This document discusses using SharePoint for quality management systems (QMS) in regulated environments like medical device manufacturing. It provides an example of a company currently using shared network drives and document control software that wants to implement SharePoint to help with collaboration, processes, and document management while complying with FDA and ISO quality standards. The document asks if anyone has case studies or expertise in customizing SharePoint for these specific QMS needs. It also provides an overview of common quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms and their uses in quality control.
This document discusses software quality management. It provides an overview of software quality management including strategies, tools, and key areas like assessment, advisory, process improvement and measurement. It then describes six common quality management tools - check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Each tool is defined and its purpose and use in quality management is explained in one to three sentences. The document serves as a reference for various aspects of software quality management.
Continual improvement of the quality management systemselinasimpson1501
This document provides information about continual improvement of quality management systems, including definitions, core concepts, steps, and common tools. It defines continuous quality improvement (CQI) as an approach that emphasizes continual incremental changes using data analysis to improve processes and meet customer expectations. The document lists and describes several frequently used quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and their purposes. It also provides additional online resources on quality management topics.
This document provides an overview of integrated quality management. It defines integrated quality management and lists its key characteristics. It also discusses the integrated quality management system used by a healthcare organization and lists several quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Additional related topics like quality management systems and standards are also mentioned.
This document discusses quality management books and resources. It provides an overview of quality management concepts and tools that can be found in quality management books, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. The document also lists additional online resources for quality management topics, forms, templates, and other materials.
This document provides information about quality management gurus and tools. It discusses influential quality management gurus such as Deming, Juran, and Crosby. It also describes six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools can be used to collect and analyze quality data to identify issues, monitor processes, and drive continuous improvement. The document provides detailed explanations of each tool's purpose and use in quality management.
A quality management system is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It maintains quality standards for products through techniques like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools help identify issues, monitor processes, determine corrective actions, and ensure continuous improvement. An effective quality management system maximizes efficiency to deliver products that meet defined quality specifications.
This document provides an overview of ISO quality management systems and related topics. It discusses the requirements of ISO 9001:2000 for an organization's quality management system. Key quality management tools are also outlined, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and their purposes. Links are provided to additional free resources on quality management systems, forms, templates, and more.
This document provides information about quality management system procedures including forms, tools, and strategies. It discusses developing procedures according to ISO 9001 standards and simplifying procedures. Quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms are explained. Additional related topics like quality management systems, courses, and standards are also listed.
This document discusses software quality management. It provides an overview of software quality management including strategies, tools, and key areas like assessment, advisory, process improvement and measurement. It then describes six common quality management tools - check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Each tool is defined and its purpose and use in quality management is explained in one to three sentences. The document serves as a reference for various aspects of software quality management.
Continual improvement of the quality management systemselinasimpson1501
This document provides information about continual improvement of quality management systems, including definitions, core concepts, steps, and common tools. It defines continuous quality improvement (CQI) as an approach that emphasizes continual incremental changes using data analysis to improve processes and meet customer expectations. The document lists and describes several frequently used quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and their purposes. It also provides additional online resources on quality management topics.
This document provides an overview of integrated quality management. It defines integrated quality management and lists its key characteristics. It also discusses the integrated quality management system used by a healthcare organization and lists several quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Additional related topics like quality management systems and standards are also mentioned.
This document discusses quality management books and resources. It provides an overview of quality management concepts and tools that can be found in quality management books, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. The document also lists additional online resources for quality management topics, forms, templates, and other materials.
This document provides information about quality management gurus and tools. It discusses influential quality management gurus such as Deming, Juran, and Crosby. It also describes six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools can be used to collect and analyze quality data to identify issues, monitor processes, and drive continuous improvement. The document provides detailed explanations of each tool's purpose and use in quality management.
A quality management system is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It maintains quality standards for products through techniques like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools help identify issues, monitor processes, determine corrective actions, and ensure continuous improvement. An effective quality management system maximizes efficiency to deliver products that meet defined quality specifications.
This document provides an overview of ISO quality management systems and related topics. It discusses the requirements of ISO 9001:2000 for an organization's quality management system. Key quality management tools are also outlined, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and their purposes. Links are provided to additional free resources on quality management systems, forms, templates, and more.
This document provides information about quality management system procedures including forms, tools, and strategies. It discusses developing procedures according to ISO 9001 standards and simplifying procedures. Quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms are explained. Additional related topics like quality management systems, courses, and standards are also listed.
This document discusses quality management process models. It provides resources on quality management including free ebooks, forms, templates, KPIs, job descriptions and interview questions. It then discusses using a modeling framework to quantify data quality in business processes and assess error propagation through controls. Specific quality management tools are also defined, including check sheets, control charts, Pareto charts, scatter plots and histograms.
This document provides an overview of medical quality management. It discusses useful resources for medical quality management such as forms, tools, and strategies. It also summarizes the key principles and current methods of medical quality management in the U.S., including quality improvement, patient safety, and quality measurement methodologies. Finally, it describes several common quality management tools used in healthcare such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and their purposes.
This document provides information about quality management consultants and tools for quality management. It discusses six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. For each tool, it provides a brief definition and description of how it is used in quality management. It also provides contact information for a quality management consulting firm and links to additional quality management resources.
This document provides information about UKAS ISO 9001 certification and quality management tools. It discusses the benefits of ISO 9001 certification and explains that companies seeking certification should work with a UKAS-accredited certification body to ensure their certification is independently verified and recognized. It also outlines several quality management tools used in ISO 9001, including Ishikawa diagrams, histograms, Pareto charts, scatter plots, check sheets, and control charts. Links to additional ISO 9001 resources are provided.
This document discusses objectives of quality management. It provides an overview of quality management objectives, tools, and strategies. Specifically, it outlines 10 objectives of quality management including understanding customer needs, promoting leadership and teamwork, training people, efficient resource use, continuous improvement, accurate information, supplier relationships, and compliance. It then describes 6 common quality management tools - check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. The tools help identify sources of variation and determine if processes are in statistical control.
This document discusses quality management in hospitals. It provides an overview of key topics related to quality management in hospitals including continuous monitoring of quality measures, tools for quality management like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Examples and descriptions of each quality management tool are given. Other related topics like quality management systems, courses, standards, and strategies are also listed.
This document discusses quality management planning and provides resources on the topic. It outlines the key elements of a quality management plan, including how an organization will implement quality assurance and control. Various quality management tools are also described, such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and their purposes in quality control. Additional related topics on quality management are listed for further reference.
This document provides an overview of quality management standards and tools. It discusses how quality management standards can help businesses improve efficiency and meet customer expectations. The document then lists and describes six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. It also provides additional links and resources related to quality management standards.
This document discusses quality management tools and strategies for hospitals. It provides information on six commonly used quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. It also lists additional quality management topics and resources related to developing quality management systems for hospitals.
This document discusses quality management plans and provides resources for additional information. It describes the typical contents of a quality management plan, including how an organization will implement quality assurance and control. Quality management plans document the quality system, policies, procedures, roles and responsibilities. The document also lists several common quality management tools, such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms. Other related topics on quality management are also listed.
This document provides information about supply quality management including tools, strategies, and other resources. It discusses the business challenges of managing quality in global supply chains and introduces Bureau Veritas as a solution provider. Their approach involves planning, validation, data mining from product testing to identify supply chain performance and risks. Key quality management tools described include check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms. Other related topics like quality management systems and standards are also listed.
This document provides an introduction and overview of quality management tools and techniques for healthcare. It explains the basic principles of healthcare quality management and describes common quality management tools including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Examples of each tool are given to illustrate how they are used to measure, assess, and improve healthcare quality.
The document provides information about a Masters in Quality Management program at Florida Tech. It discusses the curriculum, which focuses on quality engineering, project engineering, supply chain management, and other relevant topics. It also describes the faculty who have real-world experience and small class sizes. Students can complete the online or on-campus. The program prepares students for careers in quality management roles in various industries.
This document discusses quality management project management. It provides an overview of quality management tools that can be used for quality management project management including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms. It also lists additional topics related to quality management project management such as quality management systems, courses, techniques, standards, policies and strategies. The document aims to provide useful information and resources for quality management project management.
This document provides an overview of quality management systems and examples of tools and frameworks used for quality management. It discusses popular quality management models like ISO9001, Six Sigma, and Total Quality Management that organizations can use as guides to design their own quality management systems. Key components of quality management systems are also outlined, including defining quality and using tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Additional related topics around quality management are also listed.
This document provides information about quality management quizzes and tools. It includes 6 sections that discuss: 1) an overview of quality management quizzes and sample questions; 2) quality management tools such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms; 3) descriptions and examples of how to use each tool; and 4) additional quality management topics related to quizzes like systems, courses, techniques, and standards. The document is a reference for taking quality management quizzes and learning about common analysis tools used in quality management.
The document discusses ISO 9001 quality management systems. It provides an overview of ISO 9001, outlines the benefits of ISO 9001 certification such as increased profits, saving money, and satisfying more customers. It also lists and describes several quality management tools that are important parts of ISO 9001 systems, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools help organizations continually monitor and improve quality.
This document provides an overview of quality management studies and includes several sections on related topics. It discusses the contents of quality management studies, including guidelines for conducting studies involving human subjects. It also outlines and describes six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Finally, it lists additional topics related to quality management studies that are available as PDF downloads.
The document discusses quality assurance management tools and strategies. It provides descriptions and examples of 5 commonly used quality management tools: check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams. Each tool is explained in 1-2 paragraphs detailing what it is used for and how it works. Examples are given for control charts, Pareto charts, and scatter plots. The tools can help identify issues, determine causes of problems, and monitor quality over time.
This document discusses quality management practices and provides resources on the topic. It examines how different quality management practices relate to various types of innovation. Process management is found to directly relate to incremental, radical, and administrative innovation. Several quality management tools are also described, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Other related quality management topics are listed for further reference.
Implementing an Integrated Quality Management System in SharePointMontrium
Implementing an Integrated Quality Management
System in SharePoint
For more information on Montrium please visit:
- www.montrium.com
- www.twitter.com/Montrium
- www.youtube.com/Montrium
or email info@montrium.com
Part 3 - SharePoint QMS Anyone Can Make - Data DictionaryMelissa Jones
This document provides guidance on setting up lists and libraries in a specific order for a SharePoint quality management system (QMS). It begins by listing standard reference lists that provide quality standards information. It then lists foundational lists for organizing work centers and job descriptions. Core QMS lists and libraries are listed next, including the main document library which can link to other lists. Optional lists for areas like training and customer feedback are also included. Each list and library is then described in more detail regarding its purpose and design.
This document discusses quality management process models. It provides resources on quality management including free ebooks, forms, templates, KPIs, job descriptions and interview questions. It then discusses using a modeling framework to quantify data quality in business processes and assess error propagation through controls. Specific quality management tools are also defined, including check sheets, control charts, Pareto charts, scatter plots and histograms.
This document provides an overview of medical quality management. It discusses useful resources for medical quality management such as forms, tools, and strategies. It also summarizes the key principles and current methods of medical quality management in the U.S., including quality improvement, patient safety, and quality measurement methodologies. Finally, it describes several common quality management tools used in healthcare such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and their purposes.
This document provides information about quality management consultants and tools for quality management. It discusses six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. For each tool, it provides a brief definition and description of how it is used in quality management. It also provides contact information for a quality management consulting firm and links to additional quality management resources.
This document provides information about UKAS ISO 9001 certification and quality management tools. It discusses the benefits of ISO 9001 certification and explains that companies seeking certification should work with a UKAS-accredited certification body to ensure their certification is independently verified and recognized. It also outlines several quality management tools used in ISO 9001, including Ishikawa diagrams, histograms, Pareto charts, scatter plots, check sheets, and control charts. Links to additional ISO 9001 resources are provided.
This document discusses objectives of quality management. It provides an overview of quality management objectives, tools, and strategies. Specifically, it outlines 10 objectives of quality management including understanding customer needs, promoting leadership and teamwork, training people, efficient resource use, continuous improvement, accurate information, supplier relationships, and compliance. It then describes 6 common quality management tools - check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. The tools help identify sources of variation and determine if processes are in statistical control.
This document discusses quality management in hospitals. It provides an overview of key topics related to quality management in hospitals including continuous monitoring of quality measures, tools for quality management like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Examples and descriptions of each quality management tool are given. Other related topics like quality management systems, courses, standards, and strategies are also listed.
This document discusses quality management planning and provides resources on the topic. It outlines the key elements of a quality management plan, including how an organization will implement quality assurance and control. Various quality management tools are also described, such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and their purposes in quality control. Additional related topics on quality management are listed for further reference.
This document provides an overview of quality management standards and tools. It discusses how quality management standards can help businesses improve efficiency and meet customer expectations. The document then lists and describes six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. It also provides additional links and resources related to quality management standards.
This document discusses quality management tools and strategies for hospitals. It provides information on six commonly used quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. It also lists additional quality management topics and resources related to developing quality management systems for hospitals.
This document discusses quality management plans and provides resources for additional information. It describes the typical contents of a quality management plan, including how an organization will implement quality assurance and control. Quality management plans document the quality system, policies, procedures, roles and responsibilities. The document also lists several common quality management tools, such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms. Other related topics on quality management are also listed.
This document provides information about supply quality management including tools, strategies, and other resources. It discusses the business challenges of managing quality in global supply chains and introduces Bureau Veritas as a solution provider. Their approach involves planning, validation, data mining from product testing to identify supply chain performance and risks. Key quality management tools described include check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms. Other related topics like quality management systems and standards are also listed.
This document provides an introduction and overview of quality management tools and techniques for healthcare. It explains the basic principles of healthcare quality management and describes common quality management tools including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Examples of each tool are given to illustrate how they are used to measure, assess, and improve healthcare quality.
The document provides information about a Masters in Quality Management program at Florida Tech. It discusses the curriculum, which focuses on quality engineering, project engineering, supply chain management, and other relevant topics. It also describes the faculty who have real-world experience and small class sizes. Students can complete the online or on-campus. The program prepares students for careers in quality management roles in various industries.
This document discusses quality management project management. It provides an overview of quality management tools that can be used for quality management project management including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms. It also lists additional topics related to quality management project management such as quality management systems, courses, techniques, standards, policies and strategies. The document aims to provide useful information and resources for quality management project management.
This document provides an overview of quality management systems and examples of tools and frameworks used for quality management. It discusses popular quality management models like ISO9001, Six Sigma, and Total Quality Management that organizations can use as guides to design their own quality management systems. Key components of quality management systems are also outlined, including defining quality and using tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Additional related topics around quality management are also listed.
This document provides information about quality management quizzes and tools. It includes 6 sections that discuss: 1) an overview of quality management quizzes and sample questions; 2) quality management tools such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms; 3) descriptions and examples of how to use each tool; and 4) additional quality management topics related to quizzes like systems, courses, techniques, and standards. The document is a reference for taking quality management quizzes and learning about common analysis tools used in quality management.
The document discusses ISO 9001 quality management systems. It provides an overview of ISO 9001, outlines the benefits of ISO 9001 certification such as increased profits, saving money, and satisfying more customers. It also lists and describes several quality management tools that are important parts of ISO 9001 systems, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools help organizations continually monitor and improve quality.
This document provides an overview of quality management studies and includes several sections on related topics. It discusses the contents of quality management studies, including guidelines for conducting studies involving human subjects. It also outlines and describes six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Finally, it lists additional topics related to quality management studies that are available as PDF downloads.
The document discusses quality assurance management tools and strategies. It provides descriptions and examples of 5 commonly used quality management tools: check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams. Each tool is explained in 1-2 paragraphs detailing what it is used for and how it works. Examples are given for control charts, Pareto charts, and scatter plots. The tools can help identify issues, determine causes of problems, and monitor quality over time.
This document discusses quality management practices and provides resources on the topic. It examines how different quality management practices relate to various types of innovation. Process management is found to directly relate to incremental, radical, and administrative innovation. Several quality management tools are also described, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Other related quality management topics are listed for further reference.
Implementing an Integrated Quality Management System in SharePointMontrium
Implementing an Integrated Quality Management
System in SharePoint
For more information on Montrium please visit:
- www.montrium.com
- www.twitter.com/Montrium
- www.youtube.com/Montrium
or email info@montrium.com
Part 3 - SharePoint QMS Anyone Can Make - Data DictionaryMelissa Jones
This document provides guidance on setting up lists and libraries in a specific order for a SharePoint quality management system (QMS). It begins by listing standard reference lists that provide quality standards information. It then lists foundational lists for organizing work centers and job descriptions. Core QMS lists and libraries are listed next, including the main document library which can link to other lists. Optional lists for areas like training and customer feedback are also included. Each list and library is then described in more detail regarding its purpose and design.
15 Months to Certification: Using SharePoint as the Platform for an ISO 9001 ...Barry Peters
Telerx implemented SharePoint to achieve ISO 9001 certification within 15 months. Key aspects included using SharePoint for document control, change control, internal audits, and tracking non-conformances and corrective actions. Workflows automated document approval and status updates. Record control leveraged SharePoint information management policies. The system provided audit trails and version control while supporting continuous improvement processes required by ISO 9001.
QMS SharePoint Wireframe - download and edit for you useMelissa Jones
This document outlines the proposed site architecture and navigation for a new SharePoint QMS site. It includes wireframes for the site pages, proposed navigation structure with top-level and sub-menus, and assignments for the project team to create lists, libraries, and pages according to the wireframes and then test and deploy the new site.
The document discusses the CQI Diploma in Quality Management, which is a Level 5 academic qualification for quality professionals offered by the Chartered Quality Institute. The Diploma helps develop an understanding of quality management and prepares students for roles like Quality Manager. It consists of 9 units assessed through exams and assignments. The document also provides details on quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Additional topics related to quality management are listed at the end.
2004 E2M - The ShopView Story Information Package.PDFMelissa Jones
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help boost feelings of calmness and well-being.
The document outlines Iron Mountain Legal Discovery's efforts to improve service delivery quality from 2009-2011, including establishing quality control processes, implementing a Six Sigma measurement framework, consulting on process improvement, and achieving higher customer satisfaction scores and productivity through training and audits. Key achievements included reducing rework costs and improving first-time resolution rates and overall quality above 95%. Future plans include expanding the service delivery quality scope and aligning more closely with engineering, products, and global standards.
A presentation about the added value of combining qualitative and quantitative methods. It begins with a brief discussion of qualitative research and how it is distinct from yet shares basic principles with quantitative research, followed by a discussion of four important ways mixed methods -- integrating qualitative and quantitative -- adds value to our research efforts, and then a discussion of mixed methods research -- what it is, typologies, alternatives to typologies, and the use of diagrams.
The document describes Riskpro, an organization that provides risk management consulting services to companies in India. It offers services such as risk assessment, process improvement, training and workshops, and knowledge management programs to clients in the ITES/BPO/KPO industries. Some key risks it identifies for these industries include high attrition, data security and privacy issues, fraud risk, regulatory non-compliance, and concentration risk. The document provides examples of offerings like web-based training and solutions to address various risks faced by ITES/BPO companies.
The document provides an overview of the Avoca Quality Consortium, which was formed to develop best practices for proactive quality management of outsourced clinical trials. It discusses the state of the clinical trials industry that led to the Consortium's formation, including increased outsourcing and globalization. It then outlines the Consortium's approach, deliverables produced to date like Quality Agreements and metrics, and areas of ongoing focus such as guidelines for effective quality oversight and operationalizing proactive quality management. The overall goal is to improve quality and efficiency in clinical trials through collaboration and standardization.
Process asset library as process improvement and knowledge sharing toolKobi Vider
This document discusses process asset libraries (PALs), including definitions, approaches, and references in the Capability Maturity Model Integration (CMMI). It defines a PAL as a library used to store and share process assets across an organization. Process assets can include documents, templates, lessons learned, and other artifacts. The document explains that CMMI references PALs and emphasizes their importance in establishing standard processes, collecting improvement information, and enabling consistent process performance and organizational learning.
Jim McCall produced a quality framework model for the US Air Force to bridge the gap between users and developers. The framework defines quality factors divided into software quality, product operation, product revision, and product transition categories. McCall's triangle of quality relates these factors to quality metrics. Product operation factors are defined by metrics expressions to quantify attributes. The approach is user-oriented at the highest level and software-oriented at lower levels, allowing periodic quantification during development.
Metadata Quality Assurance Framework at QQML2016 conference - full versionPéter Király
This document presents a Metadata Quality Assurance Framework to measure and improve metadata quality. It analyzes typical metadata issues like non-informative fields and proposes measuring structural elements like completeness, cardinality, uniqueness, and language specification to predict record quality. Metrics are defined using a problem catalog of known issues mapped to discovery scenarios. Visualizations of early measurement results are shown to identify outliers and inform metadata improvements. The framework is intended to be scalable, transparent, and collaborative.
Quality measurement - How to measure the quality of any object?Grzegorz Grela
THE FRAMEWORK OF QUALITY MEASUREMENT
Quality is the degree to which a set of inherent characteristics fulfils requirements. (ISO 9000)
Requirements and inherent characteristics create finite sets.
Requirements may have both different importance and different values depending on who formulates them.
Requirements do not have to be constant in time.
Quality measurement may be conducted on two levels: analytical and synthetic.
Source: Grela, G. (2015). The Framework of Quality Measurement. Management (18544223), 10(2).
http://www.fm-kp.si/zalozba/ISSN/1854-4231/10_177-191.pdf
The Planning Quality Framework is a collection of tools and techniques that use planning data to help councils understand their development management service performance and benchmark against others. It involves quantitative data like application counts and approval rates, as well as qualitative customer surveys. The framework provides regular reports to give councils insights into the value and quality of their work. It is a low-effort way to focus improvement efforts compared to traditional benchmarking approaches.
The document describes a Quality Management System calibration records list on SharePoint. It provides instructions for accessing calibration records, viewing item details and attachments, running monthly calibration due reports, and exporting the records list to Excel. Maintaining up-to-date calibration records is important for regulatory compliance, and corrective actions may be issued for overdue equipment.
This document provides an overview of quality management and quality management systems. It discusses that quality management involves defining quality and establishing organizational processes, people and goals focused on producing outputs that meet specifications. Popular quality management models/frameworks include ISO9001, Six Sigma and Total Quality Management. Key components of quality management systems include defining quality, establishing processes and procedures, training employees, measuring and analyzing performance, and continually improving the system. The document also describes several common quality management tools, including check sheets, control charts, Pareto charts, scatter plots and Ishikawa diagrams.
This document discusses quality management systems, which are organizational processes, people, controls, resources, and goals focused on producing outputs that meet defined specifications. Popular quality management models include ISO9001, Six Sigma, and Total Quality Management. Key components of quality management systems include defining quality, establishing processes, and ensuring compliance through methods like audits. The document also lists and briefly describes several common quality management tools.
The document discusses key aspects of a documented quality management system, including forms, tools, and strategies. It provides an overview of why businesses should implement a formal documented quality management system rather than an informal system. Specific quality management tools are also described in detail, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and other related topics.
Perfecto Mobile, a mobile app quality management company, raised $20 million in a Series D funding round led by new investor FTV Capital. This brings Perfecto Mobile's total funding to $48.6 million. The additional capital will support the company's continued growth, as it had its most successful quarter yet in Q1 2013 and sees increasing demand for its mobile and web app quality management solutions from enterprise customers. Perfecto Mobile started in Israel in 2006 and now has over 130 employees across several offices and data centers worldwide, while keeping its headquarters in Woburn, Massachusetts.
This document provides an overview of quality management review including definitions, purposes, and tools. It discusses that quality management reviews are conducted regularly according to ISO 9001 standards to evaluate the quality management system. The review assesses adequacy, suitability, and effectiveness of the system. Several quality management tools are also introduced, including check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams.
The document provides information about a model of a process-based quality management system, including its key components and topics such as quality management tools, courses, and standards. It describes the model's focus on assessing process effectiveness, conformance to requirements, and continual improvement. Examples of quality management tools are also defined, such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms.
This document provides an overview of key components and activities involved in air quality management systems. It describes common air quality management activities like goal setting, control strategies, modeling, assessment, legislation/regulation, compliance, and monitoring. The document also lists several quality management tools that can be used for air quality management, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and their purposes. Links to additional air quality management resources are also provided.
Quality management is the process of ensuring and improving quality in business operations and productivity. It is crucial for business success and involves implementing programs and processes throughout an organization to produce high-quality products and services that satisfy customers. Common quality management tools include check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms, which are used to collect and analyze quality data to identify issues and improve processes.
This document provides an overview of operations and quality management topics including forms, tools, strategies, and requirements for a minor in business operations and quality management. It also describes six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Each tool is defined and its purpose and use in quality control is explained.
The document discusses quality management systems, which are the processes, people, and resources focused on producing outputs that meet defined specifications. Popular quality management models include ISO9001, Six Sigma, and Total Quality Management. Key components of quality management systems include defining quality in terms of outputs and using tools like check sheets, control charts, Pareto charts, scatter plots, and Ishikawa diagrams to monitor processes and identify sources of variation.
The document discusses supplier quality management systems. It provides an overview of the benefits of the MetricStream supplier quality management solution, including enabling supplier access, real-time quality analysis, issue tracking, streamlined corrective actions, supplier charge-backs, supplier scorecards, and supplier audits. It also lists and briefly describes several quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Finally, it lists additional topics related to supplier quality management systems.
The document discusses the purpose of quality management. Quality management focuses on achieving quality in products and services. It has three main components: quality control, quality assurance, and quality improvement. Quality control ensures consistency in production and customer satisfaction. Quality assurance verifies that standards are met. Quality improvement enhances products, services, and customer satisfaction over time. The document also provides examples of common quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. It lists additional quality management topics and resources.
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1. sharepoint quality management system
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I. Contents of sharepoint quality management system
==================
I recently have been engaged with a medical device manufacturer who lives and breathes
according to FDA regulations and GMP and Quality Management. The environment presently is
a mix of XP computers, traditional shared network drives, and a bit of visual source safe for
document storage and control.
While I could espouse how valuable Sharepoint could be to help them regarding their general
needs of collaboration, team work, knowledge management, business process management, etc.,
I'm hoping there may be someone who reads this board and may be able to express more
specifically how Sharepoint can fit in to this FDA regulated environment.
I tried googling to see if there was any success stories of using Sharepoint 2007/2010 in a similar
environment such as ISO 9001 or other related medical device manufacturing environment. But I
really didn't hit the mark.
So i'm posting this message to see if any of you know of any success stories about how
Sharepoint 2010 can be an effective platform in an FDA-regulated, QMS manufacturing
environment.
I know Sharepoint could handle much of what we need to do. BUt i'm hoping that I can either 1)
obtain a case study showing how some other leading organization adopted Sharepoint 2007/2010
2. in this very specific, non-generic environment, and 2) if there are any products or consultants
who specialize in fitting Sharepoint into such an environment.
In my background, I've used all kinds of general business uses and find the solution to be
incredibly powerful. I know to some extent that the off the shelf features would help our team in
general. But they are looking for a platform that is very specific to QMS controls, in addition to
general collaboration, business process, configuration management, issue tracking, incident
management, and document management revolving around this FDA-regulated need.
I will lose the recommendation war if I can't show other case studies of how others have put
sharepoint to use in this type of environment. If I can find such supporting information, I will be
in a position to help my organization adopt the platform and that would be very exciting. Truth
be told, this is the first organization i've worked for in about a decade that didn't have Sharepoint.
I'm professionally dying without it here in my role, but the organization also is not getting the
benefits of Sharepoint either. (you can't use what you don't have).
==================
III. Quality management tools
1. Check sheet
The check sheet is a form (document) used to collect data
in real time at the location where the data is generated.
The data it captures can be quantitative or qualitative.
When the information is quantitative, the check sheet is
sometimes called a tally sheet.
The defining characteristic of a check sheet is that data
are recorded by making marks ("checks") on it. A typical
check sheet is divided into regions, and marks made in
different regions have different significance. Data are
read by observing the location and number of marks on
the sheet.
Check sheets typically employ a heading that answers the
Five Ws:
Who filled out the check sheet
What was collected (what each check represents,
an identifying batch or lot number)
Where the collection took place (facility, room,
3. apparatus)
When the collection took place (hour, shift, day
of the week)
Why the data were collected
2. Control chart
Control charts, also known as Shewhart charts
(after Walter A. Shewhart) or process-behavior
charts, in statistical process control are tools used
to determine if a manufacturing or business
process is in a state of statistical control.
If analysis of the control chart indicates that the
process is currently under control (i.e., is stable,
with variation only coming from sources common
to the process), then no corrections or changes to
process control parameters are needed or desired.
In addition, data from the process can be used to
predict the future performance of the process. If
the chart indicates that the monitored process is
not in control, analysis of the chart can help
determine the sources of variation, as this will
result in degraded process performance.[1] A
process that is stable but operating outside of
desired (specification) limits (e.g., scrap rates
may be in statistical control but above desired
limits) needs to be improved through a deliberate
effort to understand the causes of current
performance and fundamentally improve the
process.
The control chart is one of the seven basic tools of
quality control.[3] Typically control charts are
used for time-series data, though they can be used
for data that have logical comparability (i.e. you
want to compare samples that were taken all at
the same time, or the performance of different
individuals), however the type of chart used to do
this requires consideration.
4. 3. Pareto chart
A Pareto chart, named after Vilfredo Pareto, is a type
of chart that contains both bars and a line graph, where
individual values are represented in descending order
by bars, and the cumulative total is represented by the
line.
The left vertical axis is the frequency of occurrence,
but it can alternatively represent cost or another
important unit of measure. The right vertical axis is
the cumulative percentage of the total number of
occurrences, total cost, or total of the particular unit of
measure. Because the reasons are in decreasing order,
the cumulative function is a concave function. To take
the example above, in order to lower the amount of
late arrivals by 78%, it is sufficient to solve the first
three issues.
The purpose of the Pareto chart is to highlight the
most important among a (typically large) set of
factors. In quality control, it often represents the most
common sources of defects, the highest occurring type
of defect, or the most frequent reasons for customer
complaints, and so on. Wilkinson (2006) devised an
algorithm for producing statistically based acceptance
limits (similar to confidence intervals) for each bar in
the Pareto chart.
4. Scatter plot Method
5. A scatter plot, scatterplot, or scattergraph is a type of
mathematical diagram using Cartesian coordinates to
display values for two variables for a set of data.
The data is displayed as a collection of points, each
having the value of one variable determining the position
on the horizontal axis and the value of the other variable
determining the position on the vertical axis.[2] This kind
of plot is also called a scatter chart, scattergram, scatter
diagram,[3] or scatter graph.
A scatter plot is used when a variable exists that is under
the control of the experimenter. If a parameter exists that
is systematically incremented and/or decremented by the
other, it is called the control parameter or independent
variable and is customarily plotted along the horizontal
axis. The measured or dependent variable is customarily
plotted along the vertical axis. If no dependent variable
exists, either type of variable can be plotted on either axis
and a scatter plot will illustrate only the degree of
correlation (not causation) between two variables.
A scatter plot can suggest various kinds of correlations
between variables with a certain confidence interval. For
example, weight and height, weight would be on x axis
and height would be on the y axis. Correlations may be
positive (rising), negative (falling), or null (uncorrelated).
If the pattern of dots slopes from lower left to upper right,
it suggests a positive correlation between the variables
being studied. If the pattern of dots slopes from upper left
to lower right, it suggests a negative correlation. A line of
best fit (alternatively called 'trendline') can be drawn in
order to study the correlation between the variables. An
equation for the correlation between the variables can be
determined by established best-fit procedures. For a linear
correlation, the best-fit procedure is known as linear
regression and is guaranteed to generate a correct solution
in a finite time. No universal best-fit procedure is
guaranteed to generate a correct solution for arbitrary
relationships. A scatter plot is also very useful when we
wish to see how two comparable data sets agree with each
other. In this case, an identity line, i.e., a y=x line, or an
1:1 line, is often drawn as a reference. The more the two
data sets agree, the more the scatters tend to concentrate in
the vicinity of the identity line; if the two data sets are
numerically identical, the scatters fall on the identity line
6. exactly.
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific
event.[1][2] Common uses of the Ishikawa diagram are
product design and quality defect prevention, to identify
potential factors causing an overall effect. Each cause or
reason for imperfection is a source of variation. Causes
are usually grouped into major categories to identify these
sources of variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method
7. A histogram is a graphical representation of the
distribution of data. It is an estimate of the probability
distribution of a continuous variable (quantitative
variable) and was first introduced by Karl Pearson.[1] To
construct a histogram, the first step is to "bin" the range of
values -- that is, divide the entire range of values into a
series of small intervals -- and then count how many
values fall into each interval. A rectangle is drawn with
height proportional to the count and width equal to the bin
size, so that rectangles abut each other. A histogram may
also be normalized displaying relative frequencies. It then
shows the proportion of cases that fall into each of several
categories, with the sum of the heights equaling 1. The
bins are usually specified as consecutive, non-overlapping
intervals of a variable. The bins (intervals) must be
adjacent, and usually equal size.[2] The rectangles of a
histogram are drawn so that they touch each other to
indicate that the original variable is continuous.[3]
III. Other topics related to sharepoint quality management system (pdf
download)
quality management systems
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iso 9001 quality management system
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quality system management
quality management techniques
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