The document discusses ServiceNow Discovery, which helps IT organizations automate service offerings by providing accurate visibility into their infrastructure. Jade Global offers a RightStart ServiceNow Discovery package for quick implementation that configures discovery to populate scoped configuration item classes and relationships in the Configuration Management Database (CMDB). The package leverages best practices and extensive expertise to enhance service levels, collaboration, and user experiences.

1. ServiceNow Discovery
Today IT organizations are trying to improve service levels by automating their service offerings. To do this they need to have a clear
visibility into all the elements of the enterprise’s reliable, accurate, and current IT infrastructure. Capturing, maintaining, and verifying
this information manually is extremely challenging and time consuming. The ServiceNow Discovery product helps to create an
accurate, up-to-date single system of record of the enterprise infrastructure. It identifies IP-enabled Configuration Items (CIs), maps
their interdependencies, and populates and maintains them in the ServiceNow Configuration Management Database (CMDB).
Jade Global’s RightStart ServiceNow Discovery package is a rapid implementation service for designing and configuring
ServiceNow Discovery to automatically populate ONLY the scoped Configuration Item (CI) classes and CI relationships. Jade’s
implementations specialists make configurations and updates to ServiceNow that reflect the requirements of the organization.
The Jade RightStart approach includes Discovery setup, service-mapping, and device Discovery.
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► Discovery of Devices
Jade’s team of ServiceNow Discovery specialists have extensive experience in Discovery configurations, supporting UI
configurations, Discovery execution across client security environments, analysis of Discovery logs and troubleshooting for different
type of devices.
The RightStart implementation utilizes experience with multiple organizations to deliver the modules, functionality, and features
designed to lay the foundation collaboration, automation, and ultimately a better user experience. RightStart implementation
packages incorporate experience developed over multiple successful implementations, best practice processes, formal
methodology, and Jade Global’s ServiceNow expertise.
WMI Devices: Windows Servers, Windows Workstations
SSH Devices: Unix and Linux Servers, Unix and Linux Workstations
SNMP Devices: SNMP Devices with out-of-the-box OIDs, SNMP Devices with custom OIDs
Virtualized CIs and Software: Virtualized CIs (VMware/ Hyper-V), software
Application Instances: Database Instances, Application Server and Web Server Instances
AWS and Storage: AWS via AWS Credentials, Storage via CIM Credentials
Custom Probe: Development and rigorous testing to ensure the Custom Discovery Probe and Sensor consistently
discovers the scoped CIs
► The Jade Advantage
Industry Best Practice Methodology : Implementation methodology leveraging industry best practices for process allows
for robust and scalable solution that minimizes maintenance costs
Accelerators and Solutions : Jade ITSM RightStart, Jade Project and Portfolio RightStart, Jade Facilities RightStart, Jade
ServiceNow Express RightStart, Jade GRC RightStart, JadeConnect