The Queue Management System helps you to reduce your costs, increase your profit and improve your Customer Services efficiency. www.onlinet.eu

1. & Benefits Profit generatedbythe Queue Management System

2. WHAT WE DO? we change queues 02

3. INTRODUCTION Banking & Finance 03

6. reduced stress level

10. turns Customer Services into a Point of SalesQueue & Customer Management in 1 the process 1 PRE-REGISTRATION 2 SERVICE SELECTION 3 WAITING 4 ADMINISTRATION/SALES 5 FEED-BACK 6 STATISTICS 05

12. less time spent in branch

14. increased productivity

15. reduced stress level

16. professional image

19. increased confidentiality

20. multi-language usage

24. professional image

25. reduced complaints

26. reduced staff costsBenefits 07

29. relaxed environment

36. increased productivity

38. better staff productivity

42. reduced frustration

43. reduced stress level

44. increased satisfaction

45. increased productivity

46. increased efficiency

47. increased loyalty

49. better sales rate

53. increased motivation

55. better trainings

58. reduced fluctuation

60. branch, region improvements Benefits 11

61. RETURN ON INVESTMENT 12 The figures are estimates based on our international expertise in operation and consulting.

62. RETURN ON INVESTMENT 13 The figures are estimates based on our international expertise in operation and consulting.

63. COST REDUCTION Operationalcostdecreasebyupto18% Staffrelatedcostsdecreasebyupto 20% Workingtimerelatedcostsdecreasebyupto 18% Losscausedbycustomerwalk-awaydecreasebyupto 38% Losscausedbystaffmistakes/errorsdecreasebyupto 65% Marketing costsdecreasebyupto 30% Trainingcostdecreasebyupto 45% 14 The figures are estimates based on our international expertise in operation and consulting.

64. INCOME INCREASE Direct sales increasebyupto 28% Cross-salesincreasebyupto15% 15 The figures are estimates based on our international expertise in operation and consulting.

65. WHY THE ONLINET SOLUTION ? NO MORE QUEUE NO MORE INFORMATION LOST NO MORE WRONG DECISIONS MORESATISFIED CLIENTS MOREACCURATE STRATEGY MOREPROFIT 16

66. ABOUT US ONLINET Group in a nutshell ONLINET Group is a European leader in developing, manufacturing Queue & Customer Management Systems andDigital Signage solutions. With branches in 7 countries and resellers on 3 continents we provide solutions in theFinancial, Telecommunication, Retail, Healthcare, Education, Transport and Public sectors. Awarded by Deloitte in 3 consecutive years, as one of the fastest growing technology company in the Europe-Middle East-Africa and Central Europe regions, ONLINET through it’s systems manages around 500,000 customersdaily in more than 1,200 Customer Services. 17

67. INFORMATION IN A TOUCH ThankYOU! LaszloPenzes+44 796 8489261 laszlo.penzes@onlinet.co.uk www.onlinet.eu