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Patterns of Observable Work, Brian Tullis


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Brian Tullis, Alcoa Fastening Systems. Traction User Group 2010, Oct 13 2010, Newport RI. TUG 2010 Newport slides, agenda and more see

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Patterns of Observable Work, Brian Tullis

  1. 1. Brian Tullis @briantullis Observable Work: #owork Patterns of Observable Work Alcoa Fastening Systems Customer Presentation Traction User Group Newport, RI October 13, 2010
  2. 2.
  3. 3. This presentation contains ideas and slides from Enterprise 2.0 Santa Clara , where Joe Crumpler and I will give a talk called ‘ In the Flow: Patterns of Observable Work ’ on November 10, 2010. If you see that talk in person or find it online somewhere, many of the slides from here will be very familiar.
  4. 4. Acknowledgements: <ul><li>Greg Lloyd ; Blog </li></ul><ul><li>Jim McGee ; Blog </li></ul><ul><li>Paula Thornton ; Blog </li></ul><ul><li>John Tropea ; Blog </li></ul><ul><li>Jon Udell ; Blog </li></ul><ul><li>Jack Vinson ; Blog </li></ul><ul><li>Rick Ladd ; Blog </li></ul>
  5. 5. Why am I here? <ul><li>Define what Observable Work means to me </li></ul><ul><li>Examples and case study from our TeamPage server </li></ul><ul><li>Thursday October 14 we will continue this thread in the “Observable Workshop”. All of the kool kidz will be there. </li></ul><ul><li>For more info about me, my company, and our use of Traction, see the Appendix </li></ul>
  6. 6. And…is this what a clambake looks like?
  7. 7. The Problem…
  8. 8. Observable Work (Owork) A foundation of knowledge work. Owork leverages its core principles via people, process, and technology patterns to work more effectively
  9. 9. Value Proposition <ul><li>Increase performance of virtual team </li></ul><ul><li>Do more with less </li></ul><ul><li>Deliver IT projects better, faster, at lower cost </li></ul><ul><li>IT-Business alignment </li></ul>
  10. 10. Core Principles All organizations are different. These may not work for yours, and sometimes, they don’t work in ours
  11. 11. The Patterns
  12. 12. People Patterns <ul><li>Communities of Trust </li></ul><ul><li>Community Managers </li></ul><ul><li>Responsibility to Share </li></ul><ul><li>In-Process Culture </li></ul>
  13. 13. Communities of Trust
  14. 14. Communities From Our World…
  15. 15. Community Manager(s)
  16. 16. Responsibility to Share
  17. 17. In-Process Culture
  18. 18. Process Patterns <ul><li>Narrate Your Work </li></ul><ul><li>Status From Visible Work </li></ul><ul><li>Build links between your silos </li></ul>
  19. 19. Narrate Your Work
  20. 21. Status from Visible Work
  21. 22.
  22. 23. Build Links Between Your Silos
  23. 24. Technology Patterns <ul><li>Activity streams (filtered please) </li></ul><ul><li>Living files </li></ul>
  24. 25. Activity Streams:
  25. 26.
  26. 27.
  27. 28. IS Projects each get a home page with a main “all articles” activity stream, among others…
  28. 29. These are not living files
  29. 30.
  30. 31. What’s next for us?
  31. 32. Thank You! <ul><li>And thanks to my colleagues. They do all of the work. </li></ul><ul><li>Contact me: </li></ul><ul><ul><li>Brian Tullis: </li></ul></ul><ul><ul><ul><li>Twitter @briantullis </li></ul></ul></ul><ul><ul><ul><li>LinkedIn briantullis </li></ul></ul></ul>
  32. 33. Appendix
  33. 34. AFS At A Glance
  34. 35. Statistics, Facts, Figures <ul><li>In use since 2008 </li></ul><ul><li>Platform: Traction TeamPage 4.265 </li></ul><ul><li>Search: Attivio advanced search module </li></ul><ul><li>Single sign-on; permissions through Active Directory </li></ul><ul><li>1 part time admin (4hrs/month) </li></ul><ul><li>2 or 3 part time ‘community managers’…not their day job… </li></ul><ul><li>Running on Windows Server 2003/VMWare </li></ul><ul><li>800 registered users, 300 regular readers, most content wide open to 30,000 on global WAN </li></ul><ul><li>100 regular contributors, 50 core contributors </li></ul><ul><li>29,142 pieces of content; approximately 1,000/month (articles, comments, attachments, etc) </li></ul>
  35. 36. Selected References <ul><li>Jon Udell’s Data-driven career discovery , which introduces Observable Work </li></ul><ul><li>Twitter #OWork </li></ul><ul><li>Greg Lloyd’s Intertwingled Work </li></ul><ul><li>Morten Hansen’s Collaboration </li></ul><ul><li>Harwell Thrasher’s Boiling the IT Frog </li></ul><ul><li>Our Blog Next Things Next </li></ul>