Qantas Freight transformed its customer experience and operations using mobile technologies and analytics provided by IBM. It replaced aging mainframe systems with new freight management software and deployed self-service kiosks, mobile apps, and electronic documents. This allows customers to track shipments in real-time and speeds up the delivery process. Qantas Freight can now better analyze operational data to improve performance and customer satisfaction.
Tracking Tools For Air Cargo ModernizationPaul Fink
ShipTrack is an innovative SaaS delivery management platform designed to provide complete control and visibility of any shipment’s movement worldwide. ShipTrack enables shippers all over the world to provide complete visibility and control that their customers demand of their deliveries.
Overview of Supply Chain and Logistics Technology & Parcel SystemKunj Joshi 🎤
The presentation explains the modern supply chain technology and the parcel system. This presentation is just an overview of the upcoming trend in the Supply Chain Management field. The technology and the system discussed in the presentation is one of the best bounding and leading service ruling the supply chain area.
In this Presentation you will know about our company RoadMaster Telematics (RMTS).
RMTS Roadmaster Tracking Solutions is a leading provider of
mobile workforce solutions for service-based businesses
of all sizes delivered as software-as-a-service (SaaS). Our
fleet management solutions enable businesses to meet the
challenges associated with managing local fleets, and improve
the productivity of their mobile workforce, by extracting
actionable business intelligence from real-time and historical
vehicle and driver behavioral data.
RMTS, cost-effective Web-based fleet management solutions provide fleet
operators with visibility into vehicle location, fuel usage, speed and mileage, and
other insights into their mobile workforce, enabling them to reduce operating
and capital costs, as well as increase revenue.
Roadmaster Head office is in Jeddah and our branches are all over the kingdom, with a wide network for sales & services, thus makes us market leaders in the “ Fleet Management “ in the Kingdom of Saudi Arabia.
LogixGRID offers Cloud based ERP for logistics. LogixMobility are mobile applications for delivery, tracking. LogixERP is a SAAS ERP which runs on Cloud. LogixERP offers integrated Fleet Management System, Transport Management System, Warehouse Management System
Tracking Tools For Air Cargo ModernizationPaul Fink
ShipTrack is an innovative SaaS delivery management platform designed to provide complete control and visibility of any shipment’s movement worldwide. ShipTrack enables shippers all over the world to provide complete visibility and control that their customers demand of their deliveries.
Overview of Supply Chain and Logistics Technology & Parcel SystemKunj Joshi 🎤
The presentation explains the modern supply chain technology and the parcel system. This presentation is just an overview of the upcoming trend in the Supply Chain Management field. The technology and the system discussed in the presentation is one of the best bounding and leading service ruling the supply chain area.
In this Presentation you will know about our company RoadMaster Telematics (RMTS).
RMTS Roadmaster Tracking Solutions is a leading provider of
mobile workforce solutions for service-based businesses
of all sizes delivered as software-as-a-service (SaaS). Our
fleet management solutions enable businesses to meet the
challenges associated with managing local fleets, and improve
the productivity of their mobile workforce, by extracting
actionable business intelligence from real-time and historical
vehicle and driver behavioral data.
RMTS, cost-effective Web-based fleet management solutions provide fleet
operators with visibility into vehicle location, fuel usage, speed and mileage, and
other insights into their mobile workforce, enabling them to reduce operating
and capital costs, as well as increase revenue.
Roadmaster Head office is in Jeddah and our branches are all over the kingdom, with a wide network for sales & services, thus makes us market leaders in the “ Fleet Management “ in the Kingdom of Saudi Arabia.
LogixGRID offers Cloud based ERP for logistics. LogixMobility are mobile applications for delivery, tracking. LogixERP is a SAAS ERP which runs on Cloud. LogixERP offers integrated Fleet Management System, Transport Management System, Warehouse Management System
The race to build larger ships at lower costs, and the need to quickly respond to the changing environment makes competition more intense for shipping companies in the maritime industry. To live up to increasing customer needs and demand for diversified services, container shipping companies try to collaborate with strategic partnerships, joint operations, and space sales & purchases.
CARA supports efficient data exchange between shipping companies, and lets partners collaborate closely. By providing effective processing methods depending on different kinds of information, CARA allows shipping companies to respond to the changing maritime industry. CARA can not only reduce time but also improve preparation/execution process for collaboration by supporting data sharing of Schedule, Special Cargo Application, Vessel operation, Slot Allocation, and Settlement result.
Avaal provides you solutions for transmitting US Customs and Border Protection. It's Reliable, User Friendly, Custom Clearance, Cost Efficient, Fast Response, Secure and Support.
Track your vehicles and monitor your fleets “live” movement on the map.
With FleetManager, you are able to increase your fleet visibility and improve fleet operation.
FleetManager is available on Android and iOS.
Internet is no longer just a global network for people to communicate with one another using computers, but it is also a platform for devices to communicate electronically with the world around them. The result is a world that is alive with information as data flows from one device to another and is shared and reused for a multitude of purposes. Harnessing the potential of all of this data for economic and social good is one of the primary challenges and opportunities. IoT enabled data driven predictive maintenance is becoming relevant in all the major industries as it can drive efficiency by providing higher levels of safety and quality at a fraction of the current costs. Thanks to Big Data, Analytics and IoT devices, predicting potential failures is going to be a real capability…but what happens after a failure is predicted, the need for maintenance is detected or a part replacement is required? Even if you can predict failures, dynamic technician scheduling associated with equipment maintenance management requires insight into real-time held inventory, technician location and estimated service completion time. Establishing an ecosystem where customers, equipment producers, service companies and all other digital service providers can collaborate is the right answer.
Transport & Cash Logistics Management Solution fleetrobo
FleetRobo offers a robust vehicle management system which operates as a single source of engine to manage the desired operations for vehicle management Cash-Flow Managers to get rid of the existing standalone applications each for the desired operations, reducing the overall operational cost and also ensuring increased security and safety of the vehicles
Zebra Cardinal Logistics Case Study - Partner versionDon Talend
Zebra Technologies partner Supply Chain Services equips Cardinal Logistics with mobile computers to enable drivers to provide better customer service with less paperwork, by Don Talend, brand storytelling, content strategy and demand generation expert, logistics industry
WORLDLINE TECHNOLOGY - INTELLIGENT SCM FOR RETAIL minh đức
the pioneer of digital business and digital transformation for SCM in Vietnam, Cambodia, Myanmar...
call us now: 0968683191
https://www.worldline.technology/martech-knowledge-hub
Fleet Robo-Fleet Management Solutions and GPS Vehicle Tracking Systemfleetrobo
Fleet Robo – vehicle tracking solution gives you eyesight to know 24X7 about your belongings. This solution serves organizational requirement to track real time location of goods, driver and vehicle. It resolutely empowers a fleet operator or any third party to track and monitor vehicles during transit.
For individual who is concerned about chauffer driven cars with family members, it gives complacency for their safety during transit with intuitive web interface to track and monitor real time location, speed etc.
The system proactively reports at central control unit to warn against system defined abnormal issues automatically during transit. This automated system triggers information to the fleet owner by SMS and Email Alerts about vehicle uncharacteristic movement in the field.
Enabling the next generation airport at DXBAmor Group
Airport Exchange 2011 saw ACI Europe and Asia Pacific come together in the premier industry event at which expertise is shared, business relationships are formed and industry development is the principal goal.
See how Amor is enabling the real time airport at Dubai International through a comprehensive technology ecosystem.
FleetView - Driver Behaviour, Journey Risk and Fleet ManagementVikram Puri
FleetView provides a 360 view of your Supply Chain. Measuring driving risk, driver management, fleet management and a complete road safety system on an IoT and Big Data platform.
Perfect for Hazmat Supply Chains, fleet optimisation and efficiency and managing costs.
Cloud ERP for eCommernce logistics. Comes with number of mobile apps for managing pickup and delivery operation.
https://logixgrid.com/transport-software/
The race to build larger ships at lower costs, and the need to quickly respond to the changing environment makes competition more intense for shipping companies in the maritime industry. To live up to increasing customer needs and demand for diversified services, container shipping companies try to collaborate with strategic partnerships, joint operations, and space sales & purchases.
CARA supports efficient data exchange between shipping companies, and lets partners collaborate closely. By providing effective processing methods depending on different kinds of information, CARA allows shipping companies to respond to the changing maritime industry. CARA can not only reduce time but also improve preparation/execution process for collaboration by supporting data sharing of Schedule, Special Cargo Application, Vessel operation, Slot Allocation, and Settlement result.
Avaal provides you solutions for transmitting US Customs and Border Protection. It's Reliable, User Friendly, Custom Clearance, Cost Efficient, Fast Response, Secure and Support.
Track your vehicles and monitor your fleets “live” movement on the map.
With FleetManager, you are able to increase your fleet visibility and improve fleet operation.
FleetManager is available on Android and iOS.
Internet is no longer just a global network for people to communicate with one another using computers, but it is also a platform for devices to communicate electronically with the world around them. The result is a world that is alive with information as data flows from one device to another and is shared and reused for a multitude of purposes. Harnessing the potential of all of this data for economic and social good is one of the primary challenges and opportunities. IoT enabled data driven predictive maintenance is becoming relevant in all the major industries as it can drive efficiency by providing higher levels of safety and quality at a fraction of the current costs. Thanks to Big Data, Analytics and IoT devices, predicting potential failures is going to be a real capability…but what happens after a failure is predicted, the need for maintenance is detected or a part replacement is required? Even if you can predict failures, dynamic technician scheduling associated with equipment maintenance management requires insight into real-time held inventory, technician location and estimated service completion time. Establishing an ecosystem where customers, equipment producers, service companies and all other digital service providers can collaborate is the right answer.
Transport & Cash Logistics Management Solution fleetrobo
FleetRobo offers a robust vehicle management system which operates as a single source of engine to manage the desired operations for vehicle management Cash-Flow Managers to get rid of the existing standalone applications each for the desired operations, reducing the overall operational cost and also ensuring increased security and safety of the vehicles
Zebra Cardinal Logistics Case Study - Partner versionDon Talend
Zebra Technologies partner Supply Chain Services equips Cardinal Logistics with mobile computers to enable drivers to provide better customer service with less paperwork, by Don Talend, brand storytelling, content strategy and demand generation expert, logistics industry
WORLDLINE TECHNOLOGY - INTELLIGENT SCM FOR RETAIL minh đức
the pioneer of digital business and digital transformation for SCM in Vietnam, Cambodia, Myanmar...
call us now: 0968683191
https://www.worldline.technology/martech-knowledge-hub
Fleet Robo-Fleet Management Solutions and GPS Vehicle Tracking Systemfleetrobo
Fleet Robo – vehicle tracking solution gives you eyesight to know 24X7 about your belongings. This solution serves organizational requirement to track real time location of goods, driver and vehicle. It resolutely empowers a fleet operator or any third party to track and monitor vehicles during transit.
For individual who is concerned about chauffer driven cars with family members, it gives complacency for their safety during transit with intuitive web interface to track and monitor real time location, speed etc.
The system proactively reports at central control unit to warn against system defined abnormal issues automatically during transit. This automated system triggers information to the fleet owner by SMS and Email Alerts about vehicle uncharacteristic movement in the field.
Enabling the next generation airport at DXBAmor Group
Airport Exchange 2011 saw ACI Europe and Asia Pacific come together in the premier industry event at which expertise is shared, business relationships are formed and industry development is the principal goal.
See how Amor is enabling the real time airport at Dubai International through a comprehensive technology ecosystem.
FleetView - Driver Behaviour, Journey Risk and Fleet ManagementVikram Puri
FleetView provides a 360 view of your Supply Chain. Measuring driving risk, driver management, fleet management and a complete road safety system on an IoT and Big Data platform.
Perfect for Hazmat Supply Chains, fleet optimisation and efficiency and managing costs.
Cloud ERP for eCommernce logistics. Comes with number of mobile apps for managing pickup and delivery operation.
https://logixgrid.com/transport-software/
Qantas asked Start VR to create a VR experience using 360 video to showcase parts of Australia potential visitors may not be familiar with - with the objective to increase flight bookings to these remote locations
MacroPoint Integrates with CarrierWeb
Freight tracking software and mobile communications and telematics technology provider enable seamless capabilities for mutual customers
Benefits of Custom Mobile Apps for Transportation and Logistics CompaniesJohn Smith
Custom mobile apps can be a game-changer for transportation and logistics companies in today's fast-paced world. Firstly, they streamline operations like never before. These apps can provide real-time tracking of shipments, helping companies monitor their fleet's location and status, which leads to better route planning and reduced delays. Plus, drivers can receive instant updates, making their jobs more manageable and efficient.
Another significant benefit is cost reduction. With custom mobile apps tailored to your company's specific needs, you can cut down on paperwork and manual data entry. This not only saves time but also reduces the chance of errors. Imagine a world where all your invoices, receipts, and reports are digitized and easily accessible through a mobile app – it's a reality with these solutions. Additionally, mobile apps can integrate with other systems, like GPS and inventory management, to provide a comprehensive view of your logistics operations, enabling better decision-making. So, in a nutshell, custom mobile apps aren't just a luxury but a necessity for transportation and logistics companies aiming to stay competitive and efficient in today's market.
Now, let me share a little anecdote from my own life. A few years back, I used to work for a small logistics company that was struggling to keep up with the demands of its clients. We were drowning in paperwork, and our drivers were often lost in transit. It was a nightmare! But then, we decided to invest in a custom mobile app. Within a few months, our entire operation transformed. We could track our trucks in real-time, optimize routes to save fuel, and say goodbye to the endless stacks of paperwork. It not only boosted our productivity but also improved customer satisfaction. So trust me, the benefits of custom mobile apps for transportation and logistics companies are not to be underestimated – they can turn your logistics nightmare into a smooth operation!
Dispatch App Mastery: iTruck Dispatch's Approach to Load OptimizationiTruck Dispatch
Revolutionize your logistics workflow with iTruck Dispatch's expertise in load optimization. Embrace our user-friendly dispatch app for loads to achieve unmatched precision in managing your fleet. Elevate your logistics strategy with robust fleet management solutions and stay ahead with advanced carrier tracking features. Visit here to know more:https://itruckdispatch.mystrikingly.com/blog/dispatch-app-mastery-itruck-dispatch-s-approach-to-load-optimization
Why Masternaut, the smarter fleet platformPaul Fontaine
We are not new to telematics.
Masternaut’s expertise, people and technology have all been relied upon by thousands of customers, for over 20 years.
Our infrastructure is built to support your commercial fleet, and all of the team are committed to helping our customers improve safety, savings, service excellence and sustainability.
Largest supplier of telematics in the UK and France
Helping 10,000+ customers across Europe work smarter
Mature provider with 20+ years' experience
Season 3 Semi Final Business Case Scenario Submission of Submitted By : Lingraj Meher - From Team Wright | Submission Date & Time : 2021-03-14 03:32:32
Mobile applications are software applications
which are designed to run on mobile smart phones, &
tablets, and other mobile electronic devices, during this
generation of rapid technological advances, these
applications became one altogether the predominant tools
we use daily both in our personal furthermore as
professional lives
iTruck Dispatch Chronicles: A Closer Look at Cutting-edge Fleet Management So...iTruck Dispatch
Embark on a journey of discovery with iTruck Dispatch Chronicles, spotlighting the transformative power of next-gen dispatch solutions and unparalleled fleet management solutions. Visit here to know more:https://medium.com/@iTruckDispatch/itruck-dispatch-chronicles-a-closer-look-at-cutting-edge-fleet-management-solutions-4202526f2746
Moving Forward: Harnessing data to improve business outcomes in travel and tr...Susanna Harper
Smarter transportation can improve customer service, operate more efficiently, and assure safety. IBM is helping clients in all modes of travel and transportation harness their data using the power of analytics to address these challenges.
A new kind of industrial revolution is upon us, as digital technologies redefine business strategy and operational execution. Executives are under pressure to innovate and make smart investments in game-changers like the Internet of Things (IoT), mobility, cloud computing and analytics. Challenges remain, such as talent issues, data security and more. And while some industries are embracing a transformation agenda – redefining core processes and creating new business models for competitive advantage – others are lagging behind. What can executives do to stay at the forefront of the digital operations revolution?
Game, set and perfect match. Wimbledon and IBMSusanna Harper
Game, set and perfect match. Wimbledon and IBM.
How IBM solutions help enhance the experience for tennis
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The IBM® X-Force® research team of security experts investigates security threats, vulnerabilities and exploits to develop technologies to address tomorrow’s security challenges and deliver countermeasure technologies for today’s security problems while educating the public about emerging Internet threats.
You who run our financial and energy systems; who design, build and fly our planes, run our trains, manage our cities; who cure us, feed us, clothe us, entertain us and keep us safe; who teach our children.
As a professional, you are driven always to advance, and to make a difference through your work. Which is why this moment is so extraordinary for you.
Every profession in every industry in every part of the world is changing, simultaneously. You are drawing on a wealth of new data, knowledge, insights and tools. You are being equipped to rethink your job, and freed to do your life’s work.
We have reinvented IBM for this moment—to fuel your dreams with Watson, with IBM Cloud, with deep expertise, with trust. We believe in your ambition to be the best in your profession. And we believe that you can make our world healthier, safer, more productive, more creative, fairer.
That is a world we all want to live in. The world you’re building, with IBM.
IBM Executive Report - New lessons on building the consumer products brand ex...Susanna Harper
Are consumer products (CP) companies about to have their Hollywood moment? Studios traditionally have been dream factories for consumers in a linear supply chain consisting of theaters and retail. But the combination of digital technology and Millennials has radically altered the entertainment industry. To reach increasingly empowered consumers, Hollywood is now a content creator at the center of a digital ecosystem, with business models that range from retail to direct-to-consumer. Similarly, for CP companies, time, technology, changing consumer lifestyles, as well as disruptive competitors, are creating new opportunities beyond the traditional. To take advantage, they must use digital technologies and secure the broadest possible ecosystem of business partners to create compelling brand experiences, drive purchase behavior and create unbreakable bonds with consumers.
CEVA Logistics: Creating headroom for growth with 90 percent faster reactions...Susanna Harper
CEVA Logistics: Creating headroom for growth with 90 percent faster reactions to seasonal peaks in EDI requirements.
CEVA Logistics is migrating its electronic data interchange services to a high-performance IBM Sterling B2B Integration Services platform in the cloud—enabling it to ensure consistently high availability even during seasonal peaks in logistics demand and lay a stable foundation for growth.
The Cherry Blossom season in Hunza begins in the second week of March and lasts until the end of April, varying with altitude. During this enchanting period, tourists from around the world flock to Hunza Valley to witness its transformation into a vibrant tapestry of white, pink, and green. The valley comes alive with cherry blossoms, creating a picturesque and mesmerizing landscape that captivates visitors.
About the Company:
The Cherry Blossom season in Hunza starts in the second week of March and extends until the end of April, depending on the altitude. During this enchanting period, tourists from around the globe travel to Hunza Valley to witness its transformation into a vibrant tapestry of white, pink, and green. The valley comes alive with cherry blossoms, creating a picturesque and mesmerizing landscape that captivates all who visit. For the best experience, join Hunza Adventure Tours, the top tour company in Pakistan, and immerse yourself in this breathtaking seasonal spectacle.
Discover the wonders of the Wenatchee River with a variety of river tours in Monitor, WA. Whether you're seeking thrilling whitewater rafting, peaceful kayaking, family-friendly float trips, or scenic sunset cruises, there's something for everyone. Enjoy fishing, wildlife spotting, bird watching, and more in this beautiful natural setting, perfect for outdoor enthusiasts and families alike.
MC INTERNATIONALS | TRAVEL COMPANY IN JHANGAshBhatt4
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The Power of a Glamping Go-To-Market Accelerator Plan.pptxRezStream
Unlock the secrets to success with our comprehensive 8-Step Glamping Accelerator Go-To-Market Plan! Watch our FREE webinar, where you'll receive expert guidance and invaluable insights on every aspect of launching and growing your glamping business.
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During the coldest months, Italy transforms into a winter wonderland, providing visitors with a very unique experience. From the Settimana Bianca ski event to the lively Carnevale celebrations, Italy's winter festivities provide something for everyone. Enjoy hot cocoa, eat hearty comfort foods, and buy during winter deals. Explore the country's rich cultural past by participating in Settimana Bianca, and Carnevale, sipping hot chocolate, shopping during winter deals, and indulging in winter comfort foods. Visit our website https://timeforsicily.com/ for more information.
London Country Tours, the foremost travel partner offers customized Stonehenge tours from London coming with private tour guides and direct access to the inner circles. Visit: https://www.londoncountrytours.co.uk/tour/tours-to-stonehenge-oxford/
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In this presentation, we delve into the captivating realm of Antarctica, Earth's southernmost continent. This icy wilderness stands as a testament to extremes, with record-breaking cold temperatures and vast expanses of pristine ice. Antarctica's landscape is dominated by towering glaciers, colossal icebergs, and expansive ice shelves. Yet, amidst this frozen expanse, a rich tapestry of unique wildlife thrives, including penguins, seals, and seabirds, all finely attuned to survive in this harsh environment. Beyond its natural wonders, Antarctica also serves as a vital hub for scientific exploration, providing invaluable insights into climate change and the Earth's history
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Understanding the Running Costs of Electric Scooters.pptx
Qantas freight case_study_final(1)
1. IBM Australia
Case Study
How Qantas Freight
Transformed Customer
Experience Using
Mobile Technologies
Synopsis:
Qantas Freight cuts terminal processing time and introduces industry
leading self-service mobile technologies through an innovative program
of work delivered by IBM®
Global Business Services. This included the
rollout of IBM’s advanced analytics software to generate deeper levels of
business insight.
Industry:
Logistics / Supply Chain
Client Background:
Qantas has been carrying freight since its inaugural service in 1922, and
uplifting international airmail since the airline’s first overseas flight in 1935.
Today Qantas Freight Enterprises is the international and domestic air
freight division of the Qantas Group, employing 1500 staff across the globe.
Qantas Freight markets the freight capacity on Qantas and Jetstar
passenger aircraft as well as operating a fleet of eleven dedicated freighters
to supplement capacity on key domestic and international routes. This
network gives Qantas Freight direct access to 50 International and 80
domestic destinations. Combined with the strength of interline agreements,
Qantas Freight has reach to more than 480 destinations around the world.
Qantas Freight is also Australia’s leading air freight cargo terminal
operator, operating a network of 22 cargo terminals and providing ground
handling support to 30 airlines.
Business Need:
Like many air freight businesses, Qantas Freight was running all of its
business processes and information management systems on a 28-year-
old mainframe. Over the years its systems, which were largely paper-
based, had become more inflexible and prevented the company from
taking advantage of new technologies to streamline their operations.
Qantas Freight embarked on an ambitious transformation program in
early 2009, aiming to transform their work processes, streamline their
operations and improve customer service. Called ‘Freight Futures’, IBM
Global Business Services – Program Delivery Services was engaged to
manage the implementation of this program.
2. Phase 1 of the program involved replacing the company’s legacy freight
management systems with IBS Software Services’ iCargo platform.
This system manages all of the company’s critical functions including
scheduling, sales, reservations, customer management, terminal
operations, load and capacity management, tariffs and rates, stock control
and integrates with qantasfreight.com.
The rollout and stabilisation of the iCargo system was completed in
2011. With an advanced technological platform in place, Qantas Freight
was then in the position to take advantage of new technologies such
as business analytics and mobile applications to further enhance the
customer experience and streamline their operations.
Solution:
In early 2012, Qantas Freight embarked on Phase 2 of their
transformation through implementation of the Supply Chain
Improvement Program. Qantas Freight aimed to provide their customers
with greater visibility of their shipments, optimise their operations and
reduce paper consumption to meet international best practice targets.
The Supply Chain Improvement Program encompassed four new
initiatives leveraging its centralised platform:
• An electronic air waybill (e-AWB) system to achieve significant steps
toward a paper-free environment
• Business analytics to improve quality management processes
• A fully interactive mobile site and smartphone apps to enhance the
online customer experience
• Customer self serve kiosks enabling real-time delivery requests to
warehouse forklifts.
It was at this time that Qantas Freight launched an initial proof of
concept for what will become its central quality management and
terminal optimisation program. Qantas Freight is now able to generate
meaningful reports from the huge amount of supply chain performance
data collected from its freight-management system. They now have the
insight they need to continually improve service delivery to customers.
By mid-2013, led by the IBM Program Delivery Services team, Qantas
Freight had successfully installed express check-in self-service kiosks
in its Australian freight terminals, rolled out an iPad driven warehouse
solution across their terminal operations and launched the mobile app.
Previously, consignees had to process their paperwork at a counter
before their freight was moved from the warehouse to the pickup point.
IBM Australia
Case Study
3. Now, consignees are alerted when their freight has landed, arrive at the
terminal and log in at a self-service kiosk to indicate they’re ready for
collection. Their shipment data is allocated to a warehouse forklift driver,
who receives the pickup request via an iPad attached to a forklift. The
driver can immediately retrieve the required freight and take it to the
consignee pickup point. This transaction is recorded in real time and
updated on the mobile channels for customers to receive the latest status
updates. Qantas Freight’s import delivery process can now be completed
in a matter of minutes.
Customers can now access real-time information on flight schedules,
potential delays and shipment locations via SmartPhone. The same
information is also available on the improved company website, which
provides fast and easy, around-the-clock access to the latest information on
worldwide freight movements.
Customers can now ship freight from numerous ports into Australia
without needing the paper airway bill (AWB) to accompany the freight.
Customers can track their shipments on the web portal and access the
latest shipment status information through several online tracking options.
What Makes It Smarter
Mobile applications enable customers to track their shipments
online. Self-serve kiosks, iPads embedded in terminal operations and
electronic airway bills speed the import delivery process, improving
customer satisfaction. Qantas Freight now has the insight it needs to
continually improve service delivery to its customers.
The IBM Global Business Services – Program Delivery Services team
provided consulting, project management, business analysis, solution
architecture and test management services. IBM managed 12 different
vendors throughout the program.
The IBM Global Technology Services – Strategic Outsourcing team
hosts the servers and software for the solution from the Baulkham Hills
data centre. Additionally IBM Global Technology Services – Integrated
Technology Services manages the hosting environment for the Quality
Management application.
IBM Cognos®
Report Studio software is used to generate meaningful
reports from the huge amount of supply chain performance data
collected from the freight-management system. IBM Cognos Analysis
Studio software will allow Qantas Freight to analyse the reports and drill
down into the performance of each terminal or for each customer. IBM
Cognos TM1 software is used for capacity analysis and forecasting.
4. The client database and data warehouse are backed up by IBM Tivoli®
Storage Manager software. Qantas Freight uses IBM InfoSphere®
DataStage®
software for the extract, transform and load (ETL)
component between the staging/archive layer of the iCargo information
architecture and the reporting/data warehouse layer. It transforms the
performance data into a model that the Cognos software can use for
reporting and conducting impact analysis.
Benefits of the Solution:
By implementing this transformation program, Qantas Freight has
greatly improved customer satisfaction by providing increased visibility
into shipments and by moving freight through their ports faster than
ever before. Qantas Freight has seen strong improvement in its customer
satisfaction metrics, uptake was rapid and the feedback received from
customers has been extremely positive. As of November 2013, over 290
agents were registered for Express Check and more than 2500 truck
drivers authorised to use the system.
Lisa Brock, Executive Manager of Qantas Freight, said “This project has
delivered on the holy trinity. It’s delivered the financial benefits – delivered
them on time and on budget – the customer feedback has been outstanding,
and the staff love it.”
Real Business Results
• Reduces processing time for customer freight pickup at warehouses
• Improves visibility into and analysis of KPIs, enabling remedial
process improvements
• Raises staff productivity and increases customer satisfaction
• Achieves compliance with international best practices for
paperless processing
• Instrumented – Smartphone applications allow customers to
access real-time information on flight schedules, potential delays
and shipment locations.
• Interconnected – The mobile site allows consignees with
smartphone or tablet access to see exactly where their shipments
are, anywhere in the world. Self-serve kiosks and mobile apps
rolled out via iPad throughout the freight terminals enable
customers to quickly retrieve their shipments.
IBM Australia
Case Study
5. By leveraging analytics, Qantas Freight now has the insight it needs to
continually improve service delivery. The analytics solution allows Qantas
Freight to analyse where they fail to meet KPIs and identify trends. For
example, analysis identified a single flight that consistently departed late
from its port of origin, causing downstream impacts across all operations
at the destination port and consistently affecting the same key customers.
Qantas Freight worked with the operations team at the port of origin
to identify and address the root cause of the delayed departure, thereby
improving downstream performance.
The Express Check import collection kiosks and use of iPads across
terminal operations has dramatically improved the speed at which
employees can process and move shipments through the terminal. Instead
of waiting for confirmation that the shipments had arrived, for the
paperwork to be processed and for freight to be moved to the pickup point
which could take hours, the entire process now can be completed in as
little as 5 minutes.
Staff members can process many more shipments in a day and make better
use of their time. Consignees are much happier, because they don’t wait
as long at the pickup point. Qantas Freight customers are happier too,
because they receive their goods more quickly and their assets – the trucks
and drivers – are more efficiently utilised.
Furthermore, introducing e-AWB, mobile apps and express check solution
contributed to reduced paperwork and paper use. Qantas Freight is proud
to meet IATA’s environmental initiatives to reduce paper usage.
Qantas Freight strives to be recognised for delivering excellence in air
freight services. This innovative program of technology work delivered
by IBM Global Business Services is helping the business improve the
customer experience and achieve this goal.