The document discusses cultivating a positive customer service attitude in a dining hall setting. It emphasizes greeting customers with a smile, maintaining a clean and orderly dining room, dressing professionally, and treating all customers with respect, courtesy, and a helpful attitude. The document also provides tips for properly handling complaints, such as actively listening to identify solutions and maintaining a positive attitude. The goal is to enhance customer satisfaction and meet their expectations.
Retail customer service training PowerPoint
This is an easy presentation to understand. Train employees on the importance of basic customer service.
please visit my website - www.bamservicetraining.com
The Customer Service Workout: Ten Essential Skills for Frontline Employees
This presentation focuses on ten skills frontline employees can practice to improve their interactions with customers. From using effective service language to staying calm when things go wrong, these basic questions and suggestions can be incorporated into any organization looking for some quick wins in its delivery of exceptional customer service.
The script that accompanies this program can be found at http://www.businesstrainingworks.com/main-menu/customer-service-training-program.
For more information about onsite customer service training and for free training resources, visit us online at www.businesstrainingworks.com.
This powerpoint presentation helps to establish basics for taking care of customers while at the same time reiterates examples numerous times for people who are crucial to our customer satisfaction. It addresses how devastating the loss of one customer can be through not providing the ultimate customer experience. one service failure can sink a business. Your frontline people and everyone they work with are part of the internal customer network. As a team they must all work together to provide the unforgettable customer experience and exceed the customers\’ expectations.
Customer Service - Going beyond satisfaction. It is no longer enough to have merely satisfied customers. One has to look beyond satisfaction in order to retain customers in today's world.
Retail customer service training PowerPoint
This is an easy presentation to understand. Train employees on the importance of basic customer service.
please visit my website - www.bamservicetraining.com
The Customer Service Workout: Ten Essential Skills for Frontline Employees
This presentation focuses on ten skills frontline employees can practice to improve their interactions with customers. From using effective service language to staying calm when things go wrong, these basic questions and suggestions can be incorporated into any organization looking for some quick wins in its delivery of exceptional customer service.
The script that accompanies this program can be found at http://www.businesstrainingworks.com/main-menu/customer-service-training-program.
For more information about onsite customer service training and for free training resources, visit us online at www.businesstrainingworks.com.
This powerpoint presentation helps to establish basics for taking care of customers while at the same time reiterates examples numerous times for people who are crucial to our customer satisfaction. It addresses how devastating the loss of one customer can be through not providing the ultimate customer experience. one service failure can sink a business. Your frontline people and everyone they work with are part of the internal customer network. As a team they must all work together to provide the unforgettable customer experience and exceed the customers\’ expectations.
Customer Service - Going beyond satisfaction. It is no longer enough to have merely satisfied customers. One has to look beyond satisfaction in order to retain customers in today's world.
The presentation covers some special situations that salespersons normally face. We will cover here how to handle objections, complaints and awkward customers.
Customer service is the extremely important in building company image and business development. This presentation will give you brief guidelines about customer service skills.
The presentation covers some special situations that salespersons normally face. We will cover here how to handle objections, complaints and awkward customers.
Customer service is the extremely important in building company image and business development. This presentation will give you brief guidelines about customer service skills.
CUSTOMER SERVICE ACROSS CULTURES - WORKING IN ETHIOPIAKalkidan Girma
This presentation provides a description of customer relations and expectations across diverse cultures. It is prepared for anyone whose work involves customer relations in diverse working environments.
IN THIS SUMMARY
In an increasingly global business world, customer service organizations are faced with more and more diversity among customers and employees. Treating customers as a homogeneous group is certain to lead to service breakdowns and even organizational failure. With the globalization of business, it is increasingly common to deal with customers who speak a different primary language and have different communication styles and preferences. In Please Every Customer, Robert W. Lucas describes how customer service professionals can provide outstanding service through careful attention to interpersonal communication, nonverbal communication, listening, and personal image.
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http://www.bizsum.com/summaries/please-every-customer
3. What is “Customer Service” ?
“A series of activities designed to
enhance the level of customer
satisfaction – that is, the feeling that a
product or service has met the
customer expectation."
Turban, Efraim (2002). Electronic Commerce: A Managerial Perspective.
Prentice Hall.
4. WVU Dining Mission
Statement
“We are committed to providing
balanced, nutritious meals in a pleasant
and welcoming atmosphere and
educating our customers about nutrition
and the benefits of a healthy lifestyle.”
5. Customers Expect
To be treated kindly
To have their needs met
To receive a consistent product
7. Greet Customers
Greet with a smile
Make eye contact
Greet customers by name, if possible,
to make experience more personal
Be open and friendly
8. Dining Room Atmosphere
Try to see it from the students’
perspective
Scan the room for
◦ Appearance
◦ Cleanliness
◦ Overall Order
9. Personal Dress
Take pride in your appearance
Shower daily & keep fingernails clean
Do not use perfume or cologne
Keep hair neat, clean, and away from
face and eyes
Do not wear loose jewelry that may fall
into food
10. Basic Customer Service
Treat all customers equally and with
respect & courtesy
Show a positive attitude of
care, concern, and helpfulness
Take initiative and anticipate the
customer’s needs
Provide timely service without making
the customer feel rushed
Demonstrate good language and
communication skills
11. Basic Customer Service,
cont’d.
Be flexible to the customer’s needs,
allowing them to make the decisions
Be sensitive to the customer’s point
of view and give them a sense of
control
Be willing to take responsibility and
avoid blaming anyone else
Always have a pleasant attitude,
letting the customer know that you’re
happy to serve them
12. Handling Complaints
Complaints may be verbal or non-verbal
Verbal:
◦ The customer uses words to tell you that they
are unsatisfied with the service they are
receiving
Non-verbal:
◦ The customer uses body language to tell you
that they are unsatisfied with the service they
are receiving
i.e. A student at the sandwich line crosses arms and
taps foot when panini maker takes too long.
Rolling of eyes.
13. Helpful Tips
Actively listen to the customer to find
out how to resolve and fix the
problem. Ask questions to help identify
solutions.
Manage stress in your personal and
work life to avoid projecting negative
attitude towards customers.
Schieltz, Matthew. “How to develop a positive customer service
attitude.” E-How Articles.
14. Conclusion and Discussion
Good customer service is an essential
part of operating a dining hall.
What customer service experiences
have you observed?
◦ What went well, and what didn’t?