This document discusses a queue management system and its related products that help companies improve customer service efficiency. The system includes reporting and statistics, online analytics, dashboards, e-ticketing, and online live support. These tools provide analytics, reports, maps, appointment booking, paperless ticketing, and live chat to help companies better manage customer flows, understand customer data, and make efficient decisions.

1. WE ARE
the
EXPERTS
of
CUSTOMER
SERVICES

2. HOW TO BE
EFFICIENT?
ABOUT US PRODUCTS CO
CDS 3.0 REPORTING & STATISTICS
ONLINETANALYTICS
DASHBOARD
BOOKING
eTICKET 543
ONLINETLIVE

3. More than just
QUEUE MANAGEMENT
If your Customer Services is 100%
efficient and there is no room for
improvements, if there are no costs
which could be saved or reduced or if
you have already explored every
possibility and channel to increase
your sales and cross-sales, then you
r e a l l y d o n ' t n e e d a q u e u e
management system.
What is the average waiting time
of your customers? Who is the most
efficient member of staff in a specific
branch? How successful is a marketing
campaign started just 4 days ago?
CDS 3.0 helps you answer these.
BENEFITS
Web based operation
Instant overview and statistics
Local and centralized
management reports
CDS 3.0
REPORTING & STATISTICS

4. Going beyond
ONLINETANALYTICS
FACTS AND FIGURES
Statistics and reports sometimes
scratches only the surface. Looking to
tables, list of figures or graphs does
not always give the real depth and
understanding of events. To
understand the mechanism of your
business you need to connect the dots
and find the link between cause and
effects.
ONLINET ANALYSIS will dig
deeper into statistics and historical
data to provide the resource for better
executive decisions focusing on one
goal: increasing efficiency.
BENEFITS
Deeper analysis of data
Discovering cause and effects
Better actions based on reliable
information to increase efficiency

5. MANAGEMENT INFORMATION
in an instant
Information is power. In times
when decisions has to be made
quickly and efficiently, delaying an
important action can be fatal in
business.
Overviewing complicated reports
and statistics can be not only time
consuming but also an obstacle in
taking executive decisions in an
ins t ant . L e ade r s ne ed sol id
foundations for their decisions, but do
not ha v e t ime to ov e r v i ew
comprehensive tables or endless lists
of figures.
BENEFITS
Map view of branches or shops
Full control over processes
Better decisions based on
reliable and accurate data
DASHBOARD

6. BOOKING
The future of
QUEUE MANAGEMENT
A successful business is able to
reach its customers wherever they are.
Mobile technology and smartphones
has become part of everyday life and
the platform for doing business faster
and easier.
Queue Management System has
changed once and for all the way we
think about waiting, queuing or
customer service. The use of
smartphones will bring again the
revolut ion of ef f iciency and
productivity in serving customers.
BENEFITS
Find the nearest branch or shop
Book a convenient appointment
Leave a feedback about the
customer experience
How would you rate
our services?
Send
We highly value your opinion.
Thank you for sharing it.

7. Paperless
QUEUE MANAGEMENT
A vital part of the queuing
process, when using a queue
management system, is the issue of a
ticket. The ticket contains a unique
identifier, a number that will be called
informing the customer about his
turn. With the evolution of mobile and
smartphone technology more and
more features and services are
available on this platform.
Using paper tickets is a thing of
the past. The eTICKET is easy to use,
ecologic and user-friendly.
BENEFITS
Faster service
Save on paper and go green
Professional company image
eTICKET 543
orange uk 16:45
21 Buckingham Palace Rd.
London, SW18LY, United Kingdom
your eTICKET
Your ticket number is:
146
Selected services:
MORTGAGE
Customers waiting in front of you:
2
Desks serving:
6,7,8
Service selection date and time:
September 17, 201
16:45
4
When arriving at the branch, please select the
“eTICKET” option on the ticket dispenser’s screen.
Type in your eTICKET number and please have a seat.
You will be called very soon.
NAVIGATOR
BANK

8. The new face of
ONLINE CUSTOMER EXPERIENCE
Promoting brand awareness,
selling online or offering technical
support is a vital part of any website
willing to reach their customers on the
worldwide web. While selling online
often is straight forward, sometimes
an expert's advice is needed to finish a
purchase.
Introducing a new brand or
product on the market is always easier
if somebody can explain their
benefits. A technical support in many
cases can't wait days, it has to offer
help immediately. Is your website
prepared for these challenges?
BENEFITS
More website visitors
More conversions
More efficient and faster
customer support
ONLINETLIVE

9. Interested?
www.onlinetgroup.com