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Portal or Enterprise
Social Software?
Why and how social software forms the new core for enterprise information.


                                        Gilbane Conference Boston - 2010




                                                             Jordan Frank
                                                         VP Sales and BD
                                             & Chief Emergineering Officer
                                              jfrank@tractionsoftware.com
Why Does Enterprise

Search Suck?
Why Does Enterprise

Search Suck?
    Monolithic Data Stores
Why Does Enterprise

Search Suck?
    Monolithic Data Stores

  Strictly Controlled Intranets
Why Does Enterprise

Search Suck?
      Monolithic Data Stores

   Strictly Controlled Intranets

 Fragmentation - info locked down
      in Documents, Email
What Makes the

Web Work?
What Makes the

Web Work?
Portals
What Makes the

Web Work?
Portals

Pages
What Makes the

Web Work?
Portals

Pages

Links
What Makes the

Web Work?
Portals

Pages

Links

Search
What Makes

    Web 2.0
          Work Better?
Portals

Pages

Links

Search
What Makes

    Web 2.0
          Work Better?
Portals       Blogs

Pages         Wikis

Links         Status

Search      Bookmarks
What Makes

    Web 2.0
          Work Better?
Portals       Blogs         RSS

Pages         Wikis      Notification

Links         Status      Tagging

Search      Bookmarks     Profiles
Web 2.0
          In a “Box”
Portals      Blogs        RSS

Pages        Wikis     Notification

Links        Status     Tagging

Search     Bookmarks    Profiles
Enterprise 2.0 is

    Web 2.0
           In a “Box”
Portals       Blogs          RSS

Pages         Wikis     Notification

Links         Status        Tagging

Search      Bookmarks       Profiles
Enterprise 2.0 is

    Web 2.0
           In a “Box”
Portals       Blogs          RSS

Pages         Wikis     Notification

Links         Status        Tagging

Search      Bookmarks       Profiles
Enterprise 2.0 is

      Web 2.0
                In a “Box”
Portals                 Blogs                      RSS

Pages                   Wikis                Notification

Links                  Status                   Tagging

Search             Bookmarks                    Profiles
+ Security + Permission Filtering + Structure + Tasking
Enterprise 2.0 is

 Delivered As
   THE SOCIAL
INTRA / EXTRANET
or Enterprise 2.0 is

Delivered As

    That Point to and Enrich the
         Enterprise Cloud
Putting E2.0 Social Software

    to Work
Putting E2.0 Social Software

    to Work
       Advice from Chef
       Walter Potenza:

       Risotto is not rice,
       it is a process
Putting E2.0 Social Software

    to Work
       Advice from Chef
       Walter Potenza:

       Risotto is not rice,
       it is a process

   So is Social Software
Project Management @ Alcoa
Driver: Apply Observable
Work principles to Project
Management and
Communication

Results: Reduced labor, travel
and compliance costs.
Delivered project in 7 months,
rather than 18 months

Case Study Link: http://
groundswelldiscussion.com/groundswell/
awards2010/detail.php?id=445




         Social Dashboard: Read,
         and easily add, milestones,
     deliverables and actions to the
                 Project Home Page
Issue Tracking @ KUKA

Business Driver: Cross-functional
team needed to identify, track and
solve issues affecting the enterprise
systems which run the company.

Business Results: used TeamPage to
capture procedural knowledge, audit
compliance, and six sigma style
continuous improvement processes.

Over 765 issues were identified (and
                                                 PLM Space Dashboard shows recently identified benefits
all but 194 resolved) in the first 2             and issues facing further development of the PLM System
years of the deployment. TeamPage is
also used to promote awareness, and
preparedness, for changes to IT         Case Study Link:
                                        http://traction.tractionsoftware.com/traction/permalink/Public1653
systems organization-wide.
Quality Management @ Athens Group


Business Driver: Oil and Gas
Upstream consulting firm needed to
operationalize training of Drilling
Technology AssuranceSM consultants.

Business Results: Athens Group
Quality Management System facilitated
scalable training process and makes it
easy to add, improve and access
critical process knowledge.

System showed 2x readership increase
over first 3 quarters.



Case Study Link: Coming Soon             AGQMS Dashboard shows Table of Contents + Dynamic
                                          List of Process Doc. Entire wiki is editable and appears
                                                        dynamically. Select content is moderated.
Portal + Community @ NHS UK


Business Driver: NHS Orkney is a
division of NHS, the world's 4th
largest employer. An audit of
internal communication found their
capabilities and practices to be
unfavorable.

Cross-company e-mail was also
determined to be a serious
impediment to users' ability to use
these channels effectively.


Case Study Link:
National Health Service Orkney        Front Page rolls up Blog/Wiki project activity into 4
(NHS Orkney)                                             sections, including “Classifieds”
Portal + Community @ NHS UK
Business Results: Traction TeamPage quickly
formed the basis of a portal for departmental
information and communication, as well as team
collaboration.

Enterprise "spam" disappeared and the division's
practice became a model for other divisions. One
TeamPage based workspace supported
documentation and completion of over 171 tasks
in the space of 5 months - a rate of 1-2 per day.

                           Job Tracker Wiki Space
                           • Post a page for every task
                           • Tag with status and manager

                           Great example of “Micro Project”
                           management, done Wiki style
                           • To Do / Done tag
                           • Assignment tag
Portal + Community @ NHS UK

Legacy Directory




Links to Traction TeamPage Profile
• Personal Details
• iFrame Widget shows Twitter
  Updates
• “Blog” spanning user’s
  contributions, that you can see.
Portal + Community @
                               Borlaug Global Rust Initiative
Customer: BGRI is funded to
serve as a nexus source of
knowledge and community around
the problem of Wheat Rust, a
hard to prevent fungus attacking
the global wheat crop.

Business Driver: Timely need to
form a community of scientists,
policy makers, donors and others
affected by the devastating effects
of a new and highly virulent form
of wheat stem rust which
threatens to destroy wheat crops.




Case Study Link:
http://traction.tractionsoftware.com/traction/permalink/Public1653      Front Page rolls up content across 4 key wiki
www.globalrust.org is online                                         workspaces, offers links to Private Communities,
                                                                                 What’s New, Features, Top Articles
Portal + Community @
                  Borlaug Global Rust Initiative
Business Results: The site,
www.rustopedia.org, was deployed
on Traction TeamPage as the basis
of a pedia style knowledge base,
discussion forum, and means for
interest groups to collaborate
worldwide in efforts to work on
proposals and projects aimed at         Text
mitigating or solving the problems
associated with the Ug99 form of
wheat rust disease




                                     Resources Space shows links to key resources and
                                         a list of recently added resources. Top Articles
                                                  provides links to most popular articles.
Glossary @ Global Pharma
               Glossary for R&D and Operations
               at Global Pharmaceutical Firm

                  • Need for common, accessible
                    vocabulary used in submissions
                  • Common language set supports
                    global collaboration
                  • External reference definitions
                    stored with internal applied
                    definition
                  • French and English terms are
                    related




               Front End: Dynamic title driven
               look up (e.g. “Adverse”), Full text
               search, Letter inde, Formatted view of
               definition, Comments, Print view,
               email out and export functions.
Glossary @ Global Pharma
                                             Benefits:
                                             • More accessible than former PDF based
                                              glossary docs

                                             • Interface fit to the application, makes life easy
                                              for readers and admins

                                             • Consistent presentation of terms
                                             • Journaling backend provides rich audit trail



Term Add Edit Form:                                                       Audit Trail:
With 4 fields for structure and formatting
                                                                          Including additions, edits,
consistency
                                                                          erasures, emails sent, and
                                                                          more
TeamPage 5.0 is Free for 5 Users
    Download Today from
   www.tractionsoftware.com
Jordan Frank
VP Sales and BD
Chief Emergineering Officer
jfrank@tractionsoftware.com
401-528-1145




                               Any Questions?




               TeamPage 5.0 is Free for 5 Users
                   Download Today from
                  www.tractionsoftware.com

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Portal or Enterprise Software ? Gilbane 2010 Boston

  • 1. Portal or Enterprise Social Software? Why and how social software forms the new core for enterprise information. Gilbane Conference Boston - 2010 Jordan Frank VP Sales and BD & Chief Emergineering Officer jfrank@tractionsoftware.com
  • 3. Why Does Enterprise Search Suck? Monolithic Data Stores
  • 4. Why Does Enterprise Search Suck? Monolithic Data Stores Strictly Controlled Intranets
  • 5. Why Does Enterprise Search Suck? Monolithic Data Stores Strictly Controlled Intranets Fragmentation - info locked down in Documents, Email
  • 7. What Makes the Web Work? Portals
  • 8. What Makes the Web Work? Portals Pages
  • 9. What Makes the Web Work? Portals Pages Links
  • 10. What Makes the Web Work? Portals Pages Links Search
  • 11. What Makes Web 2.0 Work Better? Portals Pages Links Search
  • 12. What Makes Web 2.0 Work Better? Portals Blogs Pages Wikis Links Status Search Bookmarks
  • 13. What Makes Web 2.0 Work Better? Portals Blogs RSS Pages Wikis Notification Links Status Tagging Search Bookmarks Profiles
  • 14. Web 2.0 In a “Box” Portals Blogs RSS Pages Wikis Notification Links Status Tagging Search Bookmarks Profiles
  • 15. Enterprise 2.0 is Web 2.0 In a “Box” Portals Blogs RSS Pages Wikis Notification Links Status Tagging Search Bookmarks Profiles
  • 16. Enterprise 2.0 is Web 2.0 In a “Box” Portals Blogs RSS Pages Wikis Notification Links Status Tagging Search Bookmarks Profiles
  • 17. Enterprise 2.0 is Web 2.0 In a “Box” Portals Blogs RSS Pages Wikis Notification Links Status Tagging Search Bookmarks Profiles + Security + Permission Filtering + Structure + Tasking
  • 18. Enterprise 2.0 is Delivered As THE SOCIAL INTRA / EXTRANET
  • 19. or Enterprise 2.0 is Delivered As That Point to and Enrich the Enterprise Cloud
  • 20. Putting E2.0 Social Software to Work
  • 21. Putting E2.0 Social Software to Work Advice from Chef Walter Potenza: Risotto is not rice, it is a process
  • 22. Putting E2.0 Social Software to Work Advice from Chef Walter Potenza: Risotto is not rice, it is a process So is Social Software
  • 23. Project Management @ Alcoa Driver: Apply Observable Work principles to Project Management and Communication Results: Reduced labor, travel and compliance costs. Delivered project in 7 months, rather than 18 months Case Study Link: http:// groundswelldiscussion.com/groundswell/ awards2010/detail.php?id=445 Social Dashboard: Read, and easily add, milestones, deliverables and actions to the Project Home Page
  • 24. Issue Tracking @ KUKA Business Driver: Cross-functional team needed to identify, track and solve issues affecting the enterprise systems which run the company. Business Results: used TeamPage to capture procedural knowledge, audit compliance, and six sigma style continuous improvement processes. Over 765 issues were identified (and PLM Space Dashboard shows recently identified benefits all but 194 resolved) in the first 2 and issues facing further development of the PLM System years of the deployment. TeamPage is also used to promote awareness, and preparedness, for changes to IT Case Study Link: http://traction.tractionsoftware.com/traction/permalink/Public1653 systems organization-wide.
  • 25. Quality Management @ Athens Group Business Driver: Oil and Gas Upstream consulting firm needed to operationalize training of Drilling Technology AssuranceSM consultants. Business Results: Athens Group Quality Management System facilitated scalable training process and makes it easy to add, improve and access critical process knowledge. System showed 2x readership increase over first 3 quarters. Case Study Link: Coming Soon AGQMS Dashboard shows Table of Contents + Dynamic List of Process Doc. Entire wiki is editable and appears dynamically. Select content is moderated.
  • 26. Portal + Community @ NHS UK Business Driver: NHS Orkney is a division of NHS, the world's 4th largest employer. An audit of internal communication found their capabilities and practices to be unfavorable. Cross-company e-mail was also determined to be a serious impediment to users' ability to use these channels effectively. Case Study Link: National Health Service Orkney Front Page rolls up Blog/Wiki project activity into 4 (NHS Orkney) sections, including “Classifieds”
  • 27. Portal + Community @ NHS UK Business Results: Traction TeamPage quickly formed the basis of a portal for departmental information and communication, as well as team collaboration. Enterprise "spam" disappeared and the division's practice became a model for other divisions. One TeamPage based workspace supported documentation and completion of over 171 tasks in the space of 5 months - a rate of 1-2 per day. Job Tracker Wiki Space • Post a page for every task • Tag with status and manager Great example of “Micro Project” management, done Wiki style • To Do / Done tag • Assignment tag
  • 28. Portal + Community @ NHS UK Legacy Directory Links to Traction TeamPage Profile • Personal Details • iFrame Widget shows Twitter Updates • “Blog” spanning user’s contributions, that you can see.
  • 29. Portal + Community @ Borlaug Global Rust Initiative Customer: BGRI is funded to serve as a nexus source of knowledge and community around the problem of Wheat Rust, a hard to prevent fungus attacking the global wheat crop. Business Driver: Timely need to form a community of scientists, policy makers, donors and others affected by the devastating effects of a new and highly virulent form of wheat stem rust which threatens to destroy wheat crops. Case Study Link: http://traction.tractionsoftware.com/traction/permalink/Public1653 Front Page rolls up content across 4 key wiki www.globalrust.org is online workspaces, offers links to Private Communities, What’s New, Features, Top Articles
  • 30. Portal + Community @ Borlaug Global Rust Initiative Business Results: The site, www.rustopedia.org, was deployed on Traction TeamPage as the basis of a pedia style knowledge base, discussion forum, and means for interest groups to collaborate worldwide in efforts to work on proposals and projects aimed at Text mitigating or solving the problems associated with the Ug99 form of wheat rust disease Resources Space shows links to key resources and a list of recently added resources. Top Articles provides links to most popular articles.
  • 31. Glossary @ Global Pharma Glossary for R&D and Operations at Global Pharmaceutical Firm • Need for common, accessible vocabulary used in submissions • Common language set supports global collaboration • External reference definitions stored with internal applied definition • French and English terms are related Front End: Dynamic title driven look up (e.g. “Adverse”), Full text search, Letter inde, Formatted view of definition, Comments, Print view, email out and export functions.
  • 32. Glossary @ Global Pharma Benefits: • More accessible than former PDF based glossary docs • Interface fit to the application, makes life easy for readers and admins • Consistent presentation of terms • Journaling backend provides rich audit trail Term Add Edit Form: Audit Trail: With 4 fields for structure and formatting Including additions, edits, consistency erasures, emails sent, and more
  • 33. TeamPage 5.0 is Free for 5 Users Download Today from www.tractionsoftware.com
  • 34. Jordan Frank VP Sales and BD Chief Emergineering Officer jfrank@tractionsoftware.com 401-528-1145 Any Questions? TeamPage 5.0 is Free for 5 Users Download Today from www.tractionsoftware.com

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