The document outlines a process decision program chart that incorporates new quality control tools for planning a successful conference. It emphasizes the importance of having substitutes for speakers and backup for audio-visual issues. The structure includes levels for objectives, available options, potential scenarios, countermeasures, and selection of countermeasures.

1. Process Decision Program Chart / New 7 QC Tools
Process Decision and Program Chart
Plan A Successful Conference
Registration Presentation
Speakers Late
Have a
substitute
Audio Visual Fails
Have a
backup
Use AV
Person
Too Long
Use Time
Keeper
Facilities
Level 1: Objective to be achieved
Level 2: Options Available
Level 3: What if
Level 4: Possible Countermeasures
Level 5: Selection of Countermeasures ×OO O