Digital signage can enhance banking experiences by providing information and entertainment, which helps reduce perceived wait times. Customers enter a virtual queue via a kiosk, promoting fairness in service while minimizing frustration associated with traditional queuing. Banks are encouraged to adopt such technologies to improve customer satisfaction and efficiency.

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Queuing experiences can be pleasant when our minds aren’t
focused on the queue. Digital Signage can not only inform
customers of banking services and promotions but also acts as a
form of entertainment, thus reducing the perceived wait time. It can
be wall-mounted at the branch nearby waiting areas
How Banks Can
Minimize Customer
Waiting Frustration
The customer will walk in tap in name, and purpose for visiting
that day at the digital kiosk terminal located near the entrance.
Customers are placed in a virtual queue. When it’s their turn,
staff calls them to the counter to be assisted.
""Customers who visit a bank want
to get in and out as fast as
possible so they can get on with
their day"
Allowing customers the opportunity to queue jump can cause
annoyance to others who’ve waited fairly. The virtual queue is
orderly in that it exemplifies first come, first serve.
As per studies, The average bank
queue is more than 20 minutes.
Sometimes, it even lagged as long
as 40 minutes.
Promote ‘QUEUE FAIRNESS’
What Banks can do?
Install Digital Kiosk
Entertain Your Customers
https://qwaiting.com/
info@qwaiting.com