This document summarizes a cloud call recording service called Dubber. It records calls from any source and stores them centrally in a scalable and secure cloud platform. Users can access recordings immediately through applications or open APIs. The service provides ubiquitous call recording for hosted phone systems, on-premise IPBXs, and all devices. It offers advantages over traditional call recording such as centralized storage, immediate access, user permissions, integration capabilities, keywords/transcription, and unlimited possibilities through things like big data analytics. The service can provide benefits for compliance, training, productivity, and more.

1. Cloud call recording as a service
record - store - scale - manage - analyse
Presented By:

2. Call Recording as a Service
Record anywhere One Platform Recordings, evolved
Ubiquitous call recording for hosted phone
systems, on-premise iPBXs, all devices on
Dubber's end-to-end recording solution.
Recordings from any source are centralised in
our scalable, robust and secure Platform.
Access immediately through our applications or
Open APIs.
Content within recordings can now
empower any business. Direct user
benefits or business wide impact with
analytics.

3. Record anywhere
Connect : On-premise
Connect : Hosted
Open API
Ubiquitous recording from any source. Current options shown below.
Dubber iPBX Recording solution to on-
premise phone systems. Recordings are
captured and queued up to the Dubber
cloud. Connect options are expanding to
include Cisco, Lync and others coming.
Carriers are transitioning their clients from
traditional PBXs to the Carriers Cloud
iPBXs. Dubber provides a recording
solution that has been built to neatly fit
their objectives and unavailable until now.
Broadsoft, Cisco and others coming.
By using the Dubber Open API, a user
can enhance existing recording
deployments by centralising recordings,
connect new telephone systems and
many other creative ideas.
Dubber Uploader
Users will be able to upload existing
recordings to Dubber via an easy
interface built for non-technical people.
Suitable for old or new recordings being
produced by legacy solutions.

4. Dubber Connect - Hosted
Phone System functionality is being delivered by Carriers from the Cloud.
Dubber Connect provides a seamless integrated multi-tenant recording solution to help build value and user stickiness.
Dubber
Records all required calls;
Enables user recording controls;
Manages recording assets;
User Permissions & Teams;
Range of Dubber features;
Open API for branding, integration into
carrier or user systems.
Carrier
Manage Call Control;
Provision services.

5. Why Dubber - Carriers
• Synergistic solution with core Carrier products
• Finance and other industries demanding solution
• Easy integration, provisioning and management
• Huge user benefits, minimal cost barriers
• Flexible pricing suited varying pricing models
• ‘Sticky’, reduces user churn
• Add value to a users general business processes
• Potential for company wide recording as a service

6. Dubber Connect : Broadsoft
• IP Communication services to Telco industry
• 800+ customers
• 18 of top 25 largest carriers in 65 countries
• Millions of potential Dubber Subscriptions
This solution provides all Carrier and Services Providers utilising the Boardsoft platforms (Broadworks and
Broadcloud) the opportunity to add Call Recording as a Service. Functionality generic via ‘Dubber Connect : Hosted’
range is provided via standardised connection methods.
• Gap for multi-tenant cloud Call Recording
• Existing 3rd party marketplace
• Current opportunities in Australia, NZ, UK and Pacific
Islands
• Dubber currently completing Broadsoft certification
Introduction Why Dubber?
• SaaS - Perfectly suited to Broadsoft Carriers
• Multi-tenant and ready for on-demand scale
• Great value-add and sticky solution for end users
• Available in all global regions

7. Dubber Voice
Browser Mobile*
Powered by Dubber Open APIs
Cloud
Record calls, without a phone system, using Dubbers simple voice applications.
Dubber.net provides users with an ability to
immediately record telephone calls with any
party. Using Chrome or Firefox browsers, the
user doesn’t need any additional software and
can record calls within seconds.
Using the same user credentials as the
Browser application, a user can record calls
on their mobile phone through the Dubber
OTT application. All recordings are stored in
the Dubber secure cloud platform.
Dubber provides geographical numbers
across Australia (other regions coming soon).
Calls are delivered as per the user instruction
all being recorded. These numbers are
provided with smart call handling features to
provide additional benefits.
* Coming soon

8. Traditional Benefits Benefits with Dubber
Risk
In cases of dramatic issues, recordings will be manually located and files copied to
storage devices.
Any issues, real or potential, can now be quickly addressed with Dubber as recordings are instantly available.
Compliance
Recording calls only when industry regulators require it. Recording is at the minimum
and provides no commercial benefit.
Complete compliance is now possible with Dubber, enabling recording across all locations or devices
without the normal financial barriers.
Training
Stated as a reason for recording, but generally not possible because of access
difficulties.
Managers, Team Leaders and Trainers can now access all recordings, filter them and provide direct User
training.
Productivity
With the correct Permissions, users can access their recorded calls to verify details discussed or share
content to speed up response times.
Integration
Utilising one platform with centralised storage and an Open API, administrators can connect Dubber with
existing systems to improve client interaction for sales, suport, billing, etc.
Process
Now with instant access to recordings and the associated meta data, small and large business can make the
audio recording part of or enhance business process.
Marketing
Keywords spoken during a call can now trigger follow up tasks, automated marketing or any creative idea a
user desires.
Protection
Transcription and keywords can now be monitored by administrators to focus on patterns that may trigger
management follow up. Great for large workforces.
Big Data
The power contained within new and old recordings are centrally stored, enabling a business to overlay any
big data reporting applicable for their business.
Analytics
Business results and improvements can be achieved through analysis of simple Dubber reporting or for
larger requirements by utilisation of Big Data.
Savings The speed and simplicity of access now significantly reduces any cost to implement and manage recording.
Profit
Through the access and knowledge within recordings, business improvements are easily made on a small
and large scale.
Why record & why with Dubber?
Dubber enhances the traditional reasons to record and adds a whole range of new benefits

9. Recordings, evolved
* Coming soon
Old / Traditional:
• Audio file
• Limited Storage
• Un-secure User access
New / Dubber:
• Centralised storage
• Immediate Access
• Unique Users and Permissions
• Ready for integration
• Keywords and transcription
• Big Data allowing for creative results
• Unlimited Possibilities

10. Users and recordings
User permissions - who can listen?
Teams - recordings for group
Dubber Meta Search - all meta data
Filtering - by recording source
Secure Share - audio asset control
Tagging - improving search and filtering
Download and Delete - permission based
Dubber Keyword Search - what has been said?*
* Coming soon

11. Thank You