The document discusses various plans and programs for public relations in libraries. It begins by outlining key elements of PR plans such as vision, mission, objectives, and SWOT analysis. It then defines what a library plan and program entail, including the primary objectives of libraries in providing information to users. Details are provided on developing a vision and mission statement, as well as writing SMART objectives. The document also explains strategic planning, SWOT analysis, and gives examples of implementation plans and various assessment tools used to evaluate library plans and programs.
Relationship of information science with library scienceSadaf Batool
Relationship of information science with library science
Presentation by Sadaf Batool
MPhil 1st semester
Table of contents
1. Definition of information science
2. Definition of library science
3. Primary history of library
4. Primary history of information
5. Progress of library science as (Library and information science)
6. IS &LS concerned task
7. Relationship of Information science with library science
8. According to S.R Nathan’s five laws
9. Difference of Information science &Library science
10. Conclusion
11. References
Definition of information science
Information science is that discipline that investigates the properties and behavior of information, the forces governing the flow of information, and the means of processing information for optimum accessibility and usability.
It primarily concerned with the analysis, collection, classification, manipulation, storage, retrieval, movement, dissemination, and protection of information.
This includes the investigation of information representations in both natural and artificial systems, the use of codes for efficient message transmission, and the study of information processing devices and techniques such as computers and their programming systems.
It is an interdisciplinary science derived from and related to such fields as mathematics, logic, linguistics, psychology, computer technology, operations research, the graphic arts, communications, library science, management, and other similar fields. It has both a pure science component, which inquiries into the subject without regard to its application, and an applied science component, which develops services and products." (Borko, 1968, p.3The study of – the use of information, – its sources and development; – usually taken to refer to the role of scientific, industrial and specialized libraries and information units – in the handling and – dissemination of information. (Prytherch, 2005)
The systematic study and analysis of the – sources, – development, – collection, – organization, – dissemination, – evaluation, – use, and – management of information in all its forms, including the channels (formal and informal) and technology used in its communication. – –(Reitz, 2004) Definition of library science
The study of principles and practices of library care, and organization and administration of a library, and of its technical, informational, and reference services.
Library science as “a generic term for the study of libraries and information units, the role they play in society, their various component routines and processes, and their history and future development. (Harrods ‘Librarian’s Glossary)
Collection of reading material, its processing, organization and dissemination started with the advent of library. The knowledge and its implementation in respect of library may therefore be called library science.
The professional kn
Emerging Trends in Libraries
Latest Trends in Libraries
Current Trends in Library
Library and Information Science Profession
Latest Technologies in Library
Use of IT in a Library
Trends in Library Building and Furniture
Libraries of developed countries
Relationship of information science with library scienceSadaf Batool
Relationship of information science with library science
Presentation by Sadaf Batool
MPhil 1st semester
Table of contents
1. Definition of information science
2. Definition of library science
3. Primary history of library
4. Primary history of information
5. Progress of library science as (Library and information science)
6. IS &LS concerned task
7. Relationship of Information science with library science
8. According to S.R Nathan’s five laws
9. Difference of Information science &Library science
10. Conclusion
11. References
Definition of information science
Information science is that discipline that investigates the properties and behavior of information, the forces governing the flow of information, and the means of processing information for optimum accessibility and usability.
It primarily concerned with the analysis, collection, classification, manipulation, storage, retrieval, movement, dissemination, and protection of information.
This includes the investigation of information representations in both natural and artificial systems, the use of codes for efficient message transmission, and the study of information processing devices and techniques such as computers and their programming systems.
It is an interdisciplinary science derived from and related to such fields as mathematics, logic, linguistics, psychology, computer technology, operations research, the graphic arts, communications, library science, management, and other similar fields. It has both a pure science component, which inquiries into the subject without regard to its application, and an applied science component, which develops services and products." (Borko, 1968, p.3The study of – the use of information, – its sources and development; – usually taken to refer to the role of scientific, industrial and specialized libraries and information units – in the handling and – dissemination of information. (Prytherch, 2005)
The systematic study and analysis of the – sources, – development, – collection, – organization, – dissemination, – evaluation, – use, and – management of information in all its forms, including the channels (formal and informal) and technology used in its communication. – –(Reitz, 2004) Definition of library science
The study of principles and practices of library care, and organization and administration of a library, and of its technical, informational, and reference services.
Library science as “a generic term for the study of libraries and information units, the role they play in society, their various component routines and processes, and their history and future development. (Harrods ‘Librarian’s Glossary)
Collection of reading material, its processing, organization and dissemination started with the advent of library. The knowledge and its implementation in respect of library may therefore be called library science.
The professional kn
Emerging Trends in Libraries
Latest Trends in Libraries
Current Trends in Library
Library and Information Science Profession
Latest Technologies in Library
Use of IT in a Library
Trends in Library Building and Furniture
Libraries of developed countries
Library education was initially a technical education that was acquired on the job. Practical work in a library, based on a good education in schools, was the only way to train librarians.
It took quite a long time to introduce library education as a subject and has been taught at different levels in the universities of the world.
Presented at the 2018 LRCN National Workshop on
Electronic Resource Management Systems in Libraries,
held at the University of Nigeria, Nsukka, Enugu State, Nigeria
DOCUMENT SELECTION AND ACQUISITION,
Introduction,
5.2 Ascertaining Users Needs,
5.3 Selection of Documents,
5.4 Selection Principles,
5.5 Selection Criteria,
5.6 Selection Aids/Tools,
5.6.1 Selection Tools for Addition of New Publications,
5.6.2 Selection Tools for Addition of Old Publications,
5.7 Methods of Acquisition,
5.7.1 Acquisition through Purchase Order,
5.7.2 Acquisition through Membership,
5.7.3 Acquisition under Exchange Arrangement,
5.7.4 Acquisition through Gifts,
5.7.5 Acquisition under Deposit System,
5.7.6 Order and Receipt Process,
5.8 Accession Work,
5.8.1 Accession Policy,
5.8.2 Accession Work Procedure,
5.9 Acquisition of Serials,
5.9.1 Serials Basics,
5.9.2 Selection of Suppliers,
5.9.3 Consortia as Method of Acquisition,
5.9.4 Order System,
5.9.5 Registration or Check-in Record,
5.10 Summary,
5.11 Answers to Self Check Exercises,
5.12 Keywords,
Lecture presented by Michael A. Pinto at PAARL Seminar- workshop with the theme "Managing Today’s Learning Commons: Re-Skilling Seminar for Information Professionals" held on September 20-22, 2016 at the Crown Legacy Hotel, Kisad Road, Baguio City.
Presented at the seminar Libraries and the Semantic Web: the role of International Standard Bibliographic Description (ISBD), National Library of Scotland, Edinburgh, 25 Feb 2011
Management of Library and information CentresSundar B N
in this document BLIS Paper 2 Management of Library and information Centres of KSOU 2019 August Question Paper is Solved.
Subscribe to Vision Academy YouTube Channel
https://www.youtube.com/channel/UCjzpit_cXjdnzER_165mIiw
Paper 1 of BLIS Library, Information and Society KSOU 2019 QP is Solved
Subscribe to Vision Academy YouTube Channel
https://www.youtube.com/channel/UCjzpit_cXjdnzER_165mIiw
Library education was initially a technical education that was acquired on the job. Practical work in a library, based on a good education in schools, was the only way to train librarians.
It took quite a long time to introduce library education as a subject and has been taught at different levels in the universities of the world.
Presented at the 2018 LRCN National Workshop on
Electronic Resource Management Systems in Libraries,
held at the University of Nigeria, Nsukka, Enugu State, Nigeria
DOCUMENT SELECTION AND ACQUISITION,
Introduction,
5.2 Ascertaining Users Needs,
5.3 Selection of Documents,
5.4 Selection Principles,
5.5 Selection Criteria,
5.6 Selection Aids/Tools,
5.6.1 Selection Tools for Addition of New Publications,
5.6.2 Selection Tools for Addition of Old Publications,
5.7 Methods of Acquisition,
5.7.1 Acquisition through Purchase Order,
5.7.2 Acquisition through Membership,
5.7.3 Acquisition under Exchange Arrangement,
5.7.4 Acquisition through Gifts,
5.7.5 Acquisition under Deposit System,
5.7.6 Order and Receipt Process,
5.8 Accession Work,
5.8.1 Accession Policy,
5.8.2 Accession Work Procedure,
5.9 Acquisition of Serials,
5.9.1 Serials Basics,
5.9.2 Selection of Suppliers,
5.9.3 Consortia as Method of Acquisition,
5.9.4 Order System,
5.9.5 Registration or Check-in Record,
5.10 Summary,
5.11 Answers to Self Check Exercises,
5.12 Keywords,
Lecture presented by Michael A. Pinto at PAARL Seminar- workshop with the theme "Managing Today’s Learning Commons: Re-Skilling Seminar for Information Professionals" held on September 20-22, 2016 at the Crown Legacy Hotel, Kisad Road, Baguio City.
Presented at the seminar Libraries and the Semantic Web: the role of International Standard Bibliographic Description (ISBD), National Library of Scotland, Edinburgh, 25 Feb 2011
Management of Library and information CentresSundar B N
in this document BLIS Paper 2 Management of Library and information Centres of KSOU 2019 August Question Paper is Solved.
Subscribe to Vision Academy YouTube Channel
https://www.youtube.com/channel/UCjzpit_cXjdnzER_165mIiw
Paper 1 of BLIS Library, Information and Society KSOU 2019 QP is Solved
Subscribe to Vision Academy YouTube Channel
https://www.youtube.com/channel/UCjzpit_cXjdnzER_165mIiw
Critique 1You have great reflection. I could not concur mo.docxfaithxdunce63732
Critique 1
You have great reflection. I could not concur more with you on the importance of involving students directly and indirectly in the learning procedure and how it will facilitate teachers to assess the learner performance in their developmental phases. You noted that the teacher should focus on developing the learners’ capacity to perceive and appreciate things from different learning perspectives. I do agree with you, but how can we do that? I would like to know your opinion on this point.
Regarding to the memorization strategy of learning, memorization is one of the most difficult way for me to deal with. I could not memorize a lot and I can spend a night to memorize one passage. Till today, I could not find a way that makes me able to memorize more. It is really important that teachers and instructors understand that memorization for some students, like me, is very hard and sometimes impossible to memorize.
Critique 2
Meaningful learning occurs when learners are ready, and the materials are appropriate to the learners. If we don' t have any information about the learners, the materials we prepare for the learners might be useless. So I think knowing the readiness of the leaners is very important, and all the learners have different needs, that's why teaching learning strategies is very important. Even the leaners have exposed different learning and cognitive environment, they can choose a strategy we teach , which helps them experience meaningful learning.
Critique 3
I really liked your reflection and the way you clearly stated your opinion. I noticed that you didn’t talk about both Bruner’s and Vygotsky’s theories mentioned by Driscoll (2005), in this week’s chapter. I would love to read more about your opinion regarding these two important theories by these two great figures and maybe compare them with the model of Collins and Stevens.
Critique 4
“The teacher involve students directly in the learning process because this will help them appreciate their weaknesses” I was wandering if the students involve in the learning process how they will appreciate their weakness? I think no one appreciate his\her weakness all of us could appreciate our hard work but not our weakness. What do you think? You said, “Learning should not be viewed as a class an in-class process alone rather a lifelong process that takes places everywhere” I believe that what we have learned in any educational place should we benefit from it to solve the problems outside of educational place. However, you mentioned, ”The process of meaningful learning is an outcome of interaction of the teaching process, and the way the learner is receiving and processing the information” but do you think also that culture and social play important role to produce meaningful learning process?
I have Chosen Wayne Metropolitan Community Action Agency for Assignment this must be used for the assignment. Their website is www.waynemetro.org/we-can-help
I have already prepared a .
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
2. Plans
Typically any diagrams or list of steps with details of timing and
resources used to achieve an objective to do something. It is
commonly understood as a temporal set of intended actions
through which one expects to achieve a goal.
INTRODUCTION:
Planning is an active ongoing process, while plans are
the documentation of that discussion at one point of time.
WHAT IS PLANS & PLANNING
3. LIBRARY PLANS & PROGRAMS
A program is any planned event which introduces the group
attending to any of the broad range of library services or
activities or which directly provides information to participants.
Programs may cover use of the library, library services, or
library tours. Programs may also provide cultural, recreational,
or educational information, often designed to meet a specific
social need.”
WHAT IS LIBRARY PROGRAMS
5. WHAT IS VISION
that clearly identifies what the library would be if the
mission statement was achieved and a list of values,
commitments, or goals that would help the library achieve
its mission statement.
it is the anchor point of any strategic plan. It outlines what an
organization would like to ultimately achieve and gives purpose to
the existence of the organization. A good vision statement should
be short, simple, specific to your library, leave nothing open to
interpretation.
A vision is a clear, comprehensive ‘photograph’
of an organization at some point in the future. It
provides direction because it describes what
the organization needs to be like, to be
successful within the future
6. Writing a
Mission Statement
It is something that every library can and
should do. A mission statement is a great way
to quickly introduce people to the library’s role
in the community and serve as a dynamic way
to start discussion about library services.
7. The mission statement should reflect the library’s current
situation and answer the following questions:
“What do we do?” — The mission statement
should clearly outline the main purpose of the
organization, and what they do.
“How do we do it?” — It should also mention
how one plans on achieving the mission
statement.
“Whom do we do it for?” — The audience of
the mission statement should be clearly stated
within the mission statement.
“What value are we bringing?” — The benefits
and values of the mission statement should be
clearly outlined.
9. VISION
STATEMENT
DIFFERENCE BETWEEN VISION
AND MISSION STATEMENTS:
Vision Statement focuses on tomorrow
and what an organization wants to ultimately
become. A
Mission Statement focuses on today and
what an organization does to achieve it. Both
are vital in directing goals.
10. WHAT IS PUBLIC RELATION PLAN
OBJECTIVES?
PR objectives are measurable outcomes.
Modeled on the “SMART” approach (specific, measurable, attainable,
realistic and time bound), they focus on audience behavior, and help
determine what you want your target audience to think, feel and do when
exposed to your messages.
SMART, to help you set effective goals and objectives.
11. Specific: Clearly define your goal so you can communicate it
easily to others. This will also help you clarify the purpose of
your strategy.
Measurable: You should create objectives that can be measured.
This will help you record your progress and determine if you
achieved your goal.
Actionable: Break down your goal into short term objectives and
set realistic time frames around them. This will help you achieve
your goal in a reasonable amount of time.
Realistic: Don’t set impossible goals. Be realistic about the work
you can do in a set amount of time and set objectives that reflect
this. Use previous goals and achievements as a guideline for
setting objectives.
Time-based: Set a final date for your goal to be achieved.
You can then set earlier dates for each objective to be
achieved. Try to space out your objectives to make sure they
are completed before the final date.
13. By the end of May [time], create 10 signs [specific] in the library
[attainable] to signpost online databases and physical spaces like
the maker studio [relevant]. Track timely completion of the signs as
well as any library patron comments received [measurable].
For example, SMART objectives for the marketing goal to
“increase awareness of the library’s under-utilized resources”
could be:
Specific –Create 10 sign
Measurable – Track timely completion of the signs as
well as any library patron comments received
Attainable – In the Library
Relevant – to signpost online databases and
physical spaces like the maker studio
Time – End of May
14. LIBRARY OBJECTIVES
The primary objective of a library is to
provide the right information at the right time in
the right form to its users. To meet
this objective libraries have to provide
access to information irrespective of their form,
format and location.
Public School District Selection Policy
Objectives
Objectives are, of necessity, broad and should
relate to the mission of the school and its
instructional program. Instructional and library
materials are selected by the school district to
implement, enrich, and support the educational
program and personal interests of each student.
15.
16. EXAMPLE OF
SCHOOL
LIBRARY
VISION
MISSION
OBJECTIVES
OUR LIBRARY IS THE SCHOOLS’ PHYSICAL AND VIRTUAL
CENTER FOR ACTIVE AND ENGAGED LEARNING OF 21ST
CENTURY LITERACY SKILLS. IT SUPPORTS STUDENT
ACHIEVEMENT THROUGH INQUIRY-BASED INSTRUCTION,
INDIVIDUAL INVESTIGATION, AND INNOVATIVE THINKING WITH
A FOCUS ON DEVELOPING LITERACIES FOR THE
INFORMATION AGE.
Promotes literacy and research, supports the curriculum,
and encourages collaboration with teachers to ensure that
all students and staff are effective users of idea in both
physical and digital information. It provides an
environment conducive to enjoyment in reading; thus,
producing readers who are creative and critical thinkers,
skillful researchers, and ethical users of information.
Students will develop an understanding of how to
meet the varied and changing information needs of
individuals and groups in a global society
OBJECTIVES
23. WHATIS STRATEGICPLAN
AND STRATEGICPLANNING
Strategic plan gives you a place to record your
mission, vision, and values, as well as your long-
term goals and the action plans you'll use to reach
them.
Strategic planning is the process of
documenting and establishing a direction of your
small business—by assessing both where you
are and where you're going
24. The strategic planning process should involve your
employees. Your employees are involved in the
day-to-day operations and can provide you with a
unique view of the LIBRARY. Employees can share
with you what they think is and isn’t working with
the business today, which can inform your planning
for the future.
In addition to your employees, it’s beneficial to reach
out to people outside of your library to get their
opinions, what they really need. Like your employees,
other people have a unique perspective to make your
library more better in giving service.
Communicating Your
Strategic Plan
25. Benefits of
Strategic
Planning
Increase Productivity
Involving your employees in the
strategic planning process also
means they receive a sense of
accountability that can increase
productivity.
26. What Makes
Strategic Planning
Successful?
Successful strategic planning involves a team effort among
you and your employees, as well as among you and your
school board member and other outside people. The more
you engage your employees with strategic planning, the
better they’ll understand the strategy you want to have for
your library.
Strategic planning also needs to be flexible. While it’s
necessary to have goals and objectives for your
library, you also have to adapt the changes that may
take than expected to achieve a particular goal;
recognize that this isn’t an issue and that you can
incorporate changes to your plan to put you in a
better position to succeed
27. Where Do Strategic
Plans Go Wrong?
Three reasons strategy
implementation fails:
1. Poor Communication
2. Lack of Leadership
3. Using wrong measures
a. goals written with weasel words, instead of clear
and measurable language
b. complex and multi-focus goals, instead of a
ruthless prioritization of what really matters most
c. too much focus on actions, instead of a sharp
focus on results or impact
33. Used as a support device for your strategic plan, an implementation plan
maps out how to bring your strategic plan to life by breaking it into
identifiable steps, where each step is assigned a to team member to
complete on a set timeline. Strategic planning is done on an
organizational level, dictating the direction of the company strategy and
allocating resources to make that strategy come to life. Thus, the
implementation plan traces the edges of that, mapping out how to best
implement a strategic plan from the outset, and how to effectively
manage it as it gets put into place.
What Is an Implementation Plan?
The implementation plan plays a large role in the
success of your overall strategic plan. But more than
that, communicating both your strategic plan and the
implementation of it therein to all employees helps staff
to feel as if they have a sense of ownership within the
company’s long-term direction.
What Are the Benefits of an Implementation Plan?
34. SAMPLE IMPLEMENTATION PLAN
TARGETS
RESPONSIBILITY
OF
ACTIONS TO BE TAKEN TO MEET
THE TARGETS
COMPLETION
DATE
RESOURCE
IMPLICATIONS
DATE OF
REVIEW/EVALUATI
ON
To fully understand the
importance of Library within the
school and community
School Librarian &
Asst. Librarian
Conduct a Library Orientation
program to all the Faculty, Staff
and Students.
June 2019 Time May - June 2019
To implementing the Library
Rules and Regulations
School Librarian &
Asst. Librarian
After Orientation, make a record for
Faculty & Student for borrowed &
returned books and other library
materials
June 2019 Time June 2019
Provide a daily Log in & Log out Ongoing Time Daily
Posting of Library Rules &
Regulations on the bulletin board &
within the library premises
June 2019 Time June 2019
To improve the quality of
teaching and learning using the
library
School Librarian &
Asst. Librarian
provide all available learning
materials to accommodate their
teaching methods
Ongoing Time & Budget May - June 2019
Conduct a survey to the faculty &
students regarding about their
needs in learning using printed and
non-printed materials.
Ongoing Time & Staff every semester
To promote a better program for
all the faculty, Staff and students
using the library as the center of
knowledge
School Librarian &
Asst. Librarian
Hold a meeting with the library
advisory committee with the
representatives from different
department of the school
organization.
September 2019 Time every semester
35. ASSESSMENT TOOLS
This guide will walk you through the library's assessment plans,
standards, annual reports, and other committee work.
Library assessment is a process undertaken by libraries to learn
about the needs of users (and non-users) and to evaluate how
well they support these needs, in order to improve library
facilities, services and resources. In many libraries successful
library assessment is dependent on the existence of a 'culture of
assessment' in the library whose goal is to involve the entire
library staff in the assessment process and to improve customer
service.
36. Although most academic libraries have collected data on the size
and use of their collections for decades, it is only since the late
1990s that many have embarked on a systematic process of
assessment by surveying their users as well as their collections.
Today, many academic libraries have created the position of
Library Assessment Manager in order to coordinate and
oversee their assessment activities. In addition, many
libraries publish on their web sites the improvements that
were implemented following their surveys as a way of
demonstrating accountability to survey participants.
Several libraries have undertaken renovation or expansion
projects as a result of their assessment activities as well as
enhance resource discovery tools, improve web site
usability and stop redundant services.
37. ASSESSMENT TOOLS
In order to determine what is important to library users and how
satisfied they are with services, resources and physical space,
library assessment utilizes a variety of research methods such
as:
a. Website usability testing
Usability testing is a way to be responsive to the
needs of patrons by systematically evaluating
their behavior in a controlled environment.
Example: LibGuides – used by Illinois Library
these resource guides are built by librarians to
help you through the research process.
38. b. Observation tools
Continuous gathering of assessment and using multiple methods of
meaningful, authentic tasks in real reading situations tracks students’
learning over time and is essential in developing a comprehensive
picture of student learning. The purpose of the assessments determines
whether it will be used in a formative or summative way.
Example: teacher or librarian- created rubrics; exit cards to
check understanding, observation during student learning activities.
c. Focus groups
Used to elicit qualitative data in order to understand people's ideas,
feelings, perceptions, and beliefs.
Example: A moderator—leading a small group of six to ten
people who share common experiences, characteristics, or
knowledge—uses a carefully prepared script to ask open-ended
questions. The questions and focus group method are designed to
draw out the participants' thoughts through the interaction and free
expression of ideas, rather than forcing those participants to
respond to the researcher's way of thinking.
39. d. Interviews – use by a reference
librarian using question and answer.
e. Way finding - is the process of using one or more tools to move
from one location to another in order to accomplish a task or to achieve
a goal. Way finding using signage, maps, etc.
Example:
40. f. Statistics - Quantitative and qualitative data
about library services. Library statistics are necessary for
the effective management of libraries, but they are still
more important for promoting library services to the
different types of stakeholders: policy makers and funders,
library managers and staff, actual and potential users, the
media and the general public.
Example:
41. g. Satisfaction surveys.
1. LibQUAL + is a tool that libraries use to solicit, track,
understand, and act upon users’ opinions of service quality. The
protocol is a rigorously tested web survey that helps libraries assess
and improve library services, change organizational culture, and
market the library. The most widely used library satisfaction
developed by the Association of Research Libraries (ARL) based
on ServQUAL.
Example:
42. 2. SCONUL - provides two user questionnaire templates (one for library
services and one for converged services). They aim to provide academic
libraries with an effective way of measuring the satisfaction levels of their
customers. Developed by Geoffrey Ford and Don Revill in 1996.
Example:
Satisfaction surveys
43. 3. LibSat survey is designed to measure customer satisfaction relative to
the experience and expectations of the customer across an array of service
aspects provided by public or academic libraries.
Example:
Satisfaction surveys