Jordan Frank VP of Sales and Business Development, Traction Software Inc slides from 1 Dec 2010 Gilbane Boston 2010 panel: Portal or Enterprise Social Software: Which Collaboration Environment to Choose?

1. Portal or Enterprise
Social Software?
Why and how social software forms the new core for enterprise information.
Gilbane Conference Boston - 2010
Jordan Frank
VP Sales and BD
& Chief Emergineering Officer
jfrank@tractionsoftware.com

2. Why Does Enterprise
Search Suck?

3. Why Does Enterprise
Search Suck?
Monolithic Data Stores

4. Why Does Enterprise
Search Suck?
Monolithic Data Stores
Strictly Controlled Intranets

5. Why Does Enterprise
Search Suck?
Monolithic Data Stores
Strictly Controlled Intranets
Fragmentation - info locked down
in Documents, Email

6. What Makes the
Web Work?

7. What Makes the
Web Work?
Portals

8. What Makes the
Web Work?
Portals
Pages

9. What Makes the
Web Work?
Portals
Pages
Links

10. What Makes the
Web Work?
Portals
Pages
Links
Search

11. What Makes
Web 2.0
Work Better?
Portals
Pages
Links
Search

12. What Makes
Web 2.0
Work Better?
Portals Blogs
Pages Wikis
Links Status
Search Bookmarks

13. What Makes
Web 2.0
Work Better?
Portals Blogs RSS
Pages Wikis Notification
Links Status Tagging
Search Bookmarks Profiles

14. Web 2.0
In a “Box”
Portals Blogs RSS
Pages Wikis Notification
Links Status Tagging
Search Bookmarks Profiles

15. Enterprise 2.0 is
Web 2.0
In a “Box”
Portals Blogs RSS
Pages Wikis Notification
Links Status Tagging
Search Bookmarks Profiles

16. Enterprise 2.0 is
Web 2.0
In a “Box”
Portals Blogs RSS
Pages Wikis Notification
Links Status Tagging
Search Bookmarks Profiles

17. Enterprise 2.0 is
Web 2.0
In a “Box”
Portals Blogs RSS
Pages Wikis Notification
Links Status Tagging
Search Bookmarks Profiles
+ Security + Permission Filtering + Structure + Tasking

18. Enterprise 2.0 is
Delivered As
THE SOCIAL
INTRA / EXTRANET

19. or Enterprise 2.0 is
Delivered As
That Point to and Enrich the
Enterprise Cloud

20. Putting E2.0 Social Software
to Work

21. Putting E2.0 Social Software
to Work
Advice from Chef
Walter Potenza:
Risotto is not rice,
it is a process

22. Putting E2.0 Social Software
to Work
Advice from Chef
Walter Potenza:
Risotto is not rice,
it is a process
So is Social Software

23. Project Management @ Alcoa
Driver: Apply Observable
Work principles to Project
Management and
Communication
Results: Reduced labor, travel
and compliance costs.
Delivered project in 7 months,
rather than 18 months
Case Study Link: http://
groundswelldiscussion.com/groundswell/
awards2010/detail.php?id=445
Social Dashboard: Read,
and easily add, milestones,
deliverables and actions to the
Project Home Page

24. Issue Tracking @ KUKA
Business Driver: Cross-functional
team needed to identify, track and
solve issues affecting the enterprise
systems which run the company.
Business Results: used TeamPage to
capture procedural knowledge, audit
compliance, and six sigma style
continuous improvement processes.
Over 765 issues were identified (and
PLM Space Dashboard shows recently identified benefits
all but 194 resolved) in the first 2 and issues facing further development of the PLM System
years of the deployment. TeamPage is
also used to promote awareness, and
preparedness, for changes to IT Case Study Link:
http://traction.tractionsoftware.com/traction/permalink/Public1653
systems organization-wide.

25. Quality Management @ Athens Group
Business Driver: Oil and Gas
Upstream consulting firm needed to
operationalize training of Drilling
Technology AssuranceSM consultants.
Business Results: Athens Group
Quality Management System facilitated
scalable training process and makes it
easy to add, improve and access
critical process knowledge.
System showed 2x readership increase
over first 3 quarters.
Case Study Link: Coming Soon AGQMS Dashboard shows Table of Contents + Dynamic
List of Process Doc. Entire wiki is editable and appears
dynamically. Select content is moderated.

26. Portal + Community @ NHS UK
Business Driver: NHS Orkney is a
division of NHS, the world's 4th
largest employer. An audit of
internal communication found their
capabilities and practices to be
unfavorable.
Cross-company e-mail was also
determined to be a serious
impediment to users' ability to use
these channels effectively.
Case Study Link:
National Health Service Orkney Front Page rolls up Blog/Wiki project activity into 4
(NHS Orkney) sections, including “Classifieds”

27. Portal + Community @ NHS UK
Business Results: Traction TeamPage quickly
formed the basis of a portal for departmental
information and communication, as well as team
collaboration.
Enterprise "spam" disappeared and the division's
practice became a model for other divisions. One
TeamPage based workspace supported
documentation and completion of over 171 tasks
in the space of 5 months - a rate of 1-2 per day.
Job Tracker Wiki Space
• Post a page for every task
• Tag with status and manager
Great example of “Micro Project”
management, done Wiki style
• To Do / Done tag
• Assignment tag

28. Portal + Community @ NHS UK
Legacy Directory
Links to Traction TeamPage Profile
• Personal Details
• iFrame Widget shows Twitter
Updates
• “Blog” spanning user’s
contributions, that you can see.

29. Portal + Community @
Borlaug Global Rust Initiative
Customer: BGRI is funded to
serve as a nexus source of
knowledge and community around
the problem of Wheat Rust, a
hard to prevent fungus attacking
the global wheat crop.
Business Driver: Timely need to
form a community of scientists,
policy makers, donors and others
affected by the devastating effects
of a new and highly virulent form
of wheat stem rust which
threatens to destroy wheat crops.
Case Study Link:
http://traction.tractionsoftware.com/traction/permalink/Public1653 Front Page rolls up content across 4 key wiki
www.globalrust.org is online workspaces, offers links to Private Communities,
What’s New, Features, Top Articles

30. Portal + Community @
Borlaug Global Rust Initiative
Business Results: The site,
www.rustopedia.org, was deployed
on Traction TeamPage as the basis
of a pedia style knowledge base,
discussion forum, and means for
interest groups to collaborate
worldwide in efforts to work on
proposals and projects aimed at Text
mitigating or solving the problems
associated with the Ug99 form of
wheat rust disease
Resources Space shows links to key resources and
a list of recently added resources. Top Articles
provides links to most popular articles.

31. Glossary @ Global Pharma
Glossary for R&D and Operations
at Global Pharmaceutical Firm
• Need for common, accessible
vocabulary used in submissions
• Common language set supports
global collaboration
• External reference definitions
stored with internal applied
definition
• French and English terms are
related
Front End: Dynamic title driven
look up (e.g. “Adverse”), Full text
search, Letter inde, Formatted view of
definition, Comments, Print view,
email out and export functions.

32. Glossary @ Global Pharma
Benefits:
• More accessible than former PDF based
glossary docs
• Interface fit to the application, makes life easy
for readers and admins
• Consistent presentation of terms
• Journaling backend provides rich audit trail
Term Add Edit Form: Audit Trail:
With 4 fields for structure and formatting
Including additions, edits,
consistency
erasures, emails sent, and
more

33. TeamPage 5.0 is Free for 5 Users
Download Today from
www.tractionsoftware.com

34. Jordan Frank
VP Sales and BD
Chief Emergineering Officer
jfrank@tractionsoftware.com
401-528-1145
Any Questions?
TeamPage 5.0 is Free for 5 Users
Download Today from
www.tractionsoftware.com