A process of monitoring , comparing ,correcting performance and taking action to ensure desired results. It sees to it that the right things happen, in the right ways, and at the right time

1. CONTROLLING

2. What is controlling
 A process of monitoring , comparing ,correcting
performance and taking action to ensure desired
results.
 It sees to it that the right things happen, in the
right ways, and at the right time.

3. Importance of controlling
 The value of the control function can be seen in
three specific areas:
 Planning
 Empowering Employees
 Protecting the workplace

4. Planning controlling link
Planning
Goals
Objectives
Strategies
Plans
Controlling
Standards
Measurements
Comparison
Actions
Organizing
Structure
Human Resource
Management
Leading
Motivation
Leadership
Communication
Individual & group
behavior

5. The control process
 The control process is the three step process of
measuring actual performance, comparing actual
performance against standard and taking
managerial action to correct deviations or to
address inadequate standards.
 The control process assumes that performance
standards already exists and they do.

6. Control process
Measuring Actual
performance
Comparing actual
performance against
standards
Taking managerial
action

7. Step-1 Measuring
 Four approaches managers use to measure and
report actual performance are
1. Personal observations
2. Statistical reports
3. Oral reports
4. Written reports

8. Step-2 comparing
 The comparing step determines he variation
between actual performance and a standard.
 Acceptable range of variation

9. Step-3 taking managerial action
 Three possible course of action managers can do
1. Do nothing
2. Correct the actual performance
3. Revise the standards

10. Types of Control
 Feedforward control
 Concurrent
 Feedback control
Input Processes Output
Feedforward
control
Anticipates
problems
Concurrent
Control
Corrects
problems as
they happen
Feedback
control
Corrects
problems
after they
occur

11. Information controls
 Mis ( management information system)
 Controlling information