T I Riyas has over 8 years of experience in client-facing roles, marketing, administration, and business development. He is currently a Senior Associate in Relationship Management at Allianz, where he is responsible for policy administration, underwriting, and client servicing. Previously he has held roles as a Business Development Manager and Project Coordinator. He has an MBA and speaks English, Hindi, Telugu, and Malayalam.

1. CONTACT riyasibrahim@gmail.com
0097466955749
Doha,
Qatar
Allianz Cornhill, Technopark - India (Allianz
Insurance Plc UK)
February 2012 — Present
Admin-Ahead Server Technologies,
Infopark – India
June 2011 — January 2012
T I Riyas
OBJECTIVE
To leverage my 8+ years of client-facing, marketing, administration and business development experience into a
promising and challenging role which is mutually beneficial to both myself and my employer and allow for future
growth and advancement.
WORK EXPERIENCE
Sr.Associate - Relationship Management - Retail Operations Centre
Retail direct sales (Motor, Home, Lifestyle and Pet Insurance Policies)
Responsible for Policy Administration and Underwriting activities (Group and Fleet policies)
Expertise in No Claims Bonus Management (Complaints and Ombudsman interference)
Effective coordination between the Ombudsman and the Prudential regulatory authority UK
Client servicing
Member of the Chartered Insurance Institute (CII) UK
Building company profile and brand image in the market through sustained campaigns
Strategizing effectively to create new customers on a continuous basis
Providing support to Management as and when required, to ensure collective Business goals of the Business
Development organization is met consistently
Supporting key strategic focused business areas for growth
Business Development process definition, roll-out and improvements
Relationship/Stakeholder management
New Account Acquisitions
Retention of Existing Account
Customer / Client Engagement
Customer Service and Satisfaction
Account Profitability
Developing Report skills, Supervisory skills & Business Knowledge
People Engagement - Organizing events, campaigns that contribute towards Rewards and Recognition
Continuously improve communication within the vertical and between other UK departments
Business Development Manager
Identifying new sales leads
Pitching products and/or services
Maintaining fruitful relationships with existing customers
Researching organisations and individuals online (especially on social media) to identify new leads and
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2. Gulf IT Innovations, Cochin – India February 2009 — May 2011
Sutherland Global Services private Ltd,
Cochin – India
August 2008 — January 2009
potential new markets
Researching the needs of other companies and learning who makes decisions about purchasing
Contacting potential clients via email or phone to establish rapport and set up meetings
Planning and overseeing new marketing initiatives
Attending conferences, meetings, and industry events
Preparing PowerPoint presentations and sales displays
Contacting clients to inform them about new developments with the company’s products
Developing quotes and proposals
Negotiating and re-negotiating by phone, email, and in person
Developing sales goals for the team and ensuring they are met
Training personnel and helping team members develop their skills
Project Coordinator
Developing and maintaining a detailed project schedule which includes administrative tasks and all
milestones involved in the project
Managing and assisting the work force (Programmers & Designers) accordingly in meeting deadlines
MonitoringService level Agreement & Key Performance Indicators and ensure that the team meets the
targets
Maintaining a training plan & ensure proper coaching for new staffs
Meeting personal and team targets
Attending client meetings and assisting with determination of project requirements
Assisting the PM in the drafting and issuance of project proposals, tenders, budgets, cash flows and
preliminary schedules
Preparing project organization and communication charts
To chair site meetings and distribute minutes to all project team members
Tracking the progress and quality of work being performed by design disciplines/trades
Using project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures
Effectively and accurately communicate relevant project information to the client and project team
Ensure clients’ needs are met in a timely and cost effective manner
Reviewing inspection reports from Consultants throughout the life cycle of the project
Issuing Contracts, Letters of Intent, Purchase Orders, etc.
Assisting the PM in the review of Contractor quotations to ensure that only fair and reasonable pricing is
recommended for approval
Track & manage contemplated change notices and change orders in the database
Prepare substantial completion certificates and ensure all required project close out documents are obtained
Communicate ideas for improving company processes with a positive and constructive attitude, and for
developing this attitude in others
Keep the Project Manager (PM) and others informed about project status and issues that may impact client
relations
Technical/Customer service associate
Delivering service and support to end-users using and operating automated call distribution phone software,
via remote connection or over the Internet;
Interacting with customers to provide and process information in response to inquiries, concerns, and
requests about products and services;
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3. MBA (Pursuing) Dec 2014
B-Tech (Information Technology) September 2002 — June 2006
Intermediate June 1999 — June 2001
Senior Secondary Certificate June 1988 — June 1999
Gathering customer’s information and determine the issue by evaluating and analyzing the symptoms;
Diagnosing and resolving technical hardware and software issues involving internet connectivity, email clients,
VOIP and more;
Research required information using available resources;
Following standard processes and procedures;
Identifying and escalating priority issues per Client specifications;
Redirecting problems to appropriate resource;
Accurately processing and recording call transactions using a computer and designated tracking software;
Offering alternative solutions where appropriate with the objective of retaining customers’ and clients’
business;
Organizing ideas and communicate oral messages appropriate to listeners and situations;
To follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates
QUALIFICATIONS
OPEX yellow belt certified (OPEX (Operational Excellence) is Allianz’s approach to qualitymanagement)
Certified in Business Transformation Analysis (Offshore Businesses - Allianz UK)
Trained in foundation levels of the following:
Prince2 (PRojects IN Controlled Environments) and PMP (Project management Professional)
ITIL V3 (Information Technology Infrastructure Library)
EDUCATION
Indira Gandhi National Open University - New Delhi, India
University of Calicut
Board of Intermediate Education, Hyderabad, India
St.Francis De'sales High School, Hyderabad, India
LANGUAGE PROFICIENCY
English, Hindi, Telugu and Malayalam
INTERESTS
Had participated extensively in QUIZ and DEBATE competitions during both college and school days
Was part of the winning team in a district level quiz competition conducted by an environmental agency
Ardent listener to speeches and documentaries
Passionate about presentations (Ross Atkins – BBC World have your say)
Involved with NGO's (Non governmental organisations) for community development and empowerment of
socially backward classes
Was part of Talking Hands - An award winning charity initiative of Allianz
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4. Philanthropic activities & Social work
REFERENCES
Ms. Sherly Arun - Manager - Operations & Quality Management - Retail Operations Centre - Allianz
Mr. Jim Aloudin - Manager - Operations - Retail Operations Centre - Allianz
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