Course Catalog 2016 - 17

Facilitator: Narender Sharma
Corporate Trainings and Management Education
Contacts:-
Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324
E-mail: shakehandwithlife@gmail.com , narender@shakehandwithlife.in
Websites: www.shakehandwithlife.in , www.shakehandwithlife.puzl.com ,
In-Person Contact:-
6/175, Barahi Road, Hanuman Mandir Wali Gali, Bahadurgarh, Hr. India – 124507

Shakehand with Life
Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324
E-mail: shakehandwithlife@gmail.com, narender@shakehandwithlife.in,
Websites: www.shakehandwithlife.in, www.shakehandwithlife.puzl.com,
In-Person contact: 6/175, Barahi Road, Hanuman Mandir Wali Gali, Bahadurgarh, Hr. India – 124507
Lock the dates to organize in house training at company site.
Call: +91-9468267324 or E-mail: shakehandwithlife@gmail.com
Course Catalog 2016-17, is the overview of various corporate trainings courses for our deemed
clientele, so that they can lock the dates for in-house training facilitation at company site in the
year of 2016-17.
Objective:-
To skill and improve the knowledge level of the junior, middle and senior personnel in
management and engineering on various quality management tools and methodologies which
no doubt help the organization to reduce the cost of poor quality by focus on process and
efficiency improvement, defect reduction, and customer complaints.
Consulting on the projects of cost saving, quality improvement and efficiency improvement
while analyzing the data by the project teams to draw the tangible results in favour of the
organization.
Facilitator:-
Training and consultancy is facilitated by Mr. Narender Sharma.
Mr. Narender Sharma has been working as freelance trainer and consultant since May 2014.
He is a certified 6Sigma Green Belt, MBA production and operation management with total of
18years cross industry experience including 13years in quality control in a leading container
glass manufacturing organization.
Facilitating in-house and open house trainings from executive level to top management, future
managers in MBA/B.E./B.Tech./UG/PG.
Trained and educated +500 corporates and management students.
For detailed profile of Mr. Narender Sharma please call 09468267324 or mail;
shakehandwithlife@gmail.com
Training methodology and content:-
 Detailed study material of the coursework
 Pre and post training learning evaluation.
 Focus on implementation level of every training
 Attention to every individual participant
 Play way learning methodology
 Hands on exercises
 Industry based examples
 Case study
 Focus on team work and problem solving
 Project work
 Post training consultancy

Shakehand with Life
Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324
7 QC Tools and SPC
Trainer: Narender Sharma Batch Size: 18-20 participants
___________________________________________________________________________________
Course Overview
Introduction
One of the best technical tool for improving product and service quality is Statistical Process Control (SPC). There
are seven fundamental tools using which the SPC can implement at workplace in manufacturing and service
industries. The tools not only control the process but also improve the capability of the process. The tools are very
high in demand in almost every kind of manufacturing and service industry to maintain the quality at par of the
product and service delivery. The application of these tools are realized as reduced cost of poor quality, customer
satisfaction, on time service delivery, higher production efficiency etc
Key Concepts:-
7 QC Tools
 Mathematical definition and dimensions of quality
 SIPOC
 7 Quality Control Tools
1. Process flow chart
2. Check sheet
3. Histogram
4. Pareto diagram
5. Cause and Effect diagram
6. Scatter chart
7. Control charts
Statistical Process Control (SPC)
 SPC and its basic concepts
 Causes of variation
 Concept of Normal curve in SPC
 Process capability Indices Cp and Cpk analysis
Pre-requisites:-
Basic knowledge of mathematics and statistics
Participants:-
Junior, middle, and senior level personnel from every department can participate.
 Happy Learning 

Shakehand with Life
Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324
PDSA Cycle and A3
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Course Overview
Introduction
Dr. Deming an American quality guru, encouraged the Japanese to adopt a scientific approach to problem solving, which
later became known as the Deming or Plan-Do-Check-Act (PDCA) cycle. Subsequently, Deming replaced “Check” by
“Study”, as that word reflects the actual meaning more accurately. A3 is the reporting document of PDSA.
Key Concepts:-
PDSA Cycle
 Meaning of PDSA Cycle
 Objective of PDSA cycle
 PDSA cycle as Problem solving method
 7 Phases of problem solving method
 Phase 1: Identify the opportunities
 Phase 2: Analyze the current process
 Phase 3: Develop the optimal solution
 Phase 4: Implement changes
 Phase 5: Study the result
 Phase 6: Standardize the result
 Phase 7: Plan for future
A3; Reporting document of PDSA
 What is A3?
 A3 Thinking
 How to overlay PDSA cycle on A3 document?
 Different section of A3 document
 Theme section
 Background section
 Current condition/ problem statement
 Goal statement section
 Root cause analysis
 Countermeasures section
 Effort confirmation section
 Follow-up actions section
Pre-requisites:-
Working knowledge of 7 QC Tools and SPC
Participants:-

Shakehand with Life
Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324
Quality Costs or COPQ
___________________________________________________________________________________
Course Overview
Introduction
The efficiency of a business is measured in terms of dollars. The cost of poor quality can add to the other costs used in
decision making, such as maintenance, production, design, inspection, sales, and other activities. This cost is no different
than other costs. It can be programmed, budgeted, measured, and analyzed to help in attaining the objectives for better
quality and customer satisfaction at less cost. A reduction in quality costs leads to increased profit.
Key Concepts:-
 Quality Costs; Meaning and definition
 Categories and Elements of COPQ
 Collection and reporting COPQ
 Collection system design
 Quality cost bases
 Quality cost report
 Analysis of COPQ
 Optimizing costs
 Quality improvement strategy
 Reducing failure costs
 Invest in the ‘Right” prevention activities
 Reduce appraisal costs
 Continuous evaluation and prevention efforts
 Program implementation of COPQ
Pre-requisites:-
Participants:-

Shakehand with Life
Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324
New 7 QC Tools
___________________________________________________________________________________
Course Overview
Introduction
Unlike fundamental 7 QC Tools, New 7 QC Tools do not use hard statistical data but rely on subjective information,
useful in process improvement, cost reduction, policy deployment, transform the customer requirement into measureable,
new product development and prioritization of issues
Key Concepts:-
Basic Management tools
 Why-Why Analysis
 Nominal group technique
 Brainstorming
New 7 QC Tools
1. Affinity diagram: Generate a large number of issues/ideas
2. Interrelationship diagram: Clarifies the interrelationship of many factors of a complex situation
3. Tree diagram: Reduce any broad objective into increasing level of details
4. Matrix diagram: Analyze and rate the relationship among two or more variables
5. Prioritization matrix: Prioritize issues, based on weighted criteria using a combination of tree and
matrix diagram
6. Process decision and program chart (PDPC): Avoids surprises and identifies possible
countermeasures
7. Activity network diagram: Schedule project efficiently
Pre-requisites:-
Basic mathematics skills
Participants:-

Shakehand with Life
Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324
Measurement System Analysis
___________________________________________________________________________________
Course Overview
Introduction
Decisions are based on data in quality. This data is collected with help of a defined measurement system of the
organization comprises of Gage, Operator and Part, hence it is required that the said measurement system is really
good to make good decision. Measurement system analysis confirms adequacy of measurement system. A
measurement study tests and scores the gage and operator. The gage is scored on Repeatability and the operator is
scored on Reproducibility. Whereas the part to part error is introduced by the process and measured by the part
variation. The combined analysis of the error introduced by the Gage, Operator, and Part in the measurement is
called the Measurement system analysis.
Key Concepts:-
Basics of MSA
 What is measurement study?
 When to use MSA?
 Sources of variation in measurement
 How do measurement errors impact?
 Causes of measurement variation
Components of Measurement System Analysis (MSA)
 Resolution or Discrimination
 Measurement error
 Bias
 Gage R&R
 Linearity
 Stability
 Calibration plot
 Attribute R&R
Pre-requisites:-
Participants:-
Junior, middle, and senior level personnel of engineering, quality, production, and maintenance can participate.

Shakehand with Life
Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324
KAIZEN
___________________________________________________________________________________
Course Overview
Introduction
KAIZEN is a Japanese word KAI and ZEN. KAI means change and ZEN means better. Therefore KAIZEN means
change for better. It implies continuous improvement. KAIZEN is a Japanese word for the philosophy that defines
management’s role in continuously encouraging and implementing small improvements involving everyone.
“If you are content with the best you have done, you will never do the best you can do.”
Key Concepts:-
 Meaning of KAIZEN
 Foundations of KAIZEN
 Fundamentals of Improvement
 Avenues for KAIZEN
 Focus of KAIZEN
 Value added and non-value added activities
 MUDA, MURI, MURA
 Material Handling
 SOP
 Five ‘S’
 Visual Management
 Just in Time
 POKA-Yoke
 Team work
 KAIZEN practices
 Tools for KAIZEN
 Strategy for KAIZEN implementation
 Factors of employee involvement in KAIZEN
 Success mantra of KAIZEN
Pre-requisites:-
Participants:-

Shakehand with Life
Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324
Quality Control Circle
___________________________________________________________________________________
Course Overview
Introduction
Quality control circle is a form of participative management. It is based on the concept that suggestions affecting the
work place should come from those who perform the work and who have the greatest knowledge about the job. Quality
circle is a problem solving technique in group.
Key Concepts:-
 Meanings and Objectives of QCC
 Characteristics of QCC
 Organization of QCC
 Role of Member
 Role of Leader
 Role of Facilitator
 Role of Management
 Problem Solving tools for QC Circles
 Essentials of QCC’s
 Implementation of QCC’s
 Evaluation of feasibility
 General awareness programs
 Planning and organization of circles
 Orientation and facilitator and leaders
 Adoption of circles
 Monitoring and review of activities
Pre-requisites:-
Working knowledge of 7 QC Tools
Participants:-

Shakehand with Life
Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324
Five ‘S’
___________________________________________________________________________________
Course Overview
Introduction
Japanese factories are well-known for their cleanliness and orderliness. This results from their ability to instill a sense of
responsibility and discipline into their workers, particularly at the plant level.
The logic behind the 5-S practices is that organization, neatness, cleanliness, standardization, and discipline at the
workplace are basic requirements for producing high quality and services, with little or no waste, and with high
productivity. Instead, Five S are the basic requirements for lean manufacturing.
Key Concept:-
 Introduction of 5-S
 Meaning and implementation of;
 Seiri : Sort out
 Seiton : Set in Order
 Seiso : Shine
 Seiketsu : Standardization
 Shitsuke : Sustain (Self-Discipline)
 Safety; the 6th
‘S’
 Objectives of 5-S Practice
 Benefits of 5-S Practice
 Five 'S' Practice in Office
 The 'One-is-Best' campaign
 Implementation of Five-‘S’ at workplace
 Five-‘S’ audit
Pre-requisites:-
General Management skills, recommended for everyone in the organization
Participants:-

Shakehand with Life
Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324
FMEA
___________________________________________________________________________________
Course Overview
Introduction
Failure Mode and Effect Analysis (FMEA) is an analytical technique (a paper test) that combines the technology and
experience of people in identifying foreseeable failure modes of a product or process and planning for its elimination.
Key Concepts:-
 Understanding Failure Mode and Effect Analysis (FMEA)
 Requirements and Benefits of FMEA
 Types of FMEA
 Process FMEA
 Design FMEA
 Stages of FMEA
 Reliability and its calculation
 FMEA Document
 Cause-Failure-Effect Relation
 Key factors of FMEA
 Potential failure mode
 Potential effect(s) of failure
 Severity
 Classification
 Potential causes of failure
 Occurrence
 Current control
 Detection
 RPN
 Corrective and Preventive action (CAPA)
Pre-requisites:-
Working knowledge of 7 QC Tools
Participants:-

Shakehand with Life
Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324
Correlation and Regression Analysis
___________________________________________________________________________________
Course Overview
Introduction
The correlation refers to the statistical technique used in measuring the closeness of the relationship between variables,
whereas the regression is the study of the nature of relationship between the variables so that one may be able to predict
the unknown value of one variable for a known value of another variable.
Key Concepts:-
Correlation Analysis
 Meaning, Utility and types of correlation
 Degree of correlation
 Scatter diagram
 Coefficient of Correlation and its measurement
 Properties of coefficient of correlation
 Karl Pearson’s Coefficient of correlation
 Sprearman’s Rank correlation
 Coefficient of Determination
Regression Analysis
 Meaning, Utility and types of regression analysis
 Difference between Correlation and Regression
 Regression Lines
 Regression Equations
 Regression Coefficients and its measurements
 Properties of Regression coefficients
Pre-requisites:-
Working knowledge of 7 QC Tools and SPC or Basic statistics knowledge
Participants:-

Shakehand with Life
Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324
Quality Function Deployment (QFD)
___________________________________________________________________________________
Course Overview
Introduction
Quality function deployment is a planning tool used to fulfil customer expectations through translation of customer
expectations into technical or engineering characteristics. House of quality is used for understanding voice of customer,
voice of business, prioritizing them, prioritizing technical descriptors and the process of manufacturing, and competitive
analysis.
Key Concepts:-
 Meaning of QFD
 Objective of QFD
 QFD Team
 Voice of customer
 Voice of organization
 House of Quality
 Structure of House of Quality
 Left exterior walls; customer requirements
 Right exterior walls; prioritize customer requirements
 Ceiling of the house; technical descriptors
 Bottom of the house; prioritize technical descriptors
 Interiors of the house; relationship between requirements and descriptors
 Roof of the house; interrelationship between technical descriptors
 Step by step construction of House of Quality
 Refinement of QFD chart
Pre-requisites:-
Working knowledge of New 7 QC Tools
Participants:-
Junior, middle, and senior level personnel of engineering, quality, production, and maintenance can participate.

Shakehand with Life
Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324
Probability
___________________________________________________________________________________
Course Overview
Introduction
Calculation of chances of happening of an event comes under the study of probability. Before starting a game a coin is
always tossed. Have you ever think, why does only the coin select to toss? How many chances of coming a head or tail
when a coin is tossed with fair trial? Moreover in a manufacturing organization, if a piece is drawn at random and found
to be defective then, the defective piece is expected to have been manufactured from which machine? All these questions
can be answered with use of probability.
Key Concepts:-
 Basic concept of Probability
 Definition of Probability
 Importance of Probability
 Probability Scale
 Combination in Probability
 Addition Theorem
 Multiplication Theorem
 Conditional Probability
 Combined use of addition and multiplication theorem
 Bernoulli’s Theorem
 Bayes’ Theorem
Pre-requisites:-
Basic mathematics, statistics or SPC
Participants:-

Shakehand with Life
Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324
Probability Distributions
___________________________________________________________________________________
Course Overview
Introduction
Probability distributions refers to those distributions which are not obtained by actual observations or experiments but
are mathematically deduced under certain assumptions. Probability distributions are also called Theoretical Probability
Distribution or Expected Frequency Distribution. Theoretical distributions are useful in analyzing the nature of given
distribution under certain assumptions.
Key Concepts:-
 Probability distributions; meaning and concepts
 Discrete probability distributions
 Binomial distribution
 Poisson distribution
 Hypergeometric distribution
 Continuous probability distributions
 Exponential distribution
 Normal distribution
 Normal distribution
 Characteristics of normal distribution curve
 Area under the normal curve
Pre-requisites:-
Basic mathematics, statistics or SPC
Participants:-

Shakehand with Life
Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324
Hypothesis Testing; Z-test, T-test, F-test
___________________________________________________________________________________
Course Overview
Introduction
Hypothesis is usually considered as the principal instrument in research and quality control. Its main function is to suggest
new experiments and observations. In fact, many experiments are carried out with the deliberate object of testing
hypothesis. Decision makers often face situations wherein they are interested in testing hypothesis on the basis of
available information and then take decisions on the basis of such testing. In Six –Sigma methodology, hypothesis testing
is a tool of substance and used in analysis phase of the six sigma project so that improvement can be done in right
direction.
Key Concepts:-
 What is Hypothesis?
 Basic concepts concerning testing of hypothesis
 Procedure of Hypothesis testing
 Limitations of Hypothesis testing
 Probability of error for Hypothesis testing
 Level of confidence and consequence of wrong decision
 Tests of Hypothesis; z-test, t-test, and f-test
 Hypothesis testing of means
 Hypothesis testing for differences between means
 Hypothesis testing for comparing two related samples; paired t-test
 Hypothesis testing of proportions
 Hypothesis testing for difference between proportions
 Hypothesis testing for the equality of variances of two normal populations
Pre-requisites:-
Basic mathematics, statistics or SPC and Probability,
Participants:-

Shakehand with Life
Call: +91-9468267324, +91-8684861131, WhatsApp: +91-9468267324
Social Media Connections
Social Media Connections
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Course Catalog 2016 - 17