1. The document provides guidelines for Flipkart sellers on order management, including prerequisites, order statuses (active, closed, new, confirmed), confirming orders, making orders ready to ship, pickup guidelines, shipping labels, shipped order statuses, and order cancellation. 2. It explains how sellers can view and manage orders on their Flipkart seller portal dashboard and describes the processes for confirming new orders, making orders ready to ship, printing shipping labels, and cancelling orders. 3. Sellers are given timelines and instructions for confirming orders, making them ready to ship, and guidelines for order cancellations and their potential consequences.

1. Flipkart Marketplace
Order Management

2. Agenda
• Prerequisites for order management
• Order and order item
• Active orders
• Closed orders
• Confirm orders
• Ready to ship
• Pickup guidelines
• Shipping label
• Shipped orders
• Order cancellation

3. Prerequisites for order management
 You are a registered seller on Flipkart Marketplace
 You have received a Flipkart order

4. Order and order item
• An order may include one product or more. Each
product in an order is called order item
• Every order item is packed and billed separately
for shipping
• Whenever we use the term order, we mean order
item, unless specified otherwise
• Your ‘Orders’ dashboard shows orders at
the order-item level

5. ‘Orders’ dashboard
Click 'Orders' on your seller portal to
view 'Active' and 'Closed' orders

6. Screenshot of 'Active' orders
'Active' orders are those on which sellers and buyers can act

7. Types of 'Active' orders

8. Closed orders
If you click the 'Closed' tab under 'Orders', you will
find your 'Completed' and 'Cancelled' orders.
As the name suggests, no action can be taken
on 'Closed' orders.

9. NEW ORDERS

10. Types of 'New' orders
A 'New' order will either be marked 'Approved'
or 'On hold‘

11. CONFIRMING NEW ORDERS

12. Please adhere to the time frame given below:
1.Confirm the order within 24 hours ( exclusive of
holidays that you have selected on ‘seller holiday
calendar’)
2.Example: If an order is approved at 10:00 am on
Monday, confirm it by 10:00 am, Tuesday.
Order confirmation SLA

13. Sort & filter
Use ‘Sort’ filter to view orders ‘By confirmation date’ or ‘Latest order
first’. Use ‘Filter’ to view only ‘Approved’ orders or only ‘On hold’ orders

14. Confirm order
Check the box against the order you want to confirm and click
‘Confirm order’ tab on top
Check the
box to enable
‘Confirm
order’ tab

15. READY TO SHIP

16. Ready to Ship
• Ready to ship indicates that you are ready to
handover the item to Flipkart’s logistic partner
• There are two modes – one with and other without
the invoicing solution
• With invoicing solution – prints invoice and shipping
label
• Without invoicing solution – prints shipping label only
• You can choose to opt in for Flipkart’s invoicing
solution from “Manage Profile” –> Invoice setting

17. 'Ready-to-ship‘ checklist
In case you are opting for Flipkart’s invoicing solution
1. Before you mark an order ‘Ready to ship’, ensure that you
have arranged the item for packing.
2. While doing Ready to Ship (RTS)-
• VAT for all quantities to be entered manually
• Item price, Shipping fee will be self populated
• IMEI for mobile phones and tablets/Sl. No for other products to be entered
manually
3. Post RTS, print the invoice, shipping label and logistics
forms (if applicable)
4. Pack the item with the invoice inside and paste the
shipping label outside

18. 'Ready-to-ship‘ checklist
In case you are opting OUT of Flipkart’s invoicing solution
Before you mark an order ‘Ready to ship’, ensure the following:
1.You have printed the invoice with the details listed below:
• Item price, including shipping fees and VAT
• Octroi, if applicable
• EMI, if applicable. Add EMI to only one invoice if the order consists
of more than one order item
• IMEI for mobile phones and tablets/Sl. No for other products
• 'Powered by Flipkart' preferably mentioned
2. You have packed the order with an invoice copy inside
3. You have downloaded, printed, and filled out logistics forms,
if applicable

19. Download logistics forms
Download logistics forms from the links given below order details
Logistics
form link

20. 1. If your procurement SLA is 2 days, then you have
to mark the order 'Ready to ship' by midnight of the
third day.
For e.g., if an order is placed on Monday, you have to mark it
'Ready to ship' by Wednesday midnight.
2. If a Sunday falls within the SLA period, add
another day.
3. If there is a national holiday, you get extra day to
confirm/RTS the order
'Ready-to-ship' SLA

21. 1. You will receive a pickup list of all shipments that will be picked up on a
particular day via a notification email. Keep the shipments ready in the
mentioned order for quick identification and pickup by our logistics partner.
2. Please hand over your shipment to our logistics partner on time to avoid
upsetting the delivery cycle.
3. Ensure your order has been packaged correctly. Please refer to our
packaging guidelines under 'Help' on your seller portal. Our logistics
partner reserves the right to refuse pickup in case of faulty packaging.
4. If our logistics partner fails to turn up or you want to reschedule a
pickup, please inform Seller support.
5. Pick up will happen within 1 business day
Pickup guidelines

22. Mark orders ‘Ready to ship’
• Mark your orders ‘Ready to ship’ in two ways:
1.Using ‘Ready to ship’ tab:
Check the boxes against confirmed orders and click ‘Ready
to ship’ tab
2. Using ‘Bulk ready-to-ship’ button:
Download list of confirmed orders, fill out relevant fields,
and upload file
• Mark an order 'Ready to ship' on or before 'Last date to
ship' to avoid cancellation.

23. 1. Using ‘Ready to ship’ tab
Click 'Ready to ship' after selecting a confirmed order
Click 'Ready to ship' after
selecting a confirmed order
Mark an order
'Ready to ship' on
or before 'Last date
to ship' to avoid
cancellation

24. Shipment record
•When you click 'Ready to ship', you will be prompted to fill out
'Shipment record'
•'Shipment record' is stored in our system for future reference
Enter the number
appearing on the
buyer's invoice Select the date
mentioned on the
buyer's invoice
1. Enter the IMEI number for
mobile phones and tablets. In
case of multiple SIMs, enter
comma-separated IMEI numbers
2. For any other product, please
enter the serial number
Enter the same price mentioned on
the buyer's invoice and offered on
www.flipkart.com
Enter the tax
amount, including
VAT/octroi, as per
the buyer's invoice

25. Generate labels
Click 'Generate
labels' to
download a pdf
document of the
shipping label

26. Shipping label
•Print the pdf document on an A4 sheet to get shipping label
•Stick the label on your packed shipment according to
product name/Order Item ID
•The shipping label will not reflect the information entered in ‘Shipment
record’
•Fold the label inwards along the dotted line to ensure product name is
hidden before sticking it on the packed order
•You can print the Invoice along with the shipping label by opting ‘
Auto Invoicing’ Solution

27. 2. Using ‘Bulk ready-to-ship’ option
Use ‘Bulk ready-to-ship’ button (outlined in red) to upload the list
of confirmed orders after filling out mandatory fields

28. Steps involved in bulk update
• Go to ‘Confirmed’ tab.
• Get list of confirmed orders using ‘Download’ button.
• Fill out Invoice No./Invoice Date/Invoice Amount/Tax fields in the
downloaded file.
• Do not modify any other column/row/data.
• Submit the updated file using ‘Bulk ready-to-ship’ button.
• ‘Confirmed’ tab will remain disabled during processing.
• If processing is successful, a hover message will allow you to download
labels in PDF.
• For orders that fail processing, you must download the file with errors.
• All successfully processed orders will be available under ‘Shipped’ tab and
those with errors under ‘Confirmed’ tab.

29. Download list of confirmed order
Get list of confirmed orders using ‘Download’ button (outlined in red)

30. Rule out errors in bulk update
1. Mandatorily fill out Invoice No, Invoice Date, Invoice Amount, and
VAT fields.
2. Your Invoice No. must consist of at least one numerical value and
not exceed 30 characters.
3. Invoice Date must not be older than ‘Ordered On’ date.
4. VAT cannot be more than Invoice Amount.
5. Do not modify any other columns or enter wrong data.
6. Do not change file format.

31. Update list
Fill out Invoice No./Invoice Date/Invoice Amount/Tax fields
in the downloaded file

32. Upload updated list
Submit the updated file using ‘Bulk ready-to-ship’ button (outlined in red)

33. Download labels & errors
Download label PDF and error file from the hover message (outlined in red). In
case you log out before completing the process, you can download labels using
‘Reprint’ under ‘Shipped tab’. Your orders which could not be processed will once
again be available under ‘Confirmed’ tab

34. Rectify errors
• Download the file of errors to know which orders could
not be processed and why.
• Go back to ‘Confirmed’ tab and download the list of
confirmed orders.
• Update the list, taking care not to repeat the errors.
• Re-upload the file.

35. SHIPPED ORDERS

36. ‘Shipped’ orders screenshot
After you mark an order ‘Ready to ship’, it moves to ‘Shipped' tab
Use Filter Option, to filter
the orders by status
Filter ‘Out for Pickup’
to know the Pick up
status and number of
attempts
Filter ‘pickup failed’
status to know the
number of attempts
and reason for fail
Filter ‘Ready to ship’
to check the orders
awaiting pick up

37. 1. Ready to ship: It is an order awaiting pickup
2. Out for pick up: It is an order for which the pick up is scheduled
3. Pick up failed : Its an order for which the pick up was unsuccessful
4. Dispatched: It is an order that has been picked up
5. Shipped: It is an order that is out for delivery
6. Delivered: It is an order that has been delivered
SHIPPED STATUSES

38. CANCELLING ORDERS

39. Cancelling an order
You can cancel 'Approved', 'On hold', 'Confirmed’
and ‘RTS’ orders
Select an
order to
cancel by
marking
the
checkbox
Click 'Cancel' after
selecting the order

40. Cancellation reasons
You have to choose one of the 3 reasons to cancel an order

41. Cancellation screenshot
You can choose one of the 3 reasons

42. Cancellation consequences
• You bear the cancellation charges
• Your product is considered ‘out of stock’.
• You are not allowed to sell the product for 7 days.
• Your seller rating and performance on Flipkart Marketplace get
affected, cancellation percentage is considered as a key parameter
to rate your performance.
• Cancelling a confirmed order is likely to impact your performance
on Flipkart.com more severely.
• Cancellation consequences are not applicable
to institutional sales.

43. Cancellation screenshot
After you cancel an order, it moves to
‘Cancelled' tab
Select a reason and click on
cancel orders

44. Reach out with your problems
Write to Seller Support at ss@flipkart.com
or call on 080-67981111 (9am to 9pm)
to clarify your doubts. Please mention your email
address/display name in all your communications
Flipkart Confidential 44