Web 2 0/Social Media Presentation V2


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Updated social media presentation delivered at Tech Data SMB conference, October 23, 2008.

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Web 2 0/Social Media Presentation V2

  1. 1. Social Media Optimization – What B2B Marketers Need to Know About Web 2.0 Understanding the Marketing Opportunities in Web 2.0 Bernie Borges – Find and Convert October 23, 2008
  2. 2. Bernie Borges: Founder, Find and Convert <ul><li>20 + years marketing </li></ul><ul><li>Enterprise software & Internet industries </li></ul><ul><li>Past 6 years providing: </li></ul><ul><ul><li>Internet marketing strategic consulting </li></ul></ul><ul><ul><li>Search engine optimization </li></ul></ul><ul><ul><li>Pay-per-Click advertising management </li></ul></ul><ul><ul><li>Visitor conversion strategies </li></ul></ul><ul><ul><li>Web 2.0 strategies </li></ul></ul><ul><ul><li>Podcast services </li></ul></ul><ul><li>Help B2B companies find and convert leads on the web  </li></ul>
  3. 3. <ul><li>What is Web 2.0? </li></ul><ul><li>Web 2.0 Components & Attributes </li></ul><ul><ul><li>RSS </li></ul></ul><ul><ul><li>UGC </li></ul></ul><ul><ul><li>Blogs </li></ul></ul><ul><ul><li>Social Networking Sites </li></ul></ul><ul><ul><li>Podcasts </li></ul></ul><ul><ul><li>Wikis </li></ul></ul><ul><ul><li>SaaS </li></ul></ul><ul><li>Case Study </li></ul><ul><li>Recommendations & Ideas </li></ul>Topics
  4. 4. <ul><li>Company Size </li></ul><ul><li>Product Focus </li></ul><ul><li>Geographic Sales Coverage </li></ul><ul><li>Experience Level with Web 2.0 topics </li></ul>Audience Poll Have you recently responded to intrusive marketing? e.g., cold call, direct mail, etc.
  5. 5. <ul><li>http://en.wikipedia.org/wiki/Web_2 </li></ul><ul><li>Web 2.0 refers to a perceived second generation of web-based communities and hosted services — such as social-networking sites , wikis , and folksonomies — which aim to facilitate creativity , collaboration, and sharing between users. </li></ul><ul><li>&quot;Web 2.0 is the business revolution in the computer industry caused by the move to the Internet as platform , and an attempt to understand the rules for success on that new platform.&quot; [4] </li></ul><ul><li>Web 2.0 is all about collabaration and conversations with communities of people with something in common who interact with each other. </li></ul>What is Web 2.O?
  6. 6. What is Web 2.O? “ Web 1.0” “ Web 2.0” Read-Only Web Read-Write Web
  7. 7. Web 2.0 Picture Share Publish Network reddit digg StumbleUpon Del.icio.us Blogs YouTube Twitter Flickr MySpace Facebook LinkedIn BOOMj
  8. 8. <ul><li>Marketing 2.0 </li></ul>
  9. 9. <ul><li>RSS </li></ul><ul><li>Blogs </li></ul><ul><li>Social Networking Sites </li></ul><ul><li>Podcasts </li></ul><ul><li>Video </li></ul><ul><li>Wikis </li></ul><ul><li>UGC </li></ul><ul><li>SaaS </li></ul>Web 2.O / Social Media Components
  10. 10. <ul><li>Technology </li></ul><ul><ul><li>RSS, XML, AJAX </li></ul></ul><ul><li>Bandwidth Proliferation </li></ul><ul><ul><li>WiFi, High Speed Access </li></ul></ul><ul><li>Social Culture of Communication </li></ul><ul><ul><li>Communities Offer Collective Intelligence </li></ul></ul>Web 2.O Drivers
  11. 11. Web 2.0 Lifecycle of Interaction Source: The Value of Many, Neighborhood America
  12. 12. <ul><li>Low Cost Implementation </li></ul><ul><ul><li>Release early and often </li></ul></ul><ul><ul><li>Research, find, go… </li></ul></ul><ul><li>Loyalty </li></ul><ul><ul><li>Communities, trust, relationships </li></ul></ul><ul><li>Marketing/PR </li></ul><ul><ul><li>Viral affects are huge </li></ul></ul><ul><li>SEO </li></ul><ul><ul><li>Multiple locations of content </li></ul></ul><ul><ul><li>Link centric </li></ul></ul>Web 2.O /Social Media Benefits
  13. 13. <ul><li>Staff Allocation </li></ul><ul><ul><li>Revise job descriptions </li></ul></ul><ul><li>Research </li></ul><ul><ul><li>Find your communities </li></ul></ul><ul><li>Start by Listening </li></ul><ul><ul><li>See what you learn… </li></ul></ul><ul><li>Be Patient </li></ul><ul><ul><li>Yes, it takes time to see results </li></ul></ul><ul><li>Measure </li></ul><ul><ul><li>Traffic, buzz, brand, sales cycles, referrals, etc. </li></ul></ul>Web 2.O /Social Media Implications
  14. 14. RSS http://en.wikipedia.org/wiki/RSS_(file_format) <ul><li>RSS is a family of Web feed formats used to publish frequently updated content such as blog entries, news headlines, and podcasts . [2] An RSS document (which is called a &quot;feed&quot; or &quot;web feed&quot; [3] or &quot;channel&quot;) contains either a summary of content from an associated web site or the full text. RSS makes it possible for people to keep up with web sites in an automated manner that can be piped into special programs or filtered displays. [3] </li></ul><ul><ul><ul><ul><li>RSS content can be read using software called an &quot; RSS reader &quot;, &quot;feed reader &quot; or an &quot; aggregator &quot;, which can be web-based or desktop-based . The user subscribes to a feed by entering the feed's link into the reader or by clicking an RSS icon in a browser that initiates the subscription process. The RSS reader checks the user's subscribed feeds regularly for new content , downloading any updates that it finds and provides a user interface to monitor and read the feeds. </li></ul></ul></ul></ul><ul><li>R eally S imple S yndication (RSS 2.0) </li></ul><ul><li>RDF Site Summary (RSS 1.0 and RSS 0.90) </li></ul><ul><li>Rich Site Summary (RSS 0.91). </li></ul><ul><li>RSS formats are specified using XML , a generic specification for the creation of data formats. Although RSS formats have evolved since March 1999, [4] the RSS icon (&quot; &quot;) first gained widespread use in 2005/2006. </li></ul>
  15. 15. RSS Example (iGoogle)
  16. 16. <ul><li>Marketing 2.0 </li></ul>
  17. 17. <ul><li>Subscribed conversations </li></ul><ul><li>Like minded people </li></ul><ul><li>Public conversations </li></ul><ul><li>Honest communication </li></ul><ul><li>Plain English </li></ul><ul><li>Easy to digest </li></ul><ul><li>Link centric </li></ul><ul><li>Tag, comment, modify, submit… </li></ul>Blogs
  18. 18. Blogs Growth
  19. 19. <ul><li>Technical/Product </li></ul><ul><li>Thought Leadership </li></ul><ul><li>Tips/Best Practices </li></ul><ul><li>Opinion </li></ul><ul><li>Contrarian </li></ul><ul><li>Controversy </li></ul><ul><li>Marketing/PR </li></ul><ul><li>Entertainment </li></ul>Blog Strategies <ul><li>Personality </li></ul><ul><li>Commitment </li></ul><ul><li>Consistency </li></ul>
  20. 21. Blog Content Marketing
  21. 22. Blog Marketing Benefits <ul><li>SEO Friendly Content & URLs </li></ul><ul><li>Link Centric </li></ul><ul><li>Authentic Conversations </li></ul><ul><li>Builds Community </li></ul><ul><li>Builds Credibility </li></ul><ul><li>Has Reach </li></ul><ul><li>Social </li></ul><ul><li>Viral </li></ul>
  22. 23. (Blog) Content is King http://www.junta42.com/top_42_content_marketing_blogs/
  23. 24. Blog Content Marketing
  24. 25. Blog Content Marketing
  25. 26. Blog Content Marketing http:// blogsearch.google.com /
  26. 27. Blog Content Marketing: DIGG it
  27. 28. Slide Content Marketing http://www.slideshare.net/bernbay/tampa-bay-ceo-breakfast-web-20
  28. 29. <ul><li>Marketing 2.0 </li></ul>
  29. 30. <ul><li>Micro-blogging is a form of blogging that allows users to write brief text updates (usually less than 200 characters ) and publish them, either to be viewed by anyone or by a restricted group which can be chosen by the user. These messages can be submitted by a variety of means, including text messaging , instant messaging , email , MP3 or the web . </li></ul><ul><li>The most popular service is called Twitter , which was launched in July 2006 and won the Web Award in the blog category at the 2007 South by Southwest Conference in Austin, Texas . [1] The main competitor to Twitter is Jaiku . </li></ul><ul><li>The popular social networking websites Facebook and MySpace also have a micro-blogging feature, called &quot;status update&quot;. </li></ul><ul><li>Micro-blogging is about “what are you doing right now.” </li></ul>Micro Blogs http:// en.wikipedia.org /wiki/Micro-blogging
  30. 31. Twitter
  31. 32. Twitter http://search.twitter.com
  32. 33. Will Twitter Explode or Fade? http://images.businessweek.com/ss/08/05/0515_twitter/index_01.htm
  33. 34. Twitter in the Enterprise
  34. 35. Twitter in the Enterprise http://www.yammer.com/
  35. 36. Twitter in the Enterprise
  36. 37. Twitter in the Enterprise
  37. 38. Twitter in the Enterprise
  38. 39. Twitter Applications
  39. 40. <ul><li>Marketing 2.0 </li></ul>
  40. 41. <ul><li>A social network service focuses on the building and verifying of online social networks for communities of people who share interests and activities, or who are interested in exploring the interests and activities of others, and which necessitates the use of software . </li></ul><ul><li>Most social network services are primarily web based and provide a collection of various ways for users to interact, such as chat , messaging , email , video , voice chat , file sharing , blogging , discussion groups , and so on. </li></ul>Social Networking Sites http:// en.wikipedia.org/wiki/Social_network_service
  41. 42. Social Networking Sites Market Share
  42. 43. Social Networking Sites - Facebook
  43. 44. Using Facebook for Business
  44. 45. Groups in Facebook
  45. 46. Groups in Facebook
  46. 47. Facebook Applications http://online.wsj.com/article/SB118886348147516379.html?mod= technology_featured_stories_hs
  47. 48. Social Networking Case Study: Information Builders Inc. http:// www.ittoolbox.com
  48. 49. Social Networking Case Study: Information Builders Inc. <ul><li>Goal – generate leads from target rich social networking site without being intrusive by using leadership white papers </li></ul><ul><li>Tactics </li></ul><ul><ul><li>Study members interest (1 year) </li></ul></ul><ul><ul><li>Identify mix of white paper topics </li></ul></ul><ul><ul><li>Promote white papers through RSS, permission email, network’s white paper resource </li></ul></ul><ul><ul><li>Set up registration with lead qualification fields </li></ul></ul>
  49. 50. Social Networking Case Study: Information Builders
  50. 51. Social Networking Case Study: Information Builders <ul><li>Results </li></ul><ul><ul><li>Exceeded lead goals by 42% </li></ul></ul><ul><ul><li>750% ROI from new sales from leads </li></ul></ul><ul><ul><li>Identified the topics of most interest </li></ul></ul><ul><ul><li>Established thought leadership in community </li></ul></ul><ul><ul><li>Proved merit of slow, patient approach </li></ul></ul><ul><ul><li>Proved value of targeted social networking marketing campaigns </li></ul></ul>
  51. 52. <ul><li>Marketing 2.0 </li></ul>
  52. 53. <ul><li>A podcast is a digital media file, or a related collection of such files, which is distributed over the Internet using syndication feeds for playback on portable media players and personal computers . </li></ul><ul><li>Though podcasters' web sites may also offer direct download or streaming of their content, a podcast is distinguished from other digital media formats by its ability to be syndicated, subscribed to, and downloaded automatically when new content is added, using an aggregator or feed reader capable of reading feed formats such as RSS or Atom . </li></ul>Podcasting: B2B http:// en.wikipedia.org /wiki/Podcasting
  53. 54. <ul><li>Identify Content </li></ul><ul><ul><li>Tips </li></ul></ul><ul><ul><li>Trends </li></ul></ul><ul><ul><li>White Papers </li></ul></ul><ul><ul><li>Reports </li></ul></ul><ul><li>Select Show Format </li></ul><ul><li>Blog Post Show Notes (for SEO) </li></ul><ul><li>Submit to Podcast Directories </li></ul><ul><li>Track Subscriptions & Downloads </li></ul><ul><li>Build Loyalty </li></ul><ul><li>Make an Offer (CTA) </li></ul>Podcasting Strategies: B2B
  54. 55. Podcasting Basics: B2B http://www.findandconvert.com/blog/2008/sweat-seo-details /
  55. 56. Podcasting: B2B
  56. 57. Podcasting: B2B
  57. 58. Podcast Growth Projections
  58. 59. Podcast B2B Marketing
  59. 60. <ul><li>Marketing 2.0 </li></ul>
  60. 61. Social Media Marketing Through Video
  61. 62. Leveraging Channels in YouTube
  62. 63. The Power of Viral Video
  63. 64. <ul><ul><li>A wiki is a type of computer software that allows users to easily create, edit and link web pages. </li></ul></ul><ul><ul><li>Wikis are often used to create collaborative websites , power community websites, and are increasingly being installed by businesses to provide affordable and effective Intranets or for use in Knowledge Management . </li></ul></ul><ul><ul><li>One of the best-known wikis is Wikipedia . [2] </li></ul></ul>Wiki: B2B http:// en.wikipedia.org /wiki/Wiki
  64. 65. Wiki: B2B
  65. 66. <ul><li>Marketing 2.0 </li></ul>
  66. 67. <ul><ul><li>Software as a service ( SaaS ) is a software application delivery model where a software vendor develops a web-native software application and hosts and operates (either independently or through a third-party) the application for use by its customers over the Internet. </li></ul></ul><ul><ul><li>Customers do not pay for owning the software itself but rather for using it. They use it through an API accessible over the Web and often written using Web Services or REST . </li></ul></ul><ul><ul><li>The term SaaS has become the industry preferred term, generally replacing the earlier terms Application Service Provider (ASP) and On-Demand . </li></ul></ul>Software as a Service (SaaS): B2B <ul><ul><li>http:// en.wikipedia.org/wiki/Software_as_a_Service </li></ul></ul>
  67. 68. Software as a Service (SaaS): B2B
  68. 69. <ul><ul><li>Which type of Web 2.0 medium have you deployed in a marketing program in the past year? </li></ul></ul>Web 2.0: Survey Results The B2BWeb 2.0 Tools Report – August 2007 http://www.directimpactnow.com/leadgentools/web2-tools-directory.html Value Count Percent Blogs 133 70% RSS 108 57% Podcasts 99 52% Videocasts 76 40% Social Networks / Communities 75 40% Wikis 42 22% 189 representatives of companies actively engaged in B2B marketing.
  69. 70. Searching for SEO
  70. 71. B2B Technology Buyers: Who Found Who?
  71. 72. <ul><li>Marketing 2.0 </li></ul>
  72. 73. <ul><li>Traffic </li></ul><ul><ul><li>URL trackbacks from blogs, etc. </li></ul></ul><ul><li>Brand Development </li></ul><ul><ul><li>Stronger recognition </li></ul></ul><ul><ul><li>Referrals </li></ul></ul><ul><ul><li>Shorter sell cycles </li></ul></ul><ul><li>Lead Development </li></ul><ul><ul><li>Prospects study blogs, other Web 2.0 properties </li></ul></ul>Measuring Web 2.0/Social Media Results
  73. 74. Measuring Web 2.0/Social Media Results Social Media Monitoring Services Blogpulse Buzzmetrics Google Analytics Google Webmaster Tools Google Alerts Gooble Blogsearch Radian6 Technorati Trendpedia Trendrr
  74. 75. Web 2.0 Actions to Consider Web 2.0 actions you can take. Interact with others and allow interaction with your website. <ul><li>Subscribe to RSS-enabled content </li></ul><ul><li>RSS-enable your content </li></ul><ul><ul><ul><li>Propagate content: image, video or audio files </li></ul></ul></ul><ul><ul><ul><li>Upload slides to www.slideshare.net </li></ul></ul></ul><ul><li>Set up Twitter accounts </li></ul><ul><li>Podcast on topics in which you are expert </li></ul><ul><li>Set up S.N. profiles/groups </li></ul><ul><li>Create a wiki </li></ul>Open the door for conversations with customers and prospects!
  75. 76. For more conversation… Bernie Borges Email: [email_address] Website: http:// www.findandconvert.com / Blog: http:// www.findandconvert.com /blog/ Twitter: http:// twitter.com/berniebay Office: 727-234-0952 ext. 1001 Cell: 727-421-5460 70%