Presented the morning of the 2nd day of the Engage conference onboard the SS Rotterdam. IBM Domino Domain Monitoring presentation by IBM Champion Keith Brooks.
Domino tweets. Salesforce and SedrviceNow integrations included in the deck.
Domino 10 is due in October and if you want to take advantage of all the new feature goodness, you need to know Linux. Domino for Docker is a Linux only release, for example, and now IBM supports RHEL 7 natively with all three V10 server products. Staying current here is critical: RHEL 7 is not the usual Linux upgrade. Join BillMal Your Linux Pal to cover as much RHEL 7 info as he can in an hour: Domino 10 status, systemd, journald, administration, and upgrade tips. This is a very technical session. Let's get ready for October!
Keith Brooks / KBMSG
Bill Malchisky / Effective Software Solutions, LLC
Leaving a mail system and going to Domino, or Connections Cloud, there are some basic things one must do, and not do.
Caution: Worst practices are here!
Comparison of two different migrations and how to make sure yours ends up as a completed mission. Including changing Operating Systems, hosted/on premises, project plans and arbitrary deadlines.
Domino 10 has some amazing self-healing capabilities that are going to make every admin’s life much easier. Learn how automatic cluster database symmetry works to ensure both NSFs and DAOS content are kept in sync across cluster mates. Understand how the repair engine remedies any missing databases or NLOs, rebuilds full text indexes, and detects and repairs corrupt NSFs and NLOs. You will also learn how to use the new commands to manually invoke corruption repair and how the new replica synchronization tool and replication currency monitoring work. Get the ins and outs of the functionality of automatic hot view updating and how to setup deletion logging so you know who/what deleted a document.
Domino 10 shipped jam packed with awesome new features you'll love. And in this webinar, you'll learn how to bring the best out of them with the Ytria tools. You'll learn about deletion logging, replication and synch-up, Domino On Disk Structures (ODS) and what they mean, and more—as well as how you can enable and enhance these features using our upcoming EZ Suite version 19.
Domino 10 is due in October and if you want to take advantage of all the new feature goodness, you need to know Linux. Domino for Docker is a Linux only release, for example, and now IBM supports RHEL 7 natively with all three V10 server products. Staying current here is critical: RHEL 7 is not the usual Linux upgrade. Join BillMal Your Linux Pal to cover as much RHEL 7 info as he can in an hour: Domino 10 status, systemd, journald, administration, and upgrade tips. This is a very technical session. Let's get ready for October!
Keith Brooks / KBMSG
Bill Malchisky / Effective Software Solutions, LLC
Leaving a mail system and going to Domino, or Connections Cloud, there are some basic things one must do, and not do.
Caution: Worst practices are here!
Comparison of two different migrations and how to make sure yours ends up as a completed mission. Including changing Operating Systems, hosted/on premises, project plans and arbitrary deadlines.
Domino 10 has some amazing self-healing capabilities that are going to make every admin’s life much easier. Learn how automatic cluster database symmetry works to ensure both NSFs and DAOS content are kept in sync across cluster mates. Understand how the repair engine remedies any missing databases or NLOs, rebuilds full text indexes, and detects and repairs corrupt NSFs and NLOs. You will also learn how to use the new commands to manually invoke corruption repair and how the new replica synchronization tool and replication currency monitoring work. Get the ins and outs of the functionality of automatic hot view updating and how to setup deletion logging so you know who/what deleted a document.
Domino 10 shipped jam packed with awesome new features you'll love. And in this webinar, you'll learn how to bring the best out of them with the Ytria tools. You'll learn about deletion logging, replication and synch-up, Domino On Disk Structures (ODS) and what they mean, and more—as well as how you can enable and enhance these features using our upcoming EZ Suite version 19.
What We Wish We Had Known: Becoming an IBM Connections AdministratorGabriella Davis
Presentation on IBM Connections given by Gab Davis and Paul Mooney at IBM Connect 2014. In this session we shared our experiences of Connections as administrators and what we feel is useful information for every admin to know.
IBM Connect 2016 - 60+ in 60 - Admin Tips Power HourChris Miller
See the full slides at http://idonot.es/60in60for2016
With a guaranteed minimum of 60 administration tips in 60 minutes you will walk out with a list of items to immediately help you tune your collaboration environment. Covering IBM Domino, Sametime, Connections, Traveler and more will have you eager to get back and implement some of the ideas. We will take best practices from the my SocialBizUg Admin Tips newsletter, customer case stories and other best practices. Have no fear, we will move faster that you can write so everything will be available for you to download. This is an ode to the hundreds of tips brought to you by the letters M and G (Mooney and Gab) over the years.
Best Practices for Installing IBM Verse on PremisesTimsterC
IBM's local edition of Verse for email is hitting many enterprises. If you have not yet tried this out for yourself, then come and find out just how easy it is.Learn the tips and tricks that go into a successful deployment with a hands-on demo of the places to look out for and the finished product.We'll also show the integrations with Connections Files, Profiles and Box.
IBM Connections administration – keep your systems running the right wayLetsConnect
You have IBM Connections installed but now you are unsure what you need to do to keep the lights on the servers running smoothly.
User account synchronization, Database maintenance, reviewing the log files for errors, …
There are many of tasks for an IBM Connections admin – let us tell you how to schedule them into daily, weekly, monthly or even quarterly tasks.
Learn what you need to deal with immediately and which tasks you can schedule for later.
Take home some useful scripts, life saving settings and a sample schedule for your admin work
Best And Worst Practices Deploying IBM ConnectionsLetsConnect
Depending on deployment size, operating system and security considerations you have different options to configure IBM Connections. This session will show examples from multiple customer deployments of IBM Connections. I will describe things I found and how you can optimize your systems. Main topics include; simple (documented) tasks that should be applied, missing documentation, automated user synchronization, TDI solutions and user synchronization, performance tuning, security optimizing and planning Single Sign On
On September 8, 2020 Andy Higgins and Heather Hottenstein presented Integrating HCL Domino and Microsoft 365 at DNUG. This was an upgraded presentation from the one they did in Boston at Collabsphere 2019, discussing technology that has been introduced in the last year.
For more information reach out to info@rprwyatt.com or visit rprwyatt.com
Planning & Completing An IBM Connections UpgradeGabriella Davis
Presentation from ICON UK in London Sept 2015 on approaches to upgrading IBM Connections whether it's a WebSphere iFix, TDI, DB2 or the Connections applications themselves
engage 2019 - 15 Domino v10 Admin features we LOVEChristoph Adler
Domino 10 shipped jam-packed with new features that will make administrators' lives a breeze. In this talk, we'll share everything we know and love about our 15 new favorites—from the long-awaited NSF size limit boost, to brand-new gems like Domino General Query Facility (DGQF), deletion logging and more. You'll learn how to get the most out of all of them, proven through practical customer examples. You'll walk away from this fast-paced, in-depth session with a solid understanding of the new way to administer Domino 10, as well as a hands-on guide to properly put these great features to use!
INF107 - Integrating HCL Domino and Microsoft 365Dylan Redfield
Is your organization flirting with a move to Microsoft 365? Or are you managing an infrastructure that includes both Domino servers and Microsoft 365 cloud services? As Microsoft 365’s footprint grows, many HCL Domino environments are finding the need for the two technologies to coexist. This session will discuss best practices, native options and third-party tools to allow the two environments to work together, ultimately reducing your overhead and allowing your users to be productive. Just because you are running dual environments, does not mean you have to duplicate efforts to manage them. Let us give you tips on how to save time and give your users a cohesive experience.
IBM Presents the Notes Domino Roadmap and a Deep Dive into Feature Pack 8Teamstudio
This webinar encompasses two sessions presented at IBM Connect 2017. Adam Kesner and Barry Rosen from IBM review the latest updates on Notes/Domino and discuss the future directions and support for Notes/Domino and deliverables over the coming 12-18 months while IBM moves to a continuous delivery model. Then, Martin Donnelly and Brian Gleeson from IBM take a deep dive into the key features delivered in Feature Pack 8 including how to use the new encryption capabilities, improvements to Domino Designer, and more!
Recording: https://pan.news/20210422
Abstract: An HCL & panagenda joint webinar! Learn how to streamline your client upgrades.
The v12 release is on the horizon and many companies are looking forward to the great new features and functionality. If you have been waiting to upgrade your Notes clients, then this is a perfect time. Join us for this co-webinar with the experts from HCL to see what treasures await in Domino and Notes 12 and learn how you can automate a smooth upgrade process.
During the webinar, you will get a tour of the new interface and see some of the new features and improvements for the coming version.
Other key topics that will be discussed include:
• Auditing Existing Notes Client Deployments
• Centralized Tracking and Reporting for Client Upgrades
• Scheduling Methods for Upgrade Activities
Speakers: Barry Rosen (HCL), Kim Greene (Kim Greene Consulting), Christoph Adler (panagenda)
IBM Connections Adminblast - Connect17 (DEV 1268)Nico Meisenzahl
Buckle up, join Christoph and Nico and get ready to learn 50 tips and tricks you can implement right away to improve your IBM Connections environment. Your users will thank you as they too benefit from this best practice list gathered from real-world projects while deploying and administering IBM Connections On-premises. Walk away with knowledge covering anything from Cognos integration, docs, CCM and Forms Experience Builder to the back end and DB2, TDI and SSO.
Having a full set of Sametime features available on mobile devices has been a priority for IBM so if you are deploying, whether it’s the complete feature set including meetings audio and video or just instant messaging you can extend the functionality using IBM Connections Chat and IBM Connections Meetings applications which are available for most mobile platforms. In this session we will review both the backend server configuration and the features available via the mobile applications and discuss usability, bandwidth and security implications
IBM Connect 2014 BP103: Ready, Aim, Fire: Mastering the Latest in the Adminis...Benedek Menesi
This session has been presented in the Best Practices track at the IBM Connect conference in Orlando, FL, USA, January 2014.
--
Being armed with the newest set of weapons is crucial for not being left behind when it comes to efficiently administering your servers. The number of new features added to recent IBM releases is staggering, yet workload time constraints cause us to stick to our old ways of doing things despite the opportunity to increase our effectiveness and thereby efficiency. In this in-depth, problem/solution formatted session we’ll discuss some of the latest and greatest features for administering IBM Domino, IBM iNotes and IBM Traveler through customer examples and real world scenarios. We’ll share best practices that allowed us to successfully solve architecture challenges in critical areas such as security, mail routing, replication, web/mobile capabilities and more.
DDM - Domino Domain Monitoring, If You Only Knew What Your server Was SayingKeith Brooks
The View Admin 2011 Conference
Similar to a session I have given over the last year. Aimed at junior or new admins and experienced ones that never use DDM.
Need my help? Contact Keith Brooks via one of the following ways:
Blog http://blog.vanessabrooks.com
Twitter http://twitter.com/lotusevangelist
http://about.me/keithbrooks
What We Wish We Had Known: Becoming an IBM Connections AdministratorGabriella Davis
Presentation on IBM Connections given by Gab Davis and Paul Mooney at IBM Connect 2014. In this session we shared our experiences of Connections as administrators and what we feel is useful information for every admin to know.
IBM Connect 2016 - 60+ in 60 - Admin Tips Power HourChris Miller
See the full slides at http://idonot.es/60in60for2016
With a guaranteed minimum of 60 administration tips in 60 minutes you will walk out with a list of items to immediately help you tune your collaboration environment. Covering IBM Domino, Sametime, Connections, Traveler and more will have you eager to get back and implement some of the ideas. We will take best practices from the my SocialBizUg Admin Tips newsletter, customer case stories and other best practices. Have no fear, we will move faster that you can write so everything will be available for you to download. This is an ode to the hundreds of tips brought to you by the letters M and G (Mooney and Gab) over the years.
Best Practices for Installing IBM Verse on PremisesTimsterC
IBM's local edition of Verse for email is hitting many enterprises. If you have not yet tried this out for yourself, then come and find out just how easy it is.Learn the tips and tricks that go into a successful deployment with a hands-on demo of the places to look out for and the finished product.We'll also show the integrations with Connections Files, Profiles and Box.
IBM Connections administration – keep your systems running the right wayLetsConnect
You have IBM Connections installed but now you are unsure what you need to do to keep the lights on the servers running smoothly.
User account synchronization, Database maintenance, reviewing the log files for errors, …
There are many of tasks for an IBM Connections admin – let us tell you how to schedule them into daily, weekly, monthly or even quarterly tasks.
Learn what you need to deal with immediately and which tasks you can schedule for later.
Take home some useful scripts, life saving settings and a sample schedule for your admin work
Best And Worst Practices Deploying IBM ConnectionsLetsConnect
Depending on deployment size, operating system and security considerations you have different options to configure IBM Connections. This session will show examples from multiple customer deployments of IBM Connections. I will describe things I found and how you can optimize your systems. Main topics include; simple (documented) tasks that should be applied, missing documentation, automated user synchronization, TDI solutions and user synchronization, performance tuning, security optimizing and planning Single Sign On
On September 8, 2020 Andy Higgins and Heather Hottenstein presented Integrating HCL Domino and Microsoft 365 at DNUG. This was an upgraded presentation from the one they did in Boston at Collabsphere 2019, discussing technology that has been introduced in the last year.
For more information reach out to info@rprwyatt.com or visit rprwyatt.com
Planning & Completing An IBM Connections UpgradeGabriella Davis
Presentation from ICON UK in London Sept 2015 on approaches to upgrading IBM Connections whether it's a WebSphere iFix, TDI, DB2 or the Connections applications themselves
engage 2019 - 15 Domino v10 Admin features we LOVEChristoph Adler
Domino 10 shipped jam-packed with new features that will make administrators' lives a breeze. In this talk, we'll share everything we know and love about our 15 new favorites—from the long-awaited NSF size limit boost, to brand-new gems like Domino General Query Facility (DGQF), deletion logging and more. You'll learn how to get the most out of all of them, proven through practical customer examples. You'll walk away from this fast-paced, in-depth session with a solid understanding of the new way to administer Domino 10, as well as a hands-on guide to properly put these great features to use!
INF107 - Integrating HCL Domino and Microsoft 365Dylan Redfield
Is your organization flirting with a move to Microsoft 365? Or are you managing an infrastructure that includes both Domino servers and Microsoft 365 cloud services? As Microsoft 365’s footprint grows, many HCL Domino environments are finding the need for the two technologies to coexist. This session will discuss best practices, native options and third-party tools to allow the two environments to work together, ultimately reducing your overhead and allowing your users to be productive. Just because you are running dual environments, does not mean you have to duplicate efforts to manage them. Let us give you tips on how to save time and give your users a cohesive experience.
IBM Presents the Notes Domino Roadmap and a Deep Dive into Feature Pack 8Teamstudio
This webinar encompasses two sessions presented at IBM Connect 2017. Adam Kesner and Barry Rosen from IBM review the latest updates on Notes/Domino and discuss the future directions and support for Notes/Domino and deliverables over the coming 12-18 months while IBM moves to a continuous delivery model. Then, Martin Donnelly and Brian Gleeson from IBM take a deep dive into the key features delivered in Feature Pack 8 including how to use the new encryption capabilities, improvements to Domino Designer, and more!
Recording: https://pan.news/20210422
Abstract: An HCL & panagenda joint webinar! Learn how to streamline your client upgrades.
The v12 release is on the horizon and many companies are looking forward to the great new features and functionality. If you have been waiting to upgrade your Notes clients, then this is a perfect time. Join us for this co-webinar with the experts from HCL to see what treasures await in Domino and Notes 12 and learn how you can automate a smooth upgrade process.
During the webinar, you will get a tour of the new interface and see some of the new features and improvements for the coming version.
Other key topics that will be discussed include:
• Auditing Existing Notes Client Deployments
• Centralized Tracking and Reporting for Client Upgrades
• Scheduling Methods for Upgrade Activities
Speakers: Barry Rosen (HCL), Kim Greene (Kim Greene Consulting), Christoph Adler (panagenda)
IBM Connections Adminblast - Connect17 (DEV 1268)Nico Meisenzahl
Buckle up, join Christoph and Nico and get ready to learn 50 tips and tricks you can implement right away to improve your IBM Connections environment. Your users will thank you as they too benefit from this best practice list gathered from real-world projects while deploying and administering IBM Connections On-premises. Walk away with knowledge covering anything from Cognos integration, docs, CCM and Forms Experience Builder to the back end and DB2, TDI and SSO.
Having a full set of Sametime features available on mobile devices has been a priority for IBM so if you are deploying, whether it’s the complete feature set including meetings audio and video or just instant messaging you can extend the functionality using IBM Connections Chat and IBM Connections Meetings applications which are available for most mobile platforms. In this session we will review both the backend server configuration and the features available via the mobile applications and discuss usability, bandwidth and security implications
IBM Connect 2014 BP103: Ready, Aim, Fire: Mastering the Latest in the Adminis...Benedek Menesi
This session has been presented in the Best Practices track at the IBM Connect conference in Orlando, FL, USA, January 2014.
--
Being armed with the newest set of weapons is crucial for not being left behind when it comes to efficiently administering your servers. The number of new features added to recent IBM releases is staggering, yet workload time constraints cause us to stick to our old ways of doing things despite the opportunity to increase our effectiveness and thereby efficiency. In this in-depth, problem/solution formatted session we’ll discuss some of the latest and greatest features for administering IBM Domino, IBM iNotes and IBM Traveler through customer examples and real world scenarios. We’ll share best practices that allowed us to successfully solve architecture challenges in critical areas such as security, mail routing, replication, web/mobile capabilities and more.
DDM - Domino Domain Monitoring, If You Only Knew What Your server Was SayingKeith Brooks
The View Admin 2011 Conference
Similar to a session I have given over the last year. Aimed at junior or new admins and experienced ones that never use DDM.
Need my help? Contact Keith Brooks via one of the following ways:
Blog http://blog.vanessabrooks.com
Twitter http://twitter.com/lotusevangelist
http://about.me/keithbrooks
To Home, To Work, To Home, To Collabsphere!Keith Brooks
A slightly technical session on how to make your activities more efficient, from a practical and technical point of view for HCL Notes, Domino, Sametime, Connections, iNotes and Traveler.
IBM's local edition of Verse for email is hitting many enterprises. If you have not yet tried this out for yourself, then come and find out just how easy it is.
Learn the tips and tricks that go into a successful deployment with a hands-on demo of the places to look out for and the finished product.
We'll also show the integrations with Connections Files, Profiles and Box.
This presentation is made by me to share my point of view with all of you.
Some of the slides are part of the public record of IBM.
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.
All references to names of things and people is purely invented
Demo sessions are made on corporate servers in production.
The steps of migrating Quickr for Domino are in the WIKI IBM Connections and I've used them to test the migration tools.
I talk about Quickr Domino, but also available for Portal version elsewhere.
Git is a mystery to many of us, but with a few techniques you can transform how you use it, making the best of working in teams or in open source projects.
BEST AND WORST PRACTICES DEPLOYING IBM CONNECTIONSNico Meisenzahl
Depending on deployment size, operating system and security considerations you have different options to configure IBM Connections. This session will show good and bad examples on how to do it from multiple customer deployments. We will describe things we found and how you can optimize your systems. Main topics include simple (documented) tasks that should be applied, missing documentation, automated user synchronization, TDI solutions and user synchronization, performance tuning, security optimizing and planning Single Sign On for mail, IBM Sametime and SPNEGO. This is valuable information that will help you to be successful in your next IBM Connections deployment project. Don’t miss it.
Best and worst practices deploying IBM ConnectionsLetsConnect
Depending on deployment size, operating system and security considerations you have different options to configure IBM Connections. This session will show good and bad examples on how to do it from multiple customer deployments. We will describe things we found and how you can optimize your systems. Main topics include simple (documented) tasks that should be applied, missing documentation, automated user synchronization, TDI solutions and user synchronization, performance tuning, security optimizing and planning Single Sign On for mail, IBM Sametime and SPNEGO. This is valuable information that will help you to be successful in your next IBM Connections deployment project. Don’t miss it.
April, 2021 OpenNTF Webinar - Domino Administration Best PracticesHoward Greenberg
While installing a new HCL Domino server is a relatively straight forward task, configuring the server properly requires knowledge. Lacking this knowledge means that several key steps may be missed resulting in a server with potential security and performance issues. Additionally there are several key features that will save you time on administration of the server. Domino server settings also affect the performance and security of custom applications. Even if you are a developer you should be aware of the options available when configuring a server.
Join our incredibly experienced presenters as they share their many years of Domino expertise. They will cover the finer details to correctly setup a Domino server environment that is optimized for performance, security and sustainable administration. Plus use this information presented in this webinar to modify and improve your existing server environment.
Presenters:
Heather Hottenstein, HCL Ambassador
Roberto Boccadoro, HCL Ambassador
Serdar Basegmez, HCL Ambassador
Additonal Panelists (Q and A)
John Paganetti, HCL
Adm07 The Health Check Extravaganza for IBM Social and Collaboration Environm...Kim Greene
Are you concerned about your infrastructure being configured correctly? Do you have problems happen that you don’t know how to prevent? Do you think your servers might have room for improvement? Wonder no more. This session will show you what you need to be looking at to ensure your server environment is running as cleanly and efficiently as possible. You will learn what you need to be looking for in your server configuration, problems found at numerous customer environments and what steps should be taken to remedy the various situations covered in this session. Be preventative, not reactive! Performing a health check is one of the most economical ways to ensure your social and collaboration environments are running properly.
Roberto Boccadoro / ELD Engineering
Sharon Bellamy James / BCC
If Connections is not working or there are issues, where do you look to determine the problem ?
In this session we will cover logging, tracing and throw in some tips and tricks that will help you in troubleshooting.
Domino Security - not knowing is not an option - MWLUG 2015Darren Duke
There have been a ton of changes to Domino security over the past few months. See what they are, why you need them and how to implement them, including but not limited to: SSL/TLS Notes port encryption reverse proxies SHA2 certificates SAML/NFL Perfect Forward Secrecy Learn. Implement. Sleep well.
Similar to Pointing Fingers? DDM to the Rescue (20)
The life of an HCL Notes and Domino administrator can be repetitive at times, thus this session was created.
Many scripts, hints, tricks, and code is all inside to help admins do tasks quicker and easier.
ISBG / NCUG Why Didn't Anyone Tell Me Notes Could Do ThatKeith Brooks
Business slides aimed at customers who need to get permission to change onboarding processes or client builds and need to think about how to express the purpose.
Why This Global Law Firm Does Not Miss DeadlinesKeith Brooks
This was an open presentation given at IBM Think in San Francisco in February. I am providing my backup slides for your benefit. We dug into many angles of Cloud Migration, security and deadlines of law firms.
Presented at 2019 Engage Conference in Brussels by Keith Brooks, B2B Whisperer discussing internal guerilla marketing to create an affinity among your osers
Presentation on Soft Skills, Hard Skills, Body Language and MoreKeith Brooks
Originally performed at IBM Think conference 2018 in Las Vegas. Tips and ideas to help new presenters and some experienced ones.
Led Zeppelin explanation of the process a speaker follows
Faster Translations Start With A Faster ComputerKeith Brooks
My slides from the Ita conference 2018 at ZOA House in Tel Aviv on how to enhance your translation speeds through your computer and non computer means.
What were you thinking? Worst Translation PracticesKeith Brooks
The session for the International Translators Association conference in Jerusalem Feb 16, 2016 by Keith Brooks
Packed room, easily 2/3 of all attendees were in there.
Presented at the International Translators Association Conference in Jerusalem Feb 16, 2016 by Keith Brooks
Well received and many people appreciated the automatic 2 minute backup.
Quickr for Domino Administration: Qpconfig.xml, Notes.ini, Connections and YouKeith Brooks
The View Admin 2011 Quickr Session
I provide some hints, tips and tricks to getting Quickr integrated, and easily loading places into users configurations.
Email vs. Status Updates as presented at Social Connections VIII EventKeith Brooks
Email is not oging away, status updates are out of control and they need not be mutually exclusive. I compared the single malt scotch to blended as a parallel point for understanding how your company may see the world. Be respectful of those that are sharing and those that are not as we need everyone to work together.
Presented at the Social Connections VIII Conference in Boston April 16, 2015
SpeedGeeking Sesion at #IBMConnected 2015 on how to better manage your Microsoft Exchange servers (and their admins) using IBM Domino DDM (Domino Domain Monitoring)
Need my help? Contact Keith Brooks via one of the following ways:
Blog http://blog.vanessabrooks.com
Twitter http://twitter.com/lotusevangelist
http://about.me/keithbrooks
For more information on The RockTeam, http://www.rockteam.com
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
How to Get CNIC Information System with Paksim Ga.pptxdanishmna97
Pakdata Cf is a groundbreaking system designed to streamline and facilitate access to CNIC information. This innovative platform leverages advanced technology to provide users with efficient and secure access to their CNIC details.
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AIVladimir Iglovikov, Ph.D.
Presented by Vladimir Iglovikov:
- https://www.linkedin.com/in/iglovikov/
- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
This case study covers various aspects, including:
People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
Mental Health: Maintaining balance and not feeling pressured by user demands.
Key insights include the importance of automation, making the adoption process seamless, and leveraging offline interactions for marketing. The presentation also emphasizes the need for continuous small improvements and building a friendly, inclusive community that contributes to the project's growth.
Vladimir Iglovikov brings his extensive experience as a Kaggle Grandmaster, ex-Staff ML Engineer at Lyft, sharing valuable lessons and practical advice for anyone looking to enhance the adoption of their open-source projects.
Explore more about Albumentations and join the community at:
GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentations
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
National Security Agency - NSA mobile device best practices
Pointing Fingers? DDM to the Rescue
1. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
ADM09
Pointing Fingers?
DDM to the Rescue!
Keith Brooks
@Lotusevangelist
Wednesday, May 23 | 09:00 - 10:00 | B. Guadaloupe
3. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
3
Best Practices
Tip #57: Domino Domain monitor keeps you safe
Enable DDM
Have DDM tell you when anonymous gets added
to a database over a certain level
Have DDM tell you not only that there is a
problem, but suggests how to fix it!
Have DDM bring you directly to the problem
Monitoring software makes your life easier
(From LS10 Paul Mooney’s Session)
4. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
4
History of DDM
Probes and Listeners inside DDM
Console Commands for DDM
Monitoring Non-Domino Items
DDM Can Tweet Now!
Salesforce Integration
ServiceNow Integration
Review and References
Today’s Topics:
5. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
Why Domino Domain Monitoring (DDM)
• At the time, there was no tool that provided a single
view of the overall status of multiple servers across
one or more DOMINO Domains
• Administrators can spend way too much time to find
out the cause when a server problem occurs
• The analysis and fix of the problems depends on the
experience and skill of the Administrator
5
6. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
Background of DDM
6
• In R7 it emerged from the old Stats and Events
databases
• DDM (ddm.nsf) itself is a reporting database
It reports based on details that the Monitoring
Configuration (events4.nsf) db has defined
• Events (events4.nsf) is the real information
wrapped around by the ddm.nsf
• It is installed with every Domino Server …
7. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
Story Time, Sound Familiar?
7
Everyone’s first time
with DDM
is ALWAYS the same
8. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
8
DDM — Making Everyone Accountable
• Inside DDM you can:
• See issues and reporting of what is okay
• See who closed which items and issues
• Delegate problems to someone else
• Provide management with a dashboard
• Change severity of error messages
• Monitor ACLs, security, SMTP, and on and on as
long as it’s a Domino item*
• * There are ways to do this for non-Domino too, sort of, hang on, will get to that soon.
9. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
More Key Benefits
• Active monitoring capability: Probes with highly-
configurable schedules, content and targets
• Data aggregation with collection hierarchies
• Automatic problem determination and
determination of probable cause in multiple feature
areas, and provide possible solution.
• Automation of corrective actions
• Auto-closing for resolved problems
9
10. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
History of DDM
Probes and Listeners inside DDM
Console Commands for DDM
Monitoring Non-Domino Items
DDM Can Tweet Now!
Salesforce Integration
Service Now Integration
Review and References
10
Today’s Topics:
11. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
Default DDM Probes
Three types of probes:
• Scheduled probes - run according to a configurable
schedule - defaults are supplied
• Embedded probes - watch the feature area and catch
problems/issues as they occur
• Listening probes - run when particular error codes are
logged
11
12. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
Configuration: Enable default DDM Probes
Types expand into subtypes ...
12
13. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
Common Probe Examples
• Monitor for any errors encountered when compacting
database on Domino servers. (Database/Database
Compact)
• Monitor the configured database(s) to ensure that
replication occurs on the target servers within the
configured time interval. (Replication/Scheduled
Replication Checks)
• Monitor which documents are not replicating in the
Domino Directory. (Replication/Replication Errors)
13
14. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
More Common Probes
• Monitor if name lookups are taking too long.
(Directory/Name Lookup/Search Response)
• Monitor CPU (55%: fatal) /Disk (30%: fatal) /Memory
(98%) Utilization on your Domino Servers. (Operating
System/CPU; Memory)
• Monitor the availability of all directories on the Domino
servers. (Directory/Directory Availability)
• Monitor and fix a corrupt database by the corrective
action code.
14
15. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
Application Probes
• Monitor whether an agent (or Web agents) run by Agent
Manager took longer than X minutes to complete.
(Application Code/Long running agents)
• Monitor database(s) for unused space, generate an
event when the percent of 30% unused space is
exceeded then automatically compact the database(s) if
an event is generated. (Database/Scheduled Checks)
• Monitor a specific Notes DB for no access by any user
for one month.
15
16. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
• Monitor mail routing to Domino and/or non-Domino mail
systems.(Messaging/Mail Reflector)
• Monitors the amount of mail on a Domino server and
whether the number of mail messages in the MAIL.BOX
file exceeds the number of mail messages that the router
can process. (Messaging/Mail Flow Statistic)
• Monitor whether your SMTP servers are listening on the
appropriate ports. (Messaging/SMTP process state)
16
Monitor What?
17. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
• Monitor whether NRPC mail routing is occurring on
the Mail Servers. (Messaging/NRPC Routing Status)
• Monitor which AdminP requests are being generated,
and whether they are being processed.
(Server/Administration)
• Monitor any ACL changes for a specific database.
17
More Monitor What?
18. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
Questions We Asked IBM/HCL
• Why is there no task probe for Traveler, for that matter why
not for Sametime?
• Traveler and Sametime are not with Domino out of the box and
when DDM was created it was focused on only out of the box
tasks.
• Can we get DDM to Tweet?
• DDM only creates events, so it can’t directly tweet. However,
events can have event handlers act upon them including run a
program. So in theory you could setup an event handler to do
this, but DDM doesn't do this out of the box.
• Domino 10 has no planned updates at this time per
Barry Rosen.
18
19. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
Questions We Asked IBM/HCL #2
• Can DDM probe for HTTP when it is not port 80 and
if so, how do we tell it to use port 8088 as an
example?
• DDM uses what's configured for HTTP. So either they both use
8080 or 80. It would be looking in the server doc for the
configuration.
• Can DDM probe that a website is up and running?
Seems we can open a db, but not a web app. Is this
true?
• The HTTP probe can just probe the port or GET a URL, but it
will only check for the successful fetching of that URL, the
HTTP return code.
19
20. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
Questions We Asked IBM/HCL #3
• I have not seen how I configure DDM to verify an
HTTP website, it seems we can only verify if HTTP is
running as a service.
• Correct, the DDM HTTP only probes the service, but the Event
Generator -> TCP Server probe has the web page option
20
21. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
Someone asked about Differences
See Ben Menesi at Ytria for more details
21
22. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
22
History of DDM
Probes and Listeners inside DDM
Console Commands for DDM
Monitoring Non-Domino Items
DDM Can Tweet Now!
Salesforce Integration
ServiceNow Integration
Review and References
Today’s Topics:
23. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
Console Commands
• View DDM probe schedule
• show sch –ddm
• Shows a table of enabled probes and next scheduled run time
Probe
• View enabled probes
• tell event dumpprobes
• Shows a list of enabled DDM probes by note ID
• Run probes manually
• tell event runprobe ?????
• Run a probe with note ID ????? immediately (designed to be used
with the dumpprobes command)
23
24. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
History of DDM
Probes and Listeners inside DDM
Console Commands for DDM
Time Out for Crazy Messages
24
25. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
Attack of the Ambiguous Error Messages
• Cannot process Full Text Index (FTI)
• Admin Process: Gone Fishing/Org does not appear in design
elements of any database designating Server/Demo as their
Administration Server
• SMTP Failed to Connect to us.ibm.com
• Gone Fishing/Org attempted to login to Server/Demo
• SSL Error: Keyring File access error
• Unable to replicate or route mail
• Calendar profile error
• Events database missing documents or duplicated
• Unable to compact compact no such file exists (program doc
added compact twice?)
26. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
Troubleshooting Ambiguous Error Messages
DDM does not always provide any details
Check your server console
The answer may be staring you in the face, if not, search
your log.nsf file for the text of the error
Check that you are running enough debug level in your log to
show these errors
Dig deeper within the system from the Administrator monitoring
and analysis tools to the DCT
Google, Planetlotus.org, Bloggers, IBM Support
27. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
History of DDM
Probes and Listeners inside DDM
Console Commands for DDM
Monitoring Non-Domino Items
DDM Can Tweet Now!
Salesforce Integration
Service Now Integration
References and Review
27
Today’s Topics:
28. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
28
DDM
Making Admins Lives Easier
….
While Teaching Exchange
Admins What a Real Server
Can Do
29. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
4 Steps
1. Open events4.nsf
2. Open DDM Configuration->DDM
Probes Section-> By Type
3. Click on New DDM Probe ->
Messaging
4. Add configuration details and Save
30. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
Steps 3 & 4 Details
Click on New DDM Probe -> Messaging
• Probe Subtype = Transfer Queue Check
• Probe Description = Whatever you Want it to Say
• Which Servers to run on? Special Target Servers->
SMTP Servers
• Destination? Check All Destinations or Specify that
special one
• Services NRPC and/or SMTP
• Set Event Severity (not too low i.e group emails)
• Save
31. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
Over? Nothing is Over Until…
The Probe will be enabled on Save
So how do you get notified?
Glad you asked….
32. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
1. DDM Configuration->Event Handlers Section-> By
Author
2. Click on New Event Handler from the Db menu
3. Event Tab (can be any type)
• Events must be one of these severities: FATAL! And/or
Failure, Send them all of them
• Events can have ANY message
4. Action Tab
• Method = Mail
• Mailing Address = Domino Email and Personal Email
of the MS ADMINS!
• Enablement = Enable this notification
You Don’t! You send it to the MS Admins
33. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
Keep in Mind
1. If Exchange is down, how would they get this? That’s
why we use personal emails
2. Include the CIO/CEO or whomever needs to know
Exchange fails
3. Set up a Mail Rule in your mail file to collect them all
and publish a monthly outage report
4. If you have the skills, add a view into the DDM to
ONLY show the Exchange outages to your executives
34. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
History of DDM
Probes and Listeners inside DDM
Console Commands for DDM
Monitoring Non-Domino Items
DDM Can Tweet Now!
Salesforce Integration
Service Now Integration
References and Review
34
Today’s Topics:
36. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
36
We want Twitter updates!
We are not Developers (Well I’m Not)
This works for me
https://uptimerobot.com/
Monitors ports, websites, etc..
Notifies you via email, Twitter, SMS
They have their own APIs
Integrate into:
Slack and HipChat and PushOver
One Possible Solution
37. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
37
Hi,
The monitor VBI-SMTP (http://www.vanessabrooks.com) is currently DOWN (Port Is
Not Listening).
Uptime Robot will alert you when it is back up.
Sincerely,
Uptime Robot
http://uptimerobot.com, http://twitter.com/uptimerobot,
http://facebook.com/uptimerobot
The monitor C_Q (http://quickr.clientsite.com) is back UP (HTTP 200 - OK) (It
was down for 44 minutes and 6 seconds).
38. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
History of DDM
Probes and Listeners inside DDM
Console Commands for DDM
Monitoring Non-Domino Items
DDM Can Tweet Now!
Salesforce Integration
ServiceNow Integration
References and Review
38
Today’s Topics:
39. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
Integration Part 1
• Email-to-Case requires downloading the Email-to-Case
Agent (contact your Salesforce Customer Support).
• The Agent allows you to keep all email traffic within your
network’s firewall and to accept emails larger than 25 MB
from customers.
• Install the Agent behind your network’s firewall.
• Enable Email-to-Case and configure the settings.
• Configure your routing address settings to customize the
way Salesforce handles your customer emails.
• https://help.salesforce.com/articleView?id=setting_up_email-to-case.htm&type=5
39
40. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
Integration Part 2
• Test your email routing addresses by manually sending
emails to them and verify that these emails convert to
cases based on their routing address settings.
• Add the email address that you configured to your
company's support website. Customers can use this
email address to submit cases to your support team.
• Add the Email Quick Actions to the Cases page layout.
• Optionally, create email templates agents can use when
replying to email. These templates can include merge
fields that display information from the original email in
the reply.
41. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
History of DDM
Probes and Listeners inside DDM
Console Commands for DDM
Monitoring Non-Domino Items
DDM Can Tweet Now!
Salesforce Integration
ServiceNow Integration
References and Review
41
Today’s Topics:
42. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
Integration Part 1
• Users can continue to use email to request help
from IT after you begin using Express incident
management.
• Before you begin, determine your instance email
address. Identify how to train users to compose
email and create incidents.
• Your company was issued an email address for
your instance, typically:
instancename@service-now.com
• When users send email to this address,
the Express platform inserts an Incident record.
42
43. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
Integration Part 2
• Create an email message addressed to
your Express instance,
typically instancename@service-now.com.
• Compose the email, and note the following
considerations.
• The email subject contains the incident Short Description.
• The email body is added as an incident comment.
• The incident category is Inquiry/Help.
• The incident state is New.
• Send the email message.
• Note: If you want all incidents to come through your service desk,
deactivate the service catalog incident record producer and the
email inbound action for new incidents.
43
44. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
History of DDM
Probes and Listeners inside DDM
Console Commands for DDM
Monitoring Non-Domino Items
DDM Can Tweet Now!
Salesforce Integration
ServiceNow Integration
Review and References
44
Today’s Topics:
45. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
45
DDM is free and running ... use it
YOU decide what to monitor and YOU should be
monitoring!
Be Proactive, not just Reactive
Edit common issues that are unique to your
organization so the next admin has it easier
Careful not to flood your inbox with warnings
Management can have a dashboard with colors, give it
to them!
Ambiguous error messages are a thing of the past
7 Key Points to Take Home
46. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
46
• Planetlotus.org – 150+ Lotus/ICS Bloggers
• DDM: If You Only Knew What Your Server Was Saying by Keith Brooks
• IBM Wiki Domino 9.0.1
http://www-
01.ibm.com/support/knowledgecenter/SSKTMJ_9.0.1/admin/admn_dominodo
mainmonitoring_c.dita
Philip Monson, Thomas Gumz, Frank Nostrame, Leah Busque, “Lotus
Domino Domain Monitoring” (IBM Redbook, 2005).
http://www.redbooks.ibm.com/abstracts/redp4089.html
https://www.redbooks.ibm.com/redpapers/pdfs/redp4089.pdf See page 48
about how to work with tcp ports
Resources
47. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
47
• This workshop introduces you to DDM ...Lotus Education on
Demand: Domino Domain Monitoring
http://www.ibm.com/support/docview.wss?uid=swg27007060
• Notes/Domino Best Practices: Domino Domain Monitoring
• http://www.ibm.com/support/docview.wss?uid=swg27009312
• IBM Open Mic on DDM – For Administrators pdf
• Server Console in a Notes Client http://www.preemptive.com.au/node/44
More Resources
48. Keith Brooks @LotusEvangelist Keith@vanessabrooks.comKeith Brooks @LotusEvangelist Keith@vanessabrooks.com
48
Keith Brooks
@lotusevangelist
keith@vanessabrooks.com
Thank You