Kersten England discusses leading the City of York Council through turbulent times of change. She outlines priorities of developing York as a city of enterprise and building resilient communities. Her organizational development agenda focuses on structural change, investing in leadership and communication, and recognizing excellence. She emphasizes unlocking individual talent, co-producing services with the community, and offering public sector workers an empowering employment experience as the organization transforms. England stresses the importance of developing a strong narrative, honoring the past while creating safe uncertainty, and celebrating progress along the way.