Almost all executives claim that they manage quality, but yet the need for corrective actions continues to grow.
Imagine if we lived in a world where preventive actions are enough to have the desired products and services,
and that spending for corrections would be unnecessary. Imagine if organizations didn’t have to spend money
to improve their mistakes. Unfortunately, they do, and they call it the cost of quality.
Almost all executives claim that they manage quality, but yet the need for corrective actions continues to grow.
Imagine if we lived in a world where preventive actions are enough to have the desired products and services,
and that spending for corrections would be unnecessary. Imagine if organizations didn’t have to spend money
to improve their mistakes. Unfortunately, they do, and they call it the cost of quality.
This research sets out Assessment and quality assurance SQA: quality assurance principles, elements and criteria.
How SQA monitors the way a center carries out its responsibilities depends on the type of center and the type of qualification being offered.
The most important objective of SQA’s assessment and quality assurance principles and procedures is to ensure that assessment of SQA
Developing its policy on assessment and quality assurance was one of the first tasks undertaken by all the engineers. They inherited policies and procedures from its predecessor bodies, and these had to be integrated. It also had to take account of decisions already made in relation to the new Higher Still provision.
Assessment and quality assurance SQA works in partnership with centers to ensure that all of its qualifications are subject to rigorous quality assurance and has now drawn up a number of quality assurance principles to maximize the effectiveness of its partnership.
Specific elements of quality assurance are based on these principles, and each element consists of a number of criteria. The elements and criteria are designed to ensure that all SQA qualifications are assessed to national standards.
By reading this publication, staff in centers should develop an understanding of the criteria and of the ways we can work together to ensure that all SQA qualifications continue to meet the requirements of the engineers.
DHL Quality Control Manual Quality Management (BADM370).docxmariona83
DHL Quality Control Manual
Quality Management (BADM370)
Unit III: Individual Project
Student name
5 September 2018
TABLE OF CONTENTS
History of Quality Management 1
Founders of Quality Management 1
Total Quality Management Systems 1
The Role of Leadership 2
Strategic Issues 2
Management as a Role Model 2
Modern Metrics 2
General Quality Strategies and Tools 3
Customer Expectations 3
Designing Quality in 3
Defining Metrics 3
Mistake-proofing 3
Kaizen 3
Six Sigma 3
Quality Tactics and the Logistics and Supply Chain Functions 4
Internal and External Tools 4
Roll-Out 5
Introduction to Quality Management
Quality classification varies in numerous organizations. Organizational expectations of quality requirements are directly correlated to what customers expect in a product or service. Prior to the early 1900’s the concept of quality management was simplistic in nature. Basic forms of quality management can be traced back to the medieval times when master craftsmen would assess the quality of products and services. Modern day quality management was initially studied and formally introduced to manufacturing organizations by a mechanical engineer named Fredrick W. Taylor. For years, Taylor conducted research on manufacturing processes and how quality can be improved to increase efficiency in production. Based on his studies, Taylor published The Principles of Scientific Management in which he presented statistical findings on how to effectively implement quality management practices.
In conjunction to Taylor’s time study, Frank and Lillian Gilbreth focused on motion and efficiency study to improve the quality management processes that later paves way for the modern-day quality management systems of ISO. Another highly qualified mechanical engineer, Henry Gantt, created charts to help managers plan and monitor project tasks. Gantt also determined that employees needed to be paid based on performance evaluations. The scientific studies have improved standards and increased profitability for many businesses. This was even more evident following the work of engineer and scientist, W. Edwards Deming. Deming utilized Walter Shewhart’s Plan-Do-Check-Act Cycle for total quality management (TQM) to assist the Union of Japanese Scientists and Engineers (JUSE) in rebuilding economic strength following the aftermath of World War II.
The emphasis on total quality management (TQM) is imperative today. Businesses, like Deutsche Post DHL Group, have adopted specific methods for implementing TQM within the organization. The ISO 9000 quality management system presents standardized requirements for achieving TQM. The Plan-Do-Check-Act Cycle has also attributed to successful management assessments as well. Another frequently used system is Deming’s 14 Points. The benefits of these systems outweigh the cons. The systems have saved businesses countles.
ISO 9001 ultimate guide to the core quality management standard.pdfFaiz Alkhawlani
This document describes the ultimate goals to quality control in medical laboratory and provide guidance for the accurately diagnosis of patients specimens ordered by the medical doctors
A Compact guide of ISO certification with quality process manualEstartupindia.com
Get in-depth knowledge of all the fundamental and key aspects of ISO certification along with a detailed manual on the quality process from this comprehensive ISO guide.
To know more go to below link-
https://www.e-startupindia.com/iso-certification.html
Integrity in leadership builds trust by ensuring consistency between words an...Ram V Chary
Integrity in leadership builds trust by ensuring consistency between words and actions, making leaders reliable and credible. It also ensures ethical decision-making, which fosters a positive organizational culture and promotes long-term success. #RamVChary
This research sets out Assessment and quality assurance SQA: quality assurance principles, elements and criteria.
How SQA monitors the way a center carries out its responsibilities depends on the type of center and the type of qualification being offered.
The most important objective of SQA’s assessment and quality assurance principles and procedures is to ensure that assessment of SQA
Developing its policy on assessment and quality assurance was one of the first tasks undertaken by all the engineers. They inherited policies and procedures from its predecessor bodies, and these had to be integrated. It also had to take account of decisions already made in relation to the new Higher Still provision.
Assessment and quality assurance SQA works in partnership with centers to ensure that all of its qualifications are subject to rigorous quality assurance and has now drawn up a number of quality assurance principles to maximize the effectiveness of its partnership.
Specific elements of quality assurance are based on these principles, and each element consists of a number of criteria. The elements and criteria are designed to ensure that all SQA qualifications are assessed to national standards.
By reading this publication, staff in centers should develop an understanding of the criteria and of the ways we can work together to ensure that all SQA qualifications continue to meet the requirements of the engineers.
DHL Quality Control Manual Quality Management (BADM370).docxmariona83
DHL Quality Control Manual
Quality Management (BADM370)
Unit III: Individual Project
Student name
5 September 2018
TABLE OF CONTENTS
History of Quality Management 1
Founders of Quality Management 1
Total Quality Management Systems 1
The Role of Leadership 2
Strategic Issues 2
Management as a Role Model 2
Modern Metrics 2
General Quality Strategies and Tools 3
Customer Expectations 3
Designing Quality in 3
Defining Metrics 3
Mistake-proofing 3
Kaizen 3
Six Sigma 3
Quality Tactics and the Logistics and Supply Chain Functions 4
Internal and External Tools 4
Roll-Out 5
Introduction to Quality Management
Quality classification varies in numerous organizations. Organizational expectations of quality requirements are directly correlated to what customers expect in a product or service. Prior to the early 1900’s the concept of quality management was simplistic in nature. Basic forms of quality management can be traced back to the medieval times when master craftsmen would assess the quality of products and services. Modern day quality management was initially studied and formally introduced to manufacturing organizations by a mechanical engineer named Fredrick W. Taylor. For years, Taylor conducted research on manufacturing processes and how quality can be improved to increase efficiency in production. Based on his studies, Taylor published The Principles of Scientific Management in which he presented statistical findings on how to effectively implement quality management practices.
In conjunction to Taylor’s time study, Frank and Lillian Gilbreth focused on motion and efficiency study to improve the quality management processes that later paves way for the modern-day quality management systems of ISO. Another highly qualified mechanical engineer, Henry Gantt, created charts to help managers plan and monitor project tasks. Gantt also determined that employees needed to be paid based on performance evaluations. The scientific studies have improved standards and increased profitability for many businesses. This was even more evident following the work of engineer and scientist, W. Edwards Deming. Deming utilized Walter Shewhart’s Plan-Do-Check-Act Cycle for total quality management (TQM) to assist the Union of Japanese Scientists and Engineers (JUSE) in rebuilding economic strength following the aftermath of World War II.
The emphasis on total quality management (TQM) is imperative today. Businesses, like Deutsche Post DHL Group, have adopted specific methods for implementing TQM within the organization. The ISO 9000 quality management system presents standardized requirements for achieving TQM. The Plan-Do-Check-Act Cycle has also attributed to successful management assessments as well. Another frequently used system is Deming’s 14 Points. The benefits of these systems outweigh the cons. The systems have saved businesses countles.
ISO 9001 ultimate guide to the core quality management standard.pdfFaiz Alkhawlani
This document describes the ultimate goals to quality control in medical laboratory and provide guidance for the accurately diagnosis of patients specimens ordered by the medical doctors
A Compact guide of ISO certification with quality process manualEstartupindia.com
Get in-depth knowledge of all the fundamental and key aspects of ISO certification along with a detailed manual on the quality process from this comprehensive ISO guide.
To know more go to below link-
https://www.e-startupindia.com/iso-certification.html
Integrity in leadership builds trust by ensuring consistency between words an...Ram V Chary
Integrity in leadership builds trust by ensuring consistency between words and actions, making leaders reliable and credible. It also ensures ethical decision-making, which fosters a positive organizational culture and promotes long-term success. #RamVChary
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Org Design is a core skill to be mastered by management for any successful org change.
Org Topologies™ in its essence is a two-dimensional space with 16 distinctive boxes - atomic organizational archetypes. That space helps you to plot your current operating model by positioning individuals, departments, and teams on the map. This will give a profound understanding of the performance of your value-creating organizational ecosystem.
Employment PracticesRegulation and Multinational CorporationsRoopaTemkar
Employment PracticesRegulation and Multinational Corporations
Strategic decision making within MNCs constrained or determined by the implementation of laws and codes of practice and by pressure from political actors. Managers in MNCs have to make choices that are shaped by gvmt. intervention and the local economy.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Enriching engagement with ethical review processesstrikingabalance
New ethics review processes at the University of Bath. Presented at the 8th World Conference on Research Integrity by Filipa Vance, Head of Research Governance and Compliance at the University of Bath. June 2024, Athens
Public Speaking Tips to Help You Be A Strong Leader.pdfPinta Partners
In the realm of effective leadership, a multitude of skills come into play, but one stands out as both crucial and challenging: public speaking.
Public speaking transcends mere eloquence; it serves as the medium through which leaders articulate their vision, inspire action, and foster engagement. For leaders, refining public speaking skills is essential, elevating their ability to influence, persuade, and lead with resolute conviction. Here are some key tips to consider: https://joellandau.com/the-public-speaking-tips-to-help-you-be-a-stronger-leader/
Comparing Stability and Sustainability in Agile SystemsRob Healy
Copy of the presentation given at XP2024 based on a research paper.
In this paper we explain wat overwork is and the physical and mental health risks associated with it.
We then explore how overwork relates to system stability and inventory.
Finally there is a call to action for Team Leads / Scrum Masters / Managers to measure and monitor excess work for individual teams.
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
2. 2
Quality Awareness
Programme
BLACK CAT ENGINEERING &
CONSTRUCTION COMPANY
Prepared by : Amitkumar Vasavada
Sr.QA Engineer
Supported by : Mohamed A.Mansour
QA/QC Manager
3. 3
What is Quality ?
Quality means ‘degree to which a
set of inherent characteristics
fulfils requirements’
4. 4
Difference between Quality
Control & Quality Assurance
Quality Assurance Quality Control
Focused on providing Focused on fulfilling
confidence that quality quality requirements.
requirements will be
fulfilled.
Process oriented Product Oriented
Defect prevention Defect detection
New concept on Traditional on
prevention correction
5. 5
What is QMS ? Who is MR ?
QMS means ‘Quality Management
System’
MR- Management Representative
appointed by Top Management to
ensure that processes needed for
QMS are established, implemented
and maintained.
7. 7
What are the QMS
documentations?
Statement of Quality Policy & Quality
Objectives
Quality Management
Procedure/Quality Control Procedure
ITPs /Method Statement(MS)
Records/Registers
8. 8
Our QHSE Policy
QUALITY, HEALTH,SAFETY & ENVIRONMENT POLICY
BLACK CAT ENGINEERING & CONSTRUCTION
Black Cat Engineering & Construction W.L.L.(BCEC) is committed to ensuring total customer satisfaction in the provision of high quality design
and engineering ,procurement,construction,installation and commissioning services to the required specifications on time, through a safe
working environment, conservation of resources, pollution prevention, in an efficient manner, and to identify and manage risk.
We will comply and implement the current applicable health, safety and environmental legal rules and regulations and other requirements, in
order to avoid all kind of risks related to our activities and operations.
We are fully committed to adhere to this policy, the objectives and relevant management programs.
We shall adhere and continually improve the effectiveness of our Quality Management System in accordance with the
ISO-9001:2008,Occupational Health & Safety Management System in accordance with the ISO-9001:2008,Occupational Health & Safety
Management System in accordance with OHSAS 18001:2007 and Environmental Management System in accordance with ISO:14001
requirements.
We believe that health, Safety and Environment must have the first preference among all other aspects of business. Management staff at various
levels and employees must have moral/legal responsibilities for safety of man, machine and the environment.
We are committed to provide the necessary resources to promote a positive culture by providing necessary training, awareness programs, review
the suitability, continual improvement of the effectiveness of the quality,health,safety and environment management systems.
01-09-2012
____________________________ ________________________
PAUL McCARTHY DATE
ROLAND DIETZ
EXECUTIVE GENERAL MANAGER
BCEC/QMS/QHSE-001,Rev-007,01.09.2012
9. 9
ITP- Basis & content
Basis of ITP :
Project Specification
Drawing
Quality Control Procedure
Content of ITP:
Chief Quality related activities
10. 10
ITP Content
Reference documents to be used.
All characteristics/parameters to be
verified.
Verifying documents where test results
recorded.
Person/Party to be present during activities.
11. 11
ITP-Controlling Stage
Inspection Control Stage
H - Hold mandatory hold point –work shall
not proceed until item is in conformance
W-Witness-Obligatory attendance
S - Surveillance-Define sampling basis e.g.
%age,random,once per time interval
R – Review document/records
12. 12
ITP-Inspection Form
All inspection/tests are carried out
and recorded on appropriate forms with all
relevant details.
Ensure that all required personnel have
signed & dated the verifying documents.
All supporting reports,documents,certificates
etc. are to be attached.
13. 13
ITP- General
ITP must be available before work
starts.
Inspection shall proceed in accordance
with the points defined in ITP.
Non Conformance Report(NCR) or
Discrepancy to be raised if the item is
non conforming.
ITPs are controlled documents.
15. 15
Quality Management
Principles used by BCEC
Our company BCEC used eight quality management
principles in order to lead and operate an
organization successfully.
Customer Focus
Leadership
Involvement of people
Process approach
System approach to management
Continual improvement
Factual approach to decision making
Mutually beneficial supplier relationships
16. 16
Why Quality records are
required ?
Quality Records are the evidence of
any planned activity carried out and
provide evidence of conformity to
requirements and of the effective
operation of the Quality Management
System.
17. 17
What is ‘Non Conformity’
Non conformity is defined as ‘Non
fulfillment of a requirements’
This requirements can be project
specification, drawing etc.
Identify & store non conforming material
seperately .
Take appropriate corrective and preventive
actions.
18. 18
Difference between Corrective
and preventive action
Corrective action- Action taken to eliminate
the cause of a detected non conformity to
prevent recurrence or other undesirable
situation. Correction is also a part of
corrective action.
Preventive action-Action to eliminate the
cause of a potential nonconformity in order
to prevent occurrence.
19. 19
Cost of Poor Quality
Cost of Quality associated with conformance
cost and non conformance cost.
General quality cost models are based on :
(i) Prevention cost i.e. Design & development
cost,training,supplier’s evaluation
(ii) Appraisal cost i.e. Measurement of
product, calibration cost etc.
(iii)Failure cost (Internal + External)
20. 20
Continue
Quality defect is a cost. Indeed it is more
costly to correct defect or errors than to ‘do
it right’ from the beginning.
The cost of a quality defect is greater the
later it is detected. e.g. cost involved during
production is lesser than to client’s
end(shipment,handling etc)
21. 21
How will you satisfy your
customer?
Fulfilling Customer’s requirements by :
Effective implementation of Quality
Management System , Project procedures,
Quality Control Procedures, Inspection &
test Plan, Method statement etc.
Project Specification
Maintaining Associated records.
22. 22
Involvement of people
People are like asset of the Organisation and their
involvement and support can be encouraged by
following;
Providing on going training and career planning.
Defining their role & responsibilities
Establishing individual & team objectives
Recognizing and rewarding
Maintaining openness & two way communication
Ensuring effective team work
Communicating suggestions and opinions.
23. 23
Ways of communicating
quality requirements
Site meeting, team briefing, training
Notice boards,inhouse
journals/magazines
Audio visual and electronic media,such
as e-mail, websites etc.
Employee surveys and suggestion
schemes
24. 24
About your monitoring &
measuring equipments-
Check and verify calibration status
from the stickers or marking on the
equipment .
Don’t proceed unless until you are
clear about calibration status.
It is everyone’s responsibility to ensure
that equipments/instruments are fit for
use and maintained to suitable
accuracy and their status identified.