Jim McGee's Traction User Group 2010 opening keynote, Oct 13 2010, Newport RI. For TUG2010 slides, agenda and more information see www.TractionSoftware.com

1. Jim McGee New Shoreham Consulting www.newshorehamconsulting.com www.mcgeesmusings.net [email_address] 847.867.1086 TUG 2010 Doing and Managing Knowledge Work

2. The most valuable asset of a 21 st century institution will be its knowledge workers and their productivity Peter Drucker (1909-2005)

5. Individual Social Knowledge “Stuff” Structure CAD drawing Calendar Contract Conversation Email Instant message Mindmap Napkin sketch Spreadsheet Story Whiteboard diagram Wiki Notebook File Directory Shared Drive RSS Feed Blog Book Database Intranet Knowledge “Containers”

6. Individual Social Annual Report Block diagram Blog Blog post Blueprint Book Bookmark Business card CAD drawing Calendar Group Calendar Case study Catalog Concept map Contract Conversation Course Database query Dialog map Email Encyclopedia Equation Graph Instant message Interview notes Library Mindmap Napkin sketch Note Org chart Outline Performance review Phone call Phone directory PowerPoint presentation Press release Proposal Regression model Resume Rolodex RSS feed Search results Speech Spreadsheet Story Syllabus Term sheet Tweet Voice mail Webpage Work plan Whiteboard diagram YouTube video Knowledge “Stuff” Structure Notebook Binder File Directory File Folder Shared Drive DVD Thumbdrive Daytimer Blackberry RSS Feed Blog Wiki Book eBook Database Knowledge “Containers” Intranet Data Warehouse

7. You can observe a lot just by watching Yogi Berra

8. Tools perspective Web browser PowerPoint Excel Mindmaps Blogs Individual Social Annual Report Block diagram Blog Blog post Blueprint Book Bookmark Business card CAD drawing Calendar Group Calendar Case study Catalog Concept map Contract Conversation Course Database query Dialog map Email Encyclopedia Equation Graph Instant message Interview notes Library Mindmap Napkin sketch Note Org chart Outline Performance review Phone call Phone directory PowerPoint presentation Press release Proposal Regression model Resume Rolodex RSS feed Search results Speech Spreadsheet Story Syllabus Term sheet Tweet Voice mail Webpage Work plan Whiteboard diagram YouTube video Knowledge “Stuff” Structure Notebook Binder File Directory File Folder Shared Drive DVD Thumbdrive Daytimer Blackberry RSS Feed Blog Wiki Book eBook Database Knowledge “Containers” Intranet Data Warehouse

9. Making knowledge work observable Individual Social Annual Report Block diagram Blog Blog post Blueprint Book Bookmark Business card CAD drawing Calendar Group Calendar Case study Catalog Concept map Contract Conversation Course Database query Dialog map Email Encyclopedia Equation Graph Instant message Interview notes Library Mindmap Napkin sketch Note Org chart Outline Performance review Phone call Phone directory PowerPoint presentation Press release Proposal Regression model Resume Rolodex RSS feed Search results Speech Spreadsheet Story Syllabus Term sheet Tweet Voice mail Webpage Work plan Whiteboard diagram YouTube video Knowledge “Stuff” Structure Notebook Binder File Directory File Folder Shared Drive DVD Thumbdrive Daytimer Blackberry RSS Feed Blog Wiki Book eBook Database Knowledge “Containers” Intranet Data Warehouse Hygiene File names Timestamps Standard Metadata Version Control Contextualizing Narrating Work Digital Portfolios Issue/Opportunity Threads Tagging/Metadata User generated tagging Controlled vocabularies Directories Social Networks – Internal Social Networks – External

10. Point of view is worth 80 IQ points Alan Kay

11. PEBKAC

12. Deliverables Working Papers Ideas & Notions Individual Social Annual Report Block diagram Blog Blog post Blueprint Book Bookmark Business card CAD drawing Calendar Group Calendar Case study Catalog Concept map Contract Conversation Course Database query Dialog map Email Encyclopedia Equation Graph Instant message Interview notes Library Mindmap Napkin sketch Note Org chart Outline Performance review Phone call Phone directory PowerPoint presentation Press release Proposal Regression model Resume Rolodex RSS feed Search results Speech Spreadsheet Story Syllabus Term sheet Tweet Voice mail Webpage Work plan Whiteboard diagram YouTube video Knowledge “Stuff” Structure Notebook Binder File Directory File Folder Shared Drive DVD Thumbdrive Daytimer Blackberry RSS Feed Blog Wiki Book eBook Database Knowledge “Containers” Intranet Data Warehouse

13. Better Mental Models

14. Old habits Gaming the system Management Organizational boundaries

15. Making knowledge work observable Start Here Individual Social Annual Report Block diagram Blog Blog post Blueprint Book Bookmark Business card CAD drawing Calendar Group Calendar Case study Catalog Concept map Contract Conversation Course Database query Dialog map Email Encyclopedia Equation Graph Instant message Interview notes Library Mindmap Napkin sketch Note Org chart Outline Performance review Phone call Phone directory PowerPoint presentation Press release Proposal Regression model Resume Rolodex RSS feed Search results Speech Spreadsheet Story Syllabus Term sheet Tweet Voice mail Webpage Work plan Whiteboard diagram YouTube video Knowledge “Stuff” Structure Notebook Binder File Directory File Folder Shared Drive DVD Thumbdrive Daytimer Blackberry RSS Feed Blog Wiki Book eBook Database Knowledge “Containers” Intranet Data Warehouse Hygiene File names Timestamps Standard Metadata Version Control Contextualizing Narrating Work Digital Portfolios Issue/Opportunity Threads Tagging/Metadata User generated tagging Controlled vocabularies Directories Social Networks – Internal Social Networks – External