The document outlines the benefits of a queue management system for banking and finance, highlighting improved customer service, reduced waiting times, and increased staff productivity. It details the processes involved, including pre-registration, service selection, and feedback, and emphasizes financial benefits such as cost reductions and increased sales. The Onlinet Group, a leader in developing these systems, aims to enhance customer and staff satisfaction across various sectors.

1. &BenefitsProfitgeneratedbytheQueue Management System

2. WHAT WE DO?we change queues02

3. INTRODUCTIONBanking & Finance03

4. INTRODUCTIONthe challengecustomersmanagementstaff reduced waiting times

5. comfortable waiting environment waiting time spent usefully fast administration

6. reduced stress level

7. reduced number of mistakes and errors increased motivation

8. increased acknowledgement increased sales and cross-sales increased customer loyalty increased staff productivity more accurate strategy04

9. MORE THAN JUST A QUEUE BUSTER2the solution improves the Customer Services

10. turns Customer Services into a Point of SalesQueue &CustomerManagementin1the process1PRE-REGISTRATION2SERVICE SELECTION3WAITING4ADMINISTRATION/SALES5FEED-BACK6STATISTICS05

11. THE PROCESS1PRE-REGISTRATIONcustomersmanagementstaff reduced waiting times

12. less time spent in branch

13. better time schedule online or text message confirmation better time management

14. increased productivity

15. reduced stress level

16. professional image

17. increased customer loyalty increased staff productivity better customer profileBenefits06

18. THE PROCESS2SERVICE SELECTIONcustomersmanagementstaff increased privacy