The document discusses the stages of effective listening. It begins by outlining how listeners can prepare, including reviewing prior knowledge of the topic, context, and purpose for listening. Next, it describes how speakers can provide background to help listeners, including information about themselves, the topic, purpose, and use of body language. It also stresses the importance of an interactive relationship between speakers and listeners. Finally, it discusses strategies for active listening, including tuning in, forming questions, listening, and reviewing. The overall stages of listening discussed are preparation, reception, and review.