Prasad Jadhav has over 15 years of experience in telecommunications project management and technical roles. He has managed numerous telephony and call center implementation projects, including Avaya system upgrades and migrations involving PBX servers, IP phones, call management systems, and quality monitoring tools. He is proficient in technologies from Avaya, Cisco, and other vendors and holds several industry certifications.

1. Prasad Jadhav
Mobile: +1 214 924 1214
Email: prasad.jadhav@outlook.com
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Attributes
 Work closelywithbusinessmanagementtodetermine businessneedsandanappropriate technology
strategyto supportbusinessgoals.
 Participate inselectionof Telephony/voice technologiesandproductsforimplementation
 Work with technical groups to design telecommunication & contact center technology solutions that
effectively reflect business needs, service-level and availability requirements, and other technology
parameters
 Analyze details to propose a feasible, cost effective Solution with help of IT groups
 Prepare SOW for IT Groups, Service Provider and Vendor with list of task to be completed on time
 Prepare Project Plan align with business timeline and deliverables
 Presentthe solution designandproposalstovarious Businessunits (technical,non-technical,board)
 Interactwithcustomerregularlytodevelopandrefine requirements,gainagreementonsolutionsand
deliverables,
 Monitoroperationsandperformance to ensure timelyandeffectiveproblemidentificationandresolution,
investigateandresolve escalatedcustomerconcernsandcomplaints
 Coordinate andintegrate projectactivitieswithotherITteams;organize andcoordinate activitiesacross
multiple customerbusinessunits.
 Developandmaintainstrongcustomerrelationshipstoensure effective service deliveryandcustomer
satisfaction
 Coordinate withthe Implementation,maintenance andsupportof an effective,reliableinteroperating
infrastructure topromote the sharingof informationandoperations
 Supervise and Manage infrastructure projects,projectfeasibilityandscope of workprojectboundaries,
detailedprojectplans,milestonesanddeadlines.
 Mitigate riskby ensuringadherence toall vendorandprocurementmanagementprocessesandcontract
terms
 RelevantPMexperience includesidentifyingandacquiringresourcesandcoordinatingthe effortsof the
teammembersandthird-partyvendorsinordertodeliverprojectsaccordingtoplan.
 Monitortasks, milestone statusandresource allocation periodically.
 Hands-onexperience onhardware ornetworkingtoselectappropriate componentandprototyping
Career Summary
Duration Company Last Role
Dec 2014 to till CognizantTechnologyServices Manager
Jul 2007 to Dec2014 WIPROTECHNOLOGIES LTD. ProjectManager
May 2006 to June 2007 AvayaGlobal Connect SeniorEngineer
Feb2005 to May 2006 NirvanaBusinessSolution Technical Specialist
Nov 2003 to Feb2005 IT Source IndiaPvt Ltd Associate CustomerSupportSpecialist

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Certifications
 ACA
 ACS
 APSS
 ITIL V3 Awareness
 WiproCertifiedProjectLead
Core TelephonySkillsSummary
Project
Management
Practice
Technologies
Telephony
Products
 Create and maintain project schedule and project documentation, and act as liaison
between all groups
 Single point of contact for multiple vendors, business units, and IT Teams during project
implementation, administering schedules and communicating risks.
 Manage multiple vendors and coordinate with local facility resources
 Oversee all technical aspects of facility build out, including overseeing creation of
schedules, documents, and guides for contractors, vendors, and consultants.
Developedthe followinghighstandardTemplatesforWipro Telephony Tower:
 PBXdesigntemplate
 Call CenterAdministrationTemplate
 ACD adjunctsadministrationtemplate
 AS-ISquestionnaire &RequirementgatheringTemplate
 StandardOperatingProcedure Template
 Basic TroubleshootingTemplate
 NamingStandard forTelephonyServers
 Network Voice StrategyandConsultancyServices.
 TelephonyVoice infrastructure
 Propose andValidate BoMfor TelephonyandCall CenterInfrastructure solutions.
 PreparingScope of Work andProjectPlansforthe Solution.
 PreparingHighLevel &Low Level designsasperproposedSolution.
 DesignandImplementationof PBXandCall Centertechnologies.
 NetworkVoice Infrastructureassessment.
 Call Centerdesign,ImplementationandTroubleshooting.
 PBXServers,IPPhones, Trunklines,ACDetc
 AvayaS8300, S8400, S8500, S8800 SeriesMediaServerswithCMV3.x,4.x, 5.x,6.xAvaya
DefinityG3r,G3si PBXsR9.x, 11.xAvayaG350, G430, G450,G650, G700 GatewaysAvaya
Intuity Audix/LX/IA770,CMM, ModulaMessaging,AuraMessaging
 AvayaVoice PriorityProcessorforWirelessphones
 AvayaCall ManagementSystemR12.x,15.x, 16.x
 AvayaCTI ServerV3.x,4.x and 5.x
 CiscoCM, CME, UnityExpressV8.x,Call Pilot
 TandbergManagementSystemwithVideoConferenceSystems,SonexisAudioandWeb
Conference ManagementServer
 AvayaDSI Marquee Wall board
 VerintImpact360 QM and Nice PerformRecordingSolutionproducts
 Infoblox IPAM/DNS/DHCPproduct
 Aruba,CiscoWirelessProducts,Anue,ExtraHop,SolarWindsothertools.
 NICETotal View WFMTool
 Basic Knowledge onNortel PBXAdministration

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EXPERIENCE SUMMARY
Worked as a Technical Project Manager at Wipro Ltd. and below is the summary of projects executed along with
the versatile roles played at Wipro.
Role : Technical Project Manager
List of Projects:
1. SIP implementation
2. Facility Relocation
3. Avaya Centralized CMS Upgrade to R16 with HA pair
4. Avaya ACD Integration with Verint - Quality Monitoring Tool
5. Aspect Quality Monitoring Implementation
6. Avaya Centralized DSI Marquee Solution- Migration
7. Avaya CM upgrade and CMMmigration
8. TandbergTMS VideoConferenceServerImplementationwithPolycom,TandbergEndpoint
9. SonexisAudioConference ServerImplementation
10. IEX Total ViewWorkForce ManagementTool upgrade
11. AvayaCM-LSP implementation
Responsibilities:
 Gather Business requirements for review with Technical groups
 Analyze details to propose a feasible, cost effective Solution with help of IT groups
 Prepare SOW for IT Groups, Service Provider and Vendor with list of task to be completed on time
 Prepare Project Plan align with business timeline and deliverables
 Collaborate with finance in generating purchase orders and payments for Vendors, Service Providers
 Identifyandacquire resourcesandcoordinate the effortsof the teammembersandthird-party vendors in
order to deliver projects according to plan
 Schedule Status Review meeting with Business to communicate progress
 Responsible for the end-to-end planning & delivery at the project level
 Establishplansandoversee the execution across all affected IT & Business teams to meet the committed
release date
 Prepare Design, Implementation and Process document to carry out daily activities Provided highly
scalable, flexible cost effective implementation plan
 Developandnegotiate contractterms, conditions,modifications, penalties and incentives, while working
with key stakeholders to ensure that their requirements are met.
 Facilitate and build relationships with and among executives internally across the organization and
externally with strategic vendors.
 Mitigate risk by ensuring adherence to all vendor and procurement management processes and contract
terms.

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Experience priorto WIPRO TECHNOLOGIES
Organization : Avaya Global Connect, Bangalore
Role : Senior Engineer
Responsibilities:
 ProvidingL2Supportand Administrationfor ClientacrossBangalore Region whichincludes AvayaPBX,ACD
Call Center, NICE, Avaya CMS-Reporting Tool, IEX Total view WFMTool, Wall Board, Avaya VoiceMail
 Complete involvement with Project implementation team to review and design the solution
 Responsible for OEMVendor management, RCA, etc. other service improvement areas.
 Responsible for task assignment, mentoring of new resources and tracking multi skills.
 Responsible for training needs identification of team to ensure that individual team members’ soft skill,
technical skills and certification needs are addressed and tracked.
 Single point of contact for 5 major, 20 minor accounts including other clients in AGC Bangalore region
Organization : Nirvana Business Solutions, Bangalore
Role : L2 Technical Specialist
Responsibilities:
 Providing L2 Support and Administration for the Clients of Witness Systems across US, Asia Pacific region
which includes Equality Balance Systems, Contact Store IP Solution
 Managed one of the Major Client name HSBC Bank for Witness System
 Apart from HSBC, we also managed clients like CSC Bombardier, IGS, etc…
 Worked at Witness Systems-TAC in Atlanta US and Hang Seng Bank in Hong Kong
Organization : IT Source India, Mumbai
Role : L2 Voice Administrator
Responsibilities:
 Providing Support and Administration for the entire Avaya Call Center ACD Setup including Avaya CMS,
Wall Board, Nice Recording Solution etc.
 Troubleshooting day-to-day Telephony related issues
 Handled ISDN PRI Administration and Implementation
 Single point of Contact for Customer to address Telephony related issues
Organization : IT Source India, Mumbai
Role : Associate Customer Support Specialist
Responsibilities:
 Provided Avaya Support for Clients of Tata Telecom across Mumbai Region.
 Managed Avaya ACD Call Center Solutions
 Handled Office PBX, Call Center ACD, Nice, CMS, Wall board etc.
 Document the Changes and prepare weekly status report
Awards and Recognitions
 Received emailappreciationfrom Clientstating“Iama true professional”
 Received numberof appreciationsfromClientVP, Directorof Operations,ProjectManagerforSeamless
projectexecution
 ReceivedBestPerformance andTeamplayer awardfromWiproService DeliveryHead.