The document provides a summary of a technical professional's skills and experience. It includes details about their current role as Director of Software Development at Fiserv India, where they manage a team of 80 people. Previous experience includes project management, software development, team leadership, and domain expertise in banking, finance and other industries. Key skills include project management, agile methodologies, strategic planning, system architecture, training and leadership. The professional has over 17 years of experience leading teams and initiatives across various organizations.

1.  Technical Evangelist withpioneering international & national experience in
diligentlyhandling a portfolioof projects while managing governance, strategic &
technical matters witha distinctionof driving new IT initiatives and managing
deliveryof the programs while managing time, budget/cost and resources.
 Currently associated with Fiserv India, Gurgaon as Director-Software
Development and managing a team size of nearly 80 team members.
 Verifiable experience in Project Management Lifecycle viz. project planning,
scheduling & negotiations withthe client for service level agreements / terms,
project progress monitoring and delivery as per quality and time norms.
 Gained extensive experience inboth SDLCand Agile Methodologies withdomain
experience of Finance/ Banking, Medical, Cargo Real Time Systems and HR
Services using various technologies
 Enriched experience in analysing the change requests, release of premium-quality
applications, technical and functional impact analysis, estimating the efforts for
large-scale enterprise applications development.
 Directed cross-functionalteams using interactive and motivational leadership;
goal-drivenPeople Manager withanabilityto guide the next level Executives in
an effective manner;excellent communication skills with an attitude to readily
adapt to evolving business & technology challenges
IT Skills:Visual Studio ASP.NET 2012, C#, TFS Agile, Windows XP/ 2000, .NET 2003,
COM+, C++, VC++, Win CVS Code Worrier, WIN NT, Apple Mac OS X, MFC Bounds
Checker 6.0, Clear Case 3.2.1 UML, etc.
KEY SKILLS
IT Project & Program Management
SDLC/ STLC/ Agile Methodology
Strategic Planning
Business & System Analysis
System Architecture
Disaster & Risk Management
Recovery Management
Training & Development
Team Building & Leadership
Budgeting & Cost Control
WORK EXPERIENCE
RAJ PAL JINDAL
IT Project & Program Management SDLC/ STLC/ Agile Methodologies Team Management
H-452, Vikas Puri, New Delhi-110018 rajjindal2@gmail.com
09811117672
EDUCATION & CREDENTIALS SOFT SKILLS
BE (Computer Science) from Pune University in 1994
New Era Control Devices (P) Ltd.
as Software Engineer
CAREER TIMELINE
Usha Martin InfoTech Ltd. as
Team Lead (Joined as Software
Engineer)
Infogain Pvt. Ltd. as Sr. System
Analyst
Hewitt Technologies as Team
Leader (21 members)
Fiserv India as Director-
Software Development
SEMINARS & WORKSHOPS ATTENDED
 360-degree feedbackfor Management Development by Manford Alliance
 Building Managers Effectiveness (BME) by DDI
 Team Building and Effective Communication
 PMP Certification
TECHNOLOGY LEADER & SOFTWARE DEVELOPMENT SPECIALIST
Seasoned tech-savvy professional bringing in rare level business acumen and record of achievements
developed in 17 years career; drove changes across the organizational boundaries, spearheaded business
development initiatives, established new processes, supported an environment of continuous improvement
and directed a board range of corporate IT initiatives
New Era Control Devices (P) Ltd.
as Software Engineer

2. Sep’07 - till date
ACHIEVEMENTS
 Received Level 3 R&R for forming complete new
development team for DNAProfit Vision Product
in 2008
 Built various strong project teams from scratch
in short span of time
 Significantly contributed in saving close to 30%
of assigned budget to product lines
development by delivering before time and
reducing after delivery maintenance cost for FY
2012-2015
 Worked closely with HR Recruitment Team and
brought new required talent on board well
before the assigned time lines during centre
expansion which as a result saved assigned
budget by 20%
Fiserv India, Gurgaon as Director Software Development
Key Deliverables
 Project Management: Spearheadingprojects including cost budgeting, planning and
executionof programs;providing inputs on the project strategy, budget, policies and
major issue resolutions;monitoring project progressandoutstanding issues, maintaining
documentationonprocess& proceduresandsteering continuous improvement initiatives
across project life cycle
 Requirement Gathering: Interfacing with clients for business gathering, conducting
systemanalysisand finalizing technical / functional specifications and high level design
documents for the project. Participatingwith senior management for budgeting/planning
and defining road maps
 Software Development & Support: Managingthe entire Software Development Life Cycle
includingdesign, development, unit testing, troubleshooting and debugging of Software;
estimating different tasks;developing class & sequence diagrams and activity diagrams.
Closelyworkingwith Project Managers/ Onsite Stakeholders for day-to-day product
activities. Conductingproduct relatedmeetings/ discussions with internal and onsite
management with in-depth work experience for both SDLC and Agile/ SCRUM
Methodologies
 Testing & Quality Management: Conducting reviews of design, codes and test cases;
providing post-implementation, applicationmaintenance and enhancement support to
the client with regard to the product/ software application
 Team Coordination: Guiding cross-functional teams in the launch of leading edge
solutions and mentoring and training project members to enable them to perform
effectively
Significant Highlights
 Presentlyleading CMMi CertificationGroup for FiservIndia, Gurgaon so as to get Level 4
CMMi Certification by FY 2018
 Undertook various projects related to BankingandFinance under ASP.NET Technologies
integrated with SQL and Oracle Databases
Major Projects Handled
 DNAProfitVision is a profitability tools for Banks, Credit Unions and other Financial
Institutions. It determines howmuchprofit anorganizationearns from each product line,
branch office, customer or group ofcustomers, officer, or other parts. ProfitVision uses r
loananddeposit records that are imported into the system to calculate profitability
 DNAcView is a CRM Application which helps the bank to monitor and deploy auto
functionaldepartments to trackallcustomer level requests like various loans, e-cards and
market analysis
 DNAWeb Product Suite is a comprehensive package of web-enabled internet banking and
cash management toolsfor financial institution’s business and retail clients. It offers
personalizedfinancial products andonline bankingservices for its customers with cash
management features like Funds Transfer, Bill Payments and ACH/ Wire Transfers
 DNAVoice is telephony IVR System which helps the bank customers in day-to-day
telephony banking operations
 DNAFAS is a FinancialBanking Application Suite which helps the bank in all internal
banking finance monitoring through various reports and graphs
 DNAOpenCheck is an end-to-end automatic check processing system
Hewitt Technologies as Team Leader
Onshore Expérience : Hewitt Technologies, Linconshire, USA
Major Projects Handled
TBA Distributed Workbench Application Server (Dec 2005 – Jan 2007)
Environnent: Visual Studio .NET 2003/ C#/ COM+ Source Offsite & Windows XP
Description: The Workbench was front-end interface that provideddirect access to tools and
context for completingHRO configurationandtestingguidedtasks. All client configuration and
testingassociates looked to the workbenchto provide tools & processes to assist them intheir
dailytasks, but becauseof 2-tier nature of the application, it took goodamount of time to load
(about 100 Seconds) from India. Workbench Application Server was a 3-tier distributed
architecture basedapplication targeting to enhance performance and move most of the
business logic onto the remote (US)location. Responsible for evaluatingexisting architecture
and design. Re-implemented some of the designing gaps to enhance the workbench
performance.
May’04 – Aug’07

3. TBA Workbench Conversation (Jan 2005 – Sep 2005)
Environnent: C++/ VC++/ Visual Studio .NET 2003, Source Offsite, Windows XP, Dev Partner
Studio (Bounds Checker for MemoryLeaks) & Memory Validation
Description: A front-end interface that provided direct access to tools and context for
completing HRO configuration & testing guided tasks. All client configuration and testing
associates looked to the workbenchto provide tools andprocesses in order to assist in their
dailytasks. Conversation wasone ofthe workbench application whichhelped user to configure
client specific data. Accountable for evaluatingconversationexisting architecture. Designed
and re-implemented some of the designing gaps to enhance conversation performance
especiallyon consumption ofvirtual memoryandoverall time takento loadup client specific
data.
Client Single Sign-On Product (Jun 2004 – Dec 2004)
Environnent: C++/VC++, Visual Studio .NET 2003, Source Offsite Windows XP, Dev Partner
Studio (Bounds Checker for MemoryLeaks), Memory Validation & RSA Algorithm
Description: The Hewitt Client Single Sign-On(CSSO)Product was createdwith goal of allowing
participants withanauthenticatedportalpage ontheir intranet, secure one -click access to
Hewitt’s WebApplications. The browser sent a request to application, which was a protected
resource under the portal. Applicationencrypted and digitally signed the participant’s id &
redirected the browser to sendencryptedinformationto the Dispatcher. Dispatcher verifie d
the encrypted information and redirected the browser to the target Hewitt Application.
Responsible for analysisanddesignof decryptionprocess. Provideddevelopment assistant to
associated team memers. COM DLL was hosted on the server to decrypt encrypted
information. It evaluated the encryptedinformation and returned decrypted information or
status to the client. RSA Algorithm was used to decrypt the information.
Infogain Pvt. Ltd. as Sr. System Analyst
Major Projects Handled
SPARCS Product Engineering
Client: NAVIS LLC, Okhland, USA
Duration: July 2002 – April 2004
Team Size: 35
Environnent: C++, Win CVS, Code Worrier (Compiler) WIN NT, Windows 2000, Windows XP &
Apple - Mac OS X
Description: SPARCS was anapplicationbuilt for Mac and Windows platform and different
technologyinvolvedin were C, C++ strong OOPS Technology. It was a graphical tool for easy to
use and fully atomization of the container handling by different container handling
équipements. Sparcs was usedto talkto central database. It communicated to different radio
équipements andwas customized in 3 different forms i.e., client, server & solo mode. In the
network environment there usedto be two different servers, one was main server and the
other was backupserver SOLO Mode was used for testing environment or development.
Usha Martin InfoTech Ltd.
Joined as Software Engineer, promoted as Team Lead
Onshore Experience: Corning Cable Systems Ltd., Whiston, UK & Draeger Medizintechnik GmbH
Lubec, Germany
Major Projects Handled
PrintXChange Version 2.1 (DesignTool)
Client: Xerox Corporation USA
Duration: June 2000 – Oct 2001
Team Size: 15
Environment: C++, Win NT, VC++6.0, MFC Bounds Checker 6.0, Clear Case 3.2.1 & UML
Description: PrintXchange wasa printing mechanism over the network. Xerox has its own
printingsystemfor Windows for its physical printer devices. This was because the default
printingmechanism over the Windows does not support all features for its advance printer
devices, or anythird partyvendor. This product already existed with Xerox Corporation and
had been givena workto modifysome of its modules. Generated dialog tabs for more the 200
printingattributes. Using thistool User designed his/ her own tabs over dialog out of any
number of 200 controls. Designed tabs were loaded dynamicallywhenUser fired his/ her job
for printing.
May’02 - May’04
Oct’97 – May’02
ACHIEVEMENTS
 Felicitated with Achievers Award for year
2005 for overall improving front end layout
of workbench product
 Essayed a stellar role in building up
development teams from scratch which
helped the organization to get the work
done from India and as a result saved cost
 Led teams from front for all projects and
delivered the same in time with quality

4. .NET Pressure Test
Client: Corning Cable Systems Ltd., UK
Duration: Feb 2001 – Nov 2001
Team Size: 10
Environment: C++, Win NT, VC++6.0, MFC Bounds Checker 6.0, UML
Description: Net.Pressure was complete GUI MFC based software used to maintain test
parametric files (CD, PMD, Attenuation and OTDR). These files were binary files, which
containedtest parameters andtesting values for corning fiber optics network installed on
different cities in UKandother European sites. The role of Test Pressure was to understand
and maintainthese files into definedGUI directorystructure andpathfor fiber optics network
cable. The main object of this tool was to retrieve data from parametric files and then
automaticallyconvert it intothe specifiedexcel sheet. The generatedexcel sheet was used by
Test Engineers to understandnetworkparameters onthe specifiedline. Before this tool was
generated, it wasallmanual operations to convert parametric files in to text filesandthen put
all the data in to excel sheet for Test Engineers to understand the test parameters, which was
very heavilytime consuming process. Parametric Files were named in such a way that it was
not easyto understandthat to which networkpaththeybelong to, but this tool automatically
renamed these files according to the defined test network path.
HIT Maker Version 2.01 (Human Intreface Text Translation)
Client: Draeger Medizintechnik GmbH
Duration: Jul 1999 – Apr 2000
Team Size: 15
Environment: C++, Win NT, VC++6.0, MFC Bounds Checker 6.0, Clear Case 3.2.1 & UML
Description: HitMaker was responsible for generating facility. A set oftwo text files generated
from Special Syntax Grammar calledHICOLA acted as an input for thissoftware, which further
came inthe form ofgraphical screen displayfor specifiedmedicaldevice. Provided facility to
translate (using CRichEditCtrl)these screens indifferent European Languages and preserve d
them in the same form of input files, so that screens of different languages which were
generatedfor machineswas installedto different countries. Complexityof this software wasto
generate andmaintaindatabase generated fromthe input files, database was maintained
using MFC template classes. Texts on the generated graphical screens were complex
formattingof different symbols andencoding, which was maintained and edited through
CRichEditCtrl Class of MFC 6.0 Library.
Commenced career with New Era Control Devices (P) Ltd. (Sep’96 – Oct’97) as Software
Engineer