Expensive Long Distance Calls:To interact with heavy traffic of customers, suppliers, buyers, vendors, other business communities that are available over PSTNUneven and expensive customer care numbers for customers:No local numbers and toll free numbers. Call routing and integrated voice response to my customers that are distributed across the worldUnavailability of utilization reports on a global basis: on usage, peak hour calls, capacity utilization, quality of service with 24/7 customer service. timely and error free billingUnavailability of audio conferencing service with excellent call quality and expansive dial in numbers globally at a competitive priceComplexity of managing multiple service providers across global officesUneven call routing and voice response system globally:Call routing and integrated voice response are not common across customers that are distributed across the world
As a cost-effective alternative to TDM (time division multiplexing), multiple locations connect to our SIP network using multiple access mediums i.e., Internet and MPLS that can support integrated access for SIP and non-SIP enabled PBXs.SIP trunking offers significant cost-savings by enabling consolidation of PBXs, by eliminating the need for local gateways and associated ISDN lines.Tata Communications has 12 SIP trunking gateways deployed all over the world, on the world's largest voice network with connectivity to 1500 carriers for call termination anywhere in the world.
SIP Trunking: Fully-managed, end-to-end worldwide service that supports both intra-office voice (On-net) and calls to and from the PSTN world (Off-net)Resilient, Secure and high QoSOur highly resilient and secure MPLS network supports multiple classes of service with voice routing prioritized over all other traffic leading to an enterprise grade converged communication solution. Interoperability: Supports Multi vendor PBXs on both TDM and IPOur feature transparent systems can seamlessly interoperate with multi-vendor PBXs of legacy Time Division Multiplexing (TDM) and IP Telephony combination. Simplified dialing: Flexible global accessCentralized dialing plans allow you the flexibility of private short digit dial-plan and E.164 international direct dial administration and maintenance through one system. Affordability: competitive off-net pricingDue to our wide reach, global alliances and volume, we can offer the most competitive off-net pricing, lowering your international calling costs. Cloud based delivery: Intelligent call routing and deliverySince we handle call routing intelligently from the cloud, all calls are distributed and delivered to all the facilities/branches of the customer worldwide, efficiently.
Versatality: TCL has already made the integration and technology investments to deliver a truly versatile voice network. Investment Protection: Customers save the cost of upgrading legacy equipment or dealing with multiple vendor technologies.Global Telecom Spend Dashboard: Performance and utilization reporting globallyPerformance reporting and call management is offered.
A typical audio conference.
Global Reach :Global solution with conferencing bridges in US, EMEA, India, Singapore, Australia that significantly makes it cost effective for the customer.Global coverage (95+ countries)Global connectivity to the India bridge withDomestic Local Access from 15 cities in IndiaInternational DID access from 12 major countriesToll free calling from 55 countries available to access the India bridge.Simplified billing :Single invoice for Audio & web conferencing servicesSimplified Single Supplier Multi-Currency Billing-Wherever TCL entity is there.Flexibility:Enormous flexibility to conduct conference on a bridge country with maximum participants in each conferenceAlways ON :Bridge uptime assurance of 99.9% with a hot stand-by bridge of equal capacity to ensure immediate switch-over in case of any downtimeEnhanced Customer care :Multi-lingual and 24/7 online support Audio & Web Helpdesk Support.Quick Ramp up:Rapid & Tailored Implementation Ease of use :Single console to the user to manage the entire Audio/Web session .Conference summary report via e-mail to the moderator after every conferenceSecurity:PIN based enhanced security feature for confidential conferencesStandards Compliant ISO 14001, BS7799, TL9001 certifiedEase of use :Single console to the user to manage the entire Audio/Web session .Conference summary report via e-mail to the moderator after every conference
International Toll Free Services (ITFS), Universal international free phone number (UIFN), Local Number Service (LNS), ITFS with service access codes (SAC) that makes it easy for customers and employees to contact and extend the business reach globally. ITFS enables you to receive toll-free calls from payphones, landlines or mobile phones from more than 90 countriesSingle toll-free UIFN across spans more than 45 countries. Enterprises can simplify marketing and customer service efforts by using a single number across multiple countries.Our architecture allows the customer to switch to Tata Communications with no change to the existing toll-free numbers. The availability of direct connections from one of our voice PoPs or via public switched termination enables you to terminate calls at any location. Local Number Service(LNS) makes the customer look like a local player for their customer that will build enduring customer intimacy while calls are delivered through Tata Communications’ Global Voice Network. Local Number Service (LNS) provides customers and employees with a number from the same city or country as the caller. This service is ideal for any business that requires local phone numbers in several calling areas.
Customers can unleash the productivity of the distributed workforce through cloud based Intelligent call routing (ICR) and Interactive voice response (IVR) on Internet Protocol(IP) platform to route and distribute calls across multisite and multi-geography call centers both in-house as well as vendor-operated.Tata Communications Intelligent Call Routing (ICR) is a high-quality, network based service that routes toll-free or local number calls to specific locations based on customer supplied data and requirements.The Interactive Voice Response service (IVR) is a voice-based interactive service that allows customers to direct their calls to the most appropriate locations and to service their inquiries by following the voice-guided menu over the Tata Communications network. Our services are available on a per-usage basis, with no up-front capital expenditures required. This reduces the Total Cost of Ownership (TCO) compared to an in-house solution. Our Intelligent Call Routing platform can route calls based on customer prompts or predetermined rules, with up to six sites per access number. As a result, you can painlessly distribute calls to captive or outsourced call centers, in the full range of global destinations. We offer stable, high-quality voice routing with direct interconnects to all suppliers, and global backup routes in case of unexpected downtime. Our voice network offers: Stringent monitoring of call quality on all routes - TDM and IP Our reliable and seamless transport of all calls ensures that you deliver the best possible customer experience.
