Jitesh Kakkar is an experienced operations management and project management professional with over 16 years of experience. He currently works as a Deputy General Manager at HCL Technologies in Ireland, where he is responsible for driving strategy, growth, and innovation for telecom clients. Prior to his current role, he held various leadership positions at HCL and other companies in operations, sales, and client services. He has extensive experience in new business development, proposal preparation, and customer relationship management.

1. JITESH KAKKAR
Phone: +353-8585 00002 DOB: 11-June-1981
Email: jiteshkakkar@gmail.com Visa Status: Stamp 4
Professional Summary
 16+ years of experience in Operations Management, Workforce Management, Planning, Project
Management Sales, Pre-Sales and Client Servicing
 Experience spanning both New Business Development & Large Account Management focusing on
Transformational Global Outsourcing; Business Process Outsourcing (BPO), Professional Services
 Proficient in managing business operations with focus on top-line & bottom-line performance and skills in
determining company’s mission & strategic direction as conveyed through policies & corporate objectives
 Sustained achievements in building New Business Sales; focused on winning and delivering large, complex
contracts; successful P&L improvement; Extensive Relationship Management skills, specialising in the
generation and expansion of client relationships
 Resourceful in ensuring high quality customer experience, elevating customer satisfaction, while adhering
to SLAs & work processes and managing cost-effective operations
Core Competencies
 Prepare New Work Proposals / RFIs / RFPs in accordance with the client’s needs for providing best-fit
techno-commercial solution
 Work closely with Advisory firms showcasing HCL expertise and value propositions, including regular
client/ prospect interactions, qualifying enquiries, identifying right products & providing appropriate solutions
 Prepare presentations and customized documents and market sensing for new opportunities related to
vertical penetration
 Mapping the customer's requirement to the existing skill sets of HCL by knowing the customer's mindset
and to present / show case products and services that best-fit the requirement
 Prepare collateral/ flyer for branding HCL in various events and seminars
 Liaise/ work closely with the internal teams (WFM, Pricing, IT, HR, Quality etc.) for preparing proposals/
collaterals/ presentations/ client visits
 Responsible for analytics with reference to competition and market potential
 Developing new streams for revenue growth and maintaining relationship with customers to achieve
repeat / referral business
Organisational Experience
Since Dec’05 – Till Date HCL Technologies Ltd. as a Deputy General Manager
Role:
 Responsibility for Telecoms sector in Ireland to drive strategy,growth and innovation to emerging and leading
Communications Operators, in Mobile, Fixed, Broadband, Digital TV
 Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process)
targets and involved in planning for the process
 Developed the vision, scope and context for product / sales initiatives with focus on top-line by working
with existing engagements and new logos
 Managing Product Management operations - create PRD’s, new modules introduction, forecasting,
pricing & deal support
 Interaction with the internal and external customers to resolve their querieswith an appropriate solution
 Organizing and attending regular meeting with customers’ to meet their requirements
 Develop and negotiate Scope of Work and Service Level Agreements
Highlights:
 Specialties in Bid Management, Pre-Sales Activities, Transition – New Work Migration, Hands on
with Operations and Client Relationship Management
 Handled more than 150 new business proposals at RFI / RFP / BAFO stages
 Project Management of 700 TUPED employees from competitor
 Successfulprocessreengineering to improve efficiency levels by cross utilizing voice and Back office resources
for UK Leading Telecommunication Provider – British Telecom
Growth Path:
Team Leader Dec’05 – Aug’06
Assistant Manager / Manager Sep’06 – Jun’11
Senior Manager / Group Manager Jul’11 – Sep’14
Associate General Manager Oct’14 – Feb’16
PREVIOUS EXPERIENCE
Oct’05 – Dec’05 Finedge India Pvt. Ltd., as Process Manager

2.  Managed operations of 250+ advisors for Vodafone (Hutch) for UP West Customer Service Operations
Oct’01 – Oct’05 vCustomer India Services Pvt. Ltd., as Team Leader / Customer Service Executive – WFM
& Planning / Operations
 Managed teamofWFM executives involved in generating & publishing schedule with the help ofBlue Pumpkin
(Workforce Optimization tool) for networking programs.
 Planning & forecasting resources for networking programs across the enterprise
May’00 – Oct’01 Microwave Communications Pvt. Ltd., as Paging Service Representative
Aug’99 – Dec’99 McDonalds, as Crew Member
Notable Accomplishments
 Successfulprocessreengineering to improve efficiency levels by cross utilizing voice and Back office resources
 “Achievers Award” for implementing Remote service level management in order to reduce process cost.
 Zone wise scheduling to reduce transport cost
 Employee of the Year Award for Excellent Performance in HCL
 “O2 – The League of Extraordinary” award from the CEO of the company for consistent Operational
Excellence & Performance and was awarded under the League of O2 (Outstanding Performers for 7 years
consecutively)
 Pillars of Eton (British Telecom) Award for Outstanding Performance and contribution
IT SKILLS
• Conversant with MS Office (Word, PowerPoint, Access, Visio & Excel) and Internet Applications, Flowcharting
and Programming Logic using C, HTML, Front Page 98, JAVA Script, JAVA
Trainings Attended
 Six Sigma Green Belt Training
 PCMM Framework
 Impact 360 - 4.5 & 7.8 Version Workshop
 MS Projects and Professional report writing training
 Completed FLAME Certification; First Level Management Development Program (MDP)
 Progressive Thinking & Goal Setting by Think Inc.
 Workshop on Spiritual Leadership by Master Del Pe
 Power of Positive Thinking by Think Inc.
 Negotiation Skills by DOORS
Academic & Professional Summary
 Bachelor of Business Administration from Sikkim Manipal University
 Diploma in Computers from Shri Lal Bahudar Shastri University
 Bachelor in Computer Application from Doon International University
Personal Details
Languages Known: English, Hindi and Punjabi
Address: 29, Carrigmore Grove, Citywest, Dublin – 24
VISA: UK Business Visa & US Business Visa