The document outlines the procedures for product recall and withdrawal due to health hazards, detailing responsibilities, classifications of withdrawal situations, and actions required during a recall. It emphasizes the importance of communication, documentation, and ensuring the safety of affected products while investigating and preventing future issues. The document also highlights the necessity of validating the effectiveness of the withdrawal procedures and maintaining related records.

1. Product Recall & Withdrawal
Noman Aleem
Food Safety Quality Management
nomanleemft@gmail.com
Cell#+923084089243

2. Purpose
• The Product which are in circulation and
report to have or may present health hazard.

3. Responsibility
• MR/GM to give final decision on product
withdrawal.
• FSTL or report department to initiate and
communicate with all the personal involved in
the product withdrawal procedure.

4. Product withdrawal Classifications
• Emergency situation
1. Report or confirmed illness
2. Product tampering which could result in injury.
3. Adverse finding by a regulatory agency of a hazard
4. Presence of an undeclared allergen in a product.
• Priority situation
1. Temporary or medically reversible adverse health
consequence and where the probability of serious adverse
health consequences is remote.
• Routine situation
1. Adulteration or misbranding not involving a health hazard.

5. Action in case withdrawal
• Identifying the product, code date and issue
requiring.
• Serious hazard must high light that a health
risk is present.
• Business control must be placed on hold.
• They locate any product in transit and prepare
for replacement of product.

6. Depth of withdrawal
• Customer
1. This includes customers Food Axis.
• Storage Level
1. This includes in-house and rental storage
facility.

7. Gathering Information
• Withdrawal reasons-the actual or possible
prevalent problems and the events leading up to
the withdrawal.
• Product Identification-product name, batch no.,
date of production etc.
• Quantity of suspected product.
• Quantity of retained and distributed products.
• Distribution date.
• Corporate customer.
• What are the possible causes of the problem.

8. Identification of the scope of
withdrawal.
• GM/MR will provide a list of all export
customer.
• Manager Marketing provide the list of local
customer.
• List of the person(s), at each outlet who would
be responsible for action in respect of a
withdrawal of product will be maintained by
the company.

9. Identification of extent of the
withdrawal required:
• Production
• Storage/ final product store (rental storage
facility)
• Customer

10. Notification and withdrawal
• The formal notification must be given in
writing by MR/G.M

11. Withdrawal operation:
• Contact customer by fax or telephone, requesting all products
affected to be isolated pending collection by the company must at 8
hours.
• If the contact not reply should be given to any parties outside the
company.
• Team shall arrange for all effected product to be rapidly uplifted
with the minimum of commotion.
• On return to the company, or other central point those items
affected shall be quarantined in such a manner to prevent in
advertent use, dispatch or inclusion in any subsequent production.
• Refund replacement product ASAP.
• Team monitoring effective and efficient withdrawal procedure.
• Theses units don't tally with dispatch.

12. Agencies to be informed regarding
the withdrawal of the product.
• In place, the police must be consulted before
further actions.
• Affect human health, consider health
department of the local authority.
• Laboratory should be warned of pending
action with respect.
• This would be a last resort situation and legal
advice would be advised.

13. Investigation and corrective /
preventive actions.
• MR/G.M is responsible to root cause analysis
of the problem and issue is resolved.

14. Disposal of the product after
withdrawal
• The disposal may be required to ensure that
there is no possibility of the product reaching
the public.

15. Validation
• To confirm that the product traceability and
withdrawal procedure are effective and
efficient well understood, the company
performs withdrawal exercises annually.
• Related document
• Complaint form
• Customer complaint log
• Recall log sheet.

16. Thank You
• Any question?