The document provides instructions for sellers on Flipkart to manage new orders from receipt through delivery. It outlines how to view new orders, pack orders by marking them as ready for dispatch, generate shipping labels and invoices, dispatch orders by the deadline, download a manifest to prepare for handover to logistics partners, and track orders that are in transit or delivered. Following the proper order management process is important for on-time order fulfillment and maintaining a high seller rating.

1. Processing New Orders
Learn how to manage your new orders right from receiving them to delivering to the customer
[Non-FA Orders]

2. Learning Objectives
In this tutorial, we will take you through:
● Importance of managing your orders
● Viewing new orders for your products on seller portal
● Packing orders before marking them as ready to
dispatch
● Dispatching and handing over orders
● Tracking orders

3. Importance of Order Management
● When a customer places an order, it is your
responsibility to pack the right products and keep
them ready for dispatch
● Packing and dispatching the wrong products will
lead to customer returns
● High rate of customer returns will affect your
seller rating negatively and also give rise to
unsatisfactory customer experience
● You must pack your orders and keep them ready
for dispatch as per the SLA timeline, set by you, in
order to reduce chances of pick-up reattempts

4. Viewing New Orders
Step 1:
Login to your seller account
at
https://seller.flipkart.com/.
Step 2:
Click on the Orders
tab.
Select 3:
Select Active Orders from
the dropdown menu.

5. The Active Orders Tab
Step 1:
The Active Orders tab
has two section - New
Orders and Track Order.
Step 2:
Select the New Orders
sub-tab.
This tells you the Order
Status. You need to take
action only on ‘Approved’
orders.
These are your order
and Buyer Details.

6. New Orders Sub-tab
This sub-tab also tells you the number of
Upcoming orders, number of orders To pack,
To dispatch and To handover as well.
Here you will find
the Time slot for
the next pickup by
the logistics
partner.
You can view your
orders basis any
of these filters.

7. New Orders Sub-tab - Upcoming Orders
Click on Upcoming Orders to view this
sub-tab.
The orders in this tab can be either in
Approved or On Hold status. However, by
default the tab will show you only the
Approved orders. In order to view the On
Hold orders, you will have to filter the
orders by On Hold status.
These are orders which
will become actionable
after the ‘Dispatch After’
date when it moves to
the To Pack tab.
Click on Export Future
Orders to download the
Excel sheet containing
the list of all your
upcoming Approved
orders to keep track of
them reduce chances of
pick-up reattempts. This
will help you in keeping
your inventory ready for
seamless order
fulfillment.

8. New Orders Sub-tab - Packing Orders
These are orders which need to be marked as To Pack. Once the orders are marked, shipping label
and invoice will be generated.
Please remember that you perform this action only once you have picked and packed your orders.
You can use the Packing List to help you in picking and packing orders.
Step 1 (a):
You can pack single
orders by selecting the
orders and clicking here.
Step 1 (b):
You can also pack bulk
orders downloading the
.CSV file from Download for
Bulk Action and filling in
your order details. After
that click Upload Bulk File
and upload your .CSV file
with the list of orders.
Download Packing List to
keep a check on your
inventory and avoid mis-
shipments.
This strip will tell you the logistics form that
needs to be filled. If you click on the form
name, you will be taken to the government
website where you can fill it.

9. New Orders Sub-tab - Packing Orders
Step 2:
Once you select Pack Orders,
the Shipment Record card
opens up.
Fill up the VAT/CST rate and
link on Download & Print to
download your invoices.
Once you fill the VAT/CST for
any particular product, the
same rate is saved and
applied to all future orders
on the same product.
Please note that for products
like Mobile Phones,
IMEI/Serial Number will also
need to be filled.

10. New Orders Sub-tab - Dispatching Orders
Step 1:
Select To dispatch sub-tab to begin.
This tab lists out orders which are already
Packed and are ready to be dispatched or
picked up by the logistics partner.
This STATUS shows the
number of orders you
have already marked as
Ready To Dispatch.
Step 2 (a):
You can mark your orders
as Ready To Dispatch by
selecting the orders and
clicking here.
Step 2 (b):
You can also mark your orders as
Ready To Dispatch by clicking on
Scan Orders and scanning them.
You are required to
dispatch every order
within the Dispatch By
date to avoid SLA
breaches.

11. New Orders Sub-tab - Handing Over Orders
Step 1:
Select To handover sub-tab to begin.
This tab lists out orders which are ready to be picked
up by the logistics partner along with the pick up
schedule.
This shows you status of pick-
up - the logistic partner, pick-
up time and number of orders.
Please note that there can be
more than one logistic
partners which you might
have to handover shipments
to. Please ensure proper
segregation of packed boxes
based on the 'Handover to'
(L.P. name) written on the
shipping label. This is will help
you avoid courier returns.
Step 2:
Click here to view the orders
scheduled for pick-up.
You can use the pickup report to track
the status of the orders which were
handed over to the logistic partners.

12. New Orders Sub-tab - Handing Over Orders
Once you click on the
arrow as shown in the
previous slide, your Order
Summary becomes visible
in this manner.
Step 3:
Click on Download
Manifest to download and
view your logistics
manifest file.
.

13. New Orders Sub-tab - Importance of the
Downloadable Manifest
Downloading the manifest will help in many ways, such as:
● Getting better control over dispatching of orders
● Reducing the number of reattempts as you know what
needs to be given for dispatch and when
● Arranging for dispatch of all items marked as ‘Ready to
Dispatch’ in a day
● Delivering orders on time

14. Track Orders Sub-tab - Tracking Your In Transit
Orders
Step 1:
Select the Track
Orders sub-tab to
track your orders that
you have already
dispatched.
Step 2:
Select the In Transit sub-
tab to view and track your
orders which are on the way
to being delivered.

15. Track Orders Sub-tab - Tracking Your In Transit
Orders
Step 3:
If you hover your
mouse over
Forward Tracking
ID, you will be
able to track your
order and view
your delivery
status.

16. Track Orders Sub-tab - Tracking Your Delivered
Orders
Click on Delivered sub-tab to
view your orders which have
already been delivered.

17. Thank You