This document provides an overview of reference interviews for library staff training. It discusses what a reference interview is, why patrons ask certain questions, who provides reference services, tips for conducting interviews such as being approachable, demonstrating interest, active listening, asking open-ended and clarifying questions, following up, and remembering the WORF mnemonic for welcoming, questioning, restating, and following up. Examples of reference questions are also provided.
Historical development of reference serviceCynthia Narra
This document discusses the historical development of reference service in libraries. It traces how universal education in the 19th century and the establishment of public libraries led to the emergence of reference service. As literacy increased and libraries provided reading materials, librarians began assisting patrons who knew how to read but not how to use libraries. Samuel Green first outlined the concept of reference service in 1876. Reference service aims to teach users research skills and help them find information to answer their questions. It has evolved with changing technologies and patron demographics.
presented by Fe Angela M. Verzosa at PAARL’s Seminar /Parallel Session-workshop on Library and Web 2011 (Holy Angel University, Angeles City, Pampanga, 19-20 August 2010)
This document discusses privacy issues related to libraries in the digital age. It provides an overview of privacy laws in the US and how they relate to libraries. While the right to privacy is not explicitly outlined in the Constitution, many court cases have recognized this right. Most states have passed laws to protect library user privacy, though these laws often do not address new digital technologies. The document examines challenges to privacy from entities like the FBI and technologies like digital records, filters and reference services. It concludes with recommendations that libraries update policies to collect minimum data, limit access, inform users of policies and collaborate with vendors on security.
Краєзнавча діяльність: актуальні та результативні форми роботи з молоддюUnbib Mk
Методичні рекомендації містять інформацію про успішні практики краєзнавчої діяльності бібліотечних закладів на прикладі Миколаївської обласної бібліотеки для юнацтва.
Видання розраховане на бібліотекарів, методистів, викладачів та студентів бібліотечних спеціальностей.
This document discusses the selection, acquisition, and usage of e-resources in libraries. It defines e-resources as electronic materials that require computer access, including e-books, e-journals, databases, and websites. The document outlines different models for acquiring e-books and considerations for selecting and licensing databases and other e-resources. It also discusses measuring the value of e-resources through usage statistics and surveying library patrons. The conclusion emphasizes that integrating e-resources has become a best practice for modern libraries to meet user needs and expand their collections and services.
This document provides an overview of reference interviews for library staff training. It discusses what a reference interview is, why patrons ask certain questions, who provides reference services, tips for conducting interviews such as being approachable, demonstrating interest, active listening, asking open-ended and clarifying questions, following up, and remembering the WORF mnemonic for welcoming, questioning, restating, and following up. Examples of reference questions are also provided.
Historical development of reference serviceCynthia Narra
This document discusses the historical development of reference service in libraries. It traces how universal education in the 19th century and the establishment of public libraries led to the emergence of reference service. As literacy increased and libraries provided reading materials, librarians began assisting patrons who knew how to read but not how to use libraries. Samuel Green first outlined the concept of reference service in 1876. Reference service aims to teach users research skills and help them find information to answer their questions. It has evolved with changing technologies and patron demographics.
presented by Fe Angela M. Verzosa at PAARL’s Seminar /Parallel Session-workshop on Library and Web 2011 (Holy Angel University, Angeles City, Pampanga, 19-20 August 2010)
This document discusses privacy issues related to libraries in the digital age. It provides an overview of privacy laws in the US and how they relate to libraries. While the right to privacy is not explicitly outlined in the Constitution, many court cases have recognized this right. Most states have passed laws to protect library user privacy, though these laws often do not address new digital technologies. The document examines challenges to privacy from entities like the FBI and technologies like digital records, filters and reference services. It concludes with recommendations that libraries update policies to collect minimum data, limit access, inform users of policies and collaborate with vendors on security.
Краєзнавча діяльність: актуальні та результативні форми роботи з молоддюUnbib Mk
Методичні рекомендації містять інформацію про успішні практики краєзнавчої діяльності бібліотечних закладів на прикладі Миколаївської обласної бібліотеки для юнацтва.
Видання розраховане на бібліотекарів, методистів, викладачів та студентів бібліотечних спеціальностей.
This document discusses the selection, acquisition, and usage of e-resources in libraries. It defines e-resources as electronic materials that require computer access, including e-books, e-journals, databases, and websites. The document outlines different models for acquiring e-books and considerations for selecting and licensing databases and other e-resources. It also discusses measuring the value of e-resources through usage statistics and surveying library patrons. The conclusion emphasizes that integrating e-resources has become a best practice for modern libraries to meet user needs and expand their collections and services.
This document discusses collection development in libraries. It begins with definitions of key terms like collection, collection development, and historical background. It then outlines the main components and processes of collection development, including developing policies, assessing community needs, selecting and acquiring materials, weeding collections, and assessing collections. The roles and responsibilities of collection development librarians are also summarized, such as selecting materials, budgeting, planning, communication, and more. The document emphasizes that collection development is an important process for building library collections to serve user needs.
This document discusses various topics related to purchasing e-books for libraries, including why libraries should purchase e-books, different business models and licensing options, publishers and vendors that offer e-books, and downloadable options. It provides an overview of purchasing e-books from publishers, aggregators, and wholesalers, and also discusses options for group purchasing and locally hosting e-book content. The document concludes with suggestions for evaluating vendors and budgeting for e-book purchasing.
presented at the Seminar on “Leadership: The Key to Higher Readership", sponsored by C&E Publishing, held at the C&E Information and Resource Center, Quezon Boulevard, Quezon City, 13 May 2009
This document provides guidelines for developing an e-resource collection development policy. It defines e-resources and discusses different types. Key components of an e-resource selection criteria are described, including subject and content, functionality, vendors support, technical feasibility, license considerations, and review processes. The document stresses that e-resources require separate policies to address issues of access, interfaces, support and licensing that are different than print materials.
presentation on "CATALOGUING" during Training workshop in library science for staff of muktangan school libraries organised by muktangan school teacher reference library, mumbai on 15th November 2010
This document discusses customer service in libraries. It defines customer service as providing assistance to library patrons, understanding their needs, and satisfying their expectations. Good customer service is important as it improves patron satisfaction, increases library usage, and ensures consistency. The document provides tips for customer service, such as having excellent communication skills, being approachable and empathetic, and going above and beyond to help patrons. It also discusses etiquette for interacting with patrons in person, on the phone, and via email.
This document provides an overview of effective library policy development and management. It discusses why policies are needed, who has the authority to create them, how they should be organized, and examples of policy statements, regulations, procedures, and guidelines. The document also addresses common barriers to developing policies and provides suggestions for conducting a policy audit.
ASLIB is an association for information management that was originally formed in 1924 in the UK. It has since expanded internationally with members in over 70 countries. ASLIB organizes an annual conference and courses, publishes various journals and newsletters, and provides information services and professional development programs to its members. It focuses on library automation, online information retrieval, and other areas of information management. ASLIB also has several specialist groups that organize programming around topics like business, science, engineering and more.
O documento descreve a história e os conceitos do controle bibliográfico, desde a antiguidade até os modelos atuais. Aborda a evolução das bibliotecas e bibliografias, a institucionalização do controle bibliográfico e o modelo proposto pela UNESCO de Controle Bibliográfico Universal. Também discute o papel da tecnologia e da internet para tornar a informação bibliográfica mais acessível.
The document discusses various methods for evaluating information retrieval systems, including measuring effectiveness, cost effectiveness, and cost-benefit analysis. It describes key evaluation parameters such as recall, precision, time lag, user effort, and coverage. Recall measures the percentage of relevant documents retrieved, while precision measures the percentage of retrieved documents that are relevant. The document also discusses different levels of evaluation, including system effectiveness, cost effectiveness, and cost-benefit analysis. Overall, the goal of evaluation is to measure a system's performance and identify ways to improve effectiveness and efficiency.
На сучасному етапі розвитку суспільства бібліотекознавці називають бібліотеку найважливішим соціокультурним центром. Останнім часом зарубіжні колеги активно застосовують поняття «тренд» (нова, сучасна тенденція), яке грунтується на визначенні пріоритетів та інновацій в бібліотечній діяльності, викликаних світовими трансформаційними процесами.
М. Кушнерчук, пров. методист
This document discusses collection development in libraries. It begins with definitions of key terms like collection, collection development, and historical background. It then outlines the main components and processes of collection development, including developing policies, assessing community needs, selecting and acquiring materials, weeding collections, and assessing collections. The roles and responsibilities of collection development librarians are also summarized, such as selecting materials, budgeting, planning, communication, and more. The document emphasizes that collection development is an important process for building library collections to serve user needs.
This document discusses various topics related to purchasing e-books for libraries, including why libraries should purchase e-books, different business models and licensing options, publishers and vendors that offer e-books, and downloadable options. It provides an overview of purchasing e-books from publishers, aggregators, and wholesalers, and also discusses options for group purchasing and locally hosting e-book content. The document concludes with suggestions for evaluating vendors and budgeting for e-book purchasing.
presented at the Seminar on “Leadership: The Key to Higher Readership", sponsored by C&E Publishing, held at the C&E Information and Resource Center, Quezon Boulevard, Quezon City, 13 May 2009
This document provides guidelines for developing an e-resource collection development policy. It defines e-resources and discusses different types. Key components of an e-resource selection criteria are described, including subject and content, functionality, vendors support, technical feasibility, license considerations, and review processes. The document stresses that e-resources require separate policies to address issues of access, interfaces, support and licensing that are different than print materials.
presentation on "CATALOGUING" during Training workshop in library science for staff of muktangan school libraries organised by muktangan school teacher reference library, mumbai on 15th November 2010
This document discusses customer service in libraries. It defines customer service as providing assistance to library patrons, understanding their needs, and satisfying their expectations. Good customer service is important as it improves patron satisfaction, increases library usage, and ensures consistency. The document provides tips for customer service, such as having excellent communication skills, being approachable and empathetic, and going above and beyond to help patrons. It also discusses etiquette for interacting with patrons in person, on the phone, and via email.
This document provides an overview of effective library policy development and management. It discusses why policies are needed, who has the authority to create them, how they should be organized, and examples of policy statements, regulations, procedures, and guidelines. The document also addresses common barriers to developing policies and provides suggestions for conducting a policy audit.
ASLIB is an association for information management that was originally formed in 1924 in the UK. It has since expanded internationally with members in over 70 countries. ASLIB organizes an annual conference and courses, publishes various journals and newsletters, and provides information services and professional development programs to its members. It focuses on library automation, online information retrieval, and other areas of information management. ASLIB also has several specialist groups that organize programming around topics like business, science, engineering and more.
O documento descreve a história e os conceitos do controle bibliográfico, desde a antiguidade até os modelos atuais. Aborda a evolução das bibliotecas e bibliografias, a institucionalização do controle bibliográfico e o modelo proposto pela UNESCO de Controle Bibliográfico Universal. Também discute o papel da tecnologia e da internet para tornar a informação bibliográfica mais acessível.
The document discusses various methods for evaluating information retrieval systems, including measuring effectiveness, cost effectiveness, and cost-benefit analysis. It describes key evaluation parameters such as recall, precision, time lag, user effort, and coverage. Recall measures the percentage of relevant documents retrieved, while precision measures the percentage of retrieved documents that are relevant. The document also discusses different levels of evaluation, including system effectiveness, cost effectiveness, and cost-benefit analysis. Overall, the goal of evaluation is to measure a system's performance and identify ways to improve effectiveness and efficiency.
На сучасному етапі розвитку суспільства бібліотекознавці називають бібліотеку найважливішим соціокультурним центром. Останнім часом зарубіжні колеги активно застосовують поняття «тренд» (нова, сучасна тенденція), яке грунтується на визначенні пріоритетів та інновацій в бібліотечній діяльності, викликаних світовими трансформаційними процесами.
М. Кушнерчук, пров. методист
The document provides instructions for customizing PowerPoint templates and includes various template designs for diagrams, charts, and other visual elements. It describes how to incorporate a logo onto all slides by changing the image on the slide master. A variety of templates are included for organizational charts, flow charts, timelines, processes, and other infographic styles.
The document provides information on several animal and plant species found in Romania. It describes the physical characteristics and behaviors of animals such as the chamois, brown bear, fallow deer, bison, lynx, and various bird species. It also provides details on rare plant species in Romania such as the Blood Pea orchid, Yellow Crocus, Dianthus of Piatra Craiului, Lady's Slipper orchid, Edelweiss, Motley Tulip, Romanian Peony, and Thermal Water Lily.
Building a presentation that illustrates your story. These slides are exclusively for in-person presentation support. My slides have very little text so they serve to visually enhance what I say, and would not be complete without being part of a spoken presentation.
E-commerce encompasses more than just online buying and selling, but the entire process of developing, marketing, selling, delivering, and paying for products and services online through a global marketplace supported by business partners. There are several classifications of e-commerce models including business-to-business (B2B), business-to-consumer (B2C), consumer-to-business (C2B), consumer-to-consumer (C2C), peer-to-peer (P2P), mobile commerce (m-commerce), and others. Each model involves different interactions between businesses and consumers with examples provided of websites that engage in each type of e-commerce transaction.
“Creierul incepe sa functioneze cand te nasti si nu se mai opreste decat in momentul in care te ridici sa vorbesti in public”, spunea un judecător britanic uitat, sir George Jessel.
Poate ca metafora lui suna exagerat. Dar nu-i asa ca vi s-a intamplat uneori sa taceti cand aveati ceva important de zis? Sau sa simtiti, ridicandu-va in picioare, ca mintea vi s-a golit si nu puteti articula o propozitie decenta?
Acest atelier a fost un al 2-lea organizat pentru romanii din Paris pe tema prezentarilor de succes.
Acest atelier era focusat pe tema limbajului non verbal in timpul unei prezentari.
Datorita faptului ca atelierul a fost extrem de interactiv, foarte putine informatii au fost incluse in PPT.
SYNERGY Induction to Pedagogy Programme - Designing Learning Resources (ROMAN...Sarah Land
The SYNERGY Induction to Pedagogy programme was created by project partners, with the aim of helping micro-enterprise owners using the SYNERGY Exchange platform, to engage in peer-to-peer learning opportunities. This training programme comprises six modules and is delivered over 5 hours through a series of video lectures and PowerPoints which have been written, developed and recorded by project partners.
These modules provide micro-enterprise owners with a sound understanding of the basics in relation to e-didactics, quality criteria of peer-learning, evaluation of online learning resources and online learning environments, producing quality learning resources for peers and other knowledge that has helped them to become competent and confident online peer-educators. This module is entitled ‘Designing Learning Resources’ and provides content which relates to learning design models – ADDIE, Kolb and Kemp’s models – and an introduction to the basics of material design and techniques.
These slides are available in English, Finnish, German, Greek, Italian and Romanian.
Metoda comunicativa in predarea limbilor strainePeter Szabo
Abordarea comunicativa in predarea limbilor straine ste metoda preferata de managementul si trainerii Linguaprof. Prezentarea abordeaza principiile teoretice si aplicarea acestora la cursuri.
Similar to How to make a succesful presentation (20)
The internet- a modern form of sales promotionAvram Ana-Maria
The document discusses the internet and electronic commerce. It begins by explaining that the internet and World Wide Web have become major forces of change in society, bringing both challenges and opportunities. It then provides details on the structure and characteristics of the digital economy and electronic commerce. The digital economy consists of four levels - internet infrastructure, digital applications, intermediaries, and online transactions. Electronic commerce allows businesses and individuals to conduct transactions electronically and has several models including business-to-business, business-to-consumer, and consumer-to-consumer. Successful commercial websites aim to distribute information about a company's products and services to both current and potential customers and investors.
2. Introducere
Prezentarea este un mijloc de comunicare unui mesaj către un
grup şi o oportunitate de a aduce audienţa ta la un loc şi a crea cu
aceasta un dialog. Acest proiect vă învaţă cum să realizaţi o
prezentare de succes.
3. FAZA I – alegerea materialului și analiza audienței
9. Stăpânirea emoţiilor
1.
Practicați respirația conștientă!
2.
Exercițiile de relaxare sunt importante!
3.
Cântați pentru a vă detensiona!
4.
Simțiți-va comod!
5.
”Ieșiți în exteriorul corpului”!
6.
Nu consumați
prezentare!
7.
Alocați suficient timp pregătirii!
alcool
înainte
de
10. Cum să scrieţi o poveste excelentă
Începeți cu sfârșitul și fiți consecvent!
Poveștile sunt concepute pentru a atrage
atenția audienței, nu uitați acest lucru!
Încercați să rezumați direcția-cheie
poveștii în numai câteva cuvinte.
a
Conferiți prospețime poveștii!
Creați o structură simplă, astfel ca povestea
să aibă o ordine.
În funcție de context, introduceți experiențe
personale.
11. Cum să daţi culoare poveştii
Stilizați
prezentarea
cu
imagini
excelente și citate remarcabile.
Priviți. Ascultați. Întrebați.
Agendele
prezentărilor
sunt
supracoperta cărții pe care o veți lansa.
Materialele distribuite sunt o forma
elegantă a semnăturii dumneavoastră.
12.
13. Vestimentaţia
-Stilul business avantajează în cele mai
multe cazuri
-Nu eşti obligat să fii în pas cu moda
-Poartă un costum care te caracterizează
-Acordă atenţie detaliilor
-Culorile reci reflectă seriozitatea
-Dacă esti o persoană dinamică foloseşte
tonuri aprinse
14. Poziţia picioarelor
-Element specific feminin preluat şi de bărbaţi
-Denotă eleganţă, dar şi superioritate
-Arată nivelul la care se poartă o discuţie
-Determină compatibilitatea sau incompatibilitatea
între oameni
15. Fluxuri de informaţii
-Reprezintă ideile pe o anumită temă
despre care dorim să informăm
-Prin repetiţie acest flux este transmis
clar şi corect
Flux verbal
-Are la bază un ansamblu de tehnici
in cazul vorbitorului experimentat
-Reprezintă toate mişcările de la nivelul
feţei şi al corpului
-Poate întări ideile transmise prin fluxul
verbal
Flux nonverbal
16. Kinestezia
Reprezintă micro şi macro mişcări prezente la nivelul corpului sau fetei,
care nuanţează discursul verbal , îl substituie sau îl contrazic.
Ilustratori
Reglatori
Expresii faciale
Embleme
Adaptori
17. Aplicaţia Power Point
Programul utilizator Power Point (PP)
face parte din pachetul Microsoft
Office şi este folosit pentru realizarea
de prezentări.
18. Aplicaţia PowerPoint
Fereastra programului Power Point
conţine aceleaşi elemente ca şi
celelalte ferestre Windows, precum
bara de titlu, bara de stare, meniul
principal, barele de instrumente,
barele de deplasare şi o zonă de
creare a conţinutului prezentării.
20. Concluzie
O bună prezentare întrunește nu numai
cunoașterea și studierea conștiincioasă a
temei și a problemelor aferente, comunicarea
și transmiterea mesajului într-o manieră
originală fiind extrem de importante.
21. Bibliografie
Ion-Ovidiu Pânișoară, Comunicarea Eficientă Ediția a III-a, revăzută și
adăugită, Ed. Polirom, Iași, 2006
Loredana Ivan, Cele mai importante 20 de secunde – competența în
comunicarea nonverbală, Ed. Tritonic, București, 2009
Peter Collet, Cartea gesturilor – cum putem citi gândurile oamenilor din
acțiunile lor, Ed. Trei, București, 2009
Richard Hall, Prezentări de mare succes, Ed. Meteor Press, București, 2008
Amza Catalin Gheorghe, Curs ECDL-Modulul 6:Prezentari Power Point, 2012
22. Vă mulţumim pentru atenție!
Echipa: Andrei Cristina, Arteni Tudor, Avram Ana, Avram Beatrice