Presenter: Scott Paget - PMO Leader, Commonwealth War Graves Commission Presentation: Scott took delegates through the CWGC journey, including their evolution, capability and challenges. Scott also discussed their PMO anatomy, including the framework, solutions, branding and their growth. To attend the next FuturePMO conference, please visit www.FuturePMO.com

1. #FuturePMO

2. #FuturePMO
Scott Paget
A PMO, Programme & Project Manager with 23
years’ experience mainly within Financial Services
and now Not for Profit.
PMO Practitioner, Prince2 Practitioner, MoR
Practitioner, Change Practitioner
I learn every day
Highlights
Standard Chartered Bank – Learned I was creative
S&P Global Ratings – I learned about the
importance and power of data
CWGC – Some bloke who is the PMO!

3. #FuturePMO
The journey begins
 Organisation
 Evolution
 Capability
 Challenges
#FuturePMO

4. Established by Royal Charter on 21 May 1917.
The Commission has constructed 2,500 war cemeteries and plots,
erected headstones over graves and where the remains are
missing, inscribed the names of the dead on permanent memorials.
More than a million burials are now commemorated at military and
civil sites in more than 150 countries and territories.
As well as maintaining these sites, we continue to look for gaps and
differences in the way we commemorate. From amending records,
to searching for missing names, to building new memorials, the
CWGC is committed to ensuring that the memory of all the
Commonwealth men and women who died in the two world wars
lives on.
This work will continue until all the war dead of the Commonwealth,
wherever they came from and wherever they fell, are remembered
as we originally promised, recognising the contribution and sacrifice
of all those who served and died.
Welcome to the CWGC

5. Head
Office
AAPA CAMA
MA UKNA
WEA-
C
WEA-
F
Director
General
Senior
Leadership
Area
Director
Operations
Manager
Country
Manager
Area
Director
Operations
Manager
Head
Office
Function
Lead
THE ORGANISATION
Commonwealth War Graves
Head Office All Areas
23,000 sites Public Engagement
1,300 staff worldwide Historians
850 gardeners Surveyors
160 craftsman Horticulturalists
150 Territories & countries Conservationists
300,000 Archive documents Volunteers
Recovery & Burial Sustainability …
1.7m Casualty Records … and some PMO bloke

6. 04/2021
The End of
the Beginning
FALSE DAWN
11/2020
Wellingtone Relationship
Established
PMO/Change
02/2019
Kaizen
01/2019
Go Live
07/2018
Understand the
Organisation
08/2018
The Ideas
Team
12/2018
The PMO
Framework
FINAL
PMO TIMELINE
Commonwealth War Graves
Head Office All Areas
12/2019
Audit
of the PMO
05/2021
Introduced
Programme
Management
04/2021
Wellingtone
APM PMF
09/2021
The REAL
End of
the Beginning!

7. Basic level of Project Maturity
The Landscape …
Many project types - Works, Irrigation,
Horticulture, IT, Comms & Media, Grant
Funded, Digital Transformation
Projects delivered to individual capability
Single job title of ‘Project Manager’
Siloed thinking - Minimal transparency
Minimal formal Governance was in place
Technology literacy inconsistent
THE ORGANISATION
Commonwealth War Graves
Head Office All Areas

8. Solutions needed to take into consideration …
Maturity Levels
CWGC
PROJECT CAPABILITY
Commonwealth War Graves
Head Office All Areas

9. #FuturePMO
The PMO Anatomy
 Framework
 Solutions
 Branding
 The ‘9’
 Growth
#FuturePMO

10. VALUE: Improve
the projects of
tomorrow
VALUE: Attention to detail during feasibility
enhances the probability of success during
Execute
VALUE: Make sure the correct projects are
nominated and that foundations are
established and integrated into the PMO
Tools
• Business Case
• Complexity
• Value
• Experience
Purpose
Determine which
project to do and
understand value
Tools
• PMO Set Up
• Assessment
• Details
• Stakeholders
• Comms
• Directory
• RACI
Purpose
Define objectives,
expectations &
prepare team
Tools
• Lessons
Learned
• Close Report
• Financials
Purpose
Make sure a
controlled close
takes place and
confirm Sponsor
expectations are
met.
Pipeline Initiate Feasibility Execute Close
Monitor & Control
Value: Ensure work is completed as planned, deal with issues that arise and
communicate in accordance with the reporting requirements,
PMO FRAMEWORK
Commonwealth War Graves
Head Office All Areas
End User Training & Quiz
Tools
• Scope
• GANTT (Plan)
• Budget
• Risks
• Quality
Purpose
Outline Who,
When, Where,
How, How Much
and what is in the
way to success
Tools
• RAG
• PSR
• Issues
• Change
• Monitor Risks
Purpose
Execute the work
as defined in the
plan. Manage
scope change &
quality

11. EXCEL
- Pipeline
- Assessment
- WorkBook (Project, Programme, Agile)
- Peer 2 Peer Review
MS DYNAMICS
- Budget
- Current YR Net Spend
- Historic Net Spend
- Net Total Spend
MS TEAMS
- Template Channels
- Project Channels
- Project Folders
- Project Pipeline
- Project Assessment
- Project WorkBoook
- Project Documentation
- Sub Folders
SOLUTIONS
Commonwealth War Graves
Head Office All Areas
POWER BI
- Project Information
- Risk Information
- Finance Information
Communication & Storage
Control
Information
Reporting
Project Code is the
Financials

12. PROJECT CONTROL
Commonwealth War Graves
Head Office All Areas
The WorkBook – The control document that every project has, scaled to project classification.

13. PROJECT TRANSPARENCY
Commonwealth War Graves
Head Office All Areas

14. GOVERNANCE
EDUCATION
COMMUNICATION
DELIVERY
PRODUCT BRANDING
Commonwealth War Graves
Head Office All Areas
MS TEAMS
WHERE MAGIC HAPPENS

15. WE ARE GO!
Commonwealth War Graves
Head Office All Areas
El Alamein, Egypt
Plymouth Naval Memorial, UK
Tower Hill Memorial, UK
La Clytte, France
Kohima, India
Sangro River, Italy
Thiepval – Phase I
Kumasi, Ghana
Kranji, Singapore
The ‘9’
Remediate damp on Memorial
Roof & side Panels
Conservation of
the drainage
channel: (i) the
concrete drainage
channel base
floor, (ii) brick side
walls, (iii) coping
part brick and part
travertine stone
paving
Restoration - entrance features,
tool shed and boundary walls
Sink a new bore hole for water.
There is no mains water supply
A new staff
welfare cabin
and tool
store.
Fencing &
entrance
access
ramps
Renovation and remedial repairs to
the roof, cupola, vaulted ceiling and
long standing design faults
To remove & replace the existing
bitumen roof of the memorial
Installation of
new surface
water drains
Major Renovation – Upper
Sections

16. HOW HAVE WE GROWN?
Commonwealth War Graves
Head Office All Areas

Works / Irrigation
Hort / Base Sites
 Asset
Management
 Global HR
Implementation
 Marketing/Media
Campaigns

IT / SAAS

Education
/ Volunteers
Agency Work 

Digital
Transformation
‘THE 9’
150+
Audit of the Framework Dec ‘1
GREEN Substantial Assurance

17. #FuturePMO
To the Four Corners
 Projects
 Challenges?
 Impact?
 Where?
#FuturePMO

18. TO THE FOUR CORNERS
Commonwealth War Graves
Head Office All Areas

19. PROJECT CONSIDERATIONS
Commonwealth War Graves
Head Office All Areas
Differing H&S regulations
Country Boundaries / New Countries
Political Instability / Military Coups
British Embassy where no CWGC legal status
War Zones requiring mine clearance
Complex environments – Not Capital cities
Language – Non-Technical Intermediaries
Weather – Earthquakes, Cyclones, Monsoon
Different Legal, Insurance, Regulations Stds
Construction Quality Challenges
Stakeholders – Farmers to Local Gov’s
AA PA
53 Countries

20. IMPACT TO NON IT PROJECTS
Commonwealth War Graves
Head Office All Areas
Scope
Cost
Quality
Schedule
• Pandemic created massive Gov. backlogs
• Prolonged periods of ‘no progress’
• Lost in translation may impact delivery
• Need to work with or around external events
• Proximity may require special measures
• External Stakeholder Mgmt.
It’s not a precise science!

21. TO THE FOUR CORNERS
Commonwealth War Graves
Head Office All Areas
EASKEY, Co Sligo, Eire
GERRARDS CROSS
HANWELL
SCHUITDRIFT FARM BURIAL GROUND,
POFADDER, NORTHER CAPE, SA
Keren, Eritrea
Rosetown, Manitoba, Canada
Northwest Province, Syferkuil Farm, SA

22. #FuturePMO
A peek into my world
 Analytics
 Personality?
 FuturePMO?
 Success?
 My Journey
#FuturePMO

23. EXCEL
- PMO_Data_Analytics
- RAG
- PSR
- MPPB Attendance
- WorkBook Quality Assessment
- Project Grading
WHAT ABOUT THE PMO?
Commonwealth War Graves
Head Office All Areas
Distinction
Merit
Awar
ds?
MS Forms
- PMO Familiarisation Quiz
- PMO MoR Quiz
- PMO Change of Project Manager
- Various Evaluations

24. • SUNSHINE
YELLOW
• EARTH
GREEN
• FIERY RED
• COOL
BLUE
12%
Competitive, Demanding,
Determined, Strong-
Willed, Purposeful
24%
Sociable, Dynamic,
Demonstrative,
Enthusiastic,
Persuasive
26%
38%
Caring,
Encouraging,
Sharing, Patient,
Relaxed
Cautious, Precise,
Deliberate,
Questioning,
Formal
THE PMO PERSONALITY
Commonwealth War Graves
Head Office All Areas
PMO Personality based on End User survey! INSIGHTS
DISCOVERY

25. Level V
Level IV
Level III
Level II
Level I
Redefine Governance
Create a Community of PMs
Enhance Sponsor engagement
Create a PM Function, educate, mentor
Intelligent Analytics via enhanced PMO
Continuous Improvement - perhaps PPM
Enhance Front End Capability
FuturePMO?
Commonwealth War Graves
Head Office All Areas
💬
Project Data = Analytics = Information
A Product has been created
Support, Guide & Educate not Control
Natural PMs have been uncovered
An embedded Framework
Committed Governance
Finance Integration
💬
Today Turbochargers set to ON
Level V
Level IV
Level III
Level II
Level I
Level V
Level IV
Level III
Level II
Level I

26. PMO SUCCESS OR FAILURE?
Commonwealth War Graves
Head Office All Areas
It’s Acceptance not success or failure
• The PM & PMO Toolset is complete
• Active End User Community
• Extensive coverage of the 3 Pillars
• Fine Governance and Reporting rhythm
If a movement is to have impact, it must belong to those who
join it. Not those who lead it … Simon Sinek 14/09/21

27. A PERSONAL JOURNEY?
Commonwealth War Graves
Head Office All Areas
It has been hugely emotional
It has allowed me to be creative
It has been exhausting
It has allowed me to learn
It has been lonely at times
It has taken me to the limit
IT HAS BEEN A STAGGERING JOURNEY
The Island everyone wanted
– Malta was the most
bombed place on Earth.
12/01/1939 – 28/04/1944

29. Thank You
 To deliver significant change you need
to be comfortable with being different.
 Choose Acceptance over Success or
Failure.
 If you haven’t been told no – do it.
 Look at the Commencement Speech by
Willian H. McRaven
 Scott Paget
 scott.paget@cwgc.org
 Linkedin.com/in/scott-paget
#FuturePMO
 www.cwgc.org