Erik Giles

Greater Chicago Area United States

Manager Command Center & Consultant for Operational Best Practice

Technology / Software / Internet

Led the ITS Command Center as a key leader in Service Operations, responsible for the day-to-day management, tools and system administration, and service delivery of 24x7x365 monitoring, data center operations, data production operations, and assists with IT Services Disaster Recovery and Business Continuity: - Managing a staff of six implemented the IT Departments real-time monitoring of ~5000 devices, including global locations such as Delhi, Hong Kong, and London with an under 10 minute response time. - Led a project to stand up monitoring of systems across 13 teams from network to voice, server systems to building systems with an over 90% detection rate of high severity and impact ...