This document outlines factors that drive planned organizational change, both internally such as growth or culture, and externally such as competition, technology, or legislation. It also describes a 4-step process for planned change: 1) diagnose the system and issues, 2) analyze possibilities and limitations, 3) plan the change by initiating and maintaining it, 4) implement and evaluate the change by replanning if needed. Finally, it discusses using force field analysis to understand forces for and against change, and the planned change process of scouting the system, entering to diagnose issues, planning and acting on the change, and evaluating and terminating the consultant's involvement.