The document outlines a services framework for business process improvement projects consisting of four phases: 1) Project Selection - identifying high priority opportunities for improvement; 2) Evaluate the Process - defining the current baseline and performing a value-add analysis; 3) Improve the Process - identifying changes to eliminate waste and create an improved process; and 4) Manage the Change - implementing changes, updating documentation, and following up on results. The goal is to select projects aligned with strategic objectives, improve processes by removing non-value add activities, and implement and sustain changes to realize benefits.