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Presentation advanced management – the road ahead
- 1. © 2012 VMwareInc. All rights reserved Advanced Management – The Road Ahead Mark Stockham Strategist: Management, Automation and Cloud Wembley 9th May 2012
- 2. 3 The Shifting Landscape DeliveryMethods Devices Applications Work Style
- 3. 4 Cloud Requires aNew Approach to Management Traditional IT Management Applications & Infrastructure tightly coupled into vertical stacks, creating multiple silos Business Agility Suffers Greater Flexibility = Agility Cloud Management Abstraction of applications from infrastructure, with policy-based coordination & automation Cloud Infrastructure
- 4. 5 VMware’s Approach: MoreAutomation than Management Simplifies Management by Increasing Automation Embedded and Integrated Intelligence Brings Teams and Processes Together Convergence Visibility and Control, to Run IT Like a Business Business-Level Metrics IT as a Service
- 5. 6 Business-like ? Competency Does thejob well, delivers what was agreed to … Credibility Shows good judgment, makes effective decisions … Contribution Aligns to objectives, makes a difference …
- 6. 7 Is IT Speakingthe Language of Business? I’ll increase sales by 6% or $35M. I’ll reduce COGS by $5M annually. I’ll increase sales leads 30% and generate a pipeline of $70M. CFO VP Supply Chain VP Sales CMO CIO •Sales budget •Logistics budget •Marketing budget •IT budget I have $20M extra budget. What can you do for me? I’ll build another data center which will give us 40% more compute power.
- 7. 8 Changing the Conversation •IT finds its own savings • IT budget enhanced • IT shifts from KTLO to innovation • IT is now transformational Cost Risk while Service Quality Innovation We’ll reduce annual costs by $6M, reduce risk in outsourcing by 20%, increase service quality by 15% and apply savings to a new CRM system.
- 8. 9 Change the BusinessRunthe Business Business Deliver a Profit IT Difficult to articulate IT value Inconsistent service quality No insight into service costs The CIO Crunch CIO Competency? Contribution?Credibility?
- 9. 10 Would it helpif you could … Detect “bad” code Ensure business transactions Troubleshoot slow applications Drill into the “cost of service”Decrease TTM for new apps Develop “what-if” scenarios Govern vendor performance and spend Manage service levels IT Difficult to articulate IT value Inconsistent service quality CIO No insight into service costs Competency ContributionCredibility Provision rapidly and efficiently Intelligently automate operations management Proactively manage performance Gain visibility across the infrastructure
- 10. 11 Introducing the NewManagement Suites vFabric Application Management Suite VMware IT Business Management Suite vCenter Operations Management Suite Simplify management in virtual and hybrid cloud environments and accelerate the journey to IT as a Service IT Financial Management, Service Level Management, Vendor Governance New capabilities from Digital Fuel acquisition Simplified application provisioning and performance management Optimized for Spring-based Java applications on vCloud Director Enhanced integration of performance, capacity and configuration management New application discovery & dependency mapping capability
- 11. © 2012 VMwareInc. All rights reserved vCenter Operations Management Suite
- 12. 13 vCenter Operations ManagementSuite vCenter Operations Management Suite What does it deliver? • Integrated and highly automated performance, capacity and configuration management • Operations management console that integrates with 3rd party solutions • Continuous compliance analysis and remediation Why is it unique? • Patented analytics self learn “normal” in a dynamic environment • Integrated approach converges disciplines • Designed for vSphere and built for Cloud but extensible to legacy solutions
- 13. 14 vCenter Operations ManagementSuite Detect “bad” code Ensure business transactions Troubleshoot slow applications Drill into the “cost of service”Decrease TTM for new apps Develop “what-if” scenarios Govern vendor performance and spend Manage service levels IT Difficult to articulate IT value Inconsistent service quality CIO No insight into service costs Competency ContributionCredibility Provision rapidly and efficiently Intelligently automate operations management Proactively manage performance Gain visibility across the infrastructure
- 14. © 2010 VMwareInc. All rights reserved vFabric Application Management Suite
- 15. 16 Cloud is drivingaggressive innovation in Apps, Infrastructure! 1 Application teams Infrastructure teams A forward-looking large enterprise 1. Applications developed within a matter of days with new frameworks, need to be deployed quickly into modern hybrid clouds! 2. Applications need to scale dynamically in an elastic cloud environment Application Modernization Infrastructure Modernization
- 16. 17 But do enterpriseshave “cloud-ready” deployment automation tools ? 1 Application teams Infrastructure teams Enterprises have 3 BIG CHALLENGES! App Release
- 17. 18 Challenge 1 –Legacy Deployment & Configuration tools Application teams Infrastructure teams A forward-looking large enterprise 1. Little to no automation, 1 size fits-all process & schedule driven 2. Not cloud-aware. Tight dependencies with infrastructure 3. Deployments typically take a planned effort of weeks or more Deployment & Configuration? Application Release teams cachedatabasemessaging appserver appserver appserver load balancer worker load balancer 1
- 18. 19 Challenge 2 –Proliferation of Middleware, OS 1 Application teams Infrastructure teams A forward-looking large enterprise 1. Too many combinations of VM templates, scripts 2. Post deployment compliance headaches 3. Environment readiness for middleware adding to deployment time Middleware, OS – Standardization, Collaboration, Policy-based enforcement? cachedatabasemessaging appserver appserver appserver load balancer worker load balancer Application Infrastructure teams 2
- 19. 20 Challenge 3 –Disconnected Application Operations Application teams Infrastructure teams A forward-looking large enterprise 1. Not all deployments get automatically discovered by the monitoring system 2. Long troubleshooting cycles for bad app code/deployments 3. Lengthy capacity planning process, with little to no auto scaling capabilities for apps Run-time application management? Application Operations team cachedatabasemessaging appserver appserver appserver load balancer worker load balancer 3
- 20. 21 What is AppDirector1.0? AppDirector automates application deployments on hybrid clouds, specifically on VCD 1.5 vCloud Director 1.5 Application Stack Applications Custom or Packaged App binaries, config .war, .jar, .tar, .zip etc Middleware, OS App servers, messaging, web servers, databases, operating systems, load balancers, etc
- 21. 22 Simplified & PortableApplication Blueprints Standardized logical application deployment topologies Simple and intuitive drag and drop user interface for application architects Designed for applications running in dynamic cloud environments. Standardized application structure, software components, dependencies,, configurations, policies for simple & complex apps Agile, standard repeated deployments Portable across hybrid clouds Overview Benefits
- 22. 23 Standardize Deployment Settingsusing Deployment Profiles Separation of logical and deployment related information Deployment profiles are collection of deployment settings for different deployment environments Standardize on cloud templates, network, cluster sizes, application property configurations and execution plans Portability of blueprints across clouds Lock down configuration properties and values for regulated apps and environments Repeatable deployments into environments with standard deployment settings Easy identification of config drifts between environments Overview Benefits
- 23. 25 Rich Catalog ofStandardized Supported OS, Middleware Rich out of the box OS and Application Infrastructure (middleware) Includes VM templates with Operating systems, with optional pre-installed software Includes dynamically installable scripted software Quickly gets IT to standardize on “cloud- ready” OS and Application Infrastructure components Accelerates standardized application deployments into cloud Overview Benefits
- 24. 27 Automated and OrchestratedProvisioning Intelligent system automation from application blueprint into deployment execution plan Extensibility via custom scripts and tasks in execution plan for 3rd party callouts and system integrations Flexible choice between complete automation and orchestrated provisioning based on application and deployment environments Integration with existing systems such as release automation tools for deployment process, notifications Customizable in-guest security patching of software in regulated environments Overview Benefits
- 25. 29 Integrated withvFabric Application Performance Management Applications can be pre-instrumented with AppInsight & Hyperic agents Deployed Applications monitored by vFabric APM for topology, metrics, and remediated for scale and other actions Integrated active application management for deployed applications Remediation actions for scale in/out/up/down of applications via vFabric APM Overview Benefits Integrated Active Application Management
- 26. 31 Application Management “By 2015,more than 50% of enterprises will need capabilities beyond those delivered by the current APM tools to manage a complex and dynamic infrastructure and application environment.” “By 2015, less than 50% of the current APM vendors will transition their products to manage the new complex and dynamic environment that will emerge.”
- 27. 32 In three yearstime…. Current APM tools will meet the needs of less than half of enterprises Less than half of APM vendors will be ready for cloud
- 28. 33 WS OS AS OS AS OS DB OS JMS OS Network, Transaction Monitoring Monitorsthe performance of the Application from the business point of view – How long does it take a transaction to go through – Latency, Usage, Throughput. Application Infrastructure Monitoring Monitors application infrastructure (middleware) and collect thousands of metrics in all Application tiers – Web, App, Messaging, DB, OS etc.. CPU Memory Disk Threads Connections … Thread Pool JDBC Pool No. of JVM Wait time No of connections Disk queue length Code Monitoring Instruments the application code to easily detect “bad code” that impacts application performance Application Performance Management WS OS WS OS AS OS AS OS DB OS myweb.com Spring Servlets Spring Servlets Queue Size Enqueue count
- 29. 34 Single Pane ofGlass - Applications Dashboard Consolidated dashboard presenting an overall health view Key application oriented KPIs to provide full visibility
- 30. 35 Auto Generated TopologyMap Automatically detect application components and relationships Dynamically pick up business transactions and provide them with health scores Visualize health on each component of the app
- 31. 36 Code Drill DownsFrom the Change Info in the Graph Monitor transactions from the backend all the way to the DB Provide deep dive into the code level to detect “Bad code”
- 32. 37 Managing Dynamic ApplicationCost Cost vs. Usage Application cost breakdown over time
- 33. 38 Distinction of Ownerships– The Cloud “Operating” Model App Performance, Availability, Usage, Cost, Cloud Ops (Infra NOC) Infrastructure Performance, Capacity, Config, Security Storage NW Storage NW PublicPrivate App Ops ComputeCompute Infrastructure Service Health, Cost Utilization, App Visibility
- 34. 39 Distinction of Ownerships– The Cloud “Operating” Model Code Application (.war) Server (process) OS VM ESX, Storage, NW Application Infrastructure agent Network Non-intrusive Lightweight code agent Infrastructure Monitoring App Performance, Availability, Usage, Cost, Cloud Ops (Infra NOC) Infrastructure Performance, Capacity, Config, Security App Ops Infrastructure Service Health, Cost Utilization, App Visibility
- 35. 40 Distinction of Ownerships– The Cloud “Operating” Model App Performance, Availability, Usage, Cost, Cloud Ops (Infra NOC) Infrastructure Performance, Capacity, Config, Security App Ops Infrastructure Service Health, Cost Utilization, App Visibility vFabric APM vFabric AppInsight vFabric Hyperic vFabric APM vCenter Operations
- 36. 41 Application Management Dashboard Application Provisioning Application Infrastructure Monitoring Network Transaction Monitoring ApplicationMapping Code Monitoring Application Performance Management VMware Application Management—Products vFabric AppDirector vFabric APM (bundle) Hyperic AppInsight vCenter Infrastructure Navigator
- 37. 42 Would it helpif you could … Detect “bad” code Ensure business transactions Troubleshoot slow applications Drill into the “cost of service”Decrease TTM for new apps Develop “what-if” scenarios Govern vendor performance and spend Manage service levels IT Difficult to articulate IT value Inconsistent service quality CIO No insight into service costs Competency ContributionCredibility Provision rapidly and efficiently Intelligently automate operations management Proactively manage performance Gain visibility across the infrastructure
- 38. © 2010 VMwareInc. All rights reserved IT Business Management Suite
- 39. 44 How ITBM Works Correlation Engine VisualDesigner IT Costing, Billing/Chargeback, Budgeting/Forecasting, Cost Optimization Performance, Financial, Relationship Governance Processes Auto Discovery nLayers… Business Apps SAP, Oracle, … IT Monitoring HPOV, BMC … Help Desk Remedy, Clarify … CMDB Atrium, Tideways … Additional Data Log Files, Web Forms … Workflow Reporting Alerts Contracts Dashboards Cost Models Service Agreements, Contracts Service Portfolio & Catalog Reports
- 40. 45 360o Degree Visibilityfor Fact-Based Decisions VMware Capabilities • Consumption tracking – Capture consumption data from all sources • Powerful cost modeling – Build service cost models with OOB templates • Bill of IT – Provide financial transparency in the language of the business • Budget & Forecasting – Bottoms-up and top- down planning; variance analysis • Benchmarking – Compare actual service costs against industry average Benefits • Improved IT transparency to business • Budget accountability • Fact-based transformation decisions
- 41. 46 Cost and ServiceOptimization VMware Capabilities • Smart Data Loading enables connecting, cleaning, validation and association of data from ERP, databases, etc. • Best practices for various maturity stages • Experienced PSO and partners to help implement the journey • Chargeback Manager collects consumption data for all things cloud • Benchmarks to learn, compare from industry as you implement new services Benefits • Automated data collection with accuracy • Track and reinvest savings and communicate value to business • Make informed justifiable new business decisions Where are you today? Where do you want to be? Go on an informed and tested journey Model “What-If” scenarios to see optimization impact
- 42. 47 Communicate IT Valuein Business Language VMware Capabilities • Publish Bill of IT in dollars, services, business units • Show metrics that matter: • Top users by business service • Top business services by IT cost • Top budget overrun by IT business services • Top budget overrun by users (BUs) • Trending of IT services • Show SLA agreements and performance reports Benefits • Enhanced IT transparency and accountability • Fact-based conversations enhance IT credibility • Business sees IT as partners, and feels IT is listening
- 43. 48 Manage Business Expectations VMwareCapabilities • Visually define, negotiate, and revise IT quality, operational, and value commitments • Create workflows to orchestrate commitments • Perform service level monitoring • Receive automated alerts for an SLA, OLA, KPI • Generate and distribute formatted monthly service reports and booklets Benefits • IT transparency and accountability enhanced • Business sees IT as partners, and feels IT is listening • Fact-based conversations enhance IT credibility • Identify and prevent potential SLA breaches Service Level Management Workflow
- 44. 49 Would it helpif you could … Detect “bad” code Ensure business transactions Troubleshoot slow applications Drill into the “cost of service”Decrease TTM for new apps Develop “what-if” scenarios Govern vendor performance and spend Manage service levels IT Difficult to articulate IT value Inconsistent service quality CIO No insight into service costs Competency ContributionCredibility Provision rapidly and efficiently Intelligently automate operations management Proactively manage performance Gain visibility across the infrastructure
- 45. 50 vCenter Operations Management Suite Want tobe “business like” ? VMware can help IT Articulate IT value Consistent service quality CIO Insight into service costs Competency ContributionCredibility vFabric Application Management Suite IT Business Management Suite
- 46. © 2010 VMwareInc. All rights reserved Thank You