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Design of everyday things ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide deck by Saul Greenberg.  Permission is granted to use this for non-commercial purposes as long as general credit to Saul Greenberg is clearly maintained.  Warning: some material in this deck is used from other sources without permission. Credit to the original source is given if it is known.
Perceived Affordance ,[object Object],Many concepts in this section are adapted from Don Norman’s book: The Design of Everyday Things  chairs are for sitting table for placing things on knobs are for turning buttons are for pressing slots are for inserting handles are for turning computer for… switch for toggling
Perceived Affordances ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],In-depth discussion available at www.jnd.org/dn.mss/affordances-and-design.html
Perceived Affordances Handles for lifting ,[object Object],Knobs for turning Surface for placing transparencies
Perceived Affordance Problems Handles for lifting bends frame, focus distorted ,[object Object],Surface for placing transparencies which way is up? Knobs for turning focus or image position? w hat about this?
Perceived Affordances ,[object Object],[object Object],[object Object],[object Object],[object Object]
Perceived Affordances sliders for sliding dials for turning music console for controlling music
Perceived Affordance Problems are these buttons? is this equalizer control a toggle or button?  button for pressing,  but action unknown
Perceived Affordance Problems A button is for pressing, but what does it do? Is this a graphic or a control? text is for editing, but it doesn’t do it. Visual affordances for window controls are missing! IBM Real Phone
Perceived Affordance Problems IBM Real Phone
Perceived Affordance Problems ,[object Object],[object Object],[object Object],AudioRack 32, a multimedia applicaiton
Visible Constraints ,[object Object],[object Object],Push or pull? Which side? Can only push, side to push clearly visible
Which side do you use for cutting? Photograph courtesy of www.baddesigns.com
Visible constraints: Entering a Date ,[object Object],[object Object],Controls constructed in Visual Basic
 
 
 
Mapping ,[object Object],[object Object],[object Object],[object Object],back right front left back left front right 24 possibilities, requires:  -visible labels + memory arbitrary back front front back 2 possibilities per side  =4 total possibilities paired full mapping
Mapping ,[object Object],[object Object]
Mapping ,[object Object],[object Object],steering wheel- turn left, car turns left scroll bar – scroll down viewport goes down
Mapping ,[object Object],Only controls that can operate on a picture are fully visible Selected picture Others are grayed out
Mapping ,[object Object],Depressed button indicates current mapped item Cursor re-enforces selection of current item Microsoft Paint
Mapping Problems Photograph courtesy of www.baddesigns.com Quick, open the top drawer Move cabinet Mapping: suggests it   should open the drawer but doesn’t Affordance:  handle is for pulling
Mapping Problems Photograph courtesy of www.baddesigns.com Mapping ambiguous Where do you plug in the mouse?
Causality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Causality Problems ,[object Object],[object Object],[object Object],LViewPro
Transfer Effects ,[object Object],[object Object],[object Object]
 
Transfer Effect Problems Photograph courtesy of www.baddesigns.com A Restaurant in Santa Barbara
Transfer Effect Problems ,[object Object],[object Object],[object Object]
Idioms and Population Stereotypes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Idioms and Population Stereotypes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Images from www.atarimagazines.com/v5n11/dvorakkeyboard.html
Cultural associations ,[object Object],[object Object]
Cultural associations ,[object Object],Apple MacPaint and Microsoft Paint
Conceptual model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Donald Norman Design of Everyday Things, Basic Books
Donald Norman Design of Everyday Things, Basic Books
Good example: Scissors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Bad example: Digital watch ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Designing a good conceptual model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Who do you design for?
Who do you design for?
Who do you design for?  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mean and 50th percentile
Proverbs on individual differences ,[object Object],[object Object],[object Object]
Who do you design for? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],most shrink- wrapped systems most kiosk + internet systems custom software
Why design is hard ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why design is hard ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why design is hard ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Human factors in computing systems ,[object Object],[object Object],[object Object],[object Object]
What you now know ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],User and task descriptions Goals: Methods: Products: Brainstorm designs Task centered system design Participatory design User-centered design Evaluate tasks Psychology of everyday  things User involvement Representation & metaphors low fidelity prototyping methods Throw-away paper prototypes Participatory interaction Task scenario walk- through Refined designs Graphical screen design Interface guidelines Style  guides high fidelity prototyping methods Testable prototypes Usability testing Heuristic evaluation Completed designs Alpha/beta systems  or  complete specification Field testing Interface Design and Usability Engineering

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