1. Preetam H Agarwal
A 1 / 701, Phase 1, Gangadham Society, Bibvewadi –Kondhwa Link Road,
Market yard, Pune – 411037
Email - preetam_1102@yahoo.co.in
Cell – 9881694609 Residences -020-24240486
EDUCATION
Bachelor of Commerce, Tilak Maharashtra Vidyapeeth, Pune (2008-2012)
Diploma in Business Administration (Specialization in Human Resource Management)
from National Institute of Management (2006-2008)
Abasaheb Atra English Medium School, Pune (SSC & HSC) (1998-2000)
WORK EXPERIENCE
Triente Global Services
Working with Triente Global Services as (WFM) Work Force Management since 11th Aug
2011
Job Profile – Executive Work Force Management
Prepare resource plan & maintain on (Daily, Weekly) base.
Attrition tracker is update & maintain on (Daily, Weekly) base.
Staff schedule prepare on (Weekly, Monthly) base.
Advisor’s roster is been prepare and sends across (Weekly, Monthly)
Operation support staff roster is been prepare and sends across (Weekly, Monthly)
Leaves tracker is update and maintain on daily base.
Overtime tracker is update and maintain on daily base.
Staff login hours & dailler report is been made on daily base and send across
All emails are respond on time within TAG.
Requirement & new hiring is discussed with management in weekly meeting.
Job Profile - Executive Real Time Analysis
Ensure that all login are done on time.
SOS/Emails is been send to IT for application change from one process to other, desk &
reception password to be reset, Dialler Id request for creating new Ids.
All emails are response on time.
All supports staff sessions is been taken to discuss for any issue.
Staff scheduled is been made and send across on daily base.
Break summary report is been made and send across on daily base.
HR module is been updated when new hiring is done for login.
Daily follow up is taken with transport for any cab delays.
Manage breaks for all process as per break patten maintaining client SLA.

2. Job Profile – Executive Dailler Management
Making all advisors to login on time
Runs leads to dial for more sales.
Prepare hourly, daily, weekly & monthly reports
TL sessions is been taken for new leads.
Daily Communicate with IT regarding fresh & recycled leads count
Daily briefing is done before login with team leaders for sale target.
Prepare roster for all outbound advisor process wise.
Maintaining leaves, week off, half day & overtime tracker of all advisor.
Vodafone Essar Cellular Ltd.
Worked with Vodafone as Tech Support Associate in GPRS Department since 6th Feb 2008 till
24th Nov 2010
Job profile -
Give technical support on calls & email to vodafone user.
Give online support to customer for their email Id configuration (Personal & Company Email Id)
Give technical support to vodafone user for handset related internet issue (Blackberry, Nokia,
Samsung, Sony Errison, HTC, LG, Motorola all Windows Mobile, Dual sim Handset & Android
Phone).
Knowledge of POP3 / IMAP & exchange server email Ids.
Give technical support for PC & Laptop connectivity to connect internet.
Give MMS setting for all handset.
Worked on Oracle for service request.
Labike Techno Services Pvt Ltd.
Worked as Team Coach for Hutch prepaid customer service since 5th Dec 2005 till 17th May
2007
Job profile -
Training is given to all new advisor.
Prepare daily SLA Reports.
Taken care of new advisor on calls, handling their escalations, product and system knowledge.
Prepare daily employee login, logout & overtime reports.
On daily base leaves & attendance tracker is update.

3. COMPUTER SKILLS
Certificate Course in Computer Hardware from Government Polytechnic,
Pune (2006)
Knowledge of Microsoft Excel, Microsoft Word, Microsoft Power Point, Internet.
Typing Speed: 22-25 (kph) with accuracy
Personal Detail:
Date of Birth: 11th
Feb 1982
Gender: Male
Marital Status: Married
Language known: English, Hindi and Marathi
Passport Detail: Valid till 08/06/2020
The above information furnished is true to the best of knowledge
Preetam H Agarwal