3. 1
2
3
4
ISO 9001
ISO 9001 is for Quality Management.
Quality refers to all those features of a product (or
service) which are required by the customer.
Quality management means what the organization
does to
Quality management also means what the
organization does to
4. 4
A
B
C
D
• Improved communication, planning and production
processes
• Integration and alignment of internal processes
which will lead to increased productivity and
results
• Increased revenue and market share obtained
through flexible and fast responses to market
opportunities
• Enhanced customer satisfaction and
improved customer loyalty leading to repeat
business
Benefits
Implementing a quality management system will help
you:
5. 1
2
3
5
ISO 14001
ISO 14001 is for Environmental
Management.
➢ This means what the organization
does to:
Minimize harmful effects on the
environment caused by its activities
To conform to applicable regulatory
requirements, and to
Achieve continual improvement of its environmental
performance.
6. 6
A
B
C
D
• Diminish the risk of pollution incidents
• Develop their business in a sustainable manner
• Quantify, monitor and control the impact of
operations on the environment, now and in the
future
• Identify cost savings with greater emphasis
on resource, waste and energy
management
Benefits
Implementing a Environment Management system will
help you:
7. 7
OSHAS is a Voluntary management
system
Integrates OHSAS hazards into business
process
Identify, assess and control hazards
relating to business
Anticipates and meets OH&S performance
expectations (national / international
level)
ISO 18001
8. 8
A
B
C
D
• Minimization of liability of employers through
adoption of proactive rather than reactive controls
• Ensures health and well-being of employees, sub-
contractors and the public
• Reduces accident and incident rates by
reducing or eliminating workplace hazards
• Improves the incident investigation process
Benefits
Implementing a Safety Management system will help
you:
9. Process Cycle
9
1. Implementation Of
IMS
2. Conduct Internal Audit
And Review Result By
Top Management
3. Selection of
Certification Body
(Accreditation Body)
4. External Audit For
Certification/ Re-
Certification.
5. Continuous
Improvement &
Adequacy check in
surveillance audit
Based on:-
Plan Do Check Act
10. PDCA Analysis
10
Plan
p
Do
D
Check
C Act
A
◆ Assess Risk, Oppurtunities
◆ Identify Applicable Regulations
◆ Monitor, Record,
◆ Audit (Check,
◆ Examination,
◆ Review, Assessment)
◆ Identify Responsibility And
Accountability,
◆ Training,
◆ Communicate,
◆ Control And Prepare For Emergencies
◆ Act to Improve
11. Accreditation
11
Accreditation is like certification of the certification body.
It means the formal approval by a specialized body - an accreditation
body - that a certification body is competent to carry out ISO 9001/
ISO 14001 / OHSAS 18001 certification in specified business sectors.
Certificates issued by accredited certification bodies - and known as
accredited certificates - may be perceived on the market as having
increased credibility.
13. Major Non-Conformities
13
➢ If a company completely failed to fulfill a certain requirement – e.g., it didn’t perform
management review at all, although this was required by the standard.
➢ If our process has completely fallen apart – e.g., your procedure required you to perform
backup once a day, whereas the backup was performed only a couple of times per month,
randomly.
➢ If you have several minor nonconformities that are related to the same process or to the
same element of your management system – e.g., you have several minor nonconformities
related to your Human resources department: some of the training records are missing,
not all employees are trained as they should be, some of the employment records are
missing, etc. – this becomes a major nonconformity because there is obviously something
very wrong with this department.
Major Non-
Conformities
14. Minor Non-Conformities
14
➢ Breakdown, or partial breakdown of a process in the Quality Management System(QMS)
➢ An audit Major / Minor non-conformance typically requires:
-Root cause analysis
-Root cause elimination
-Change to how the process is to be performed
➢ Requires Corrective Action Request to document action taken.
Minor Non-
Conformities
15. Observation
15
➢ Minor deviation from an otherwise well-implemented process.
➢ Minor oversight on the part of the auditee.
➢ Root cause analysis is not often required for observations.
➢ Observations may be recorded on an Audit Action List.
➢ Observation may be treated as non-conformance when multiple similar nature of
observations were detected on Audit Action Item List.
16. Opportunity for Improvement (OFI)
16
➢ OFI is a finding based on facts and data that shows a potential improvement
opportunity.
➢ Action is not required for OFI, but more supporting data should be included to
encourage action by auditor.
18. Documents To Understand..
18
COTO MP DPM
PRA PD A/I
Context Of the
Organization
4.0
Management
Program
6.2
Departmental
Process Manual
4.4
Process Risk
Assessment
9001: 6.1, 4.1
Process
Definition
4.4
Aspect Impact
14001: 6.1.2
HIRA
Hazards
Identification and
Risk Assessment
OHSAS: 4.3.1
MOC
Management of
Change
8.1
21. Documents To Understand..
21
COTO MP DPM
PRA PD A/I
Context Of the
Organization
4.0
Management
Program
6.2
Departmental
Process Manual
4.4
Process Risk
Assessment
9001: 6.1, 4.1
Process
Definition
4.4
Aspect Impact
14001: 6.1.2
HIRA
Hazards
Identification and
Risk Assessment
OHSAS: 4.3.1
MOC
Management of
Change
8.1
22. 22
COTO
Interested Parties, Needs and Expectations of stated
interested parties
Internal & External Issues, Risks associated with identified
issue
Existing Controls that relate to Issues identified
Decision on R & O
➢ Accept Risk
➢ Mitigate Risk
➢ Pursue opportunity
➢ Transfer Risk
Action to address Risks & Opportunities
Based on Decision Taken)
Context Of the Organization
23. 23
MP
Defining Of Objective
Improvement Target (Define by a measurable means)
Benefit Realization (Quality/ Environment/ safety)
Resource conservation, Prevention of pollution, Work
Safety Enhancement, Prevention of
ill health, Personnel competence, Quality improvement,
Cost optimization, Process improvement
Resources and monitoring requirement to implement MP.
Action Points (Road Map) With Planned and actual date.
Management Program
24. 24
PRA
Risk Source
(Indicate the Process Stage or Process Step / activity as
appropriate)
Risk Category
(Men, Material, Machine, Method)
Event
(Clearly write what can go wrong in the indicated)
Existing Operational Controls And Additional action
planned
Action Plan / Operational documents Reference And
Objective Reference
Process Risk Assessment
25. 25
HIRA
Define the Process and detailed Activity Performed.
Identify its Hazards and Harm that can be cause due to it.
Current Risk Level.
Engineering Control, Administrative control and PPE
Control and reference of OCP
Resudual Risk Level
Hazards Identification And Risk
Assessment.
26. 26
PD
Specify Process Step
Process Inputs
Materials & Recourse
Process Controls
Equipment & Operational Control
Process Output
Intended Output & un-Intended Output
Monitoring And Measurement, Performance Indicators &
Records
Process Definition
27. 27
A/I
Process & (Activity, Product & Services)
Aspect Category
Emissions to Air, Releases to Water, Releases to Land, Use of
Raw Materials, Use of Natural resources, Use of Energy, Use of
Chemicals, Energy emitted - Heat, Energy emitted - Noise,
Energy emitted - Light, generation of Waste, Generation of by-
product, Use of Space.
Environmental Aspect & Environmental Impact
Aspect / Impact SA / NS
Define Risk, Opportunity & Action plan to be taken with
reference to OCP
Aspect & Impact
28. DPM
28
Departmental Process manual
1.Scope
2. Abbreviations,
Terms and Definitions
3.The organization
6. Legal requirements and
compliance
5. Operation
4. Resource Management
7. Monitoring and Measurement
8. Analysis and improvement
9. List of documents
10. List of records
29. Terms to Understand: -
29
Acceptable
Risk
Risk that has been reduced to a level that can be tolerated by the organization having regard to
its legal obligations and its own policy.
Corrective
Action
Action to eliminate the cause of a detected nonconformity or other undesirable situation .
NOTE: there can be more than one cause for a nonconformity.
NOTE: corrective action is taken to prevent recurrence whereas preventive action is taken to
prevent occurrence.
Root-
Cause
Analysis
➢ Root Cause Analysis(RCA) is a set of analyzing and problem solving techniques targeted at
identifying the actual root cause or the reason for the nonconformity
➢ If we solve a problem at this root level, it is highly probable that you can prevent its
recurrence
Preventive
Action
A preventive action is a change implemented to address a weakness in a management system
that is not yet responsible for causing nonconforming product or service.
30. Incident
Work-related event(s) in which an injury or ill health (regardless of severity) or fatality occurred,
or could have occurred.
NOTE: n accident is an incident which has given rise to injury, ill health or fatality.
NOTE: an incident where no injury, ill health, or fatality occurs may also be referred to as a
“near-miss”, “near-hit”, “close call” or “dangerous occurrence”
NOTE: an emergency situation is a particular type of incident.
Reportable
Accident
Any work-related injury or illness that results in loss of consciousness, days away from work(48
Hours) , restricted work, or transfer to another job.
Non-
Reportable
Accident
Incident in which less than 48 hours man days are lost, are known as non-reportable accident.
Compliance Compliance is either a state of being in accordance with established guidelines or specifications,
or the process of becoming so
32
31. Auditor An individual who inspects and verifies the accuracy of a company's operational and/or
financial records.
Auditee A person or organization that is audited.
33
Hazards
Source, situation, or act with a potential for harm in terms of human injury or ill health, or a
combination of these.
Risk
Risk is the likelihood that a person may be harmed or suffers adverse health effects if exposed to
a hazard
32. Ergonomic
Ergonomics is the science of refining the design of products to optimize them for human use.
Fatigue
➢ Fatigue is a subjective feeling of tiredness that has a gradual onset. Unlike Weakness,
fatigue can be alleviated by periods of rest.
➢ Fatigue can have physical or mental causes.
LTI
➢ A lost time injury (LTI) is an injury sustained by an employee that will lead to a loss of
productive work time.
➢ An injury is considered an LTI only when the injured worker is unable to perform regular job
duties, takes time off for recovery, or is assigned modified work duties while recovering.
➢ Lost time injuries encompass both temporary injuries that keep the employee away from
work for a day to permanent disabilities and conditions that prevent them from ever
returning to the job or performing the same work tasks
M&M
➢ Monitoring: the status of a system, process, or activity
➢ Measuring: the process to determine a value
34
41. ISO 9001
2015
ISO 14001
2015
OHSAS
18001 2007
Standard's Clause Description
1 1 1 Scope
2 2 2 Normative references
3 3 3 Terms and definitions
4 4 None Context of the organization
4.1 4.1 None Understanding the organization and its context
4.2 4.2 None Understanding the needs and expectations of interested parties
4.3 4.3
4
4.1
Determining the scope of the Q / E / OHS management system
4.4 4.4 4.1 Q / E / OHS management system (and its processes)
5 5 None Leadership
5.1 5.1 None Leadership and commitment
5.1.1 - None General
5.1.2 - None Customer focus
5.2 5.2 4.2 Policy (Q / E / OHS)
5.2.1 - - Establishing the quality policy
5.2.2 - - Communicating the quality policy
5.3 5.3 4.4.1 Organizational roles, responsibilities and authorities
IMS
Clauses
42. ISO 9001
2015
ISO 14001
2015
OHSAS
18001 2007
Standard's Clause Description
6 6 4.3 Planning
6.1. 6.1 None Actions to address risks and opportunities
6.2 6.2 4.3.3 Q / E / OHS objectives and planning to achieve them
6.2.1 6.2.1 4.3.3 Q / E / OHS objectives
6.2.2 6.2.2 4.3.3 Planning to achieve Q / E / OHS objectives
6.3 - - Planning of changes
IMS
Clauses
43. ISO 9001
2015
ISO 14001
2015
OHSAS
18001 2007
Standard's Clause Description
7 7 None Support
7.1 7.1 4.4.1 Resources
7.1.1 - - General
7.1.2 - - People
7.1.3 - - Infrastructure
7.1.4 - - Environment for the operation of processes
7.1.5 - - Monitoring and measuring resources
7.1.5.1 - - General
7.1.5.2 - - Measurement traceability
7.1.6 - - Organizational knowledge
7.2 7.2 4.4.2 Competence
7.3 7.3 4.4.2 Awareness
7.4. 7.4
4.4.3
4.4.3.1
Communication / Information and communication
- 7.4.1 - General
7.5 7.5 4.4.4 Documented information
7.5.1 7.5.1 4.4.4 General
7.5.2 7.5.2
4.4.5
4.5.4
Creating and updating
7.5.3 7.5.3
4.4.5
4.5.4
Control of documented information
IMS
Clauses
44. ISO 9001
2015
ISO 14001
2015
OHSAS
18001 2007
Standard's Clause Description
8 8 4.4 Operation
8.1 8.1 4.4.6 Operational planning and control
8.2 - - Requirements for products and services
8.2.1 - - Customer communication
8.2.2 - - Determining the requirements for products and services
8.2.3 - - Review of the requirements for products and services
8.2.4 - - Changes to requirements for products and services
8.3 - - Design and development of products and services
8.3.1 - - General
8.3.2 - - Design and development planning
8.3.3 - - Design and development inputs
8.3.4 - - Design and development controls
8.3.5 - - Design and development outputs
8.3.6 - - Design and development changes
8.4 - - Control of externally provided processes, products and services
8.4.1 - - General
8.4.2 - - Type and extent of control / Procurement
8.4.3 - - Information for external providers / contractors
- 8.2 4.4.7 Emergency preparedness and response
8.5 - - Production and service provision
8.5.1 - - Control of production and service provision
8.5.2 - - Identification and traceability
8.5.3 - - Property belonging to customers and external providers
8.5.4 - - Preservation
8.5.5 - - Post delivery activities
8.5.6 - - Control of changes
8.6 - - Release of products and services
8.7 - - Control of nonconforming outputs
IMS
Clauses