Lufthansa Technik London faced challenges from an unmanaged fleet of diverse printers and copiers from different brands and suppliers. ITQ standardized the fleet by replacing desktop devices with shared multifunctionals from a single supplier, reducing costs. Installing a print management solution also reduced print volumes by 25-50% and eliminated wasted printing, enhancing staff efficiency while providing accountability of printing costs to departments.

1. CASE STUDY
LUFTHANSA TECHNIK
LUFTHANSA TECHNIK FACTFILE
Lufthansa Technik is a global leader in
the repair and overhaul of aircraft
landing gear, flap tracks and landing
gear related components.
Lufthansa Technik Landing Gear
Services (LTLGS) is the British element
of the company’s worldwide
operations.
LOCATION
London
STANDARDISING A DIVERSE FLEET
BUSINESS SECTOR
LTLGS faced two very common challenges. Over time, its London
Engineering
office had acquired a fleet of printers, copiers, scanners and fax
SIZE
machines from a wide variety of sources. There was no
260 staff
commonality of brand, supplier, service terms or capability. It was
CHALLENGES
also clear that documents were often printed unnecessarily.
Diverse, unmanaged fleet of printers
Having won the tender to become LTLGS’ sole supplier, ITQ copiers, scanners and fax machines
audited the company’s existing fleet. The financial and No cost management for printing
administrative advantages of phasing out desktop devices in
Concern over waste in printing
favour of shared multifunctionals were clear.
REDUCED COSTS
The switch to shared multifunctionals accounts for part of the “ We selected ITQ because of their
savings LTLGS achieved. With lower running costs and a innovative approach to our issues and
standardised purchasing procedure, every page printed costs less their ability to implement a genuine
than it had. solution.
”
.
Colin Booth
STAFF EFFICIENCY IT Manager, LTLGS
Staff productivity was also enhanced by the new multifunctionals.
They offered better features than their desktop predecessors and
provided the same functions to every office in the company.

2. CASE STUDY
REDUCING PRINT VOLUMES & REDUCING WASTE
Installing a Safecom print management solution is the second
factor that helped reduce LTLGS’ print costs so dramatically. “ ITQ have exceeded all that was
Because documents are only committed to paper when staff
promised and all our expectations. The
arrive at the multifunctional, documents that are not needed are
account management and after-care
never printed.
has been - and continues to be -
excellent.
With the new system in place, LTLGS has been able to reduce its ”
.
monochrome print volume by 25%, its colour volume by 50% - Colin Booth
IT Manager, LTLGS
and its wasted printing by 100%.
ACCOUNTABILITY & ALLOCATION
Safecom does more than eliminate unnecessary print costs; it also
tells LTLGS’ management where print costs originate. Whereas
printing used to be seen as a free resource, departments and staff
FOR MORE INFORMATION
are now aware of the true cost of their activities and can take PHONE
appropriate steps to minimise it. 01635 874848
SIMPLIFIED ADMINISTRATION FAX
LTLGS’ IT Department is one of the main beneficiaries of the print 01635 862171
system installed by ITQ. The diversity of the earlier fleet and its EMAIL
associated software made it impossible to manage effectively; it info@imagethroughquality.com
consumed a disproportionate amount of their time.
WEB
www.imagethroughquality.com
Reducing the number of devices, standardising on a single brand
and selecting a single supplier has transformed the management POST
of the print fleet. Technical support is simpler, consumables Alexandra Court
The Moors
supply is straight-forward and service contracts have been
Thatcham
standardised. RG19 4WL
ABOUT ITQ
ITQ is a forward thinking and dynamic company providing high level support and exceptional levels of
service. Established in 1991, we have evolved into a premier print solutions provider.
In 2011 our development and strength was recognised in the marketplace when we were selected to supply
the BBC with one of largest and most prestigious print management contracts awarded in the UK.