Prathamesh Nayak is a hospitality student currently pursuing a Masters in international hotel management in Sydney. He has over 2 years of experience in food and beverage service and assistant restaurant management. He is seeking a part time position to further his learning and experience in the Australian hospitality industry. His professional experience includes roles at Zaffran Fine Dine restaurant and KFC in India, and he completed an industrial training at ITC Grand Central hotel.
1. PRATHAMESH NAYAK
Mobile: 0420710726
Address- 32-38 burton street, Sydney student living, L-25, Concord- 2137.
E-Mail: Prathamesh.nayak@bluemountains.edu.aus
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OBJECTIVE
A highly motivated and proactive hospitality student with a passion for service & excellence, seeking the
position of a part time food and beverage attendant at your reputed organization to learn and adapt with
the trends in the hospitality industry in Australia.
PROFESSIONAL EXPERIENCE
Zaffran Fine dine / BBQ Restaurant - Current
Food and beverage attendant
*Order taking and suggestive selling
*Hosting
*Customer Service and complaint handling
*Food and Wine service
*Setting up the restaurant before service.
*Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Yum! Internationals (KFC), India - Jun 2012 to September 2014
Asst. Restaurant manager
*Recruitment and training of staff
*Roistering
*Customer service and complaint handling
*Ensured health and food safety codes are maintained and safety and security policy and dress code is
followed.
*Forecasted weekly sales and created a plan to achieve sales
*Supervised food preparation, service operations during peak hours.
*Assisted counter servers and food production workers during rush hours.
*Generated and reviewed daily and weekly business reports
*Managed weekly inventory
*Conducted periodical audits to ensure optimal performance of the restaurant.
INDUSTRIAL TRAINING
ITC Grand Central, India (Starwood luxury collection, 242 rooms) - Dec 2010 to Mar 2011
Trainee
1) Food and beverage department – (2 months & 20 days ) –
*Undertook general waiting and service duties.
*Ensured excellent and professional client service at all times.
2. *Responsible for preparing the restaurants before for shift.
*Weekly stock take
*Assisted the in room dining staff to serve orders.
*Set up, stock, and maintain work areas.
2) Kitchen department – (1 month) –
*Worked with the bakery chefs for production and decoration of cakes and dessert during the peak
Christmas period.
*Worked in the commissary department for preparing mis-en-place for different departments of the kitchen.
*Maintained hygiene standard throughout the shifts.
3) Housekeeping department-(1 week)-
*Room attendant.
*Houseman
4) Front office department-(3 weeks) –
*Customer complaint handling.
* Greeting and escorting the guest.
*Porter
5) Training department – (10 days) –
*Assisting the training manager for creating a weekly schedule for trainee as per the requirement of the
hotel.
*Assisting the training manager to keep track of the progress of each trainee
*Listen and note the grievance of the trainees if any and address the same to the training manager.
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EDUCATION
*Currently pursuing Masters in international hotel management, Blue Mountains international school of
hotel management, Sydney *2015-2017.
*Bachelor of Science in Hospitality & Hotel Administration, Institute of Hotel Management, Mumbai
(India)
2009-2012
*RSA- NSW
LANGUAGE SKILLS
*Fluent in English and Hindi
ACHIEVEMENTS
*Appreciated several times for providing excellent customer service
*Received credits for achieving above the expected sales target
*Awarded credits for providing effective training to the staff