Leo C. Fernandez II has over 10 years of experience in sales and customer service roles. He currently works as a Sales Assistant at Nike Doha City Center in Qatar, where he provides excellent customer service to increase sales and revenue. Previously, he held various roles such as Account Officer, Collection Officer, and Pharmacist Assistant in the Philippines, where he gained experience in data analysis, account management, collections, and retail. He aims to work in a competitive organization where he can utilize his knowledge and skills to contribute to the company's growth.

1. MR. LEO C. FERNANDEZ II
Address: 206 mp traders Building B ring
rod. Doha, Qatar
Mobile Number: +97433-765-415
Email Address:
fernandezleo0408@gmail.com
CAREER EXPERIENCES
NIKE DOHA CITY CENTER – NIKE MALL OF QATAR
DEC. 01, 2015 – PRESENT
SALES ASSISTANT
 Provide high-class customer service and to increase company's growth
and revenue through sales maximization.
 Ensure the items on display follows company Standard.
 Check availability of on hand items by submitting weekly refill request.
 Build good relationship with customers to make sure that they will
come back again.
PLDT – 6th flr. Cybergate Tower3 Boni. Ave. Makati City Ph.
January 1, 2014 – October 11, 2014
Account Officer as Data Analyst:
 Consolidate all processed accounts of the group by the end of the
month and monitor their status.
 Monitor all process accounts to assure meeting customers satisfaction
and to address any concern receive given by courier or thru agent’s call-out.
 Had strictly scrutinized and monitored accounts for delivery forwarded
to courier to assure that all successful delivery will be posted or to ensure
company’s revenue.
 Had checked New Deliveries provided by courier for Posting or closing
of delivered transactions.
 Coordinated with Ware House / Courier regarding to any concerns that
was for the delivery of the account to imply proper logistics.
 Consolidate report received from IT and Courier on a daily basis and
forwarded the summary or the synopsis of such information by demonstrating
a power point, excel and graph presentation to the Supervisor and Manager.
SPECIALIZATION ON SALES
OBJECTIVES
To be able to work in a
competitive organization
where I can share my
knowledge and apt skills, and
enhance my capabilities and
see myself growing as well as
the company.
PERSONAL
PARTICULARS
Date of Birth: April 15, 1982
Birth Place: Manila
Height: 5’11
Weight: 145 lbs.
Gender: Male
Nationality: Filipino
TRAINING AND
SEMINARS
Encoding,O.J.T
University of Manila – M.V Delos
Santos St. Manila
2002
Plan and Sales Coordinator/ O.J.T
PhilAm Plans – Tecktite
Bldg.Ortigas,Pasig Cty
2002
Junior Achievement of the Phil.
Inc. (JAPI) - 2nd Flr., Nicholson
Plaza Building, Faraday St. Cor.
Newton, Barangay San Isidro,
Makati City
2001
Assigned as the President of
Gardigans Dream (a mini
company organize to improve
skills of students in handling
business)
EDUCATION
Bachelor of Science in Business
Administration
(Major in Management)
University of Manila
March 2003
COMPUTER SKILLS
Microsoft Offices: Excel, Word,
Powerpoint

2. Smart Communications Inc. – 6th flr. Smart tower 1 Makati Ph.
December 17, 2012 – December 31, 2013
Account Officer as Call-out Agent (telesales)
 Had vigorously offered varied products with our target market and customer such as net
book and tablet and its innovative versions for years and met company’s quota. Turning
potential market into a loyal customer is one of the duties we made sure to be
accomplished and retain company’s good reviews in telemarketing through effort and
result.
 Reviewing accounts to verify if it is qualified for the retention purposes and assertively offers
company’s bundled item to their internet connection to retain their account with the management.
 Mechanically and randomly answered calls made by Cosmocall universe for retention purposes.
 Giving information on the promo offered, such as Terms and Condition prior availing the promo and
the choices they could avail upon confirming the transaction to have a lucid negotiation.
 Verifying subscriber’s authenticity through phone by asking personal identifications first to make
sure that the person confirming is the subscriber itself to make the transaction valid
 Closing and summarizing all the details through phone transaction to have an apparent and official
negotiation with the customer.
 With collection duty(Nopsa / Infinity) from 5:00 pm – 8:00pm (mon. - fri) 8:00am –
5:00pm (sat)
Smart Communications Inc. - 6th flr. Smart tower 1 Makati Ph.
July 12, 2010 – December 16, 2012
Collection Officer: (SmartBro /GSM-NOPSA and Infinity accounts)
 Responsible to monitor and rehabilitate delinquent and over-limit accounts as well as to minimize
delinquent accounts and contain flow through to the next cycle.
 Resourcefulness in securing Promises to pay.
 Had reviewed and recommended enhancements to improve current work flow/processes to minimize
manual input to increase operational efficiency.
 Had created a professional and friendly environment providing fast, flexible and efficient service to our
customers.
 Submitted Month End Report (MER), Reports containing complaints of subscribers and Compliance on
payment arrangement made for the whole month.
Dec. 21, 2009 – June 03, 2010
OFFICE STAFF / CLERK
QUALI-CENTRUM HUMAN RESOURCES assigned at
BANCO DE ORO –TBOD – TPG / LG flr. Benguet bldg. Ortigas Pasig city transfer to 11th Flr. BDO bldg.
Dasmariñas, Binondo
 Encoded incoming faxes such as ATD’s (authority to debit), receipts, proof list from different
companies used for their payroll.
 Answered incoming calls from different clients for their queries regarding their sent fax.
 Had checked pay file sent versus the ATD’s receive daily.
Aug.16, 2005 – Nov. 16, 2009
PHARMACIST ASSISTANT

3. Manson Drug Corp. – Frisco cor. Tolentino St. SFDM Q.C.
 Had gladly greeted customers and diligently helped them locate merchandise and any of their queries.
 Assisted pharmacist by dispensing pharmaceutical products.
 Confirmed all the details before handing to the pharmacist.
 Handled payments made to pharmacy.
 Assure that assigned shelves are clean and has displays.
 Check stocks for inventory purposes and expiration medicine or stocks handled.
Aug 2004 – Jan. 2005
RETAIL SALES COORDINATOR
Abenson Corp. – Fairview Center Mall, Fairview Q.C.
 Counter Sales - Sell merchandise by answering questions concerning product availability, price, use and
application to retail customers.
 Had assisted retail customers by suggesting and/or recommending appropriate product/merchandise for
customer project.
 Qualify customer needs by asking appropriate questions.
 Kept current on all products available as well as sale items.
 Conducted price quotes or estimated special order products and volume quantities.
June 2001 – Aug. 2002
Service Crew (part time)
Wenphil Corp. – Frisco Q.C.
 Greet and Assist customers.
 Serve pending order to guests.
 Clean store (Glass, floor, tables and comfort rooms.)
 Other duties assigned by Supervisor or OIC.
.
Character References:
Rahim pandapatan ali Marivick Legaspi
Team Leader Gulf Marketing Group - Nike
Gulf Marketing Group- Nike Area Visual Merchandiser
+97430757425 +9746698751
Angelo Cosgafa
Technical Admin
Specialties Qatar
+97455023971