The document discusses quality assurance methods for online courses. It describes a training workshop required for instructors to develop online courses. Courses then go through a staged development process with checkpoints to review content, interaction, and assessment. Final reviews are done from technical and internal perspectives before a course runs. Factors like faculty buy-in, objective reviews, and feedback are critical for quality to evolve over time. Planned changes include advanced training, communities of practice for instructors, and using a new review platform. Maintaining quality requires an ongoing process of training, development, review, and incorporating feedback.

1. Quality? Who Says?
WCET Annual Conference
November 9, 2007

2. Objectives
 Walk away with multiple views on rubrics for
assessing quality of online instruction
 Take ideas from three different quality assurance
methods
 Recognize the impact and value of a quality
assurance program

3. Quality Starts…
…and doesn’t stop
 Training
 Developing
 Reviewing

4. Quality (at) Training
…get off on the right foot
Training workshop required one year out
 Course examples
 Content design
 Interactivity (communication)
 Assessment
 Multiple online courses
 Principles of Good Practice Self-Study
 Instructional Design Tutorial

5. Quality Development
…from the first word
Developing in stages
 Checkpoint #1
 Syllabus, sample lesson
 Checkpoint #2
 ½ of the course, Mac
 Content, interaction, assessment
 Copy editing

6. Quality Reviews
…before the course runs
Reviewing from multiple perspectives
 Technical review (external)
 Content
 Communication
 Assessments
 Services
 Links
 Final Check (internal)

7. Quality Evolves
…or becomes extinct
Critical factors
 Faculty buy-in
 Student satisfaction
 Objective
 Pre-tech reviews
 Tech reviews
 Subjective
 Checkpoints
 Rubrics

8. Quality Needs Feedback
…to remain quality
 Course growth
 Help Desk tickets compared with courses
 Student complaints compared with evaluations

9. Quality Looks Ahead
…or falls behind
Planned changes
 Training
 Best practices
 Advanced workshops
 Development
 Community of Practice
 Template/technique sharing
 Reviewing
 cQual

10. End

11. Technical calls &
student evaluations
200
14.00%
180 Technical issues Courses
12.00%
1
160 in courses
10.00%
140
120
8.00%
100
6.00%
80
60
4.00%
40
2.00%
Student design
20 complaints2
0.00%
0
SP00 FA00 SP01FA01 SP02 FA02 SP03 FA03 SP04 FA04 SP05 FA05 SP06
SP00 FA00 SP01 FA01 SP02 FA02 SP03 FA03 SP04 FA04 SP05 FA05 SP06 FA06
FA06 SP07
SP07
1
Help Desk tickets as a 2
Student comments as a
percent of courses percent of evaluations