1. Shazia Ullah and Mariam Ali (Group 1)
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2.  Enterprise Rent-A-Car is a brand that have numerous branches
across the globe. Countries such as:
• United Kingdom
• United States
• Canada
• Ireland
• Europe
 Offers wide range of services:
• Car Leasing
• Replacement Rentals
• Van Pooling
• Car Sharing
• Hourly Rental Programs
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3.  The aim of this project will be to produce:
‘A generic, nationwide training system that further develops the
four stage training model used in the North West of UK.’
 This training model has shown to be effective, by helping to
boost the four core areas of the business:
• Customer Service
• Development (Retention)
• Fleet Growth
• Profit
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4.  The purpose of the project is to:
‘Implement the current North West training model so that
it can be used as 'best practice' across all branches.’
• Later improves staff retention; which in turn leads to
better customer service in the future.
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5. Project Objective 1
 Retrain training managers of different regions so that they can
deliver the new training scheme in two months.
• Seven signed documents/forms to confirm the retraining of
managers to deliver the new training scheme.
• Seven feedback and evaluation forms confirming the
success and the understanding of the new training scheme.
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6. Project Objective 1
• Get Head of Training to review and approve the use of
materials required on a nationwide basis for the new
training scheme.
• Allocate specific days and times at which the different
Training Managers will be retrained.
• Deliver the required training to the Training Managers.
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7. Project Objective 2
 Create and implement a one day training conversion course to
retrain the existing employees during the last six months of
the project.
• Signed documents/forms to confirm the retraining of each
existing employees.
• Collect feedback and evaluation forms from employees that
have been on the one day training scheme during the first
two months, to gain an understanding of its usefulness.
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8. Project Objective 2
• Design and develop the one day training conversion course.
• Implement the one day training conversion course.
• Contact existing Employees and allocate days and times for
the retraining course.
• Contact Regional Managers to ensure days for retraining
are appropriate.
• Deliver the one day training conversion course.
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9. Project Objective 3
 Implement the new training scheme by October 2014; this includes
creating scenarios that employees may face in the future in the form of
role plays.
• A thorough feedback form that measures the success of the new
training scheme.
• Face to face employee interviews regarding the introduction of role-
plays to establish an idea of how well the new training scheme has
been effective.
• Evaluate and compare the staff retention to see if there has been an
improvement.
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10. Project Objective 3
• Gain approval of the new training scheme by both the Project
Board and the other Regional Managers.
• Design and develop 5 specific scenarios that will be used in
role play.
• Implement the 5 scenarios that have been designed (via video
recording).
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11. Project Objective 4
 Investigate and implement a suitable e-learning package, as part
of development of the NW training scheme within the first three
months of the project.
• Report to measure and explain the pros and cons of various
e-learning packages.
• All new employees have access to the new e-learning
package as part of their training.
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12. Project Objective 4
• Research the various e-learning packages available (Personal
Development).
• Present findings to the Project Board and gain approval for the
implementation of the most appropriate one.
• Implementation of the e-learning package (Buying and Installing).
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13. Project Objective 5
 Evaluate and report on what’s gone right and wrong in the
project.
• A confirmation letter from the Project Board being satisfied
with the outcome of the overall project.
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14. Project Objective 5
• Write a report that analyses the strengths and weaknesses of the
project and the extent to which it was successful.
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15. 15
•A) Allocate specific days and times at which the different Training Managers will be
retrained.
•B) Contact existing Employees and allocate days and times for the retraining course.
•C) Contact Regional Managers to ensure days for retraining are appropriate.
•D) Deliver the one day training conversion course.
•E) Deliver the required training to the Training Managers.
•F) Design and develop 5 specific scenarios that will be used in role play.
•G) Design and develop the one day training conversion course.
•H) Gain approval of the new training scheme by both the Project Board and the other
Regional Managers.
•I) Get Head of Training to review and approve the use of materials required on a
nationwide basis for the new training scheme.
•J) Implement the 5 scenarios that have been designed (via video recording).
•K) Implement the one day training conversion course.
•L) Implementation of the e-learning package (Buying and Installing).
•M) Present findings to the Project Board and gain approval for the implementation of the
most appropriate one.
•N) Research the various e-learning packages available (Personal Development).
•O) Write a report that analyses the strengths and weaknesses of the project and the
extent to which it was successful.

16.  Head of Office (USA)
The Head of Office will be responsible for:
• Approving the project.
• Decision to commencing the project.
• Allocating the budget.
 Head of Training
The Head of Training will be responsible for:
• Reviewing the new training scheme.
• Reviewing the materials required for training.
• Preparing the Training Managers for retraining.
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17.  Project Board
The Project Board will be responsible for:
• Monitoring the project.
• Observing to see if the deliverables are being produced.
• Giving approval to Project Managers; for example – allocating budgets or
adjustments to deadlines.
 Project Manager
The Project Manager will be responsible for:
• Breaking down the requirements of the project.
• Allocating the tasks to the appropriate team members.
• Leading, monitoring and controlling the project.
• Documenting the project.
• Keeping in touch with the Project Board regarding the progress.
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18.  Implementation Team
The Implementation Team will be responsible for:
• Carrying out specific tasks allocated by the Project
Manager.
• Realising the objectives.
 Training Manager
The Training Manager will be responsible for:
• Delivering the new training scheme to the employees.
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19.  Regional Manager
The Regional Manager will be responsible for:
• Making sure all employees (new and current) in their region are fully
trained.
• Reviewing the project plan to ensure that there is no negative impact on
their branch and operations.
 Employees
The Employees will be responsible for:
• Giving their opinions on the current training scheme, (strengths and
weaknesses).
 Customers
The Customers won’t have a direct effect on the project.
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20. Meet their Needs
 Implementation Team
Key Player
 Head Office
 Project Board
 Project Manager
Least Important
 Employees
 Customers
Show Consideration
 Head of Training
 Regional Managers
 Training Managers
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Power of
Stakeholders
Interests of Stakeholders
High
High
Low
Low

21. • E-learning – 10k
• Wages (Project Managers) – 45k
• Wages (Implementation Team) – 30k
• Video Recording and Editing Software – 10k
• Actors (4) – 16k
• Technical Equipment and Setting Up – 15k
• Travelling Cost – 15k
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22. Risks
• The new training scheme might not be completed by October
2014.
• Training Manager/Current Employees might not be available for
training on an allocated day.
• Actors might not be available for the video recording.
• Technical issues with recording equipment.
• Licence limitations for the e-learning package.
Constraints
• The budget is £200,000.
• Has to be completed by October 2014.
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23. Thank you for listening to our presentation.
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