PuppetConf 2017: The Changing Role of Operations- Michael Stahnke, Puppet
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The expectations and responsibilities for a modern operations team are high. Today, ops is expected to build and design delivery pipelines, have continuous statistic collection as a part of their monitoring services, and complement the development process with continuous integration and delivery practices, all while still maintaining critical back-office applications that most wouldn’t wish upon their enemies. How did it get that way? What separates the operations teams that lead from the ones who react? To dig in, we’ll consider a reactive team mired in fire-fighting and incapable of making headway, then watch as change that betters the team’s output and perception throughout the organization is slowly introduced. We’ll cover root-cause analysis efforts, bringing pain forward, experimentation, shifting left on quality, and selling automation and DevOps practices to management. This talk will not focus on tools, but rather procedural and cultural improvements that highlight the journey operations has undergone, and how we can prepare for the future.
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PuppetConf 2017: The Changing Role of Operations- Michael Stahnke, Puppet
- 1. The Changing role of Operations Michael Stahnke Director of Engineering @stahnma
- 2. The Changing role of Operations Michael Stahnke Director of Engineering @stahnma
- 3. The Changing role of Operations Michael Stahnke Director of Engineering @stahnma
- 4. @stahnma What is a system?
- 5. @stahnma What is a system?
- 6. @stahnma What is a system?
- 7. @stahnma 1. a set of connected things or parts forming a complex whole, in particular. 2. a set of principles or procedures according to which something is done; an organized scheme or method.
- 9. @stahnma 1. the process or activity of running a business or organization 2. the action of dispensing, giving, or applying something.
- 11. @stahnma an active process; a discharge of a function.
- 12. @stahnma Running complex connected things in an active process.
- 13. Michael Stahnke Puppet, Inc Director of Engineering @stahnma@stahnma
- 15. @stahnma
- 16. @stahnma DevOps Engineer, SRE, Systems Engineer, Cloud Engineer
- 17. @stahnma
- 18. @stahnma
- 19. @stahnma phones, network, dns, smtp, dhcp, storage, virtualization, clustering, printers, directory services, data center layout, bill back, filesystem management, backups, disaster recovery, moving furniture, user management, web servers, disk usage, system upgrades
- 20. @stahnma Where we came from
- 22. @stahnma Last line of IT
- 23. @stahnma Last line of IT
- 28. @stahnma “It is impossible to exceed expectations.”
- 31. @stahnma
- 32. @stahnma Correct at the time.
- 34. @stahnma I knew who built it
- 36. @stahnma Reuse before buy before build
- 40. @stahnma
- 41. @stahnma
- 42. @stahnma Put this stuff into production for me
- 43. @stahnma Put this stuff into production for me…again
- 44. @stahnma Put this stuff into production for me…again
- 45. @stahnma
- 46. @stahnma Put this stuff into production for me…
- 47. @stahnma Back to our burden of proof
- 48. @stahnma
- 50. @stahnma What is the evolution?
- 53. @stahnma Glue code is essential
- 55. @stahnma
- 57. @stahnma
- 59. @stahnma Breadth-First in most cases
- 60. @stahnma
- 61. @stahnma
- 62. @stahnma
- 63. pipelines, continuous integration, version control practices, deployment strategies, monitoring, statistics, metrics, automation tools, automated testing, continuous delivery, security
- 64. pipelines, continuous integration, version control practices, deployment strategies, monitoring, statistics, metrics, automation tools, automated testing, continuous delivery, security phones, network, dns, smtp, dhcp, storage, virtualization, clustering, printers, directory services, data center layout, bill back, filesystem management, backups, disaster recovery, moving furniture, user management, web servers, disk usage, system upgrades
- 65. pipelines, continuous integration, version control practices, deployment strategies, monitoring, statistics, metrics, automation tools, automated testing, continuous delivery, security phones, network, dns, smtp, dhcp, storage, virtualization, clustering, printers, directory services, data center layout, bill back, filesystem management, backups, disaster recovery, moving furniture, user management, web servers, disk usage, system upgrades and others … and others …
- 66. pipelines, continuous integration, version control practices, deployment strategies, monitoring, statistics, metrics, automation tools, automated testing, continuous delivery, security phones, network, dns, smtp, dhcp, storage, virtualization, clustering, printers, directory services, data center layout, bill back, filesystem management, backups, disaster recovery, moving furniture, user management, web servers, disk usage, system upgrades and others … and others …
- 67. @stahnma
- 75. @stahnma Hack Days, Hack Time
- 76. @stahnma Failure are valid data
- 79. @stahnma
- 82. @stahnma
- 83. @stahnma A DevOps team Dev OpsDevOps
- 85. @stahnma Build upon this by hiring
- 91. @stahnma
- 93. @stahnma CONSTANTS • There is no bubble • The building blocks (primitives) evolve, but always exist • There is always tech to manage • Automation is how we scale • Capabilities more important than technologies
- 94. @stahnma
- 96. @stahnma We used to do everything* * For most values of everything
- 97. @stahnma Everything is larger now
- 98. @stahnma Software becoming part of the business changed our world
- 99. @stahnma Gone are the days of heroes
- 100. @stahnma Today we plan for the future
- 101. @stahnma Mistakes will be made
- 102. @stahnma There is always new tech
- 103. @stahnma There is always something new to manage
- 105. @stahnma
- 107. @stahnma Software runs the business.
- 108. @stahnma Operations runs the business.