Public transport: the digital transformation as a MaaS driver by Roberto Andreoli, Chief Information and Technology Officer at the Climate Innovation Summit, Milan, 2017.

1. Public transport:
the digital transformation as a MaaS driver
Roberto Andreoli
Chief Information and Technology Officer
Climate Innovation Summit //2017
30th October 2017, Milan

2. 1,245 km²
Carried Passengers
per year
Kms covered
per year
Served Area
ATM Group: Key Figures
178 mln790 mln
Source: 2016 Annual Report
Employees
9,600
Revenues
€ 997 mln
2

3. Parking, Parking Lots and
Towaway
Hire Services,
Restaurant Tram
ATM Group: Main Activities
Urban and suburban Local Public Transport, Driverless Metro Lines Operations, in Italy and abroad
Track Diagnostics and
Maintenance
Bike sharing IT Management of «Area C»
(the Congestion charge of Milan)
3

4. Lines: 4
Network: 96.8 km
Trains: 169
Stations: 113
Runs per day: 2,300
Lines: 20
Network:181.8 km
Vehicles: 493
ATM Group: Network
The ATM Metro Network in
Milan accounts for 47% of
the overall Italian networks
(kms), Rome accounts for 26%
and Naples for 10%.
METRO TRAMS
Lines: 157
Network:1,562 km
Vehicles: 1,420
BUSES
Lines: 4
Network: 38.8 km
Vehicles: 137
TROLLEYBUSES
Source: 2016 Annual Report
24,000 runs per day
4

5. ATM Group: Technological Innovation
New moving block signalling
system on line M1.
High frequencies,
maximum safety
New Integrated Control Room.
More efficient management of the
metro lines operations
Testing of hydrogen, hybrid
and electric buses.
Sustainable Mobility
Smart mobility. Services
increasingly accessible to
customers
Photovoltaic Plants.
Environmental Sustainability
5
Stations: 280
Locks: 8,193
Bicycles: 3,650
eBike: 1,000
Yearly Subscribers: 58,337
Weekly Subscribers: 7,091
Daily Subscribers: 29,735
Pick ups: 3,269,166 (30/09/2017)
Station Based Bike Sharing

6. 6
A huge investment plan is underway to renew the surface vehicles. ATM has always paid particular attention to the
environmental sustainability. Its Surface Fleet Renewal Plan provides for new low environmental impact vehicles
Fleet + infrastructures = 1 billion in 5 years
80
new trams
80
new
trolleybuses
120
hybrid
buses
ONGOING TENDERS
125
Euro 6
buses
25
electric
buses
CONTRACTS ALREADY IN FORCE
Surface fleet renewal

7. 7
Information about service and integrated mobility
ATM has long been investing for the improvement of accessibility in terms of information
about services and integrated mobility, in line with the changing needs of citizens/customers
and the evolution of Milan into a smarter city:
- Smart ticketing
- Customer service and real-time communications
- Multimodal journey planner (Giro Milano – APP ATM Milano) with local public transport and
bike sharing
- Integrated payment modes for public transport, on-street-parking, parking lots, Area C
Digitalization, and the nearly permanent connection of
the traveler during and around his trip is changing the
relation with the customers and is driving us to rethink
of the customer relationship in many cases.

8. 8
Smart Ticketing
Ticket purchase
SMS via the main Italian
operators
ATM MILANO APP
Validation at the turnstile
using a QR Code
Topping up of passes and electromagnetic cards
ATM website
www.atm.it
Parking meters and
ticketing machines in
the city
NFC Technology for Transport Services, using smartphones as an ATM electronic
card
Cash dispensers and home
banking services
Over 6,000,000 tickets have been purchased via SMS and APP since
January 2015

9. Towards a MaaS Ecosystem
MaaS
Bike Sharing
Car Park
Street Parking Call-a-Ride Bus
LPT
Car Sharing
Buiding a Mobility Ecosystem to share
data among stakeholders to give the
«best» mobility solution to customers
Pt is not only «passenger transport» but also
«transport of information to passenger»
9

10. 10
Technological innovation to improve passenger services
and to be innovators within LPT
ELECTRONIC
TICKETING
A single integrated
ticket for the
operators - ATM,
Trenord and the
regional transport
carriers.
Bringing together the
best creative minds in
the ICT field to invent
technological
solutions in the LPT
sector
HACKATHON
ONE APP,
PLENTY OF SERVICES
Mobile payment
with a single app for
LPT, parking, bike
sharing, car sharing,
train. Security
 5G Technology
 Driverless surface
means
TESTING
PASSENGER SERVICES SECTOR INNOVATION
Future challenges

11. 11
The SBE Project
Implementation of the new Electronic Ticketing System
The Project organizational phases are already ongoing,
completion scheduled by the end of 2019.
ATM / Trenord / regional transport carriers integrated tickets
Introduction of single travel
cards valid on the Lombardy
network
Possibility of using various innovative
modes: QR code, NFC technology (Near
Field Communication), mobile ticketing
app, contactless credit cards
A useful tool for citizens and for innovative fare policies

12. Thank you