Build great services – people-centric, economical and sustainable!
We wanted to share how we design services. Services, that are sustainable – for a company, its employees and the world around us.
Find out more about our services: https://bit.ly/30ynYbp
Establishing Your Peer-to-Peer Portfolio in a Connected WorldJori Taylor
An overview of the history of online peer-to-peer (P2P) fundraising; today and some data; thought leadership; how to “improve and expand” your P2P program.
A few guidelines to help you get ready to write that grant, or help you gather the information your grant writer will need to write an effective grant proposal.
I have posted the first version of the PledgeGo pitch deck. This is a high-level presentation of the PledgeGo model and the value we bring to our donors and charities.
Young Professionals and Junior Boards: Beyond the Kid’s Table to Meaningful E...Bloomerang
https://bloomerang.co/resources/webinars/
As young professionals who have served both as members and staff managers of these groups, Sarah Willey and Corinne Austin will lead you through the research on Next Gen supporters, challenges to anticipate, and steps your organization can take to start a new young friends board from scratch OR to maximize the potential of your existing group.
Establishing Your Peer-to-Peer Portfolio in a Connected WorldJori Taylor
An overview of the history of online peer-to-peer (P2P) fundraising; today and some data; thought leadership; how to “improve and expand” your P2P program.
A few guidelines to help you get ready to write that grant, or help you gather the information your grant writer will need to write an effective grant proposal.
I have posted the first version of the PledgeGo pitch deck. This is a high-level presentation of the PledgeGo model and the value we bring to our donors and charities.
Young Professionals and Junior Boards: Beyond the Kid’s Table to Meaningful E...Bloomerang
https://bloomerang.co/resources/webinars/
As young professionals who have served both as members and staff managers of these groups, Sarah Willey and Corinne Austin will lead you through the research on Next Gen supporters, challenges to anticipate, and steps your organization can take to start a new young friends board from scratch OR to maximize the potential of your existing group.
How, when and why to secure planned gifts that bring real returns.
Components and relative benefits of bequests in wills, annuities, a variety of trusts, retirement accounts and other planned gifts to nonprofits are described.
Why nonprofit board trustees, senior managers, advancement professionals, every staff member and stakeholders can help stimulate the easiest gifts to make – planned gifts that secure an institution’s future!
Roles of planned giving newsletters, seminars, financial and legal advisors, board trustees and individual visits.
This document was created by an individual or individuals who submitted a proposal so he / she / they may present at the Office of Faith-Based and Community Initiative’s 2011 Conference on Service and Volunteerism (GCSV11). This proposal was approved by the Indiana Commission on Community Service and Volunteerism (ICCSV) and other community partners. Sharing this document is a courtesy extended by the OFBCI to conference attendees who may want to reference materials covered at the GCSV11, and the OFBCI in no way not responsible for specific content within.
Staying Relevant: 501c3 Nonprofits Webinar Slides - 7 April 2020EveryLibrary
The EveryLibrary Institute and the Friends of the Dallas Public Library presented a webinar uniquely focused on the business of running a nonprofit 501c3 library support organization during the Coronavirus crisis. Friends groups, foundations, mission-driven nonprofits, and membership organizations are invited to learn about best practices for management during the crisis, key provisions in the Stimulus Bill for non-profits, and how to best position your organization during the restart and recovery. This free webinar will help you realign your organizational resources, communicate to donors and stakeholders during the crisis, and increase your effectiveness as a library support organization. View the webinar on-demand via https://www.everylibraryinstitute.org/stayingopenstayingrelevant
Your nonprofit board of directors can be more effective at bringing money in the door. Here are 9 ways to get them started fundraising for your organization.
The Artful Solicitor: Successful Major Gift Moves Management4Good.org
Major gifts fundraising is highly individualized. It focuses on the 10 percent who can give the 90 percent. Unlike direct response and special events, a major gift solicitation is most likely to succeed only when you physically and psychologically get in "front" of your prospects. Involvement is the key.
Moves Management, initially developed by G.T. "Buck" Smith and David Dunlop at Cornell University, is a disciplined process of relationship management that is the best way to assure the maximum return on investment. During the webinar, we will examine the process and explore the methods of moves management from prospect identification and research through involvement, solicitation and stewardship.
One of the fastest ways to grow your fundraising efforts is through peer-to-peer fundraising. Let your donors fundraise for you! Provide your donors with the tools they need to share your cause and how they can relate with their personal network.
Major gift fundraising is more productive and predictable with a structured moves management process, yet common obstacles hold many nonprofits back. Learn how to get beyond “shoulda/coulda/woulda” & seize 2012 as the year you cultivate a new level of sustainable support. Plus: take away tools & templates that let you hit the ground running, ready to make your moves in a matter of just a few hours.
Donor Retention Education with Wayne Robbins - BloomerangBloomerang
https://bloomerang.co/retention
This session explores the Fundraising Effectiveness Project report commissioned by AFP and the Urban Institute. The dismal news in this report can and should be an eye opener for every nonprofit engaged in fundraising.
We will focus on the root causes of poor retention rates, and offer tips for improvement based on the principles of Dr. Adrian Sargeant and Tom Ahern: two world-renowned authorities on building donor loyalty. Sargeant and Ahern’s principles are based upon years of research conducted in the sector and can be used by any organization, whether you are a one-person shop or a large department. We will show examples of their principles in action. The results can be astounding when put into daily use!
Learning Outcomes:
- Be familiar with current research on donor retention and how an increase or decrease can impact your bottom line
- Understand how to calculate your donor retention rate
- Learn new donor communications techniques in order to improve donor loyalty and retention
14 Things Your Website Needs for Effective Fundraising in 2014Abila
Rich Dietz, Founder of Nonprofit R+D – Technology training for Nonprofit Professionals and Jamy Squillace, Director of Product Management, Abila, discuss the importance of the content on your website and increasing fundraising efforts.
This presentation is intended to aid you in getting the most out of your fundraising efforts in 2014. Our fundraising experts, Rich and Jamy, 14 things you can do this year to drive fundraising success. Topics include donor engagement, social media usage, and online fundraising.
Presenters
Rich Dietz, Founder of Nonprofit R+D – Technology training for Nonprofit Professionals
Jamy Squillace, Director of Product Management, Abila
Handouts from the Volunteerism Conference 2012, covering topics such as
- Corporate Volunteerism
- Volunteer Management & Engagement
- Individual Volunteerism
- School and Student Volunteerism
How, when and why to secure planned gifts that bring real returns.
Components and relative benefits of bequests in wills, annuities, a variety of trusts, retirement accounts and other planned gifts to nonprofits are described.
Why nonprofit board trustees, senior managers, advancement professionals, every staff member and stakeholders can help stimulate the easiest gifts to make – planned gifts that secure an institution’s future!
Roles of planned giving newsletters, seminars, financial and legal advisors, board trustees and individual visits.
This document was created by an individual or individuals who submitted a proposal so he / she / they may present at the Office of Faith-Based and Community Initiative’s 2011 Conference on Service and Volunteerism (GCSV11). This proposal was approved by the Indiana Commission on Community Service and Volunteerism (ICCSV) and other community partners. Sharing this document is a courtesy extended by the OFBCI to conference attendees who may want to reference materials covered at the GCSV11, and the OFBCI in no way not responsible for specific content within.
Staying Relevant: 501c3 Nonprofits Webinar Slides - 7 April 2020EveryLibrary
The EveryLibrary Institute and the Friends of the Dallas Public Library presented a webinar uniquely focused on the business of running a nonprofit 501c3 library support organization during the Coronavirus crisis. Friends groups, foundations, mission-driven nonprofits, and membership organizations are invited to learn about best practices for management during the crisis, key provisions in the Stimulus Bill for non-profits, and how to best position your organization during the restart and recovery. This free webinar will help you realign your organizational resources, communicate to donors and stakeholders during the crisis, and increase your effectiveness as a library support organization. View the webinar on-demand via https://www.everylibraryinstitute.org/stayingopenstayingrelevant
Your nonprofit board of directors can be more effective at bringing money in the door. Here are 9 ways to get them started fundraising for your organization.
The Artful Solicitor: Successful Major Gift Moves Management4Good.org
Major gifts fundraising is highly individualized. It focuses on the 10 percent who can give the 90 percent. Unlike direct response and special events, a major gift solicitation is most likely to succeed only when you physically and psychologically get in "front" of your prospects. Involvement is the key.
Moves Management, initially developed by G.T. "Buck" Smith and David Dunlop at Cornell University, is a disciplined process of relationship management that is the best way to assure the maximum return on investment. During the webinar, we will examine the process and explore the methods of moves management from prospect identification and research through involvement, solicitation and stewardship.
One of the fastest ways to grow your fundraising efforts is through peer-to-peer fundraising. Let your donors fundraise for you! Provide your donors with the tools they need to share your cause and how they can relate with their personal network.
Major gift fundraising is more productive and predictable with a structured moves management process, yet common obstacles hold many nonprofits back. Learn how to get beyond “shoulda/coulda/woulda” & seize 2012 as the year you cultivate a new level of sustainable support. Plus: take away tools & templates that let you hit the ground running, ready to make your moves in a matter of just a few hours.
Donor Retention Education with Wayne Robbins - BloomerangBloomerang
https://bloomerang.co/retention
This session explores the Fundraising Effectiveness Project report commissioned by AFP and the Urban Institute. The dismal news in this report can and should be an eye opener for every nonprofit engaged in fundraising.
We will focus on the root causes of poor retention rates, and offer tips for improvement based on the principles of Dr. Adrian Sargeant and Tom Ahern: two world-renowned authorities on building donor loyalty. Sargeant and Ahern’s principles are based upon years of research conducted in the sector and can be used by any organization, whether you are a one-person shop or a large department. We will show examples of their principles in action. The results can be astounding when put into daily use!
Learning Outcomes:
- Be familiar with current research on donor retention and how an increase or decrease can impact your bottom line
- Understand how to calculate your donor retention rate
- Learn new donor communications techniques in order to improve donor loyalty and retention
14 Things Your Website Needs for Effective Fundraising in 2014Abila
Rich Dietz, Founder of Nonprofit R+D – Technology training for Nonprofit Professionals and Jamy Squillace, Director of Product Management, Abila, discuss the importance of the content on your website and increasing fundraising efforts.
This presentation is intended to aid you in getting the most out of your fundraising efforts in 2014. Our fundraising experts, Rich and Jamy, 14 things you can do this year to drive fundraising success. Topics include donor engagement, social media usage, and online fundraising.
Presenters
Rich Dietz, Founder of Nonprofit R+D – Technology training for Nonprofit Professionals
Jamy Squillace, Director of Product Management, Abila
Handouts from the Volunteerism Conference 2012, covering topics such as
- Corporate Volunteerism
- Volunteer Management & Engagement
- Individual Volunteerism
- School and Student Volunteerism
Strategic Alliances for Non-Profits outlines key success factors when proposing a joint relationship with a Donor-Sponsor-Corporate Social Responsibility Partner. It identifies both the work it takes from the Outbound and Inbound side.
Thank you Geraldine Gatehouse for working with me on this great presentation
Social Tribe – Special Edition Pulse Report – COVID-19SocialTribe
We can't imagine a greater challenge than the one we face today, a global pandemic that threatens the health and well being of our families and communities. As a 100% remote agency, we have not skipped a beat with the upheaval COVID-19 is causing around the world, and are doing everything we can to provide our clients and partners with informed, uninterrupted support.
Our perspective is that as populations shift towards indoor activities, there will be a greater need than ever before for organizations to shift resourcing towards online activations. As digital marketing experts, we're prepared to do everything we can to help you navigate these changes. We are happy to help discuss ideas, shifts, pivots--anything we need to do to keep your business healthy and positioned for growth.
CAP Annual Convention Presentation| Increasing Sustainability with Private Se...Kerry Rego
The 2013 Community Action Partnership Annual Convention presentation "Making Your Agency Sustainable Through Fundraising & New Revenue Streams". Presented by Lannie Medina Chief Development Officer at Community Action Partnership of Sonoma County and Kerry Rego of Kerry Rego Consulting, Social Media consultant, at Chicago Marriott Downtown Magnificent Mile on August 28, 2013.
Additional resources:
http://rhdblog.rhd.org/nonprofit-crowdfunding-platforms-2013-fundraising-campaign/
http://www.slideshare.net/volunteermatch/nonprofit-insights-the-secret-sauce-for-nonprofit-crowdfunding
Social enterprise for afp conference session two finalJeff Stern
Par2 of a 2-part panel on social enterprise for the NC AFP Conference. This session focused on examples of social enterprise, specifically the work of TROSA (a nonprofit social enterprise) and The Redwoods Group (a for-profit social enterprise).
Knowing the trends of volunteerism can play a crticial role in your efforts to recruit and retain them to your mission. Examination of six trends provide suggestions on how to build a volunteer-centric culture, be responsive to volunteer needs, demonstrate flexibility and creativity, avoid overload, create the right connections and stand out from the crowd.
"Wir arbeiten genauso wie davor - nur anders", bitkom-VortragErgosign GmbH
Im Arbeitskreis "Software Engineering" des bitkom sprachen wir über die Umstellung unserer Arbeit und Vorgehensweisen im Jahr 2020. Welche Chancen ergaben sich? Welche Umstellungen oder Risiken? Wie hat sich das agile Arbeiten verändert?
Hier ein Auszug aus dem Vortrag von Kristin Becker.
Illustrationen: SAP Scenes
Talk "3 Gründe - Warum menschzentriertes Design die Apokalypse verhindert." from World Usability Day on November 12 2020 in Stuttgart.
Slides are only available in German!
---
GEHALTEN VON
Jan Groenefeld - Lead UX Designer, Solution Manager Industry, Ergosign
ABSTRACT
Erfahre in diesem Vortrag, warum menschzentriertes Design der Schlüssel zum selbstbestimmten Umgang mit modernen Technologien ist. Lerne, wie intuitives Design die Welt – oder wenigstens Dein eigenes Produkt – retten kann.
________
MEHR ZUM EVENT
https://wud-stuttgart.de/
Talk "Multimodal, Collaborative & Autonomous" from IoT Meetup on October 20 2020 by Jan Groenefeld, Solution Manager Industry, Lead UX Designer, Ergosign.
The times of the "single point of interaction" on the wide format multi- touch screen are numbered. Multiple touch points with cross-modality interaction options - from touch to speech to gestures - will become standard in the everyday work of machine operators in the medium term. In addition, there is a progressive interconnectedness of our physical environment, as well as the digital-sensory extension of the human being himself.
What counts now is a human-centered view: on the one hand, in terms of the change of the work situation, on the other hand, in terms of the way our senses perceive and function. Which technologies have the potential to support people in their work in a meaningful way in the short and long term? Which methods and design principles are suitable for designing multimodal systems in a way that they support people instead of overburdening them?
Take a look with us at future work situations and application contexts. We present human-centered process models based on service design, which enable the successful development of smart industrial applications and holistically interactive ecosystems in an industrial context.
Neue Technologien machen es möglich, dass Augmented Reality Anwendungen keine Zukunftsvisionen mehr sind und für UX Designer neue Herausforderungen, aber auch Möglichkeit entstehen.
Quo vadis, Student? Berufsorientierung für angehende UX Designer (World Usabi...Ergosign GmbH
Beim World Usability Day 2014 geht es um „Engagement“. Engagement hat mit Leidenschaft zu tun und Leidenschaft haben wir nur, wenn wir Dinge aus Überzeugung machen, denn nur dann können sie gut werden.
Besonders als Student in der Berufsorientierung ist es daher wichtig zu wissen, wo macht es „für uns“ Sinn unserer Arbeit als UX Designer nachzugehen.
Der Vortrag zeigt die Schatten- und Sonnenseiten eines UX Designers bei einem Dienstleister anhand von sechs Charakteristiken.
Videoaufzeichnung:
https://www.youtube.com/watch?v=a7hucdZOdc0&list=UUU6Vc2S736xvUyDoYv1SzNw
Präsentiert am 13. November 2014 auf dem World Usability Day in Siegen. #WUD2014
Follow our Experts: https://twitter.com/TimKlauck - https://twitter.com/ergosign
Eine herausragende User Experience interaktiver Produkte setzt einen benutzer-zentrierten Designprozess voraus. Dies allein ist jedoch nicht hinreichend. Erst eine gekonnte software-technische Umsetzung sorgt dafür, dass ein gutes Design auch beim Anwender "ankommt". Tauchen Sie deshalb in die Welt des WPF UI Developments ein und erfahren Sie mehr darüber, wie ein ausgestaltetes UX Design ohne Kompromisse realisiert werden kann. Lernen Sie neben grundlegenden Techniken auch fortgeschrittene Themen wie beispielsweise Attached Properties sowie Behaviors kennen und lassen Sie sich von der Vielfalt des WPF Custom Control Developments begeistern. Neben der technischen Umsetzung spielen auch die Etablierung des UI Developments sowie dazugehörige Workflows, Rollen und Verantwortlichkeiten eine zentrale Rolle.
Insbesondere im Bereich des Webdesigns hat sich “responsives Design” als ein aktuelles Schlüsselthema herausgestellt. Das anhaltend starke Wachstum von mobilen Geräten sowie unterschiedlichste Bildschirmgrößen und Formate, mit denen Webseiten heute betrachtet werden, führen zu fast unkontrollierbaren Darstellungseffekten. Vorrangiges Ziel von responsivem Design ist die optimale Platzausnutzung des darstellenden Gerätes, ohne auf ein statisches Design zurückgreifen zu müssen.
Mit verstärktem Einzug mobiler Geräte in den Bereich der Arbeitswelt stellen sich heute sehr ähnliche Herausforderungen an das UI-Design im Bereich von Produktiv-Software. Softwarehersteller sehen sich heute mit dem Problem einer fast unbeherrschbaren Fragmentierung von Geräten und Betriebssystemen konfrontiert. Der Ansatz jeder Applikation, ein natives Pendant zur Verfügung zu stellen, scheint schlicht unwirtschaftlich. Daher wird verstärkt der Cross Platform-Ansatz verfolgt. Ein wichtiger Schlüssel zu einer One-Size-Fits-All-Lösung ist responsives Design. Auch wenn dies häufig in direktem Zusammenhang mit der technologischen Brücke durch Web-Technologien steht, sind responsive Konzepte zunächst technologieunabhängig.
Dieser Beitrag unterstreicht die Signifikanz sowie Stärken und Schwächen von responsivem Design an konkreten Beispielen erläutert und Strategien sowie Vorgehensweisen bei der Konzipierung solcher Designs vorgestellt werden.
Intuitive Bedienung ist eines der Kernthemen in der User Experience. Schließlich sollen Benutzer das System bzw. Produkt ohne explizite Hilfe bedienen können. Nichtsdestotrotz verfügt nahezu jedes komplexere Produkt über eine Bedienungsanleitung und fast jedes Interface über einen Hilfe-Button, der in vielen Fällen lediglich mit der digitalen Version des Manuals verknüpft ist. Dabei sollte eine Suche durch ein endlos langes und nicht aufbereitetes Dokument vermieden werden. Das Potential einer durchdachten Hilfestellung wird jedoch kaum genutzt und hinterfragt. Letztlich kann eine gute Unterstützung durch das System in Problemfällen das Vertrauen des Benutzers in die Software verstärken und dessen Produktivität verbessern. Auf der anderen Seite werden, speziell im mobilen Kontext, neue Hilfemechanismen, wie beispielsweise das Onboarding, eingeführt, teilweise auch mit der Intention, auf die klassische Hilfe zu verzichten.
Der Beitrag beleuchtet unterschiedliche Hilfe-Konzepte, die in unterschiedlichen Kontexten und Arbeitsbereichen eingesetzt werden können, um den Benutzer in seinen Tätigkeiten zu unterstützen. Die Möglichkeiten reichen dabei von leichtgewichtigen Schnell-Hilfe-Funktionen wie der Spotlight-Suche von Apple bis hin zu Augmented Reality-Ansätzen wie dem mobilen Benutzerhandbuch von Audi. Die Konzepte werden an Hand von konkreten Beispielen erläutert und veranschaulicht.
Follow our Experts: https://twitter.com/davidcthoemmes - https://twitter.com/ergosign
Eine der Stärken von WPF besteht in der Möglichkeit, eigene Komponenten schnell und unkompliziert entwickeln zu können. Dies umfasst einfache visuelle Anpassungen bis hin zu komplexen, wirklich eigenständigen Komponenten. Das heißt natürlich nicht, dass dies auch ständig und überall getan werden sollte. Die Entscheidung, ein Custom Control zu entwickeln und einzusetzen, muss wohl überlegt und - am besten mit großen Vorteilen für die User Experience - begründet sein. Ist die Entscheidung für ein Custom Control gefallen, gibt es verschiedene Möglichkeiten, dieses umzusetzen, die wir ebenfalls näher beleuchten und an Beispielen demonstrieren werden.
WPF Custom Controls: UX-Design and -Development @ GUI&DESIGN ConferenceErgosign GmbH
Follow our Experts: https://twitter.com/davidcthoemmes - https://twitter.com/ergosign
Eine der Stärken von WPF besteht in der Möglichkeit, eigene Komponenten schnell und unkompliziert entwickeln zu können. Dies umfasst einfache visuelle Anpassungen bis hin zu komplexen, wirklich eigenständigen Komponenten. Das heißt natürlich nicht, dass dies auch ständig und überall getan werden sollte. Die Entscheidung, ein Custom Control zu entwickeln und einzusetzen, muss wohl überlegt und - am besten mit großen Vorteilen für die User Experience - begründet sein. Ist die Entscheidung für ein Custom Control gefallen, gibt es verschiedene Möglichkeiten, dieses umzusetzen, die wir ebenfalls näher beleuchten und an Beispielen demonstrieren werden.
Expert Accessory Dwelling Unit (ADU) Drafting ServicesResDraft
Whether you’re looking to create a guest house, a rental unit, or a private retreat, our experienced team will design a space that complements your existing home and maximizes your investment. We provide personalized, comprehensive expert accessory dwelling unit (ADU)drafting solutions tailored to your needs, ensuring a seamless process from concept to completion.
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
Top 5 Indian Style Modular Kitchen DesignsFinzo Kitchens
Get the perfect modular kitchen in Gurgaon at Finzo! We offer high-quality, custom-designed kitchens at the best prices. Wardrobes and home & office furniture are also available. Free consultation! Best Quality Luxury Modular kitchen in Gurgaon available at best price. All types of Modular Kitchens are available U Shaped Modular kitchens, L Shaped Modular Kitchen, G Shaped Modular Kitchens, Inline Modular Kitchens and Italian Modular Kitchen.
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
2. Hi,
I’m Chris!
Since 2019 Principal UX Designer /
Solution Manager Service Design
@ Ergosign
Since 2001 Designing digital products / Services
Berlin
4. “Products of economic activity that
you can’t drop on your foot, ranging
from hairdressing to websites.”
— The economist
5. “An orchestrated system, delivered
over time, that you can’t drop on your
foot, but there is physical evidence.”
— Someone at Adaptive Path
6. “A service is something that helps
someone to do something.”
— Lou Downe
7. Your organization provides services.
No matter what industry you are in.
No matter what you sell, you are provide
a service to individuals or companies.
11. Service Design examines the touch
points,conversations, interactions,
operations, culture and structure of an
organization for their impact on the
service experience.
12. Service Design applies design methods
and craft to the de
fi
nition and
orchestration of service experiences.
14. It does for the customer what
they need it to do, in a way that
works for them.
It does not destroy the world we
live in, or negatively a
ff
ect the
society as a whole.
It’s pro
fi
table and easy to run for
the providing organisation.
Good services
— Lou Downe
24. Design The Journey
Actions on touch points
become a customer
Customer needs in key moments
Desired outcome
Future opportunities
Indicators for success
Product offers according to
evolving knowledge and needs
25. Design The Journey
Actions on touch points
become a customer
Customer needs in key moments
Desired outcome
Metric
KPIs
Growth of services according to
evolving knowledge and needs
26. Define
outcomes
What are the indicators
to fulfill the user needs?
01
Establish
metrics
Find data
source
Socialize
data
02 03 04
Select the right metric
to monitor success
along the customer
journey.
Find the data source
which provides useful
information.
The measured experience
needs to be reported to
the organization.
Measure to Iterate More Effectively
27. Design the Journey
Actions on touch points
become a customer
Customer needs in key moments
Desired outcome
Ressources
Indicator for success
Growth of services according to
evolving knowledge and needs
Greener alternatives
28. The conversation about environmental
responsibility is not easy…
Let’s take something you care about.
29.
30. All Netflix users combined emit
as much carbon dioxide in one second as
driving a 🚗 3.8x around the world.
31. All Netflix users combined emit
as much carbon dioxide in one second as
driving a 🚗 3.8x around the world.
So how does that feel now?
That’s probably how your business perceives
49. As many good things -
it started by accident
Dave
Little
Dave
Tarek
Little
Tareks
Ummul
KITA
50. It’s based on passion,
characterised by somebody’s
roots.
51. $ 147 Bn
Total aid money
$ 36 Bn
25% of total money
Were pledged for
local organisations
Managed by over 50 big
NGOs and governments
$ 1,5 Bn
< 2% delivered
The world’s leading orgs fail
to locally distribute their fundings.
52. We do not accept
bureaucracy as an
inexpugnable
obstacle
NGO
It prevents us to deliver aid where it is
needed. We will empower localised aid
organisations of any size. Many small
initiatives organized as strong network,
will make big impact.
fai d
We do not accept
bureaucracy as an
inexpugnable obstacle
53. Throws all necessary information and
documents unsorted and unpolished
to faid. All formats and content types are
accepted as long as it communicates the
required information.
Changemakers Frontline Aid
Faid organizes volunteers with various
skills to convert the received material
into a useable format. Reports to
donors and distributes the received
funding to the supported projects.
Institutional Investors
Faid’s idea
in a nutshell
Individual Donors
54. PROJECT APPROACH
DISCOVERY
RESEARCH SYNTHESIS
Analize what’s there
Understand the
founder
Interviews with
potential donators
Interviews with
changemakers
Interviews with
volunteers
Insights / Opportunity
Areas
Customer Journeys
Insights & Opportunities
Report (PDF)
IDEATION
Ideate opportunities
STRATEGY
DESIGN VISION
STRATEGY
MVP Definition
Evolution map
Service strategy
Service strategy
Blueprint
DESIGN
Key Screens
Brand identity
Prototype of the
digital service for
volunteers and
changemaker
CONCEPT
Scribbles or wireframes
Scribbles
DETAIL DESIGN
Design realization
As a prototype
(Antetype)
Antetype Prototype
DEVELOPMENT
PROJECT MGT
Project management
for MVP realization
Project Management
40
PT
57. Change
maker
Fundings for their projects. They need support for the reporting.
They need support in other disciplines, like translation, legal issues,
design, marketing, etc. They need to track the project success and
define and adapt milestones. Their work with this people needs a lot of
empathy as they do not live complying with Western standards.
Sometimes there is no electricity, or connectivity. They face daily
threats like shootings or bombs. In some areas, their work is not
accepted and can be punished.
Local person who leads a project or initiative. A small
NGO which runs local projects. People of the same culture
who are the closest to the problem, know best theirs
needs. These local guys help to improve the life of their
fellows. If they are private individuals, it might be that they
have only few education, speak just local language.
No access to digital devices.
Needs
Characteristics
fai d
58. Private people who want to support changemakers with their
time and capabilities. They are financially independent and
the social work brings them fulfilment. Volunteers also
enjoy the community and culture at work when
volunteering. They usually commit to work for a certain
amount of time per week or month as they have full-time
jobs beside their engagement. Some of them use their
experience made at faid for further job application.
They make the faid community.
They work on tasks to support the changemakers.
The higher profiles who have some experience working at faid
receive some decisional power and also assure the quality of the
output of the lower profiles or newer volunteers.
Volunteer
Needs
Characteristics
fai d
59. 59
They need to find a service, where they
find trustful information about projects they
want to support.
After their donation, the most wanted wish is
seeing the impact the donation made.
They are individuals who want to support meaningful
projects. They are usually well educated and financially
independent. They like to connect with the project of
their choice and follow up on the progress. They are
interested in seeing the impact of their donation.
They usually don’t trust in big organisations and prefer
smaller, more human institutions.
Individual
donors
Needs
Characteristics
fai d
60. 60
They want to take advantage of the tax reduction their donation will have.
They need to make sure that their donation will not be misused.
They want to use their efforts for internal and external
marketing. Require constantly reports and proofs for the usage of they
funding and its impact. They sometimes would like to be involved in the
project work.
These institutions can be foundations, larger NGOs or
governments. Being larger organizations they lack in
agility and don’t show much empathy for the need of
local communities. They manage most of the global
charity money.
Institutional
donors
Needs
Characteristics
fai d
61. 1
The geolocation where faid’s changemaker is mainly in are problem areas, like war
zones. The political situation is mostly unstable and there are many sources of
threats for the local communities. The future service needs to take the context of
the changemaker into account and show empathy for the situation they are in.
Insights
fai d
62. „Things we are taking for granted, like public places to gather,
are often not existing or too dangerous."
„In some regimes, it is forbidden for minorities to have fun.
People get in trouble, if they see them dancing or doing sports
together. "
„It is more likely that somebody has a mobile and internet
access, than having a working mail service. But a letter would
not be safe enough. “
"The usage of mail is not secure enough, as stolen it could unveil
personal data."
"There are restrictions by the secret police, governments or
other military groups, which put changemakers in certain
countries under high risk.“
„All personal data is very sensitive and should never be
published without clear confirmation, also not be accessible in
any imaginable way."
Always remember the
context
Conflict areas always require our
attention to safety
fai d
63. KICKSTARTER - DESIGN STRATEGY
Tarek
Founder
Stakeholder
Foundation
Technical
Lead
Volunteer
Designer
Very creative
PM
The guy who
wrote his thesis
about it.
Dave, father
of little Dave
65. Oppor
Control checks and safeguards.
Inclusive design and thoughtful simplification
of complex bureaucracy .
Faid’s infrastructure can be used to collect
insights about local needs and share these with
organizations which do not have this access.
Become an exclusive provider of grassroots
initiatives for foundations
fai d 65
01
05
02
03
04
06
07
66. The community model describes the role profiles the service will require
and is based on the insights of the stakeholders’ descriptions.
The defined roles have different responsibilities which require
different skill sets and levels of experience.
fai d
Faid community
model
67. 67
Shows the calendar of contacts to easily
book an appointment without back-and-
forth communication.
Puts a committee together to make
decisions democratically possible.
YouCanBook.me
Loomio Slack
General community communication tool
Chat tool for task-based communication
Exchange of personal experiences between
volunteers
fai d
External tools
The service records video messages
and translates the voice to text
with translation from arabic to
english
Lama
The service makes digital signing of
contracts possible.
DocuSign
This tool will be completely integrated
in the design of the platform, to make
use of its way to create forms for
custom reports.
KoboToolBox
70. COMMITTEE
IS A GROUP OF
FIVE PROJECT
MANAGERS
DISCUSS
LOOMIO SESSION
ORGANIZE COMMITTEE
VOTE
DEFINE CONSTRAINTS
RECOMMENDED
DECISION
PROJECT MANAGER
GENERAL MANAGER
SIGN OFF
APPLIES TO :
Volunteer application
Changemaker application
Project application
Escalation procedure
Decisions &
approvals
71.
72. Enable Engage Disrupt
Faid connects volunteers with
changemakers.
Faid connects private donors with the
changemaker’s projects and provides a
direct channel for donations.
Collect and share local insights
with e.g. Olympic committee.
Faid changes the way how charity works
and how NGOs are organized.
Data-driven innovation
Include business volunteers
Reporting will be done by
changemakers through the service.
Weekly reports and MSC reports can be
submitted and will be completed by
faid's volunteers
HUMAN
ACTION
AUTOMIZATION
Service helps to track
projects.
Changemakers can submit
interviews with locals to collect
local insights.
The service offers private donors to
browse the projects on the website
and donate.
MVP
MISSION
Institutionalize
Faid prepares their projects according to
foundation standards to become an
exclusive provider for foundation’s
fundings.
IMPACT
Grow local projects and
volunteer network.
New incomes through private donors
and research data subscriptions.
Steadily collect bigger
fundings.
Disrupt the charity sector
The project onboarding supports all the
documents and details foundations
need to see later. Changemakers will be
consulted if this special funding fits
their needs.
Foundations will find all reported data
within the service, so there’s no need
for additional reporting.
Automized reporting to institutions
Service provides local
research data.
Faid’s evolution
fai d
73. For the changemaker we want to make it very clear how happy faid is with their overall
responsiveness and goodwill to get things done. There will be a „Trust indicator“, which shows the changemaker in their
profile how happy faid currently is with them. The indicator ends with the final termination of faid's support. With the
understanding for complicated times and the necessity to prioritize especially in tough times, we only start showing the
meter when collaboration doesn't work for some time. From that moment on the changemaker has it very clear how far
he wants to push the limits. A status change will be emailed as well, followed by a personal visit by the local inspector for a
better view on the situation.
WE
TRUST
IN YOU
WE STILL
TRUST.
PLS REPLY!
LET US
HELP
YOU
CONTACT
US OR WE
HELP
ELSEWHERE
YOU GOT 7
DAYS TO
REPLY
73
Trust indicator
74.
75. If you want to support these
guys, drop me a message,
I’ll connect you.
76. Know Your Tools - They Are Powerful
Blueprint
Vision
Touch Point
Design
Journey Ideation
Evolution Map
Research
validate
Data MVP
MVP
77. Why is all this a job for designers?
We are empathic –
Our methods are people-
centric!
We visualize –
To create visions and
make the invisible tangible.
We are facilitators –
We make people
collaborate!