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Critique 1
You have great reflection. I could not concur more with you on
the importance of involving students directly and indirectly in
the learning procedure and how it will facilitate teachers to
assess the learner performance in their developmental phases.
You noted that the teacher should focus on developing the
learners’ capacity to perceive and appreciate things from
different learning perspectives. I do agree with you, but how
can we do that? I would like to know your opinion on this point.
Regarding to the memorization strategy of learning,
memorization is one of the most difficult way for me to deal
with. I could not memorize a lot and I can spend a night to
memorize one passage. Till today, I could not find a way that
makes me able to memorize more. It is really important that
teachers and instructors understand that memorization for some
students, like me, is very hard and sometimes impossible to
memorize.
Critique 2
Meaningful learning occurs when learners are ready, and the
materials are appropriate to the learners. If we don' t have any
information about the learners, the materials we prepare for the
learners might be useless. So I think knowing the readiness of
the leaners is very important, and all the learners have different
needs, that's why teaching learning strategies is very important.
Even the leaners have exposed different learning and cognitive
environment, they can choose a strategy we teach , which helps
them experience meaningful learning.
Critique 3
I really liked your reflection and the way you clearly stated
your opinion. I noticed that you didn’t talk about both Bruner’s
and Vygotsky’s theories mentioned by Driscoll (2005), in this
week’s chapter. I would love to read more about your opinion
regarding these two important theories by these two great
figures and maybe compare them with the model of Collins and
Stevens.
Critique 4
“The teacher involve students directly in the learning process
because this will help them appreciate their weaknesses” I was
wandering if the students involve in the learning process how
they will appreciate their weakness? I think no one appreciate
hisher weakness all of us could appreciate our hard work but
not our weakness. What do you think? You said, “Learning
should not be viewed as a class an in-class process alone rather
a lifelong process that takes places everywhere” I believe that
what we have learned in any educational place should we
benefit from it to solve the problems outside of educational
place. However, you mentioned, ”The process of meaningful
learning is an outcome of interaction of the teaching process,
and the way the learner is receiving and processing the
information” but do you think also that culture and social play
important role to produce meaningful learning process?
I have Chosen Wayne Metropolitan Community Action Agency
for Assignment this must be used for the assignment. Their
website is www.waynemetro.org/we-can-help
I have already prepared a methodology along with approach to
issues such as: Funding, IT issues, and public awareness of
programs offered. Please use approach, methodology and
pricing for necessary sections. Please take my current
companies name out of paper (RNR Consulting).
Please refer to guidelines below for main setup of assignment.
Please no plagiarism or cut and paste Turn IT In is used by my
school.
The paper should be clear, concise, and focused as is the case
with all business proposals. The paper should be 6 - 10 pages
including references, and follow APA guidelines for formatting
and documentation.
Required Number of Sources: At least three academic journal
articles, with a minimum of 10 and no more than 15 total
credible sources.(Other credible sources online or print can be
newspaper opinion pieces, professional magazine articles, social
and political magazines like the The New Yorker and Atlantic,
University websites, YouTube videos, professional blogs, CNN
and other online new magazines.)
Using the knowledge and insights that you have gained in the
course, prepare a proposal for your workplace or other
organization you are involved with, such as college, church, or
a club, that details a current organizational problem or issue and
the solution you propose to eliminate or minimize the problem.
Be specific in what you present. Use the outline below to guide
the writing of your Portfolio Project.
•Provide an overview of the problem that you are attempting to
solve.
•List several solutions suggested by research.
•Propose the best solution (and state why it is the best—your
thesis) to the problem with academic research that supports your
proposed solution.
•Supply a time and cost analysis for implementing your
proposed solution.
•List the benefits to the organization and how benefits will be
measured (metrics) in the areas of time, efficiencies, quality,
and/or cost savings.
•Articulate theoretical and practical considerations for
implementing your solutions/plans.
RNR Consulting acknowledges and understands the mission of
Wayne Metropolitan Community Action Agency (WMCAA), to
empower low-income people and strengthen communities
through diverse services, leadership and collaboration since
1971. As the years have passed WMCAA has evolved into a
system of diversified programming and funding, taking on the
vital responsibility of Wayne County resident’s need for
guidance and community support, assisting residents to succeed
and thrive. In the past twenty years the agency's budget has
grown from $100,000 to over $20 million while realizing the
need to keep a low-administrative rate (6%) that allows $.94 of
every dollar to be utilized for direct client services.
WMCAA’s new Strategic Plan will be a comprehensive
document, which the agency will be able to utilize as a road
map for achieving its specific goals and objectives of
maintaining the WMCCA mission statement. The new strategic
plan will revisit and update previous identified issues and
strategies such as public awareness of WMCCA within the
community, finding new unrestricted funding, and defining
WMCAA as a reliable leader in the community. RNR consulting
will also develop new tasks and goals that will focus on
WMCAA’s current challenges of identifying new opportunities,
strategies, and vision while serving the city of Detroit and
surrounding cities that are in a state of economic crisis. RNR
Consulting realizes that communication between all parties
involved in this initiative is very important to the strategic
planning process. As a result, we will not only involve key
stakeholders in the project from the very beginning of the
initiative, but will also keep communication channels with
WMCAA open at all times in order to ensure that all parties
involved are well-informed of the project’s progress.
Our process is a flexible one that we will tailor to the specific
needs of the organization which will focus on exploiting the
opportunities and strengths of your agency while neutralizing
threats and correcting all potential weaknesses that may hinder
the agency’ ability to serve the community. One of our guiding
principles is collaboration, and we fully expect to work with the
WMCAA team, throughout the engagement, to tailor our
approach. This will ensure a thorough and comprehensive study,
high quality of our recommendations, and the development of a
comprehensive strategic plan for the agency for years to come.
We will conduct regularly scheduled update meetings
throughout the project to ensure that timelines are being met
and all activities are conducted on-time and within budget.
The methodology diagram figure 5.4 listed below illustrates the
steps RNR Consulting Team will perform throughout the
project. Activities are depicted in the order in which they will
be performed. These activities will generate a variety of
deliverables, which will be presented to the specified designees
at the conclusion of each action step and at the end of the
project in a comprehensive final report.
5.2 Project Approach
Appreciative Inquiry (AI) is a positive organizational
development and change strategy, which comes from the
Weatherhead School of Management at Case Western Reserve
University. AI utilizes positive-based questioning to prompt
participants to envision the future based upon the positive
aspects of the present state. The AI Framework, as shown in
Figure 5.2, includes the following phases:Discovery, Dream,
Design, and Destiny.
1. DISCOVER: Identify what is working well (Current State).
2. DREAM: Envision what will work well in the future (Wish
List).
3. DESIGN: Plan and prioritize what would work well (Action
Plan).
4. DESTINY: Implement the proposed design (Implementation).
Figure 5.2 – AI Framework
In the context of the Written Strategic Plan Project, AI will
encourage collective participation and insight from Divisional
stakeholders from across the Department, regarding their vision
of what is possible. RNR Consulting will utilize this tool in the
facilitation of both Key Informant Interviews and focus groups.
For the Strategic Plan Project at the WMCCA, RNR Consulting
proposes to conduct thirteen (13) Activities, across three (3)
Phases. A detailed description of each of these proposed project
activities is provided in the following section, 5.4 –Project
Methodology.
5.3 Strategic Project Tools
RNR Consulting will utilize Strategic Project Tools throughout
the course of the Written Strategic Plan Project within the
WMCAA. Specifically, the following tools will be utilized by
the Project Team:
· Survey Design, Administration & Analysis
Survey Design, Administration and Analysis involves the design
and administration of surveys in a web-based format (e.g. –
Survey Monkey), where WMCAA stakeholders have the ability
to candidly share their sentiments with regard to the Department
and it respective Divisions in an anonymous manner without
fear of retribution. RNR Consulting will strategically utilize
this tool in the facilitation of a Discovery Survey, during Phase
1 – Discovery.
5.4 Project Methodology
RNR Consulting fully expects to work with WMCAA’s Stratrgic
Planning Committee, including the Board of Directors, in
conjunction with key personnel, during the initial week of the
engagement to tailor our multi-phased project methodology, as
shown in Figure 5.4, to ensure that it is thorough,
comprehensive, and practical, while at the same time satisfying
all RFP objectives for the facilitation of the Strategic Plan
Process. In order to enhance the quality of our deliverables and
strategic recommendations, the Project Team will work
collaboratively with WMCAA, throughout the course of the
three (3) phases [Discovery, Analysis and Strategy] of the
Written Strategic Plan Project.
Figure5.4 – Project Methodology
Strategic Planning Services for the
Wayne Metro Community Action Agency (WMCAA)
1 | Page
Discovery
1. Develop/Conduct Kick-Off Presentation
RNR Consulting will facilitate a kick-off meeting with the
WMCAA Strategic Planning Committee and Board of Directors
from the WMCAA to formally commence the project. RNR
Consulting Project Team will be introduced; the roles and
responsibilities of everyone involved within this initiative will
be determined in order to ensure shared project expectations.
This meeting will also provide the attending members of the
WMCAA the opportunity to ask clarification questions.
During the kick-off meeting, RNR Consulting will present a
detailed work plan to the WMCAA’s Strategic Planning
Committee and Board of Directors, including specifications
related to deliverables and milestones, for their input and final
approval. This detailed work plan will illustrate project tasks
and dependencies, in addition to timeframes for each task and
will act as a guide towards project milestones leading to
ultimate project success.
Deliverable:
· Kickoff Presentation
2. Background Review
RNR Consulting will conduct a review of existing
documentation for all of the operational departments of the
WMCAA, along with other critical organizational documents
and materials that will help RNR Consulting to gain an
understanding of the existing environment and current state of
operations.
RNR Consulting will conduct a review of WMCAA’s existing
documentation, including (but not limited to):
· 2010 Three Year Strategic Plan
· Current Department Assessments
· Financial Reports
· Mission, Vision, Goals and Objectives
· Policies and Existing Standard Operating Procedures (SOP’s)
Deliverable:
· Review Existing Documentation
· KPI’s (Key Performance Indicators)
· Job Descriptions
· Organizational Charts
3. WMCAA Stakeholder Identification
RNR Consulting will coordinate a stakeholder identification
session with the Strategic Planning Committee to identify key
WMCAA members and partners for the internal and external
interviewing process. From this process a complete list of Board
of Directors, Staff, Executives, and Partners will be identified
for future activities.
Deliverable:
· Identify Stakeholders
4. Conduct Key Informant Interviews
RNR Consulting will conduct a series of in-person interviews
with the WMCAA’s Strategic Planning Committee, Board of
Directors, and selected key personnel from the various
Divisions. The Project team anticipates conducting interviews
with key stakeholders from the WMCAA. For the Interviews,
the Project Team will develop an Interview Questionnaire, as
shown in Figure 6.6, which will focus on the strengths,
weaknesses and opportunities for improving the WMCAA.
These interviews will allow the Project Team to gain a deeper
insight into the stakeholders’ views and opinions about the
desired future state of the WMCAA. Responses from the
interviews will be aggregated, in conjunction with the
Discovery Survey data, in the form of a brief Discovery
Analysis deliverable, which will be developed during Phase 2.
The Project Team will then utilize the Discovery Analysis to
inform the Gap Analysis, which will be conducted during Phase
2 – Analysis.
Deliverable:
· Key Informant Interviews
5. Develop and Administer Discovery Survey
RNR Consulting will develop and administer a Discovery
Survey, as shown in Figure 5.5, to stakeholders across the
WMCAA. The survey will touch topical areas in the likeness of
the Interview Questionnaire which will be utilized in the
subsequent Key Informant Interviews activity with Strategic
Planning Committee and Board of Directors. However, the
Discovery Survey will enable the Project Team to gather data
from WMCAA staff and external stakeholders. This survey will
be web-based which will promote the sharing of candid
feedback in an anonymous fashion. The survey will serve as a
tool for collecting information on strengths and weaknesses of
WMCAA, mission, vision, goals, objectives, opportunities for
improvement, and culture. The responses, both qualitative and
quantitative, will be aggregated and analyzed by the Project
Team, during Phase 2, and presented to the WMCAA’s Strategic
Planning Committee and Board of Directors, in the form of a
brief Discovery Analysis deliverable.
Deliverable:
· Discovery Survey
Figure 5.5 – Sample Discovery
Survey
6. Conduct Update Meeting
RNR Consulting will schedule an update meeting with Strategic
Planning Committee and Board of Directors to update
committee on status of project, answer questions, and address
any issues that may be presented.
Deliverable:
· Update Meeting
ANALYSIS
7. Analyze Survey
Analyze survey and develop a report that identifies common
themes, issues, and concerns from survey participants. This
information will be developed and presented back to the Board
of Directors, Executives, and Strategic Planning Committee.
Deliverable:
· Report of Findings
8. Conduct Focus Groups with WMCAA Partners and Key
Stakeholders
RNR Consulting will conduct town hall focus groups with
WMCAA Partners and key stakeholders. A complete list of
individuals who will participate in the internal focus group
sessions will be determined with the assistance of the Strategic
Planning Committee. The consulting team anticipates having
eight (8) focus group sessions with twenty (20) members
participating in each. Each session is expected to last two (2)
hours. Participants will be recommended by WMCAA Strategic
Planning Committee based on knowledge and expertise that is
appropriate for clarification of the present state and future plan,
as well as the identification and discussion of internal strengths
and weaknesses. The discussion will be structured based on the
functional group expertize, and the moderator will encourage
the free flow of ideas. The consulting team will have carefully
crafted a list of topics and potential questions, before the start
of each focus group. Some of the questions will serve to initiate
open-ended discussions. We believe that the focus groups with
WMCAA Partners and Key Stakeholders will help us identify
the agency’s strategic priorities from an internal perspective
and will shape the direction of the organization. In order to
supplement discussion throughout the focus groups the Project
Team will utilize a personal response system (clickers) in order
to obtain real-time feedback from focus group participants. The
utilization of clickers is optional and will be utilized if so
determined by WMCAA.
Deliverable:
· Input from Key Stakeholders
9. Internal Scan
RNR Consulting will evaluate WMCAA existing plans and
documents along with analyzing internal strengths and
weaknesses of existing program offerings and partnerships.
10. Convene Public Outreach Committee
The consulting team will suggest that WMCAA advertises these
meetings at least one month in advance on their website along
with the Project Team Developing an agenda and marketing
tools such as flyers and brochures. The Project Team will work
with the WMCAA to design a flyer, as shown Figure 5.7,
promoting the WMCAA Focus Group, and will coordinate the
registration of all interested citizens. Responses from the Focus
WMCAA Group will be aggregated, and detailed in the
Discovery Analysis deliverable. The Project Team will utilize
public comment cards, provided to each participant at the door,
in order to obtain WMCAA public outreach participants
feedback. Such an endeavor with WMCAA’s members will help
the consulting team identify the agency’s strategic priorities
from a customer perspective and shape the direction of the
organization. Community engagement will enable WMCAA to
include the views of the community in the agency’s planning
efforts, and to identify, understand and develop strategies to
address and respond to the community’s current and future
needs.
Figure 5.7
11. Conduct External Town Hall Meetings
RNR Consulting will conduct a single town hall session
Community Focus Group, which will be an open forum for
program recipients of the WMCAA community to share their
sentiments about the current state of the services which are
being provided by the WMCAA, along with their suggestions
and aspirations for future improvements within the WMCAA. In
order to involve WMCAA program members in the strategic
planning initiative, the Project Team will conduct a community
outreach meetings with WMCAA’s program recipients. The
Project Team will hold town hall style meetings with eight (8)
groups of fifteen (15).
12. External Scan
RNR Consulting will conduct an evaluation of WMCAA’s
strategic position in order to identify any opportunities and
threats for the agency, as related to factors within its external
environment. The consulting team will assess the forces outside
of the agency that affect its ability to serve the community.
13. Conduct SWOT Analysis
The Project Team will develop a SWOT Analysis to examine
WMCAA’s internal and external environment. SWOT is a
Strategic Planning tool, often used to evaluate agencies’
Strengths, Weaknesses, Opportunities, and Threats. This
activity has proven invaluable for identifying strategic
resources available to an organization and the constraints within
which it has to operate. Based on activities conducted thus far
the Project Team will document WMCAA’s strengths,
weaknesses (internal environment), opportunities, and threats
(external environment). This activity will be conducted in close
collaboration with WMCAA project sponsors and will draw
upon interview, questionnaire and document review findings, as
well as other critical analyses conducted to provide a picture of
the agency’s strategic position, as well as future direction and
needs.
Deliverable:
· SWOT Analysis
14. GAP Analysis
The Project Team will conduct an analysis of the gaps between
the current organizational environment and strategic vision for
the WMCAA. The gaps will be identified through activities
conducted during the previous phases of the project. The Project
Team will have an understanding of the current state which will
be compared to industry best practices and the WMCAA
strategic vision. This activity will help the Project Team in
assisting in the process of aligning the core business services
provided through WMCAA current organizational structure.
From that review, the Project Team will document gaps between
the current and future states which will help in developing a
strategic plan and action steps.
Deliverable:
· GAP Analysis
15. Conduct Update Meeting
RNR Consulting will schedule an update meeting with Strategic
Planning Committee and Board of Directors to update
committee on status of project, answer questions, and address
any issues that may be presented.
Deliverable:
· Update Meeting
STRATEGY Plan Development
16. Develop Preliminary Strategic Options
The Project Team will generate preliminary strategic options for
WMCAA. The consulting team will match external
opportunities and threats facing the agency with identified
strengths and weaknesses. We will use brainstorming to create
strategic alternatives that they may not be otherwise considered.
We will consider WMCAA’s strengths that can be used to avoid
threats. In addition, we will identify strategies that will attempt
to overcome weaknesses by taking advantage of opportunities.
Finally, we will develop defensive strategies that will act to
minimize weaknesses and avoid threats. This task will be
greatly beneficial to WMCAA in establishing an efficient and
effective future organizational strategy that focuses on
improving the agency’s impact on the community. The strategic
goals will be realistic, measurable and time bound. We will
define goals to be accomplished within the next one (1) year, as
well as ones to be accomplished within a longer time-period of
three to five (3 - 5) years.
Deliverable:
· Preliminary Strategic Options
16. Develop Key Performance Indicators
RNR Consulting will develop key performance indicators
(KPIs) for each position within the WMCAA. The establishment
of these departmental efficiency and effectiveness measures will
enable WMCAA Strategic Plan Committee and Board of
Directors, to understand if desired performance and service
level results are being achieved, along with identifying the
operational areas where immediate improvements are required,
based on performance data being captured over time. These
goals and metrics will help serve as objective measures of
performance that management can utilize to evaluate the level
of performance of each position within the WMCAA, along with
quality of services provided and the overall responsiveness of
services. In developing the KPIs, the Project Team shall
evaluate current baselines. However, if no baselines presently
exist, RNR Consulting shall assist the WMCAA with the
establishment of performance baselines, and then performance
targets for the future, by using benchmark measures. Each
performance parameter will then have a corresponding baseline,
threshold, and objective. The performance parameters or metrics
will encompass new or enhanced operational capability, reduced
cost, improved institutional knowledge, enhanced performance,
conformance, efficiency, effectiveness, and business process
support.
Deliverable:
· KPI
17. Evaluate Strategic Options with WMCAA
Following the development of strategic options for, the Project
Team will conduct an in-depth evaluation of each option for the
agency and will document potential assumptions and
constraints. The consulting team will analyze the financial and
economic aspects, schedule and staffing impact for each option
on WMCAA’s operations. For each option the Project Team will
consider the risk profile, flexibility to respond to external
conditions, legal considerations, and political ramifications. In
addition, the consulting team will analyze each strategic option
in terms of its impact on the quality of WMCAA’s programs and
customer service. We will gauge how the options will impact
program funding and availability, public knowledge of
programs, response time, and customer satisfaction. As part of
the evaluation, the Project Team will also provide an overview
of what similar types of organizations have done in similar
circumstances, and will report on the results from those
organization’s decisions.
Deliverable:
· Evaluated Strategic Options
18. Develop Final Plan
RNR Consulting will develop a final Strategic Plan these
strategies will serve as a guide for future improvements in
critical business processes, organizational structure, and service
delivery. The Project Team will assign a tiered implementation
schedule for the Strategic Plan based upon the prioritization of
the identified gaps, which will be developed in conjunction with
the WMCAA Strategic Planning Committee and Board of
Directors. The Strategic Plan will categorize the proposed
strategies as Short-term (0-6 months), Medium-term (6 months-
2 years) and Long-term (3 years). The Project Team will work
collaboratively with the WMCAA Strategic Planning Committee
and Board of Directors to ensure that the proposed strategies,
within the Strategic Plan, are specific, measurable, attainable,
realistic, and timely (SMART).
Deliverable:
· Final Report
19. Present Final Plan
RNR Consulting will develop a Final Report following the
validation of the draft version of the Written Strategic Plan by
the WMCAA Strategic Planning Committee and Board of
Directors. The Final Report will identify areas for improvement
(Gap Analysis) and provides recommendations (Strategic Plan)
focused on optimizing both Divisional and Departmental
performance, through the strategic use of People, Process and
Technology, with the end goal of strategically aligning
resources with the mission goals of the WMCAA, to better meet
the growing public service needs of the constituents and
businesses of Wayne County. In addition, the Final Report will
detail the input shared by WMCAA stakeholders (Discovery
Analysis), both internal and external, regarding the existing
environment and current operational state of the WMCAA.
Deliverable:
· Final Report
6. Timeline
7. Fee Schedule
RNR Consulting is pleased to submit this cost proposal respond
to the Request for Proposals (RFP) for “Strategic Plan” issued
by WMCAA. Our proposal price detailed below is RNR
Consulting’s best estimate of the level of effort and team
members to successfully complete this project On-Time and
Within Budget. However, we are very flexible with regard to
further discussions regarding these total costs if WMCAA
wishes to discuss more project requirements and additional
hours, or reduced portions of the project with fewer hours.
ID
Task Name
Duration
Start
Finish
1
Wayne Metropolitan Community Action Agency (WMCCA)
66 days
Mon 3/3/14
Mon 6/2/14
2
Phase I Total
29 days
Mon 3/3/14
Thu 4/10/14
3
Develop / Conduct Kickoff Presentation
1 day
Mon 3/3/14
Mon 3/3/14
4
Review Existing Documentation
5 days
Tue 3/4/14
Mon 3/10/14
5
Develop and Administer Discovery Survey
7 days
Tue 3/11/14
Wed 3/19/14
6
Conduct Focus Groups with Key Stakeholders
4 days
Thu 3/20/14
Tue 3/25/14
7
Conduct Key Informant Interviews
7 days
Wed 3/26/14
Thu 4/3/14
8
Conduct Community Focus Group
5 days
Fri 4/4/14
Thu 4/10/14
9
Phase II total
11 days
Tue 3/18/14
Tue 4/1/14
10
Conduct SWOT Analysis
4 days
Tue 3/18/14
Fri 3/21/14
11
Develop Preliminary Strategic Options
3 days
Mon 3/24/14
Wed 3/26/14
12
Evaluate Strategic Options with WMCAA
1 day
Thu 3/27/14
Thu 3/27/14
13
Conduct Prioritization of Strategic Options
3 days
Fri 3/28/14
Tue 4/1/14
14
Phave III Total
3 days
Wed 4/2/14
Fri 4/4/14
15
Conduct Review Meetings
1 day
Wed 4/2/14
Wed 4/2/14
16
Develop Final Strategic Plan
1 day
Thu 4/3/14
Thu 4/3/14
17
Present Final Strategic Plan
1 day
Fri 4/4/14
Fri 4/4/14
18
Strategic Planning Sessions
41 days
Mon 4/7/14
Mon 6/2/14
19
Strategic Planning Sessions 1
1 day
Mon 4/7/14
Mon 4/7/14
20
Strategic Planning Sessions 2
1 day
Tue 4/8/14
Tue 4/8/14
21
Strategic Planning Sessions 3
1 day
Wed 4/9/14
Wed 4/9/14
22
Strategic Planning Sessions 4
1 day
Mon 4/28/14
Mon 4/28/14
23
Strategic Planning Sessions 5
1 day
Mon 5/5/14
Mon 5/5/14
24
Strategic Planning Sessions 6
1 day
Mon 5/19/14
Mon 5/19/14
25
Strategic Planning Sessions 7
1 day
Mon 6/2/14
Mon 6/2/14
W
T
F
S
S
M
T
W
T
F
S
S
M
T
W
T
F
S
S
M
T
W
T
F
S
S
M
T
W
T
F
S
S
M
T
W
T
F
S
S
M
T
W
T
F
S
S
Mar 16, '14
Mar 23, '14
Mar 30, '14
Apr 6, '14
Apr 13, '14
Apr 20, '14
Apr 27, '14
May 4, '14
IDTask NameDurationStartFinish
1Wayne Metropolitan Community Action Agency (WMCCA)66
daysMon 3/3/14Mon 6/2/14
2Phase I Total29 daysMon 3/3/14Thu 4/10/14
3Develop / Conduct Kickoff Presentation1 dayMon 3/3/14Mon
3/3/14
4Review Existing Documentation5 daysTue 3/4/14Mon 3/10/14
5Develop and Administer Discovery Survey7 daysTue
3/11/14Wed 3/19/14
6Conduct Focus Groups with Key Stakeholders4 daysThu
3/20/14Tue 3/25/14
7Conduct Key Informant Interviews7 daysWed 3/26/14Thu
4/3/14
8Conduct Community Focus Group5 daysFri 4/4/14Thu 4/10/14
9Phase II total11 daysTue 3/18/14Tue 4/1/14
10Conduct SWOT Analysis4 daysTue 3/18/14Fri 3/21/14
11Develop Preliminary Strategic Options 3 daysMon
3/24/14Wed 3/26/14
12Evaluate Strategic Options with WMCAA1 dayThu
3/27/14Thu 3/27/14
13Conduct Prioritization of Strategic Options3 daysFri
3/28/14Tue 4/1/14
14Phave III Total3 daysWed 4/2/14Fri 4/4/14
15Conduct Review Meetings1 dayWed 4/2/14Wed 4/2/14
16Develop Final Strategic Plan1 dayThu 4/3/14Thu 4/3/14
17Present Final Strategic Plan1 dayFri 4/4/14Fri 4/4/14
18Strategic Planning Sessions41 daysMon 4/7/14Mon 6/2/14
19Strategic Planning Sessions 11 dayMon 4/7/14Mon 4/7/14
20Strategic Planning Sessions 21 dayTue 4/8/14Tue 4/8/14
21Strategic Planning Sessions 31 dayWed 4/9/14Wed 4/9/14
22Strategic Planning Sessions 41 dayMon 4/28/14Mon 4/28/14
23Strategic Planning Sessions 51 dayMon 5/5/14Mon 5/5/14
24Strategic Planning Sessions 61 dayMon 5/19/14Mon 5/19/14
25Strategic Planning Sessions 71 dayMon 6/2/14Mon 6/2/14
WTFSSMTWTFSSMTWTFSSMTWTFSSMTWTFSSMTWTFSS
MTWTFSS
Mar 16, '14Mar 23, '14Mar 30, '14Apr 6, '14Apr 13, '14Apr 20,
'14Apr 27, '14May 4, '14
Project ActivityConsultant (EE)PM (TA)Sr. Manager
(DC)Consultant (EE)PM (TA)Sr. Manager (DC)Subtotals
HoursHoursHoursCostCostCostCost
Discovery125.00$ 150.00$ 175.00$
Conduct Kick-Off Presentation8881,000.00$ 1,200.00$
1,400.00$ 3,600.00$
Background Review 402865,000.00$ 4,200.00$
1,050.00$ 10,250.00$
Conduct Key Informant Interviews563227,000.00$
4,800.00$ 350.00$ 12,150.00$
Develop Administer Discovery Survey321684,000.00$
2,400.00$ 1,400.00$ 7,800.00$
Analysis
Conduct Focus Groups with WMCAA Partners
& Key Stakeholderds322444,000.00$ 3,600.00$
700.00$ 8,300.00$
Conduct GAP Analysis242443,000.00$ 3,600.00$
700.00$ 7,300.00$
Conduct SWOT Analysis8821,000.00$ 1,200.00$
350.00$ 2,550.00$
Conduct External Town Hall Meeting241683,000.00$
2,400.00$ 1,400.00$ 6,800.00$
Strategy Development
Develop Preliminary Startegic Options242443,000.00$
3,600.00$ 700.00$ 7,300.00$
Evaluate Strategic Options with WMCAA224250.00$
300.00$ 700.00$ 1,250.00$
Develop Key Performance Indicators8221,000.00$
300.00$ 350.00$ 1,650.00$
Present Final Strategic Plan224250.00$ 300.00$
700.00$ 1,250.00$
Total Hours / Cost2601865632,500.00$ 27,300.00$
8,750.00$ 68,550.00$
Expenses 10%6,855.00$
Total Cost75,405.00$
STRATEGIC BUSINESS PLAN
PROJECT METHODOLOGY
Weekly Strategic Planning Sessions
KEY
Task
Deliverables
Conduct Kick-
Off
Presentation
Develop
Administer
Discovery
Survey
Conduct Key
Informant
Interviews
Analyze Survey
Develop Final
Plan
Develop
Preliminary
Strategic
Options
Discovery AnalysisStrategy Devolpment
Evaluate
Strategic
Options with
WMCAA
Background
Review
WMCAA
Stakeholder
Identification
Conduct Focus
Groups with
WMCAA
Partners and
Key
Stakeholders
Internal Scan
Convene Public
Outreach
Committee
Conduct
External Town
Hall Meetings
External Scan
Conduct Gap
Analysis
Conduct
Update
Meeting
Conduct
Update
Meeting
Conduct SWOT
Analysis
Present Final
Plan
Develop Key
Performance
Indicators
Needs
Public
Engagement
STRATEGIC BUSINESS PLAN
PROJECT METHODOLOGY
Weekly Strategic Planning Sessions
Evaluate Strategic Options with WMCAA
Strategy Devolpment
KEY
Task
Deliverables
Conduct Kick-Off Presentation
Develop Administer Discovery Survey
Background Review
Conduct Key Informant Interviews
Analyze Survey
WMCAA Stakeholder Identification
Develop Final Plan
Develop Preliminary Strategic Options
Conduct Update Meeting
Conduct Update Meeting
Conduct Focus Groups with WMCAA Partners and Key
Stakeholders
Internal Scan
Convene Public Outreach Committee
Present Final Plan
Conduct External Town Hall Meetings
External Scan
Discovery
Analysis
Conduct Gap Analysis
Conduct SWOT Analysis
Develop Key Performance Indicators
Needs
Public Engagement
Strategic Planning Services for the
Wayne Metro Community Action Agency (WMCAA)
1
|
Page
I have Chosen Wayne Metropolitan Community Action Agency
for Assignment
this
must
be
used for the assignment.
Their website is
www.
waynemetro
.org/we
-
can
-
help
I have already prepared a methodology along with
approach
to issues such as: Funding, IT
issues, and public awareness of programs offered. Pleas
e use
approach,
methodology and
pricing for
necessary sections.
Please take my current companies name out of paper
(RNR
Consulting)
.
Please refer t
o guidelines below for main set
up of assignment.
Please no plagiarism or
cut
and paste Turn IT In is used by my school.
The paper should be clear, concise, and focused as is the case
with all business proposals. The
paper should be 6
-
10 pages including references, a
nd follow
APA guidelines for formatting
and documentation
.
Required Number of Sources: At least three academic journal
articles, with a minimum of 10
and no more t
han 15 total credible sources.
(Other credible sources online or print can be
newspaper opinion pieces, professional magazine articles, social
and political magazines like the
The New Yorker and Atlantic, University websites, YouTube
videos, pr
ofessional blogs, CNN and
other online new magazines.)
Using the knowledge and insights that you have gained in the
course, prepare a proposal for
your workplace or other or
ganization you are involved with, such as college, church, or a
club,
that details a current organizational problem or issue and the
solution you propose to eliminate
or minimize the problem. Be specific in what you present. Use
the outline below to guide
the
writing of your Portfolio Project.
•Provide an overview of the problem that you are attempting to
solve.
•List several solutions suggested by research.
•Propose the best solution (and state why it is the best
—
your thesis) to the problem with
academi
c research that supports your proposed solution.
•Supply a time and cost analysis for implementing your
proposed solution.
•List the benefits to the organization and how benefits will be
measured (metrics) in the areas
of time, efficiencies, quality, and/o
r cost savings.
•Articulate theoretical and practical considerations for
implementing your solutions/plans.
Strategic Planning Services for the
Wayne Metro Community Action Agency (WMCAA)
1 | Page
I have Chosen Wayne Metropolitan Community Action Agency
for Assignment this must be
used for the assignment. Their website is
www.waynemetro.org/we-can-help
I have already prepared a methodology along with approach to
issues such as: Funding, IT
issues, and public awareness of programs offered. Please use
approach, methodology and
pricing for necessary sections. Please take my current
companies name out of paper (RNR
Consulting).
Please refer to guidelines below for main setup of assignment.
Please no plagiarism or cut
and paste Turn IT In is used by my school.
The paper should be clear, concise, and focused as is the case
with all business proposals. The
paper should be 6 - 10 pages including references, and follow
APA guidelines for formatting
and documentation.
Required Number of Sources: At least three academic journal
articles, with a minimum of 10
and no more than 15 total credible sources.(Other credible
sources online or print can be
newspaper opinion pieces, professional magazine articles, social
and political magazines like the
The New Yorker and Atlantic, University websites, YouTube
videos, professional blogs, CNN and
other online new magazines.)
Using the knowledge and insights that you have gained in the
course, prepare a proposal for
your workplace or other organization you are involved with,
such as college, church, or a club,
that details a current organizational problem or issue and the
solution you propose to eliminate
or minimize the problem. Be specific in what you present. Use
the outline below to guide the
writing of your Portfolio Project.
•Provide an overview of the problem that you are attempting to
solve.
•List several solutions suggested by research.
•Propose the best solution (and state why it is the best—your
thesis) to the problem with
academic research that supports your proposed solution.
•Supply a time and cost analysis for implementing your
proposed solution.
•List the benefits to the organization and how benefits will be
measured (metrics) in the areas
of time, efficiencies, quality, and/or cost savings.
•Articulate theoretical and practical considerations for
implementing your solutions/plans.

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Critique 1You have great reflection. I could not concur mo.docx

  • 1. Critique 1 You have great reflection. I could not concur more with you on the importance of involving students directly and indirectly in the learning procedure and how it will facilitate teachers to assess the learner performance in their developmental phases. You noted that the teacher should focus on developing the learners’ capacity to perceive and appreciate things from different learning perspectives. I do agree with you, but how can we do that? I would like to know your opinion on this point. Regarding to the memorization strategy of learning, memorization is one of the most difficult way for me to deal with. I could not memorize a lot and I can spend a night to memorize one passage. Till today, I could not find a way that makes me able to memorize more. It is really important that teachers and instructors understand that memorization for some students, like me, is very hard and sometimes impossible to memorize. Critique 2 Meaningful learning occurs when learners are ready, and the materials are appropriate to the learners. If we don' t have any information about the learners, the materials we prepare for the learners might be useless. So I think knowing the readiness of the leaners is very important, and all the learners have different needs, that's why teaching learning strategies is very important. Even the leaners have exposed different learning and cognitive environment, they can choose a strategy we teach , which helps them experience meaningful learning. Critique 3 I really liked your reflection and the way you clearly stated your opinion. I noticed that you didn’t talk about both Bruner’s
  • 2. and Vygotsky’s theories mentioned by Driscoll (2005), in this week’s chapter. I would love to read more about your opinion regarding these two important theories by these two great figures and maybe compare them with the model of Collins and Stevens. Critique 4 “The teacher involve students directly in the learning process because this will help them appreciate their weaknesses” I was wandering if the students involve in the learning process how they will appreciate their weakness? I think no one appreciate hisher weakness all of us could appreciate our hard work but not our weakness. What do you think? You said, “Learning should not be viewed as a class an in-class process alone rather a lifelong process that takes places everywhere” I believe that what we have learned in any educational place should we benefit from it to solve the problems outside of educational place. However, you mentioned, ”The process of meaningful learning is an outcome of interaction of the teaching process, and the way the learner is receiving and processing the information” but do you think also that culture and social play important role to produce meaningful learning process? I have Chosen Wayne Metropolitan Community Action Agency for Assignment this must be used for the assignment. Their website is www.waynemetro.org/we-can-help I have already prepared a methodology along with approach to issues such as: Funding, IT issues, and public awareness of programs offered. Please use approach, methodology and pricing for necessary sections. Please take my current companies name out of paper (RNR Consulting). Please refer to guidelines below for main setup of assignment. Please no plagiarism or cut and paste Turn IT In is used by my school.
  • 3. The paper should be clear, concise, and focused as is the case with all business proposals. The paper should be 6 - 10 pages including references, and follow APA guidelines for formatting and documentation. Required Number of Sources: At least three academic journal articles, with a minimum of 10 and no more than 15 total credible sources.(Other credible sources online or print can be newspaper opinion pieces, professional magazine articles, social and political magazines like the The New Yorker and Atlantic, University websites, YouTube videos, professional blogs, CNN and other online new magazines.) Using the knowledge and insights that you have gained in the course, prepare a proposal for your workplace or other organization you are involved with, such as college, church, or a club, that details a current organizational problem or issue and the solution you propose to eliminate or minimize the problem. Be specific in what you present. Use the outline below to guide the writing of your Portfolio Project. •Provide an overview of the problem that you are attempting to solve. •List several solutions suggested by research. •Propose the best solution (and state why it is the best—your thesis) to the problem with academic research that supports your proposed solution. •Supply a time and cost analysis for implementing your proposed solution. •List the benefits to the organization and how benefits will be measured (metrics) in the areas of time, efficiencies, quality, and/or cost savings. •Articulate theoretical and practical considerations for implementing your solutions/plans. RNR Consulting acknowledges and understands the mission of Wayne Metropolitan Community Action Agency (WMCAA), to
  • 4. empower low-income people and strengthen communities through diverse services, leadership and collaboration since 1971. As the years have passed WMCAA has evolved into a system of diversified programming and funding, taking on the vital responsibility of Wayne County resident’s need for guidance and community support, assisting residents to succeed and thrive. In the past twenty years the agency's budget has grown from $100,000 to over $20 million while realizing the need to keep a low-administrative rate (6%) that allows $.94 of every dollar to be utilized for direct client services. WMCAA’s new Strategic Plan will be a comprehensive document, which the agency will be able to utilize as a road map for achieving its specific goals and objectives of maintaining the WMCCA mission statement. The new strategic plan will revisit and update previous identified issues and strategies such as public awareness of WMCCA within the community, finding new unrestricted funding, and defining WMCAA as a reliable leader in the community. RNR consulting will also develop new tasks and goals that will focus on WMCAA’s current challenges of identifying new opportunities, strategies, and vision while serving the city of Detroit and surrounding cities that are in a state of economic crisis. RNR Consulting realizes that communication between all parties involved in this initiative is very important to the strategic planning process. As a result, we will not only involve key stakeholders in the project from the very beginning of the initiative, but will also keep communication channels with WMCAA open at all times in order to ensure that all parties involved are well-informed of the project’s progress. Our process is a flexible one that we will tailor to the specific needs of the organization which will focus on exploiting the opportunities and strengths of your agency while neutralizing threats and correcting all potential weaknesses that may hinder the agency’ ability to serve the community. One of our guiding principles is collaboration, and we fully expect to work with the WMCAA team, throughout the engagement, to tailor our
  • 5. approach. This will ensure a thorough and comprehensive study, high quality of our recommendations, and the development of a comprehensive strategic plan for the agency for years to come. We will conduct regularly scheduled update meetings throughout the project to ensure that timelines are being met and all activities are conducted on-time and within budget. The methodology diagram figure 5.4 listed below illustrates the steps RNR Consulting Team will perform throughout the project. Activities are depicted in the order in which they will be performed. These activities will generate a variety of deliverables, which will be presented to the specified designees at the conclusion of each action step and at the end of the project in a comprehensive final report. 5.2 Project Approach Appreciative Inquiry (AI) is a positive organizational development and change strategy, which comes from the Weatherhead School of Management at Case Western Reserve University. AI utilizes positive-based questioning to prompt participants to envision the future based upon the positive aspects of the present state. The AI Framework, as shown in Figure 5.2, includes the following phases:Discovery, Dream, Design, and Destiny. 1. DISCOVER: Identify what is working well (Current State). 2. DREAM: Envision what will work well in the future (Wish List). 3. DESIGN: Plan and prioritize what would work well (Action Plan). 4. DESTINY: Implement the proposed design (Implementation). Figure 5.2 – AI Framework In the context of the Written Strategic Plan Project, AI will encourage collective participation and insight from Divisional stakeholders from across the Department, regarding their vision of what is possible. RNR Consulting will utilize this tool in the
  • 6. facilitation of both Key Informant Interviews and focus groups. For the Strategic Plan Project at the WMCCA, RNR Consulting proposes to conduct thirteen (13) Activities, across three (3) Phases. A detailed description of each of these proposed project activities is provided in the following section, 5.4 –Project Methodology. 5.3 Strategic Project Tools RNR Consulting will utilize Strategic Project Tools throughout the course of the Written Strategic Plan Project within the WMCAA. Specifically, the following tools will be utilized by the Project Team: · Survey Design, Administration & Analysis Survey Design, Administration and Analysis involves the design and administration of surveys in a web-based format (e.g. – Survey Monkey), where WMCAA stakeholders have the ability to candidly share their sentiments with regard to the Department and it respective Divisions in an anonymous manner without fear of retribution. RNR Consulting will strategically utilize this tool in the facilitation of a Discovery Survey, during Phase 1 – Discovery. 5.4 Project Methodology RNR Consulting fully expects to work with WMCAA’s Stratrgic Planning Committee, including the Board of Directors, in conjunction with key personnel, during the initial week of the engagement to tailor our multi-phased project methodology, as shown in Figure 5.4, to ensure that it is thorough, comprehensive, and practical, while at the same time satisfying all RFP objectives for the facilitation of the Strategic Plan Process. In order to enhance the quality of our deliverables and strategic recommendations, the Project Team will work collaboratively with WMCAA, throughout the course of the three (3) phases [Discovery, Analysis and Strategy] of the Written Strategic Plan Project.
  • 7. Figure5.4 – Project Methodology Strategic Planning Services for the Wayne Metro Community Action Agency (WMCAA) 1 | Page Discovery 1. Develop/Conduct Kick-Off Presentation RNR Consulting will facilitate a kick-off meeting with the WMCAA Strategic Planning Committee and Board of Directors from the WMCAA to formally commence the project. RNR Consulting Project Team will be introduced; the roles and responsibilities of everyone involved within this initiative will be determined in order to ensure shared project expectations. This meeting will also provide the attending members of the WMCAA the opportunity to ask clarification questions. During the kick-off meeting, RNR Consulting will present a detailed work plan to the WMCAA’s Strategic Planning Committee and Board of Directors, including specifications related to deliverables and milestones, for their input and final approval. This detailed work plan will illustrate project tasks and dependencies, in addition to timeframes for each task and will act as a guide towards project milestones leading to ultimate project success. Deliverable: · Kickoff Presentation 2. Background Review RNR Consulting will conduct a review of existing
  • 8. documentation for all of the operational departments of the WMCAA, along with other critical organizational documents and materials that will help RNR Consulting to gain an understanding of the existing environment and current state of operations. RNR Consulting will conduct a review of WMCAA’s existing documentation, including (but not limited to): · 2010 Three Year Strategic Plan · Current Department Assessments · Financial Reports · Mission, Vision, Goals and Objectives · Policies and Existing Standard Operating Procedures (SOP’s) Deliverable: · Review Existing Documentation · KPI’s (Key Performance Indicators) · Job Descriptions · Organizational Charts 3. WMCAA Stakeholder Identification RNR Consulting will coordinate a stakeholder identification session with the Strategic Planning Committee to identify key WMCAA members and partners for the internal and external interviewing process. From this process a complete list of Board of Directors, Staff, Executives, and Partners will be identified for future activities. Deliverable: · Identify Stakeholders 4. Conduct Key Informant Interviews RNR Consulting will conduct a series of in-person interviews with the WMCAA’s Strategic Planning Committee, Board of Directors, and selected key personnel from the various
  • 9. Divisions. The Project team anticipates conducting interviews with key stakeholders from the WMCAA. For the Interviews, the Project Team will develop an Interview Questionnaire, as shown in Figure 6.6, which will focus on the strengths, weaknesses and opportunities for improving the WMCAA. These interviews will allow the Project Team to gain a deeper insight into the stakeholders’ views and opinions about the desired future state of the WMCAA. Responses from the interviews will be aggregated, in conjunction with the Discovery Survey data, in the form of a brief Discovery Analysis deliverable, which will be developed during Phase 2. The Project Team will then utilize the Discovery Analysis to inform the Gap Analysis, which will be conducted during Phase 2 – Analysis. Deliverable: · Key Informant Interviews 5. Develop and Administer Discovery Survey RNR Consulting will develop and administer a Discovery Survey, as shown in Figure 5.5, to stakeholders across the WMCAA. The survey will touch topical areas in the likeness of the Interview Questionnaire which will be utilized in the subsequent Key Informant Interviews activity with Strategic Planning Committee and Board of Directors. However, the Discovery Survey will enable the Project Team to gather data from WMCAA staff and external stakeholders. This survey will be web-based which will promote the sharing of candid feedback in an anonymous fashion. The survey will serve as a tool for collecting information on strengths and weaknesses of WMCAA, mission, vision, goals, objectives, opportunities for improvement, and culture. The responses, both qualitative and quantitative, will be aggregated and analyzed by the Project Team, during Phase 2, and presented to the WMCAA’s Strategic Planning Committee and Board of Directors, in the form of a brief Discovery Analysis deliverable.
  • 10. Deliverable: · Discovery Survey Figure 5.5 – Sample Discovery Survey 6. Conduct Update Meeting RNR Consulting will schedule an update meeting with Strategic Planning Committee and Board of Directors to update committee on status of project, answer questions, and address any issues that may be presented. Deliverable: · Update Meeting ANALYSIS 7. Analyze Survey Analyze survey and develop a report that identifies common themes, issues, and concerns from survey participants. This information will be developed and presented back to the Board of Directors, Executives, and Strategic Planning Committee. Deliverable: · Report of Findings 8. Conduct Focus Groups with WMCAA Partners and Key Stakeholders RNR Consulting will conduct town hall focus groups with WMCAA Partners and key stakeholders. A complete list of individuals who will participate in the internal focus group sessions will be determined with the assistance of the Strategic Planning Committee. The consulting team anticipates having eight (8) focus group sessions with twenty (20) members
  • 11. participating in each. Each session is expected to last two (2) hours. Participants will be recommended by WMCAA Strategic Planning Committee based on knowledge and expertise that is appropriate for clarification of the present state and future plan, as well as the identification and discussion of internal strengths and weaknesses. The discussion will be structured based on the functional group expertize, and the moderator will encourage the free flow of ideas. The consulting team will have carefully crafted a list of topics and potential questions, before the start of each focus group. Some of the questions will serve to initiate open-ended discussions. We believe that the focus groups with WMCAA Partners and Key Stakeholders will help us identify the agency’s strategic priorities from an internal perspective and will shape the direction of the organization. In order to supplement discussion throughout the focus groups the Project Team will utilize a personal response system (clickers) in order to obtain real-time feedback from focus group participants. The utilization of clickers is optional and will be utilized if so determined by WMCAA. Deliverable: · Input from Key Stakeholders 9. Internal Scan RNR Consulting will evaluate WMCAA existing plans and documents along with analyzing internal strengths and weaknesses of existing program offerings and partnerships. 10. Convene Public Outreach Committee The consulting team will suggest that WMCAA advertises these meetings at least one month in advance on their website along with the Project Team Developing an agenda and marketing tools such as flyers and brochures. The Project Team will work with the WMCAA to design a flyer, as shown Figure 5.7, promoting the WMCAA Focus Group, and will coordinate the registration of all interested citizens. Responses from the Focus WMCAA Group will be aggregated, and detailed in the
  • 12. Discovery Analysis deliverable. The Project Team will utilize public comment cards, provided to each participant at the door, in order to obtain WMCAA public outreach participants feedback. Such an endeavor with WMCAA’s members will help the consulting team identify the agency’s strategic priorities from a customer perspective and shape the direction of the organization. Community engagement will enable WMCAA to include the views of the community in the agency’s planning efforts, and to identify, understand and develop strategies to address and respond to the community’s current and future needs. Figure 5.7 11. Conduct External Town Hall Meetings RNR Consulting will conduct a single town hall session Community Focus Group, which will be an open forum for program recipients of the WMCAA community to share their sentiments about the current state of the services which are being provided by the WMCAA, along with their suggestions and aspirations for future improvements within the WMCAA. In order to involve WMCAA program members in the strategic planning initiative, the Project Team will conduct a community outreach meetings with WMCAA’s program recipients. The Project Team will hold town hall style meetings with eight (8) groups of fifteen (15). 12. External Scan RNR Consulting will conduct an evaluation of WMCAA’s strategic position in order to identify any opportunities and threats for the agency, as related to factors within its external
  • 13. environment. The consulting team will assess the forces outside of the agency that affect its ability to serve the community. 13. Conduct SWOT Analysis The Project Team will develop a SWOT Analysis to examine WMCAA’s internal and external environment. SWOT is a Strategic Planning tool, often used to evaluate agencies’ Strengths, Weaknesses, Opportunities, and Threats. This activity has proven invaluable for identifying strategic resources available to an organization and the constraints within which it has to operate. Based on activities conducted thus far the Project Team will document WMCAA’s strengths, weaknesses (internal environment), opportunities, and threats (external environment). This activity will be conducted in close collaboration with WMCAA project sponsors and will draw upon interview, questionnaire and document review findings, as well as other critical analyses conducted to provide a picture of the agency’s strategic position, as well as future direction and needs. Deliverable: · SWOT Analysis 14. GAP Analysis The Project Team will conduct an analysis of the gaps between the current organizational environment and strategic vision for the WMCAA. The gaps will be identified through activities conducted during the previous phases of the project. The Project Team will have an understanding of the current state which will be compared to industry best practices and the WMCAA strategic vision. This activity will help the Project Team in assisting in the process of aligning the core business services provided through WMCAA current organizational structure. From that review, the Project Team will document gaps between the current and future states which will help in developing a strategic plan and action steps. Deliverable:
  • 14. · GAP Analysis 15. Conduct Update Meeting RNR Consulting will schedule an update meeting with Strategic Planning Committee and Board of Directors to update committee on status of project, answer questions, and address any issues that may be presented. Deliverable: · Update Meeting STRATEGY Plan Development 16. Develop Preliminary Strategic Options The Project Team will generate preliminary strategic options for WMCAA. The consulting team will match external opportunities and threats facing the agency with identified strengths and weaknesses. We will use brainstorming to create strategic alternatives that they may not be otherwise considered. We will consider WMCAA’s strengths that can be used to avoid threats. In addition, we will identify strategies that will attempt to overcome weaknesses by taking advantage of opportunities. Finally, we will develop defensive strategies that will act to minimize weaknesses and avoid threats. This task will be greatly beneficial to WMCAA in establishing an efficient and effective future organizational strategy that focuses on improving the agency’s impact on the community. The strategic goals will be realistic, measurable and time bound. We will define goals to be accomplished within the next one (1) year, as well as ones to be accomplished within a longer time-period of three to five (3 - 5) years. Deliverable: · Preliminary Strategic Options 16. Develop Key Performance Indicators RNR Consulting will develop key performance indicators
  • 15. (KPIs) for each position within the WMCAA. The establishment of these departmental efficiency and effectiveness measures will enable WMCAA Strategic Plan Committee and Board of Directors, to understand if desired performance and service level results are being achieved, along with identifying the operational areas where immediate improvements are required, based on performance data being captured over time. These goals and metrics will help serve as objective measures of performance that management can utilize to evaluate the level of performance of each position within the WMCAA, along with quality of services provided and the overall responsiveness of services. In developing the KPIs, the Project Team shall evaluate current baselines. However, if no baselines presently exist, RNR Consulting shall assist the WMCAA with the establishment of performance baselines, and then performance targets for the future, by using benchmark measures. Each performance parameter will then have a corresponding baseline, threshold, and objective. The performance parameters or metrics will encompass new or enhanced operational capability, reduced cost, improved institutional knowledge, enhanced performance, conformance, efficiency, effectiveness, and business process support. Deliverable: · KPI 17. Evaluate Strategic Options with WMCAA Following the development of strategic options for, the Project Team will conduct an in-depth evaluation of each option for the agency and will document potential assumptions and constraints. The consulting team will analyze the financial and economic aspects, schedule and staffing impact for each option on WMCAA’s operations. For each option the Project Team will consider the risk profile, flexibility to respond to external conditions, legal considerations, and political ramifications. In addition, the consulting team will analyze each strategic option in terms of its impact on the quality of WMCAA’s programs and
  • 16. customer service. We will gauge how the options will impact program funding and availability, public knowledge of programs, response time, and customer satisfaction. As part of the evaluation, the Project Team will also provide an overview of what similar types of organizations have done in similar circumstances, and will report on the results from those organization’s decisions. Deliverable: · Evaluated Strategic Options 18. Develop Final Plan RNR Consulting will develop a final Strategic Plan these strategies will serve as a guide for future improvements in critical business processes, organizational structure, and service delivery. The Project Team will assign a tiered implementation schedule for the Strategic Plan based upon the prioritization of the identified gaps, which will be developed in conjunction with the WMCAA Strategic Planning Committee and Board of Directors. The Strategic Plan will categorize the proposed strategies as Short-term (0-6 months), Medium-term (6 months- 2 years) and Long-term (3 years). The Project Team will work collaboratively with the WMCAA Strategic Planning Committee and Board of Directors to ensure that the proposed strategies, within the Strategic Plan, are specific, measurable, attainable, realistic, and timely (SMART). Deliverable: · Final Report 19. Present Final Plan RNR Consulting will develop a Final Report following the validation of the draft version of the Written Strategic Plan by the WMCAA Strategic Planning Committee and Board of Directors. The Final Report will identify areas for improvement (Gap Analysis) and provides recommendations (Strategic Plan)
  • 17. focused on optimizing both Divisional and Departmental performance, through the strategic use of People, Process and Technology, with the end goal of strategically aligning resources with the mission goals of the WMCAA, to better meet the growing public service needs of the constituents and businesses of Wayne County. In addition, the Final Report will detail the input shared by WMCAA stakeholders (Discovery Analysis), both internal and external, regarding the existing environment and current operational state of the WMCAA. Deliverable: · Final Report 6. Timeline 7. Fee Schedule RNR Consulting is pleased to submit this cost proposal respond to the Request for Proposals (RFP) for “Strategic Plan” issued by WMCAA. Our proposal price detailed below is RNR Consulting’s best estimate of the level of effort and team members to successfully complete this project On-Time and Within Budget. However, we are very flexible with regard to further discussions regarding these total costs if WMCAA wishes to discuss more project requirements and additional
  • 18. hours, or reduced portions of the project with fewer hours. ID Task Name Duration Start Finish 1 Wayne Metropolitan Community Action Agency (WMCCA) 66 days Mon 3/3/14 Mon 6/2/14 2 Phase I Total 29 days Mon 3/3/14 Thu 4/10/14 3 Develop / Conduct Kickoff Presentation 1 day Mon 3/3/14 Mon 3/3/14 4 Review Existing Documentation 5 days Tue 3/4/14 Mon 3/10/14 5 Develop and Administer Discovery Survey 7 days
  • 19. Tue 3/11/14 Wed 3/19/14 6 Conduct Focus Groups with Key Stakeholders 4 days Thu 3/20/14 Tue 3/25/14 7 Conduct Key Informant Interviews 7 days Wed 3/26/14 Thu 4/3/14 8 Conduct Community Focus Group 5 days Fri 4/4/14 Thu 4/10/14 9 Phase II total 11 days Tue 3/18/14 Tue 4/1/14 10 Conduct SWOT Analysis 4 days Tue 3/18/14 Fri 3/21/14 11 Develop Preliminary Strategic Options 3 days Mon 3/24/14 Wed 3/26/14 12 Evaluate Strategic Options with WMCAA 1 day Thu 3/27/14
  • 20. Thu 3/27/14 13 Conduct Prioritization of Strategic Options 3 days Fri 3/28/14 Tue 4/1/14 14 Phave III Total 3 days Wed 4/2/14 Fri 4/4/14 15 Conduct Review Meetings 1 day Wed 4/2/14 Wed 4/2/14 16 Develop Final Strategic Plan 1 day Thu 4/3/14 Thu 4/3/14 17 Present Final Strategic Plan 1 day Fri 4/4/14 Fri 4/4/14 18 Strategic Planning Sessions 41 days Mon 4/7/14 Mon 6/2/14 19 Strategic Planning Sessions 1 1 day Mon 4/7/14 Mon 4/7/14
  • 21. 20 Strategic Planning Sessions 2 1 day Tue 4/8/14 Tue 4/8/14 21 Strategic Planning Sessions 3 1 day Wed 4/9/14 Wed 4/9/14 22 Strategic Planning Sessions 4 1 day Mon 4/28/14 Mon 4/28/14 23 Strategic Planning Sessions 5 1 day Mon 5/5/14 Mon 5/5/14 24 Strategic Planning Sessions 6 1 day Mon 5/19/14 Mon 5/19/14 25 Strategic Planning Sessions 7 1 day Mon 6/2/14 Mon 6/2/14 W T F S S M
  • 23. W T F S S Mar 16, '14 Mar 23, '14 Mar 30, '14 Apr 6, '14 Apr 13, '14 Apr 20, '14 Apr 27, '14 May 4, '14 IDTask NameDurationStartFinish 1Wayne Metropolitan Community Action Agency (WMCCA)66 daysMon 3/3/14Mon 6/2/14 2Phase I Total29 daysMon 3/3/14Thu 4/10/14 3Develop / Conduct Kickoff Presentation1 dayMon 3/3/14Mon 3/3/14 4Review Existing Documentation5 daysTue 3/4/14Mon 3/10/14 5Develop and Administer Discovery Survey7 daysTue 3/11/14Wed 3/19/14 6Conduct Focus Groups with Key Stakeholders4 daysThu 3/20/14Tue 3/25/14 7Conduct Key Informant Interviews7 daysWed 3/26/14Thu 4/3/14 8Conduct Community Focus Group5 daysFri 4/4/14Thu 4/10/14 9Phase II total11 daysTue 3/18/14Tue 4/1/14 10Conduct SWOT Analysis4 daysTue 3/18/14Fri 3/21/14 11Develop Preliminary Strategic Options 3 daysMon 3/24/14Wed 3/26/14 12Evaluate Strategic Options with WMCAA1 dayThu 3/27/14Thu 3/27/14 13Conduct Prioritization of Strategic Options3 daysFri 3/28/14Tue 4/1/14 14Phave III Total3 daysWed 4/2/14Fri 4/4/14
  • 24. 15Conduct Review Meetings1 dayWed 4/2/14Wed 4/2/14 16Develop Final Strategic Plan1 dayThu 4/3/14Thu 4/3/14 17Present Final Strategic Plan1 dayFri 4/4/14Fri 4/4/14 18Strategic Planning Sessions41 daysMon 4/7/14Mon 6/2/14 19Strategic Planning Sessions 11 dayMon 4/7/14Mon 4/7/14 20Strategic Planning Sessions 21 dayTue 4/8/14Tue 4/8/14 21Strategic Planning Sessions 31 dayWed 4/9/14Wed 4/9/14 22Strategic Planning Sessions 41 dayMon 4/28/14Mon 4/28/14 23Strategic Planning Sessions 51 dayMon 5/5/14Mon 5/5/14 24Strategic Planning Sessions 61 dayMon 5/19/14Mon 5/19/14 25Strategic Planning Sessions 71 dayMon 6/2/14Mon 6/2/14 WTFSSMTWTFSSMTWTFSSMTWTFSSMTWTFSSMTWTFSS MTWTFSS Mar 16, '14Mar 23, '14Mar 30, '14Apr 6, '14Apr 13, '14Apr 20, '14Apr 27, '14May 4, '14 Project ActivityConsultant (EE)PM (TA)Sr. Manager (DC)Consultant (EE)PM (TA)Sr. Manager (DC)Subtotals HoursHoursHoursCostCostCostCost Discovery125.00$ 150.00$ 175.00$ Conduct Kick-Off Presentation8881,000.00$ 1,200.00$ 1,400.00$ 3,600.00$ Background Review 402865,000.00$ 4,200.00$ 1,050.00$ 10,250.00$ Conduct Key Informant Interviews563227,000.00$ 4,800.00$ 350.00$ 12,150.00$ Develop Administer Discovery Survey321684,000.00$ 2,400.00$ 1,400.00$ 7,800.00$ Analysis Conduct Focus Groups with WMCAA Partners & Key Stakeholderds322444,000.00$ 3,600.00$ 700.00$ 8,300.00$ Conduct GAP Analysis242443,000.00$ 3,600.00$ 700.00$ 7,300.00$ Conduct SWOT Analysis8821,000.00$ 1,200.00$ 350.00$ 2,550.00$ Conduct External Town Hall Meeting241683,000.00$
  • 25. 2,400.00$ 1,400.00$ 6,800.00$ Strategy Development Develop Preliminary Startegic Options242443,000.00$ 3,600.00$ 700.00$ 7,300.00$ Evaluate Strategic Options with WMCAA224250.00$ 300.00$ 700.00$ 1,250.00$ Develop Key Performance Indicators8221,000.00$ 300.00$ 350.00$ 1,650.00$ Present Final Strategic Plan224250.00$ 300.00$ 700.00$ 1,250.00$ Total Hours / Cost2601865632,500.00$ 27,300.00$ 8,750.00$ 68,550.00$ Expenses 10%6,855.00$ Total Cost75,405.00$ STRATEGIC BUSINESS PLAN PROJECT METHODOLOGY Weekly Strategic Planning Sessions KEY Task Deliverables Conduct Kick- Off Presentation Develop Administer Discovery Survey Conduct Key Informant Interviews Analyze Survey Develop Final Plan Develop Preliminary Strategic
  • 26. Options Discovery AnalysisStrategy Devolpment Evaluate Strategic Options with WMCAA Background Review WMCAA Stakeholder Identification Conduct Focus Groups with WMCAA Partners and Key Stakeholders Internal Scan Convene Public Outreach Committee Conduct External Town Hall Meetings External Scan Conduct Gap Analysis Conduct Update Meeting Conduct Update Meeting Conduct SWOT Analysis Present Final
  • 27. Plan Develop Key Performance Indicators Needs Public Engagement STRATEGIC BUSINESS PLAN PROJECT METHODOLOGY Weekly Strategic Planning Sessions Evaluate Strategic Options with WMCAA Strategy Devolpment KEY Task Deliverables Conduct Kick-Off Presentation
  • 28. Develop Administer Discovery Survey Background Review Conduct Key Informant Interviews Analyze Survey WMCAA Stakeholder Identification Develop Final Plan Develop Preliminary Strategic Options Conduct Update Meeting Conduct Update Meeting Conduct Focus Groups with WMCAA Partners and Key Stakeholders Internal Scan Convene Public Outreach Committee Present Final Plan Conduct External Town Hall Meetings External Scan Discovery Analysis
  • 29. Conduct Gap Analysis Conduct SWOT Analysis Develop Key Performance Indicators Needs Public Engagement Strategic Planning Services for the Wayne Metro Community Action Agency (WMCAA) 1 | Page I have Chosen Wayne Metropolitan Community Action Agency for Assignment this must be used for the assignment. Their website is www.
  • 30. waynemetro .org/we - can - help I have already prepared a methodology along with approach to issues such as: Funding, IT issues, and public awareness of programs offered. Pleas e use approach, methodology and pricing for necessary sections. Please take my current companies name out of paper (RNR Consulting) . Please refer t o guidelines below for main set up of assignment. Please no plagiarism or cut and paste Turn IT In is used by my school. The paper should be clear, concise, and focused as is the case with all business proposals. The paper should be 6 - 10 pages including references, a
  • 31. nd follow APA guidelines for formatting and documentation . Required Number of Sources: At least three academic journal articles, with a minimum of 10 and no more t han 15 total credible sources. (Other credible sources online or print can be newspaper opinion pieces, professional magazine articles, social and political magazines like the The New Yorker and Atlantic, University websites, YouTube videos, pr ofessional blogs, CNN and other online new magazines.) Using the knowledge and insights that you have gained in the course, prepare a proposal for your workplace or other or ganization you are involved with, such as college, church, or a club, that details a current organizational problem or issue and the solution you propose to eliminate or minimize the problem. Be specific in what you present. Use the outline below to guide the writing of your Portfolio Project. •Provide an overview of the problem that you are attempting to solve. •List several solutions suggested by research.
  • 32. •Propose the best solution (and state why it is the best — your thesis) to the problem with academi c research that supports your proposed solution. •Supply a time and cost analysis for implementing your proposed solution. •List the benefits to the organization and how benefits will be measured (metrics) in the areas of time, efficiencies, quality, and/o r cost savings. •Articulate theoretical and practical considerations for implementing your solutions/plans. Strategic Planning Services for the Wayne Metro Community Action Agency (WMCAA) 1 | Page I have Chosen Wayne Metropolitan Community Action Agency for Assignment this must be used for the assignment. Their website is www.waynemetro.org/we-can-help I have already prepared a methodology along with approach to issues such as: Funding, IT issues, and public awareness of programs offered. Please use approach, methodology and pricing for necessary sections. Please take my current companies name out of paper (RNR Consulting). Please refer to guidelines below for main setup of assignment. Please no plagiarism or cut
  • 33. and paste Turn IT In is used by my school. The paper should be clear, concise, and focused as is the case with all business proposals. The paper should be 6 - 10 pages including references, and follow APA guidelines for formatting and documentation. Required Number of Sources: At least three academic journal articles, with a minimum of 10 and no more than 15 total credible sources.(Other credible sources online or print can be newspaper opinion pieces, professional magazine articles, social and political magazines like the The New Yorker and Atlantic, University websites, YouTube videos, professional blogs, CNN and other online new magazines.) Using the knowledge and insights that you have gained in the course, prepare a proposal for your workplace or other organization you are involved with, such as college, church, or a club, that details a current organizational problem or issue and the solution you propose to eliminate or minimize the problem. Be specific in what you present. Use the outline below to guide the writing of your Portfolio Project. •Provide an overview of the problem that you are attempting to solve. •List several solutions suggested by research. •Propose the best solution (and state why it is the best—your thesis) to the problem with academic research that supports your proposed solution. •Supply a time and cost analysis for implementing your proposed solution. •List the benefits to the organization and how benefits will be measured (metrics) in the areas of time, efficiencies, quality, and/or cost savings.
  • 34. •Articulate theoretical and practical considerations for implementing your solutions/plans.