Risha Bansal has over 7 years of experience in branch banking, risk management, and audit. She currently works as a Deputy Branch Manager for ICICI Bank in Noida, India, where she manages a team of 4 and is responsible for all deposit, lending, foreign exchange, and account management processes. She has received several awards for her performance in preventing fraud, achieving high service quality, revenue generation, and sales of insurance products. Risha holds a Post Graduate Diploma in Banking Operations and a Bachelor of Technology degree.

1. Herndon, VA
571-346-2061
RISHA BANSAL risha1986@gmail.com
PROFESSIONAL SUMMARY
7+ years of experience in branch banking, risk & audit, banking process analysis
Expertise in formulating and implementing the end to end banking processes with the ability to relate and align
them to the regulatory norms.
Industrious, competent & result‐oriented professional offering +7 years rich experience in Branch Banking, Team
Management/Development, Customer Relationship Management & Business Development activities pertaining to
the banking industry
In depth exposure to ascertaining needs & goals, streamlining operations and controlling and coordinating the
various administrative & customer related functions.
Solutions oriented with hand on exposure to map customer’s needs and attuning product/service solutions and
suggest various avenues of investment.
Commendable communication, relationship building & interpersonal talents well‐established during tackling
business uncertainties & delivering towards client satisfaction.
Core competencies include
- Key Account Management
- Credit Management
- Loan and Deposit Processes Management
- Training and Development
- Asset Management
- Relationship Management
- Operations Management
- Sales Management
- Product Promotion
- Team Management
- Facility Management
- Business Development
PROFESSIONAL EXPERIENCE:
ICICI Bank Limited Oct 2007 – Till date
Role: Deputy Branch Manager
Location: Noida, India
Responsibilities:
Handling a team of 4 members delivering high scales quality output in both deposit and lending related products.
Expertise in Deposits, Current Account Servicing, Foreign Exchange Services & NRI Products & Services
Responsible for end‐to‐end solution to every process in the branch with excellence.
Good exposure to NPA management and arrestment related processes.

2. Responsible in deposit account onboarding which includes opening of saving, current ,junior, non‐resident and
actively managing the service and maintenance related activities which comprises of customer id and account
related modifications, portability of accounts, dormancy, activating, lien marking, freezing and unfreezing the
accounts, nomination addition and modification and account closure.
Handling efficiently various kinds of deceased claim for deposit and loan accounts
Responsible for handling extracts in the form of various reconciliation reports for Branch Compliance Audit.
Instrumental in implementation Anti Money laundering measures at local level, compiling Cash transactions
Report, Counterfeit Currency Report & Suspicious Account report and which is helpful in turn keeping keeping a
track of branch health in terms of financial crime check.
Cash management which includes Teller functions and Teller verifier operations, cash offloading and procurement
as well as maintaining the cash retention limit.
Forex business acquisition, compliance adherence that includes all kind of operations & documentation related to
sale & purchase of foreign currency, treasury deal booking, correspondence for sale and purchase of Travel Card &
monitoring NRE credits.
Internal Audit‐While acting as in‐house auditor responsible for checking and maintaining documentation related
to various products and processes practiced at branch level, monitoring the limits and adherence to the circulars
and processes laid down by the organization and regulatory bodies.
Eliminating non‐compliance through appropriate corrective and preventive action, initiating improvements and
suggestions in work areas.
Prep‐wok before arrival of External Auditors and Statutory Auditors covering the in scope processes and sharing
report to management with action plan.
Reporting and analysis of inspections conducted by RBI & BCSBI.
Conducting surprise verification of various processes to monitor the health of compliance and regulations
Involved in conducting various‐in house banking product trainings, responsible for running time to time product
and process awareness campaign and taking employee reporting in concern of learning and development module
clearance.
Passionate for resolving customer queries and complaints within TAT.
Conduct time‐to‐time training classes for the team whenever required.
Workshop and Training Attended:
Received 7 days training on Banking concepts
Attended 2 days training on Selling skills for bankers
Participated in 2 days MDP on Personal Effectiveness
Attended 2‐days MDP on Managerial skills
Attended 2‐days MDP on Communication Effectiveness
Attended 2‐days MDP on Passion at Work
EDUCATION:
Passed Post Graduate Diploma in Banking Operations from Institute of Banking & Finance in 2007.
Passed Bachelor of Technology (B.Tech) in the Year 2007 from Uttar Pradesh Technical University, Lucknow with
72%.
Passed All India Senior Secondary Certificate Examination conducted by C.B.S.E in the Year 2003 with 68%.

3. ACHIEVEMENTS:
Awarded with EAGLE EYE AWARD Twice for being vigilant in preventing frauds and able to achieve the 100%
branch service quality in terms of ZERO CR’S for Nine consecutive months
Rated 1 by the organization from last 2 financial year
Awarded I‐RATNA AWARD in 2012 on my performance in various parameters
Awarded Forex Olympics Award for highest number of transactions in Forex in the month of Sept‐2012 in NFG
Region
Awarded PB ROCKSTAR in 2012, the event was organized Sheraton Udaipur for my performance in my revenue
achievement as well as my performance in NCA numbers
Able to score above 95% Focus Score on an average month to month basis
Received certifications and gift vouchers for record sales of ICICI Prudential life insurance policies and other
investment products