Tugas Bahasa Inggris Kelas IIB Group 8 : 1. Fredi Teguh Santoso 2. Rian Fajriansyah

1. Nursing Academy Of East Kotawaringin
www.akperkotim.ac.id
Jalan : Batu Berlian No. 11
Telephone. (0531)22960/fax (0531)22960
SAMPIT

2. PRESENTING YOURSELF AND YOUR ORGANISATION
By 1. Rian Fajriansyah
NIM: 1414401d079
2. Fredi Teguh Santoso
NIM: 1414401d059

3. What is Customer Service?
(And why is it important?)

4. Customer service is the service provided to
customers before, during and after purchasing
and using goods and services. Good customer
service provides an experience that meets
customer expectations. It produces satisfied
customers. Bad customer service can generate
complaints. It can result in lost sales, because
consumers might take their business to a
competitor.

5. What Strategies for Improving Patient
Satisfaction ???

6. 10 Strategies for Improving Patient Satisfaction
1. Start seeing patients as customers.
2. Be courteous and respectful.
3. Never show indifference to patients.
4. Don't contradict, argue or match wits
5. Tell patients you appreciate their business
6. Use plain terms and simple explanations.
7. Good manners will get you everywhere.
8. Keep seeing healthcare as a calling.
9. Stay in touch with patients.
10.Keep your promises.