Preston Sample has over 7 years of experience in customer service roles, including as a Customer Service Representative, Store Manager, and Sandwich Artist. He is seeking a customer service role with USAA to utilize his knowledge and provide world-class service to members, as he has experienced as a military dependent and USAA member himself. He has a track record of excellent customer satisfaction results and was selected for management training roles due to his expertise in customer relations.

1. PRESTON SAMPLE
5 0 8 3 A U S T ERLIT Z DRIV E
C O LO RA DO S PRING S , C O 8 0 9 2 3
( 7 1 9 ) 6 4 0 -1 7 0 7
S A MPLE_PS N@ H O T MA IL. C O M
OBJECTIVE
It is my intent to use my knowledge and skills gained as a Customer Service Representativeand Sales Manager
to provide the same world-class serviceto the USAA membership that I have always experienced as a military
dependent and USAA member.
Work Experience
CUSTOMER SERVICE REPRESENTAT IVE
STARTEK HEALTH, COLORADO SPRINGS, DEC 2014 – PRESENT
 Customer-focused and success-driven; always sought to provide the customers with the best quality of
service
 Trained with soft skills to provide a welcoming and open conversation with customers
 Constantly sought new challenges from my supervisors to free them to use their time with the other
agents more efficiently
 Able to effectively adapt to new situations and clients that require different skill set and task goals
 Selected for management training due to demonstrated expertise in customer relations
 Chosen as the only agent on-site to take part in the “Catalyst to Leadership” course; typically reserved
only for middle-management
 Chosen to be a “Kaiser Advisor”—a senior representative for the Kaiser Permanente contract—and
given training to properly assist an agent when there is need for an escalation with a customer
 Provided follow-up training to supplement scheduled training to the remainder of the “Kaiser Advisor”
representative pool
 Utilized critical thinking and problem solving skills to diffuse several potentially unfortunate customer
service situations which resulted in customer retention and higher overall customer satisfaction
 Chosen to support the agents in my unit giving them advice and guidance through Y-cord training and
over-the-shoulder assistance
 Routinely seeking and completing skills-based continuing education to enhance my ability to provide the
best service possible to customers
 Used descriptive upsell techniques concerning the options and features available to prospective
customers enabling them to make an informed decision about our products
 Effectively and efficiently utilized the required software suites during every call which resulted in
improved customer interactions and higher sales percentages
Store Man ager
SUMMIT SUBWAY, COLORADO SPRINGS, Feb 2014 – Dec 2014
 Committed to Excellence;routinely go aboveand beyond duty requirements to posturethe team for
continued success.
 Consistently strived to provide an outstanding customer service experience, making every customer feel
special, all the while enforcing productupsell to increase the bottom line.
 Store ranked #2 in the franchise for graduation and summertime catering orders as a direct resultof
effectiveupsell and word-of-mouth advertising.
 Managed the training ofstaff personnel in the areas ofcorporate policy, operations efficiency, quality
customer service, product upsell, product resourcemanagement, product wastemanagement, and
health, sanitation, and safety standards.
 Monitor compliance with health and fire regulations regarding foodpreparation and serving, and
building maintenance in lodging and dining facilities.
 Monitor food preparation methods, portion sizes, and garnishing and presentation offood to ensure
that food is prepared and presented in an acceptable manner.
 Count money and make bank deposits.
 Investigateand resolve complaints regarding food quality, service, or accommodations.

2.  Coordinate assignments of food preparation personnel to ensureeconomical use offood and timely
preparation.
 Schedule and receive food and beveragedeliveries, checking delivery contents to verify product quality
and quantity.
 Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are
authorized and budgeted.
 Maintain food and equipment inventories, and keep inventory records.
 Schedule staffhours and assign duties.
 Establish standards for personnel performance and customerservice.
 Order and purchaseequipmentand supplies.
 Review work procedures and operational problems to determine ways to improve service,performance ,
or safety.
San dwic h A rtist
SUMMI T SUBWAY, COLORADO SPRI NGS, Sep 20 1 2 – Jan 20 1 4
 Committed part ofa winning team;store ranked #7 ofover 300 territory stores in customerrankings for
quality, service, and experience.
 Selected over sixty peers to train and serve as Assistant StoreManager.
 Trained six peers in customerserviceoperations to include customer interaction, product preparation,
productupsell,and organization and efficiency.
 Maintain sanitation, health, and safety standards in work areas.
 Clean food preparation areas, cooking surfaces,and utensils.
 Verify that preparedfood meets requirements for quality and quantity.
 Prepare specialty foods such as pizzas, fish and chips, sandwiches,and tacos, following specific methods
that usually requireshort preparation time.
 Read food order slips or receive verbal instructions as to food required by patron,and prepare and cook
food according to instructions.
 Measure ingredients required for specific food items being prepared.
 Take food and drink orders and receivepayment from customers.
 Clean, stock, and restock workstationsand display cases.
 Cook the exact number ofitems ordered by each customer, working on several different orders
simultaneously.
 Wash, cut, and prepare foods designated for cooking.
 Prepare and serve beverages such as coffee and fountain drinks.
 Order and take delivery ofsupplies.
Bu sser an d Dish wash er
OUTBACK STEAKHOUSE SI ERRA VI STA, AZ Jan 201 2 – Aug 201 2
 Wash dishes, glassware, flatware, pots, orpans, using dishwashers or by hand.
 Place clean dishes, utensils,or cooking equipment in storage areas.
 Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
 Stock supplies, such as food or utensils,in serving stations, cupboards, refrigerators, or salad bars.
 Sweep or scrub floors.
 Clean garbage cans with water orsteam.
Car Wash er
CI RCLE B AUTO SALES, SI ERRA VI STA, AZ, Aug 201 1 – Jan 201 2
 Inspect parts, equipment,or vehicles for cleanliness, damage, and compliance with standards or
regulations.
 Scrub, scrape, or spray machine parts, equipment,or vehicles, using scrapers,brushes,clothes, cleaners,
disinfectants,insecticides, acid, abrasives,vacuums, orhoses.
 Clean and polish vehicle windows.
 Rinse objects and place them on drying racks or use cloth, squeegees, or air compressors to dry surfaces.
 Drive vehicles to or from workshops orcustomers'workplacesor homes.
 Connect hoses or lines to pumps orother equipment.
 Clean the plastic work inside cars, using paintbrushes.

3. Stu den t A c c ou n tan t
SULPHER SPRI NGS VALLEY ELECTRI C COOPERATI VE, SI ERRA VI STA, AZ, May 201 1 – Aug
201 1
 Prepare, examine, or analyze accounting records, financial statements, or otherfinancial reports to
assess accuracy, completeness, and conformance to reporting and procedural standards.
 Establish tables ofaccounts and assign entries to proper accounts.
 Develop, implement, modify, and document recordkeeping and accounting systems, making use of
current computer technology.
 Prepare forms and manuals for accounting and bookkeeping personnel, and direct their work activities.
EDUCATION
COCHISE COLLEGE, SIERRA V ISTA , A Z
Completed coursework towards Computer Science, Jul 2011 - Dec 2011
PIKES PEA K COMMUNITY COLLEGE, COLORA DO SPRINGS, CO
Completed coursework towards Computer Science, Aug2013 - Dec 2013