The document outlines principles for creating effective intranets that generate emotional responses and delight users. Key strategies include simplifying processes, smart use of modern technology, and prioritizing people over content. Additionally, it invites participants to consider how to make their intranet solutions more attractive, user-friendly, and efficient.

1. Intranets that surprise and delight
James Robertson, Step Two Designs
Email: jamesr@steptwo.com.au
Twitter: @s2d_jamesr

2. Making intranets work
New technology
Social & collaboration
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

3. But what are we
aiming for?
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

4. Intranets that
surprise and delight
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

5. Four principles of delight

6. Generate an emotional response
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

7. Ugly doesn’t cut it
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

8. GE
2009
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

9. Stockland
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

10. Kiwibank
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

11. IDEO
2009
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

12. Involve great designers when
producing intranet solutions
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

13. Generate an emotional response
Make things simpler
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

14. It’s not easy trying
to get work done
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

15. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18) BAT

16. CRS Australia
2009
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

17. UK Parliament
2011
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

18. Logan City Council
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

19. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

20. Ruthlessly focus on
eliminating complexity
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

21. Generate an emotional response
Make things simpler
Use technology in smart ways
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

22. Modern technology platforms
are hugely powerful
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

23. Plant & Food NZ
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

24. Janssen-Cilag
2008
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

25. Framestore
2011
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

26. Framestore
2011
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

27. CRS Australia
2011
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

28. EersteKamer (Dutch Senate)
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

29. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

30. Make technology
really sing!
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

31. Generate an emotional response
Make things simpler
Use technology in smart ways
Put people at the centre
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

32. People are king,
not content
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

33. IDEO
2009
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

34. REA Group
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

35. Stockland
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

36. QUT
2011
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

37. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

38. If we help staff,
they’ll help the business
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

39. What you can do

40. Win a lovely glass trophy for the
great work you’ve already done!
Intranet Innovation Awards 2012
Now open for entries, submissions
close on May 31
www.steptwo.com.au/iia
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

41. Forget about intranets as a whole,
focus on the next feature
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

42. For a new solution (or upgrade) in the next six months:
1 // Can it be made more attractive?
2 // Can we make it simpler?
3 // Does it make smart use of technology?
4 // Does it meet the needs of staff?
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

43. James Robertson, Step Two Designs
Email: jamesr@steptwo.com.au
Twitter: @s2d_jamesr
Website: www.steptwo.com.au
Blog: www.steptwo.com.au/columntwo
Articles: www.steptwo.com.au/subscribe
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

44. At your tables, talk about
the one idea you’ll take away
from Intranets2012
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)